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Sep 19 |
Reporting a downtime - mail2.dynamail.asia - RESOLVED
Posted by Uvaraj N. on 19 September 2020 04:19 PM |
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UPDATE V2 - Server back online - mail2.dynmail.asia
Dear Valued Customers,
We are glad to inform you that failover server have been activated and email service is now resumed.
Outage Date/Day: 19 Sept 2020 (Saturday)
Maintenance Time: 3:00 (PM) - 8.10 (PM)
Expected ETA: 3-4 Hours + 2 Hours
Please kindly check your your respective domains if everything is accessible.
Your patience and cooperation are highly appreciated throughout this downtime, please accept our apologies for any inconvenience caused.
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz or email support@247livesupport.biz ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Dear Valued Customers,
The maintenance have been extended for another 2 hours as we still having difficulties to repair the current server.
Outage Date/Day: 19 Sept 2020 (Saturday)
Maintenance Time: 3:00 (PM) - 9.00 (PM)
Expected ETA: 3-4 Hours + 2 Hours
With the repair time is still uncertain at this juncture, we will proceed to activate the secondary failover server to bring the services back online.
We will update the news once the process been completed.
Your cooperation and understanding are highly appreciated.
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Dear Valued Customer,
Please be informed that our `Business Email Hosting - mail2.dynamail.asia` is not reachable at the moment. We have dispatched an engineer for further checking in the Data Center.
Outage Date/Day: 19 Sept 2020 (Saturday)
Maintenance Time: 3:00 (PM) - 7.00 (PM)
Expected ETA: 4 Hours
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused. Please keep yourself updated by referring to our news update. If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or email support@247livesupport.biz
Thank you
Uvaraj N.
Senior System Administrator
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* Thank you for using 247LiveSupport System *
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Sep 15 |
Reporting A Downtime - Node ID:12082 - RESOLVED
Posted by Maria K on 15 September 2020 07:12 PM |
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Posted On September 16, 2020 4:10AM Hello,
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Posted On September 16, 2020 1:57AM Hello We want to inform, our team is still doing replacement Server Node ID: 12082 An update will follow within the next 2 Hours.
Team Shinjiru
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Posted On September 15, 2020 19:12PM Hello, Please be mindful that Node ID:12082 is experiencing a slight downtime. We advise all users to be patient as our Network Engineers prepare a replacement of the node & confirm that it is running at full capacity. An update will follow within the next 3 hour.
Team Shinjiru
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Sep 15 |
RESOLVED - Reporting A Downtime - HWN107909
Posted by Maria K on 15 September 2020 12:24 PM |
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Posted On September 15, 2020 13:12PM
Hello, We thank you for your patience. The reported outage has been resolved. All IP's involved have been moved to a new node. IP address's associated with the reported alert remain unchanged, including your usernames & passwords. Your service should be functioning within its full capacity. If you are facing any issue, please drop us a ticket to support@247livesupport.biz to investigate. Team Shinjiru
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Posted On September 15, 2020 12:25PM
Hello, Please be mindful that IP's residing on node HWN107909 are experiencing a slight downtime. We advise all users to be patient as our Network Engineers reboot the node & confirm that it is back to its full capacity. An update will follow within the next one hour.
Team Shinjiru Read more » | |
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Sep 8 |
Corrective Maintenance: Hosting Server Migration - ferret.awedns.com - COMPLETED
Posted by Uvaraj N. on 08 September 2020 05:19 PM |
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UPDATE v2: MAINTENANCE COMPLETED
Dear Valued Customer,
We are glad to inform you that, finally maintenance have been completed.
Maintenance Date/Day: 12 Sept 2020 (Saturday)
Maintenance Time: 10:00 (AM)
Maintenance Duration: 18 Hours + 1 Hour (COMPLETED)
It is possible for some websites to encounter error due to incompatibility issue. If you have any inquiries or running into any issue after migration, kindly submit a ticket to us via 247livesupport.biz or email support247livesupport.biz
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
Thank you
Sincerely, Uvaraj N. Senior System Administrator ------------------------------------ * Thank you for using 247LiveSupport System *
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UPDATE V1 - Maintenance Extended (1 Hour) Dear Valued Customers,
The maintenance have been extended for another 6 hours as the transfer is still ongoing at the moment.
Maintenance Date/Day: 12 Sept 2020 (Saturday)
Maintenance Time: 10:00 (AM)
Maintenance Duration: 18 Hours + 1 Hour
Kindly avoid from making any changes to your website during the maintenance. We will inform once this migration have been completed.
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or email support@247livesupport.biz
Your cooperation and understanding are highly appreciated.
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Dear Valued Customer,
Please be informed that our System Administrator will be performing Corrective Server Maintenance on server 'ferret.awedns.com' in which your account is hosted. Maintenance details are as follows:
Maintenance Date/Day: 12 Sept 2020 (Saturday)
Maintenance Time: 9:00 (AM)
Maintenance Duration: 18 Hours
We apologize for the short notice; however, we identified the storage hardware in our cluster setup beginning to deter that leading up to sluggish server performance and possible data loss may follow if no immediate action taken. With multiple servers connected to this cluster, we must apply these mission critical migration of all the accounts to newly configured and patched hardware at our earliest opportunity. Besides, currently you're hosted in obsolete Operating System, Web, MySQL and PHP Version that subject to vulnerability.
This maintenance will cause intermittent interruption of services. Rest assured that we will take every possible steps to speed up the whole process. . The expected maintenance window is 18 hours; though, each account should only see a around an hour of intermittent downtime while it is being migrated. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues. No change in IP Address, hence you need not worry on the DNS Part.
Please keep yourself updated by referring to our news update. If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or email support@247livesupport.biz
NOTE: If your account is no longer active in this server, kindly ignore this notice.
Thank you
Uvaraj N.
Senior System Administrator
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* Thank you for using 247LiveSupport System *
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Sep 8 |
Planned Maintenance: Mail.Dynamail.Asia & Mail4.Dynamail.Asia - Upgrade to Latest Version "Build 7544" - COMPLETED
Posted by Uvaraj N. on 08 September 2020 03:32 PM |
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ATTENTION: Maintenance Completed
Dear Valued Customer,
Please be inform that, we will be performing Planned Server Maintenance in which your emails being hosted this coming Saturday, 12th Sept 2020, beginning at 10.30pm (GMT+8).
Server: mail.dynamail.asia & mail4.dynamail.asia
Maintenance Date: 12th September 2020(Saturday)
Estimated Time: 10:30 PM (GMT +8) -
Maintenance window: 4hrs (for additional time, an update will be posted on 247livesupport.biz)
We apologize for the short notice; however, in order to ensure the reliable performance and security of our servers, we must apply these new release patches. The expected maintenance window is around 3-4 hours; but the downtime will be intermittent during this process. Rest assured that we will take every possible steps to speed up the whole process. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues.
Please keep yourself updated by referring to our news update. If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or email support@247livesupport.biz
NOTE: If your account is no longer active in this server, kindly ignore this notice.
Your cooperation is highly appreciated.
Thank you
Sincerely,
Uvaraj N.
Senior System Administrator
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* Thank you for using 247LiveSupport System *
Read more » | |