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May 11 |
Shinjiru Shared Hosting Backup Policy
Posted by Zulkifli H. on 11 May 2021 05:29 PM |
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Dear Valued Customers,
We will start enforcing our backup policy on Shared Hosting Account. Any shared account using more than 10 gigs of disk space will be removed from our backup policy. To ensure continuous backup generation, User must ensure that his disk space consumption does not exceed 10 gigs. Your account will automatically backup into the next backup cycle once it reach below 10gigs threshold. If you unable to reduce the storage to below 10GB, we will advise you to perform self backup and download it to your PC.
If you have a question, you may also reach us via Telegram https://t.me/ShinjiruHosting
Your cooperation and understanding are highly appreciated. Thank you
Zul
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |
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May 8 |
NETWORK SWITCH FAILURE - RESOLVED
Posted by Raffie M. on 08 May 2021 09:28 PM |
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ATTENTION - Network Switch Failure
Dear Valued Customer,
As per the previous posted news, we successfully bring up the network back to online. As we undergo deeper inspection, we found out that one of the switch in the network is failing which causing the connection loss. We took fast action by replacing the Switch with our backup Switch unit. This action successfully solve the issue which we faced. This issue only impacting the customer which connected to the switch and not to the entire network. We appreciate your patient and we apologize for the inconvenient caused by this issue. Raffie
Network Operation Engineer ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * =========================================
Dear Valued Customer,
We experienced a network related issue which causing our customer to loss connection. Please be informed that our engineer are currently checking on this now.
We will post new update as soon as we found out the reason. We appreciate your patient and we apologize for the inconvenient caused by this.
Raffie
Network Operation Engineer ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |
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May 5 |
Emergency Server Maintenance - 101.99.80.48 (virgo.awedns.com) - COMPLETED
Posted by Muslim Sidek on 05 May 2021 11:48 AM |
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ATTENTION: Emergency Server Maintenance: Server virgo.awedns.com - COMPLETED
Dear Valued Customers,
Please be informed, all accounts have been successfully restored and sync with latest backup.
We notice majority of accounts were failing with file permission upon restoration which been corrected as well. There is possibility for some minor error to occur after this manual restoration. Do let us know if you encounter any issues.
Kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
You may also reach us via Telegram https://t.me/ShinjiruHosting Your cooperation and understanding are highly appreciated. NOTE: If your account is no longer active in this server, kindly ignore this notice. Muslim Sidek
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * ========================================================================================
Dear Valued Customers,
Finally, we have recovered all hosting webfiles from earlier restore point. The data in restore point found to be equally corrupted which prevented us from reinstating your data earlier.
After continous repair and recovery, we manage to extract the data out. At the moment, around 35% of account been fully restored.
Balance 65% have their account configuration restored and we are in process of syncing the webfiles and email content.
You shall receive final notice once this process completed.
We are currently repairing the restored image. For the time being, you can continue to host in temporary server.
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
You may also reach us via Telegram https://t.me/ShinjiruHosting Your cooperation and understanding are highly appreciated. NOTE: If your account is no longer active in this server, kindly ignore this notice. Muslim Sidek
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * ========================================================================================
Dear Valued Customers,
Image restoration completed. We have tried to boot up the restored image, but it didn't work as expected. From monitoring, we noticed recovered VM keep rebooting every hour.
We are currently repairing the restored image. For the time being, you can continue to host in temporary server.
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
You may also reach us via Telegram https://t.me/ShinjiruHosting Your cooperation and understanding are highly appreciated. NOTE: If your account is no longer active in this server, kindly ignore this notice. Muslim Sidek
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * ========================================================================================
Dear Valued Customers,
Image backup restoration is still ongoing for this server. Expecting to complete in 7-8 hours.
In the meantime, we can create for you fresh hosting account on temporary basis. You may use the email service by creating the email accounts.
We will then revert your hosting to restore point once it been completed. Do let us know if you need us to create one.
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
You may also reach us via Telegram https://t.me/ShinjiruHosting Your cooperation and understanding are highly appreciated. NOTE: If your account is no longer active in this server, kindly ignore this notice. Muslim Sidek
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * ========================================================================================
Dear Valued Customers,
The migration have been interupted with server keep restarting even in recovery mode. At this juncture, migration is no longer an option.
Therefore, we will proceed with server restoration using latest remove backup.
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz You may also reach us via Telegram https://t.me/ShinjiruHosting Your cooperation and understanding are highly appreciated. NOTE: If your account is no longer active in this server, kindly ignore this notice. Muslim Sidek
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * ========================================================================================
ATTENTION: Emergency Server Maintenance: Server virgo.awedns.com
Dear Valued Customers, Server Main IP: 101.99.80.48
Server Hostname: virgo.awedns.com Date & Time: 5th May 2021 @ 5.50pm (GMT+8). Maintenance Duration: 15 Hours We wanted to inform you that we will be performing Emergency Server Maintenance in which your account currently being hosted starting 5th May 2021 at 6.01pm (GMT+8). We apologize for the very short notice; however, in order to ensure the reliable performance, we must apply these critical maintenance by migrating your account to another hardware at our earliest opportunity. There is a problem with the server hard disk which producing bad sector even after repair earlier. This causes repeated downtime and we afraid it will become totally inaccessible soon . We will retain existing Server Hostname and IP Address upon migration. The expected maintenance window is around 15 hours; we will take every possible steps to speed up the whole process If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz You may also reach us via Telegram https://t.me/ShinjiruHosting Your cooperation and understanding are highly appreciated. NOTE: If your account is no longer active in this server, kindly ignore this notice. Muslim Sidek
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |
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May 4 |
Urgent Power Maintenance - 15th-16th May 2021
Posted by Afiqah A. on 04 May 2021 11:53 PM |
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ATTENTION: All affected Dedicated Server and Colocation Server Administrators/Owners
Dear Valued Customers, Please be informed that AIMS Data Centre Maintenance Team will be conducting an Urgent Power Maintenance in our Data Centre. AIMS Data Centre reported that there are faulty internal components for IP-Bus-3 where our Data Centre power source B connect currently. The Data Centre rack power source B must be shut down in order for AIMS to perform component replacement. The purpose of this maintenance is to migrate customer server power source from source B to source A as source B will be shut down. This power maintenance will be conduct in 2 major phase where first we will migrate your server power source on the stated date and time. Once the repair done, we will migrate back your power source to the original source and this 2nd phase will be plan and inform earlier. For the first phase, it will involve multiple time frame to avoid major issue. This maintenance will not affect all of our customers. Only those who received the notification via E-mail will be affected by this maintenance. The maintenance details are as follows: ========= Maintenance Date: 15th-16th May 2021 Maintenance Time: 9:00PM – 04:00AM (GMT +8) Maintenance Downtime: 10:00PM (GMT +8) Maintenance Downtime Period: 30 minutes Maintenance Window: 7 hours ========= Your server will be shut down during the maintenance period as it will involve works on our rack power.
Please shut down your server an hour before maintenance to avoid any force shut down by us which lead to possible server hardware faulty or operating system failure. We strongly advice our customer to perform the necessary data backup in case of your server need to be reinstall due to operating system failure. We also strongly advise all customers to stop any activity as the connection will be interrupted during maintenance which will result data loss or core file corruption. We apologise for any inconvenience caused by the Urgent Power Maintenance. Thank you. Sincerely, Customer Care Helpdesk ------------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System Read more » | |
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May 4 |
Urgent Power Maintenance - 8th May 2021 - COMPLETED
Posted by Afiqah A. on 04 May 2021 11:08 PM |
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ATTENTION: All affected Dedicated Server and Colocation Server Administrators/Owners
Dear Valued Customers,
We are please to informed that this Urgent Power Maintenance successfully executed without any issue or high impact to customer servers hardware and operating system.
You may verify by login to your server and if you have any issue, do not hesitate to contact us.
We would like to thank for your cooperation and patience for this Urgent Power Maintenance.
Thank you.
Sincerely, Data Center Maintenance Team ------------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System ==============================================================================
Dear Valued Customers, Please be informed that AIMS Data Centre Maintenance Team will be conducting an Urgent Power Maintenance in our Data Centre. AIMS Data Centre reported that there are faulty internal components for IP-Bus-3 where our Data Centre power source B connect currently. The Data Centre rack power source B must be shut down in order for AIMS to perform component replacement. The purpose of this maintenance is to migrate customer server power source from source B to source A as source B will be shut down. This power maintenance will be conduct in 2 major phase where first we will migrate your server power source on the stated date and time. Once the repair done, we will migrate back your power source to the original source and this 2nd phase will be plan and inform earlier. For the first phase, it will involve multiple time frame to avoid major issue. This maintenance will not affect all of our customer. Only those who received the notification via E-mail will be affected by this maintenance. The maintenance details are as follows: ========= Maintenance Date: 8th May 2021 Maintenance Time: 10:00AM – 02:00PM (GMT +8) Maintenance Downtime: 11:00AM (GMT +8) Maintenance Downtime Period: 30 minutes Maintenance Window: 4 hours ========= Your server will be shut down during the maintenance period as it will involve works on our rack power. Please shut down your server an hour before maintenance to avoid any force shut down by us which lead to possible server hardware faulty or operating system failure. We strongly advice our customer to perform the necessary data backup in case of your server need to be re install due to operating system failure. We also strongly advise all customers to stop any activity as connection will be interrupt during maintenance which will result data loss or core file corruption. We apologise for any inconvenience caused by the Urgent Power Maintenance. Thank you. Sincerely, Customer Care Helpdesk ------------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System Read more » | |