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Sep
23
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners in CX2 Data Centre

Dear Valued Customers,

Please be informed that one of our providers will be conducting planned maintenance for the Core Router firmware upgrade which will be at CX2 Data Centre. The upgrade is to enhance the security and stability of our network.

Kindly note that the maintenance work will not impact customer(s) server connection:

The maintenance details are as follows:

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Maintenance Date: 9th October 2022
Maintenance Time: 01:00 AM – 03:00 AM (GMT +8)
Maintenance Window: 2 hours
=========

If you have any questions, kindly reach out to us via 247LiveSupport.

We highly appreciate your patience and cooperation.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Sep
14
ISP Subsea Cable Cut --- UPDATE 4th October 2022
Posted by Afiqah A. on 14 September 2022 09:54 AM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that the subsea cable cut restoration has been extended to mid of October 2022 by our ISP.
 
We will update from time to time if there is new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
============================================================================================
 
Dear Valued Customers,
 
Please be informed that the new ETR for the subsea cable restoration work will be on 1st October 2022 and it will be subject to revision.
 
We will update from time to time if there is new update from our ISP.
 
We highly appreciate your patience and cooperation.
 
Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
=============================================================================================
 
Dear Valued Customers,
 
As per the update from our ISP, please be informed that the restoration work has been postponed due to bad weather conditions.
 
There are no new ETR provided as our ISP still working on the new date for the restoration work.
 
We will provide update once we received the new ETR. We highly appreciate your patience and cooperation.
 
Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
=============================================================================================
 
Dear Valued Customers,
 
Please be informed that we applied route engineering to avoid high latency and packet loss issue from certain locations. This action are temporary and will revert back to normal once the subsea cable issue completely rectify.
 
As for now, the estimated date to be restore will still be on 23rd September 2022. We will follow up closely with our provider and will provide update from time to time.
 
We highly appreciate your patience and cooperation.
 
Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
=============================================================================================

Dear Valued Customers,

Please be informed that one of our ISP facing a subsea cable cut which affecting the traffic to Europe. Repairing work is currently on-going which will be estimated to be complete on 23rd September 2022.

Kindly note that this issue will not impact customer(s) server connection as we will be using the backup link to ensure continuous connection. Some customers may face slowness and high latency due to this issue.

We highly appreciate your patience and cooperation.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Aug
14
Shared Hosting Network Switches as they require immediate replacement
Posted by Aiman R. on 14 August 2022 12:46 AM

Dear Valued Clients,

Please be informed that, our we will be performing an urgent maintenence on Shared Hosting Network Switches as they require immediate replacement.

=========
Maintenance Date: 13th August 2022
Maintenance Time: 11:00PM – 1:00AM (GMT +8)
Estimated Downtime: 10 minutes
Maintenance Window: 2 hours
=========

This exercise will cause interuption to Local Shared Hosting Servers hosting in MYA and MYS Network Range. Following is the affected IP Range:

=====================================
MYS

111.90.130.0/24 
111.90.133.0/24
111.90.134.0/24 
111.90.135.0/24 
124.217.241.0/24 
124.217.255.0/24 

=====================================
MYA

101.99.69.0/24 
101.99.70.0/24
101.99.77.0/24 

Sorry for inconvenienceas caused. We greatly appreciate your patience and cooperation.


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Feb
9
International cPanel and Plesk License Price Update 2022
Posted by Fatihah B. on 09 February 2022 11:51 AM

Dear Valued Customer,
 
Thank you for choosing Shinjiru as your trusted Web Hosting Provider.
 
We would like to inform you that Plesk and cPanel have announced a new pricing adjustment for their licenses effective 1st January 2022. Therefore, we are left with no other option but to implement the changes starting from the said date.

Kindly find the new pricing structure below for your perusal.

Since the new pricing structure will go into effect on 1st January 2022, all invoices will be automatically updated according to the type of license. We urge you to take note of this update as the new pricing will be included in your invoice starting from 1st January 2022 onwards.
 
Thank you for your kind understanding and continuous support.
 
*This update only applies to the subscription of VPS and Dedicated Server

 

Sincerely,
Shinjiru Team
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

 

 


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Jan
11
Discontinuation of Plesk Wordpress Hosting
Posted by Farah A. on 11 January 2022 02:16 PM
Dear Valued Customer,

Please be informed that we will be phasing out all the Plesk based Wordpress Hosting by the end of February 2022. In order to continuously offer reliable and stable services, we will migrate your accounts to our latest Wordpress Hosting Platform which runs on Linux CPanel. Over the last 4 years, all our customers have been using cPanel Wordpress Hosting and proven to be much stable.
Our System Administrator will be reaching out to all the affected customers to provide more details and the exact date of migration.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

You may also reach us via Telegram https://t.me/ShinjiruHosting

Your cooperation and understanding are highly appreciated.

NOTE: If your account is no longer active on this server, kindly ignore this notice.
 
Sincerely,  
Farah A.
Technical Admin
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  

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