RSS Feed
Latest Updates
Aug
14
Dear valued Customers,
 
Please be informed that our Network Team will be conducting an Urgent Network Maintenance which will impact one of our MYA Datacenter Network.
 
The maintenance details as below:
Maintenance Date/Day:  15th August 2017(Today)
Maintenance Time:  12:00am - 3:00am (GMT +800)
Maintenance Downtime: 1 hours (1:00am - 2:00am)
 
The purpose of the maintenance is to overcome the repeated issue with the network at the same time to upgrade the hardware.
 
Your patience and cooperation during the maintenance window is highly appreciated, we apologized for any inconvenience it may cause.
 
If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.
 
Thank you.
 
Kind Regards,

Sugen S.
Senior Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Aug
2
URGENT NETWORK ISSUE RUSSIA DC - SOLVED
Posted by Amir N. on 02 August 2017 10:50 PM

Dear Valued Customers

Please be informed that Russian upstream provider currently having international route issue, our network team are currently investigating on the issue, we will update you as soon as the issue is fixed:-

The issue occurred on 2nd August 2017 (Wednesday) 1000PM (GMT +800).

Your patience and cooperation highly appreciated, we apologized for any inconvenience it may cause.

If you have any queries or if you required further clarification on the issue, please don’t hesitate to contact us.

 

Amir N.
Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Aug
2
Urgent Network Issue MYI - COMPLETED
Posted by Amir N. on 02 August 2017 02:54 AM

Dear Valued Customers

Please be informed that MYI network upstream provider currently having international route issue, our network team are currently investigating on the issue, we will update you as soon as the issue is fixed:-

The issue occurred on 2nd August 2017 (Wednesday) 1245AM (GMT +800).

Your patience and cooperation highly appreciated, we apologized for any inconvenience it may cause.

If you have any queries or if you required further clarification on the isue, please don’t hesitate to contact us.

Thank you.

Sincerely,

Amir N.
Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Jul
26
Dear valued Customers,
 
Please be informed that our Network Team will be conducting an Urgent Network Maintenance which will impact one of our MYI Datacenter Network.
 
The maintenance details as below:
Maintenance Date/Day:  26th July 2017(Today)
Maintenance Time:  11:30am - 12:00pm (GMT +800)
Maintenance Downtime: 30 minutes
 
The purpose of the maintenance is to overcome the repeated issue with the network at the same time to upgrade the hardware.
 
Your patience and cooperation during the maintenance window is highly appreciated, we apologized for any inconvenience it may cause.
 
If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.
 
Thank you.
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jul
21
NOTE: All affected customer will need to update their Domain Name Server IP in respective registry.
 
 
Dear Valued Customer,
 
Please be informed that we will conducting Hardware Maintenance for these DNS hosted server. The maintenance date and time is: -
 
Maintenance date: 22nd July 2017
Maintenance time: 10:00 AM -  6.00 PM (GMT +800)
DNS Server:
DNS1.IP-ASIA.COM
DNS3.IP-ASIA.COM
NS1.IPCHINA163.COM
NS1.METALDNS.COM
NS2.AWEDNS.COM
NS2.IP-ASIA.COM
NS2.STEELDNS.COM
NS2.STRONGDNS19.COM
 
There will be no downtime occurred for the website and email services as the Primary/Secondary Name Server of respective Name Server are still online during this Maintenance.  
Do get back to us if you have any query or clarification on this maintenance works.
 
Thank you.
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
 
 
=======================================================================================
 Update:

Dear Valued Customers,

Kindly be informed the recent scheduled maintenance for DNS Hardware Node has completed successfully and there was no issue detected during the maintenance period. 

We will now proceed to close this session and on behalf of our team, we would like to thank you for your kind patience and co-operation during maintenance period.

Kindly feel free to contact our 247 Livesupport if you required any assistance. 

Thank you and have a nice day.

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »




Copyright © 2005 - 2016 Shinjiru International Inc. All Rights Reserved.