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Mar
8
Urgent Server Maintenance- 8th March 2021- COMPLETED
Posted by Afiqah A. on 08 March 2021 11:24 AM
Dear Valued Customers,

We are glad to inform that we have completed the urgent maintenance. All active hosted VPS in the node are up running now. All VPS has been moved to new physical node.
 
Thank you for your patient and cooperation.
 

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 

==================================

 
Dear Valued Clients,

Please be informed that our Server Maintenance Team will be conducting an urgent maintenance on VPS NODE ID: 110045, due to some hardware issue detection.

The maintenance will commence as stated below:
=======================
Maintenance Window: 2 hours
Maintenance Date: 08 March 2021
Estimated Start Time: 12:30PM GMT+8
Estimated Downtime: 1hr (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================

The purpose of the maintenance is to solve the appeared HW issue. We might need to reboot the node several times. Therefore there will be downtime for hosted VPS in the node. Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

We thank you in advance for your patience.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Mar
6
Dedicated hardware failure in the switches - Resolved
Posted by Hashvin N. on 06 March 2021 02:24 AM
Dear Valued Clients,
 
Greetings. The network issue has been resolved by our network team. As per checked physically,
found out there was a switch went to a kernel boot failure that makes the hardware failed to
recover properly. In order to resolve this issue, our network team executed a hard reboot to the switch.

After the reboot executed, verified the network was up and running smoothly.

In addition, our network team will contact our vendor to further investigate on this issue.
 
Thank you very much.
 
Kind Regards,

Hashvin N.
Level 2 Support Specialist
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* Thank you for using 247LiveSupport System *
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Dear Valued Clients,
 
Please be informed, currently one of our switches currently having a hardware failure. Our network team went to
the data center to check accordingly the issue.
 

Kindly stay tuned for the next update from us.

Thank you very much.
 
Kind Regards,

Hashvin N.
Level 2 Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

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Feb
26
Hardware Upgrading for Node: 96668 – 13th March 2021
Posted by Afiqah A. on 26 February 2021 03:19 PM
Dear Valued Client,

We thank you for your tenure on your selected VPS service with Shinjiru.

Please be informed, the current node for your hosting is scheduled for urgent de-commission and a migration to a brand new server with the latest hardware is set to take place. As this is a manual offline migration, it will include a downtime period of an approximate 1-2 hours. We have chosen this method to reduce and eliminate data duplication and errors.

All usernames and passwords will remain unchanged, including the current IP address.

The migration will commence as stated below.

=======================
Maintenance Window: 12hrs
Maintenance Date: 13th March 2021(Saturday)
Estimated Time To Start: 10:00AM GMT +8
Estimated Downtime: 1 hour (For additional time, an update will be posted on 247livesupport.biz)
=======================

A new update will be posted the soonest the migration is successfully complete.

We thank you in advance for your patience.

Sincerely,

Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Feb
19
ATTENTION: All affected Colocation, Dedicated Server, VPS, Cloud and Share Hosting Customers & Server Administrators/Owners -- COMPLETED
 
Dear Valued Customers,

We are glad to inform that the urgent network maintenance has been completed. The Network Maintenance Team successfully update the Router firmware. If you have any issue, do reach out to us and we will get back to you the soonest.
 
Thank you for your patient and cooperation.
 

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 


==================================



Dear Valued Customers,
 
Please be informed that our Network Maintenance Team will be conducting an Urgent Network Maintenance in our MYS & MYA Datacentre Network.

The maintenance details are as follows:

Maintenance Date: 7th March 2021
Maintenance Time: 00:00 am – 04:00 am (GMT +8)
Maintenance Downtime Period: 01:30 am – 02:00 am (30 minutes)
Maintenance Window: 4 hours

The purpose of the maintenance is due to a bug which we detect in our Router. To overcome this issue, we need to perform Router firmware update. Kindly note that the maintenance work will impact your server(s) connection.

Your server will be disconnected during the maintenance period as it will involve works on our network infrastructure. Your server will not be shut down during the maintenance.

Please avoid amending or accessing your server during this Maintenance Time due to data inconsistency reasons.

We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

We apologise for any inconvenience caused by the Urgent Network Maintenance.

Thank you.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 

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Oct
23
Data Centre Visits
Posted by Maria K on 23 October 2020 12:48 PM

Dear Valued Client

Abiding by the imposed Conditional Movement Control Order, Data Centre visits will be precautionary halted effective immediately.

Non essential team members & Client visits pre-set will be rescheduled until further notice.

In line of any emergency case, Clients who are in urgent need of visiting the Data Centre are responsible in presenting a Covid-19 test that is not more than 1 month old, after which, your Account Manager may guide you with the details of the safety measures that must be followed upon visit confirmation.

As always, feel free to contact us over on support@247livesupport.biz for any assistance related to your services with Shinjiru.

 

Stay Safe.

Team Shinjiru

 


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