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Dec
14
247 Customer Care Support Phone Line Urgent Maintenance - RESOLVED
Posted by Awang A. on 14 December 2019 03:53 PM
ATTENTION:  All customers that trying to contact via phone
 
 
Dear Valued Customers,
 
Please be informed our phone line is currently down for an urgent maintenance by the service provider.
 
During at this time, the dial tone will remain disengaged for any incoming call.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
 

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

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Dear Valued Customers,

We are glad to inform that the phone is back operational now.
 
If you require any assistance at all, please do not hesitate to revert back to us. Thank you.

Thank you.

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Dec
3
MYA Network Issue - RESOLVED
Posted by Awang A. on 03 December 2019 04:56 PM
ATTENTION:  All customer that under MYA Network
 
 
Dear Valued Customers,
 
Please be informed our MYA Network is currently experiencing technical difficulties
 
Our network engineers are working on it now. More information to be following soon.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
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Dear Valued Customers,

We are glad to inform that the network has back to normal now. Our network engineer has managed to fix the problem.
 
Please kindly revert back to us if you continue to have any failures accessing your account

Your patience and cooperation during this outage is highly appreciated.

If you require any assistance at all, please do not hesitate to revert back to us. Thank you.


Thank you.
 
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Nov
28
Cloud 2 - Intermittent Connection - RESOLVED
Posted by Fatihah B. on 28 November 2019 10:06 AM
ATTENTION:  All customer under IP range 101.99.80.0/24
 
 
Dear Valued Customer,
 
Please be informed that our Cloud 2 network experiencing intermittent connection.
 
Our system administrator is currently checking and investigating on the issue. We will fix this issue as soon as possible.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
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Dear Valued Customer,
 
As informed by our the system administrator, Cloud 2 network back to normal.
 
If you facing any issue, please submit a ticket to us.
 
Thank you.
 
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
 

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Nov
28
Mail3.Dynamail.asia Outage - FIXED
Posted by Jalil A. on 28 November 2019 09:57 AM
ATTENTION:  All customer that using mail3.dynamail.asia
 
 
Dear Valued Customers,
 
Please be informed our Business Class Email Server (mail3.dynamail.asia) is down due to some technical issue on cluster storage.
 
Our engineers are working on it. More information to be following soon.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
28th Nov 2019; 15:58 pm
 
 
Dear Valued Customers,

Our Engineer still working on fixing the clustered storage which preventing the VM datastore file from being accessible.

Since it dependent on the assistance of 3rd party vendor on storage software, it taking longer time to rectify.

We are currently putting maximum effort into fixing this issue soonest as possible.

Sorry for the inconvenience caused. Your patience and cooperation highly appreciated.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.
 
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
29th Nov 2019; 12.30 am
 
 
Dear Valued Customers,

We are glad to inform, mail3.dynamail.asia server have back to online now. All your users configurations and email content have been preserved.
 
Please kindly revert back to us if you continue to have any failures upon sending and receiving emails.

We will put this server under close monitoring for the next 24 hours. Sorry for the inconvenience caused.
 
Your patience and cooperation during this outage is highly appreciated.

If you require any assistance at all, please do not hesitate to revert back to us. Thank you.


Thank you.
 
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

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Nov
5
Schedule Network Maintenance in MYI Datacenter - 30 November 2019
Posted by Fatihah B. on 05 November 2019 04:25 PM

ATTENTION: All customers hosted in MYI Datacenter Network

 

Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting a schedule maintenance on MYI network.

Maintenance details are as follows:

Maintenance Date/Day : 30th November 2019
Maintenance Time:  10:00 am - 3:00 pm(GMT +8)
Downtime Duration: 1 hour 

The purpose of the maintenance is to perform hardware upgrade. There will be 1 hour downtime during this maintenance period which is from 12:00pm - 1:00 pm (GMT +8)

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Sincerely,
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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