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Feb
26
Hardware Upgrading for Node: 96668 – 13th March 2021
Posted by Afiqah A. on 26 February 2021 03:19 PM
Dear Valued Client,

We thank you for your tenure on your selected VPS service with Shinjiru.

Please be informed, the current node for your hosting is scheduled for urgent de-commission and a migration to a brand new server with the latest hardware is set to take place. As this is a manual offline migration, it will include a downtime period of an approximate 1-2 hours. We have chosen this method to reduce and eliminate data duplication and errors.

All usernames and passwords will remain unchanged, including the current IP address.

The migration will commence as stated below.

=======================
Maintenance Window: 12hrs
Maintenance Date: 13th March 2021(Saturday)
Estimated Time To Start: 10:00AM GMT +8
Estimated Downtime: 1 hour (For additional time, an update will be posted on 247livesupport.biz)
=======================

A new update will be posted the soonest the migration is successfully complete.

We thank you in advance for your patience.

Sincerely,

Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Feb
25
International Route Outage
Posted by Raffie M. on 25 February 2021 03:31 PM

Dear Valued Customer,

 

We are pleased to report that the issue has been rectified by our upstream. The international route is back to normal and accessible globally. If you are still facing any technical difficulties, please submit a ticket through your Shinjiru portal.

 

Thank you

 

Sincerely,
Team Shinjiru

-----------------------------------

* Thank you for using 247LiveSupport System *

 

====================================================

 

ATTENTION -- International Route Outage

 

Dear Valued Customer,

 

Please be informed that there is an outage currently happening on one of the upstream which causing some location unreachable to our network. We performed re routing for all our traffic which under our control. If you experience connection issue to your server, please inform your ISP to perform re routing to your server.

 

We apologize for the inconvenience.

 

Thank you

Sincerely,
Team Shinjiru

-----------------------------------

* Thank you for using 247LiveSupport System *


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Feb
23
Intermittent connection towards holland#14 -- RESTORED
Posted by Fakhirah F. on 23 February 2021 04:57 AM
Dear Valued Clients,

Kindly be informed that the network has been restored and stable. Your VPS is currently running at full capacity.
 
Please do not hesitate to address us on 247livesupport.biz if you face any difficulties to access your server.Thank you.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 


======================================================================

Dear Valued Clients,

Please be informed that there is intermittent connection towards holland#14 for unknown reason . Due to this issue you might have difficulty to access to the server. 
 
Our team is currently checking to resolve this issue as soon as possible .
 
We shall keep you posted an update on 247livesupport.biz.

We thank you for your patience.
 
Thank you.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 

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Feb
19
ATTENTION: All affected Colocation, Dedicated Server, VPS, Cloud and Share Hosting Customers & Server Administrators/Owners


Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting an Urgent Network Maintenance in our MYS & MYA Datacentre Network.

The maintenance details are as follows:

Maintenance Date: 7th March 2021
Maintenance Time: 00:00 am – 04:00 am (GMT +8)
Maintenance Downtime Period: 01:30 am – 02:00 am (30 minutes)
Maintenance Window: 4 hours

The purpose of the maintenance is due to a bug which we detect in our Router. To overcome this issue, we need to perform Router firmware update. Kindly note that the maintenance work will impact your server(s) connection.

Your server will be disconnected during the maintenance period as it will involve works on our network infrastructure. Your server will not be shut down during the maintenance.

Please avoid amending or accessing your server during this Maintenance Time due to data inconsistency reasons.

We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

We apologise for any inconvenience caused by the Urgent Network Maintenance.

Thank you.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 

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Feb
11
ATTENTION: File System Scanning, Upgrade & Patching - COMPLETED
 
Please be informed, we have switched your account to new server now. Currently all the service is up and running. 

No changes required from our end users. Following is the completed patching and updates as well: 

1. Upgrade Plesk Onyx to Plesk Obsidian (Latest Plesk Version)

2. Windows Update

3. Include PHP 7.4, 8.0 into existing MultiPHP Option

4. Include latest ASP.NET and ASP.NET Core

Following tasks have been put on hold as precaution to avoid impact with data inconsistency. This to be scheduled some other time.

1. MySQL Upgrade to Version 5.6 / 5.7

2. Smartermail Upgrade to Build 17 (v17)

There could be some data inconsistency / loss after the restoration process. Do let us know if there are any issues identified with your account.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz 

You may also reach us via Telegram https://t.me/ShinjiruHosting 

Your cooperation and understanding are highly appreciated. 

 
 Thank You.
 
Sincerely,
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
========================================================================
 
ATTENTION: File System Scanning, Upgrade & Patching - Update v4
 
Dear Customer,
 
Server Main IP: 124.217.255.140
Server Hostname: hammerhead.ipchina163.com
Date & Time: 12th Feb 2021 @ 12.01am (GMT+8).
Maintenance Duration: 24 Hours + 48 Hours
 
Please be informed, we have successfully cloned the server to another new hardware. Currently we are performing the File System Scanning using the cloned server. Upon completing, we will do some patches and switch all your account to point to cloned server.
 
There could be some data inconsistency / loss after the restoration process. Rest assured, we will also look into these and keep you posted on the progress.
 
Thank You.
 
Sincerely,
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
========================================================================
 
ATTENTION: File System Scanning, Upgrade & Patching - Update v3
 
Dear Customer,
 
Server Main IP: 124.217.255.140
Server Hostname: hammerhead.ipchina163.com
Date & Time: 12th Feb 2021 @ 12.01am (GMT+8).
Maintenance Duration: 24 Hours
 
Please be informed, all services including Plesk Control Panel have back online. However due to bad sectors, the server will remain slow from time to time. We are currently cloning the entire server so that we could restore into new hardware. This process may take 1-2 days to complete. During this process, all services will remain online on existing servers. 
 
There could be some data inconsistency / loss after the restoration process. Rest assured, we will also look into these and keep you posted on the progress.
 
Thank You.
 
Sincerely,
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
========================================================================
 
ATTENTION: File System Scanning, Upgrade & Patching - Update v2
 
Dear Customer,
 
Server Main IP: 124.217.255.140
Server Hostname: hammerhead.ipchina163.com
Date & Time: 12th Feb 2021 @ 12.01am (GMT+8).
Maintenance Duration: 24 Hours
 
We have aborted the file system scanning as it taking longer then expected. Currently we brought the server back online. All the services is running except Plesk Control Panel (Still checking).
 
The server may continue to experience slowness. We will take another measure to fix  since taking the server offline for another long hours may not be a feasible solution. From initial scan, we can estimate full scanning may take 3 days to complete.
 
We will post another update once plesk control panel back online.
 
Thank You.
 
Sincerely,
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
========================================================================
 
 
ATTENTION: File System Scanning, Upgrade & Patching - Update v1
 
Dear Customer,
 
Server Main IP: 124.217.255.140
Server Hostname: hammerhead.ipchina163.com
Date & Time: 12th Feb 2021 @ 12.01am (GMT+8).
Maintenance Duration: 24 Hours
 
File System Scanning taking longer then expected with only 14% Progress been made so far. During this scan disk, server will be unreachable.
 
We are looking at other measures to temporarily bring the server back online.
 
Thank You.
 
Sincerely,
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
========================================================================
 
ATTENTION: File System Scanning, Upgrade & Patching
 
Dear Customer,
 
Server Main IP: 124.217.255.140
Server Hostname: hammerhead.ipchina163.com
Date & Time: 12th Feb 2021 @ 12.01am (GMT+8).
Maintenance Duration: 24 Hours
 
We wanted to inform you that we will be performing Emergency Server Maintenance in which your account currently being hosted starting 12th Feb 2021 at 12.01am (GMT+8). We apologize for the very short notice; however, there is problem with System File which contributing to high Disk I/O and CPU usage. We identified some bad sector in the hard disk and soft repair didn't fix the issue. Currently server remain with sluggish performance and we afraid it will only get worst. Therefore, we will be taking down the server to perform full scan disk to repair all the bad sector.
 
This maintenance will cause interruption of services in between for hours. Rest assured that we will take every possible steps to speed up the whole process. The expected maintenance window is around 24 hours; though, it's only intermittent. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues.
 
Right after this maintenance, we will continue with upgrade and patching. Following are the updates that will take place during this activity:
  1. Upgrade Plesk Onyx to Plesk Obsedian (Latest Plesk Version)
  2. Windows Update
  3. MySQL Upgrade to Version 5.6 / 5.7
  1. Smartermail Upgrade to Build 17 (v17)
  2. Include PHP 7.4, 8.0 into existing MultiPHP Option
  3. Include latest ASP.NET and ASP.NET Core
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
Thank You.
 
Sincerely,
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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