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Apr
20
SharedHosting Server IP:101.99.70.10 - MySQL issue - RESOLVED
Posted by Fatihah B. on 20 April 2017 10:54 AM
Dear Valued Customers,

Please be informed that our SharedHosting Server IP 101.99.70.10 is currently having some issue with mySql service.

Issue identified: 10:30am(GMT +800)
ETA: Next 2 hours

Our Server Engineer checking and working on the root cause. For your information,server currently running however user cannot modify on the database.

We will give you another update once the problem has been resolve or next update.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.

Thank you.
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Apr
11
Dear Valued Customers,

Please be informed that currently our DataCenter in Hong Kong having network issue.

Issue identified: 3:30pm(GMT +800)

Our Network engineer has been informed to do investigation on the root cause of the network issue.

We will give you another update once the problem has been resolve or next update.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.
 
Thank you.
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
 
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#Update
 
Dear Value Customers,

We are pleased to inform that the issue has been identified and resolved.

Please do check and let us know if you faced any issue.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Apr
10
Network Issue - RESOLVED
Posted by Henry C. on 10 April 2017 07:04 PM
Dear Valued Customers,
 
Please be informed that our Network currently having issue, our network team investigating on the issue, we will update you as soon as the issue is fixed:-
The issue occurred on  10th April   2017 (Monday)  6:00pm (GMT +800).

Your patience and cooperation highly appreciated, we apologized for any inconvenience it may cause.

If you have any queries or if you required further clarification on the isue, please don’t hesitate to contact us.
 
Thank you.
 
Sincerely,

Henry C.
Level 2 Support HelpDesk
-------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
#Update
 
Dear Value Customers,

We are happy to informed that the issue already fixed by our network engineers, everything back to normal now

Please do check and let us know if you faced any issue.

 
Sincerely,

Henry C.
Level 2 Support HelpDesk
-------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

Read more »



Apr
5
URGENT NETWORK MAINTENANCE in MYI Datacenter - 7 Apr 2017
Posted by Fatihah B. on 05 April 2017 05:25 PM
Dear Valued Customers,
 
Please be informed that our Network Team will be conducting a Scheduled Network Maintenance which will impact our MYI Datacenter Network for user under IP 111.90.144.x
 
The maintenance details are as follows:-
 
Maintenance Date/Day:  7th April   2017(Friday)
Maintenance Time:  6:00pm - 6:30pm (GMT +800)
Maintenance Downtime: 30 minutes
 
The purpose of the maintenance is to perform network upgrade.
 
Your patience and cooperation during the maintenance window is highly appreciated, we apologized for any inconvenience it may cause.
 
If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.
 
Thank you.
 
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Mar
21
NOTE: Affected customer been informed via Mail Blast.
 
 
Dear Valued Customer,
 
Please be informed our Dedicated Server Team will be conducting an IP Relocation in our MYI Datacentre Network for all the Dedicated Server located in the Data Centre.
 
The maintenance details are as follows:
 
Maintenance Date/Day: 25th March 2017  
Maintenance Time: 08:00 - 18:00 (UTC +8)
Downtime Duration: 4 - 5 hours
 
The purpose of this maintenance is to migrate all our existing customers whom are using MYI network to the newly upgraded network. This new network will be equipped with additional security and latest feature align with the technology growth.
 
Please be informed, you will face difficulties to access to all the services related to your server during the maintenance window as the relocation will take place. None of your changes or update on the respective server will never be reflected during maintenance window and we urge you to stop operating to avoid any data inconsistency. Also it is advisable to perform complete backup for your account/server prior to the maintenance to avoid any unintended circumstances.
 
247 NewsPost will be updated regarding the maintenance progress from time to time.
 
Your patience and cooperation during the maintenance window is highly appreciated, we apologized for any inconvenience caused.
 
Please do not hesitate to contact us shall you have any inquiry/concern pertaining to this maintenance.
 
Thank you.
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
#Update
 
Dear Value Customers,

Kindly be informed that, due to unforeseen circumstances, the schedule Network maintenance has extended until 10:00 PM today.

On behalf of our team, we would like to appreciate your kind co-operation and patience during the maintenance.

This post will be updated once the maintenance has done.

Regards,
 
Eric C.
Level 2 Support Helpdesk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
#Update
 
Dear Value Customers,

We are glad to inform you that, our maintenance team in charge has confirmed that the planned maintenance has successfully done and now services resumed back to normal.

If you required any assistance or advice, feel free and contact our support team via: https://247livesupport.biz/ticket/

Regards,
 
Eric C.
Level 2 Support Helpdesk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

Read more »




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