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Aug
9
Urgent maintenance on Node: Bulgaria#7 - 9th August 2022 - (COMPLETED)
Posted by Afiqah A. on 09 August 2022 10:45 AM
Dear Valued Clients,
 
Please be informed, the maintenance has been successfully completed. We've performed OS kernel update and server firmware update too.
 
All the VPS residing into the node are running with full capacity now.
 
Do not hesitate to address us via 247livesupport.biz, if there is any issue with your server.
 
We thank you for your patience and cooperation.
 
Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
===================================================================

Dear Valued Clients,

Please be informed that, our Server Maintenance Team is conducting urgent maintenance on VPS NODE: Bulgaria#7, due to some kernel-bug issue, which was causing unexpected server reboot and may lead to system vulnerability.

The maintenance will commence as stated below:
=======================
Maintenance window: 2 hours
Maintenance Date: 09 August 2022
Starting Time: 10:00AM GMT+8
Estimated Downtime: 30mins (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================

The purpose of the maintenance is to update the server KERNEL to fix the bug issue. Which may fix the unexpected server reboot and system vulnerability. We might need to reboot the node several times. Therefore there will be downtime for hosted VPS in the node. Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System


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Aug
6
Urgent Upstream Link Upgrade Maintenance (UPDATED)
Posted by Raffie M. on 06 August 2022 12:03 PM
ATTENTION: All Dedicated Server, VPS and ShedHostiting Customers & Server Administrators/Owners.
 
 
Dear Valued Customers,

Please be informed the urgent maintenance to upgrade one of our upstreams link in our Data Centre as below detail will be rescheduled to another date as our upstream is not able to proceed with the upgrade today for some technical issue. .
 
=========
Maintenance Date: 7th August 2022
Maintenance Time: 01:00 – 03:00 (GMT +8)
Maintenance Window: 2 hours
=========
 
We will notify back regarding the new maintenance date/time once our upstream provide us with the detail.
 
We highly appreciate your cooperation.
 
Thank you.
 
Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
============================================================================================================

Dear Valued Customers,

Please be informed that we will be conducting urgent maintenance to upgrade one of our upstreams link in our Data Centre.
 
Kindly note that the maintenance work will not impact your server(s) connection. Customer may resume their server(s) activity as usual.
The maintenance details are as follows:

=========
Maintenance Date: 7th August 2022
Maintenance Time: 01:00 – 03:00 (GMT +8)
Maintenance Window: 2 hours
=========
 
Your server will not be disconnected or shut down during the maintenance period. However, there will be a change of route toward your server(s) in order to remain the connection.
 
We highly appreciate your cooperation.
 
Thank you.
 
Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Aug
3
Hardware failure in MYP network [RESOLVED]
Posted by Fakhirah F. on 03 August 2022 02:21 AM

Dear Valued Clients,

Please be informed that our team has resolved the issue, and the network is available now

Thank you for your patience and cooperation.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

 
===================================================================
 
ATTENTIONHardware failure in MYP network
 
Dear Valued Clients,
 
We apologize for the disruption in service.

We are experiencing an issue that causes our MYP network to be unavailable to you.
 
Our team is working hard to resolve the issue. 
 
Thank you for your patience and cooperation.
 
Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Aug
2
Planned Router Firmware Upgrade Maintenance - 13th August 2022
Posted by Afiqah A. on 02 August 2022 04:55 PM
ATTENTION: All Dedicated Server, VPS and SharedHostiting Customers & Server Administrators/Owners in MYI network.

Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting a Planned Router Firmware Upgrade for our Core Router in Shinjiru AIMS Data Centre.

As part of our infrastructure improvements, we are upgrading our network equipment. Therefore, there will be maintenance involving our backend infrastructure.

The maintenance details are as follows:

=========
Maintenance Date: 13th August 2022
Maintenance Time: 11:00 – 14:00 (GMT +8)
Maintenance Downtime: 11:00 (GMT +8)
Maintenance Downtime Period: 30 minutes
Maintenance Window: 3 hours
=========

Your server will be disconnected during the maintenance period as it will involve work on our network infrastructure. Your server will not be shut down during maintenance.

We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

Should you require support assistance or feedback about the maintenance, do reply to this email and we will get back to you soonest.

We apologise for any inconvenience caused by the Planned Router Firmware Upgrade Maintenance.

Thank you.


Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Jul
28
Network Upgrade Maintenance - 13th August 2022
Posted by Afiqah A. on 28 July 2022 03:46 PM
ATTENTION: All VPS Administrators/Owners in MYA network.

Dear Valued Clients,

Please be informed that, our Network Maintenance Team will be conducting a Planned Network Maintenance in AIMS Data Centre.

We're currently upgrading our network infrastructure to provide you a better experience. Hence, we'll be performing backend infrastructure maintenance.

Only customer(s) who received this email will be affected by this maintenance.

The maintenance window as below:

=========
Maintenance Date: 13th August 2022
Maintenance Time: 09:00PM – 11:00PM (GMT +8)
Estimated Downtime: 10 minutes
Maintenance Window: 2 hours
=========

Your server connection will be disconnected during the maintenance as it involves working with our infrastructure.

Kindly stop any activity involving the network to avoid data corruption due to inconsistency during the maintenance window.

If you have a further query on the maintenance, do not hesitate to contact us.

We greatly appreciate your patience and cooperation.

We thank you in advance for your patience.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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