RSS Feed
Latest Updates
Nov
15
 
Maintenance Date: 21st NOVEMBER 2022 (Monday)
Estimated Time: 8.00 PM (GMT +8)
Maintenance window: 4hrs 
  
Please be informed that we will be performing Planned Server Maintenance on server "Mail5.Dynamail. Asia" in which your emails are being hosted this coming Monday, 21st November 2022, beginning at 8.00pm (GMT+8). We apologize for the inconvenience; however, this is part of our exercise to continuously offer reliable service and security to our end users. During this maintenance, the server will undergo windows patching and email platform upgrade to the latest release. (Build 8251). You may refer to the release note below:
 
<https://www.smartertools.com/smartermail/release-notes/current>
 
The expected maintenance window is around 3-4 hours; but the downtime will be intermittent during this process.  Be informed, mailboxes with Pop3 and ActiveSync protocol may experience issues in your outlook with email re-downloading upon upgrade. We also noticed, large mailbox will keep loading for some time during the first logon due to the reindexing process. Rest assured that we will take every possible step to speed up the whole process. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
NOTE: If your account is no longer active on this server, kindly ignore this notice.
 
Your cooperation is highly appreciated.
 
Kind Regards,

Aiman R.
Level 1 Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *
 

Read more »



Nov
11
Network Upgrade Maintenance - 17th November 2022
Posted by Afiqah A. on 11 November 2022 06:19 PM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners

Dear Valued Customers,

Please be informed that one of our Upstream will be conducting a network upgrade maintenance. The upgrade is to enhance the security and stability of our network.

Kindly note that the maintenance work will not impact your server(s) connection. Customers may resume their server(s) activity as usual.

The maintenance details are as follows:

=========
Maintenance Date: 17th November 2022
Maintenance Time: 00:00 – 06:00 (GMT +8)
Maintenance Window: 6 hours
=========

Your server will not be disconnected or shut down during the maintenance period. However, there will be change of route toward your server(s) in order to remain the connection.

We greatly appreciate your patience and cooperation.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

Read more »



Oct
29
Planned Network Upgrade Maintenance - 09th November 2022 -- COMPLETED
Posted by Afiqah A. on 29 October 2022 12:36 PM
ATTENTION: All Dedicated Server, VPS, SharedHosting, Cloud, Colocation Customers & Server Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that the maintenance successfully completed.
 
You may resume back your operation as usual now.
 
You may contact us via 274LiveSupport if you have any issue related to this maintenance. We highly appreciate your patience and cooperation.
 
Thank you

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
======================================================================

Dear Valued Customers,

Please be informed that our Upstream will be conducting a Planned Network Upgrade Maintenance to perform a software upgrade at AIMS Data Centre. The upgrade is to enhance the security and stability of our network.

Kindly note that your server connection will not be disconnected. However, you will be experiencing high latency. Only customers that received notification via email will be affected by this maintenance.

The maintenance details are as follows:

=========
Maintenance Date: 09th November 2022
Maintenance Time: 00:00 – 07:00 (GMT +8)
Maintenance Downtime: 2 Hours
Maintenance Window: 7 hours
=========

We apologize for any inconvenience caused by the Planned Network Upgrade Maintenance.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

Read more »



Oct
28
Planned Core Switch Upgrade Maintenance - 13th November 2022 --- COMPLETED
Posted by Noor Shafini S. on 28 October 2022 09:10 PM

ATTENTION: All Dedicated Server, VPS and SharedHosting Customers & Server Administrators/Owners in MYP and MYS Data Centre

Dear Valued Customers,

Please be informed that this maintenance successfully completed. You may now resume back your server operation as usual.

If you have any issue related to the maintenance, you may reach out to us via 247LiveSupport.

We highly appreciate your patience and cooperation.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

============================================================================

Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting a Planned Core Switch Upgrade in Shinjiru AIMS MYP and MYS Data Centre.

As part of our infrastructure improvements, we are upgrading our network equipment to provide more secure environment for our customers.

There will be a minimal downtime for this maintenance. Only those who received the email notification will be affected by this maintenance.

The maintenance details are as follows:

=========
Maintenance Date: 13th November 2022
Maintenance Time: 00:00 – 03:00 (GMT +8)
Maintenance Downtime: 01:00 (GMT +8)
Maintenance Downtime Period: 10 minutes
Maintenance Window: 3 hours
=========

We strongly advise all customers to stop any activity during the maintenance period due to connectivity interruption during maintenance which can result data loss or corruption.

Should you require support assistance or feedback about the maintenance, do reply to this email and we will get back to you soonest.

We highly appreciate your patience and cooperation.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System


Read more »



Oct
8
Planned Data Centre Power Maintenance - 29th – 30th October 2022 ---> COMPLETED
Posted by Noor Shafini S. on 08 October 2022 09:29 AM
 
ATTENTION: All Dedicated Server, Colocation Server, Administrators/Owners
 
 
Dear Valued Customers,
 
Please be informed that this maintenance successfully completed.
 
You may resume back your operation as usual.
 
If you have any issue related to this maintenance, do contact us via 247LiveSupport.
 
We highly appreciate your patience and cooperation.
 
 
Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport
 
 
============================================================================================================================================================

Dear Valued Customers,

Please be informed that the Data Centre Maintenance Team will be conducting Planned Power Maintenance in AIMS Data Centre.

We detected an abnormality on the power source located at the server rack which requires us to rectify the issue. The abnormality only at a certain rack and only customer(s) who receive email from us will be affected by this maintenance.

The maintenance details are as follows:

=========
Maintenance Date: 29th – 30th October 2022
Maintenance Time: 21:00 – 02:00 (GMT +8)
Maintenance Downtime:
Maintenance Downtime period: 1 Hour
Maintenance Window: 5 hours
=========

Your server will be shut down to complete this maintenance. We strongly advise you to shut down your server in advance to avoid any unwanted incidents.

Kindly stop any activity during this maintenance period to avoid data corruption due to power inconsistency during the maintenance window.

We strongly advise you to perform a full server backup and system update as a precautionary step.

If you have a further query on the maintenance, do not hesitate to contact us.

We greatly appreciate your patience and cooperation.

Thank you.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

Read more »




Copyright © 1998 - 2021 Shinjiru International Inc. All Rights Reserved.