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Oct 27 |
Server Outage: Server 'anemone.myhostpl.com - (91.218.247.88)' - Fixed
Posted by Nursaifullah Mat Nor on 27 October 2021 02:32 PM |
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Server Outage: Server 'anemone.myhostpl.com - (91.218.247.88)' - Fixed
Dear Valued Customer
Server Main IP: 91.218.247.88
Server Hostname: anemone.myhostpl.com
Date & Time: 28th Oct 2021 @ 2.10am (GMT+8).
Total Recovery Time: 19 Hours
Please be informed, the data from the failed Raid Controller have been fully recovered.
All services is back to normal now. We are still monitoring the reliability of the server. In the meantime, we will continue with backup restore as contingency plan. Please check your website and let us know if you notice any issue. Sorry for all the inconvenience caused.
Thank you
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Server Outage: Server 'anemone.myhostpl.com - (91.218.247.88)' - Update v2
Dear Valued Customer
Server Main IP: 91.218.247.88
Server Hostname: anemone.myhostpl.com
Date & Time: 27th Oct 2021 @ 7.00pm (GMT+8).
Recovery ETA: 24 Hours
The process has been started and users may need to change your Domain IP Pointing in your respective DNS Server since we are restoring these accounts to another server.
We will update the progress of the Restoration Process.
Thank you.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Server Outage: Server 'anemone.myhostpl.com - (91.218.247.88)' - Update v1
Server Main IP: 91.218.247.88
Server Hostname: anemone.myhostpl.com
Date & Time: 27th Oct 2021 @ 4.00pm (GMT+8).
Recovery ETA: 24 Hours
Using the above method most certainly will cause data loss. We may end up reinstalling the server and restore the data from backup. This server is brand new and just replaced a month ago. We are unable to determine the cause of the issue at the moment. We will keep you posted on the progress. +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Dear Valued Customer Server Main IP: 91.218.247.88
Server Hostname: anemone.myhostpl.com
Date & Time: 27th Oct 2021 @ 7.00am (GMT+8).
Recovery ETA: 24 Hours
Please be informed, the above said server is undergoing an outage whereby some of the partitions residing in this OS are not accessible. We noticed the server wasn't reachable around 7.00am, and the OS was not bootable.
We have reached out to our engineer in the data center and they are working on this.
During this recovery process, your website, email and all other services residing in this server will be unreachable. We will do our best to expedite the restoration process.
We are extremely sorry for the inconvenience. If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
You may also reach us via Skype: Shinjiru121 !!
Your cooperation and understanding are highly appreciated.
NOTE: If your account is no longer active on this server, kindly ignore this notice.
Sincerely,
Saiful MN.
System Administrator
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* Thank you for using 247LiveSupport System *
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Oct 20 |
Server Outage: Server 'wp.awedns.com - (101.99.75.212)' - Update v2 - FIXED
Posted by Uvaraj N. on 20 October 2021 11:53 PM |
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Server Outage: wp.awedns.com (101.99.75.212) - Update v2 - Fixed
Dear Valued Customer
Server Main IP: 101.99.75.212
Server Hostname: wp.awedns.com
Date & Time: 21st Oct 2021 @ 7.15am (GMT+8).
Recovery ETA: Completed
Dear Valued Customer,
Good day and we are glad to inform you that, finally account restoration to temporary hardware been completed. Your website, email and remaining services are back online now.
If you experience ny service failure, please kindly reach out.by submitting a ticket to us via https://247livesupport.biz or find us at Telegram https://t.me/ShinjiruHosting
Please accept our apologies for any inconvenience caused.
NOTE: If your account is no longer active in this server, kindly ignore this notice Thank you
Sincerely,
Uvaraj N.
System Administrator
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* Thank you for using 247LiveSupport System *
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Server Main IP: 101.99.75.212
Server Hostname: wp.awedns.com
Date & Time: 21st Oct 2021 @ 1.00am (GMT+8).
Recovery ETA: 19+ Hours
The data restoration is already ongoing and currently at 35%. We will give our best effort to get all service to back online before working hours resume in the morning.
We will keep you posted from time to time.
Thank you
Sincerely,
Uvaraj N.
System Administrator
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* Thank you for using 247LiveSupport System *
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Dear Valued Customer
Server Main IP: 101.99.75.212
Server Hostname: wp.awedns.com
Date & Time: 20th Oct 2021 @ 7.45pm (GMT+8).
Recovery ETA: 24 Hours
Please be informed, the above said server is undergoing an outage whereby some of the partitions residing in this OS are not accessible. We noticed the server wasn't reachable around 7.30pm, and the OS was not bootable.
We are still investigating this but the chances are slim for full recovery. Therefore we are already working on backup restoration which is dated today at 1am.
During this restoration process, your website, email and all other services residing in this server will be unreachable. We will do our best to expedite the restoration process.
We are extremely sorry for the inconvenience. If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
You may also reach us via Telegram https://t.me/ShinjiruHosting
Your cooperation and understanding are highly appreciated.
NOTE: If your account is no longer active on this server, kindly ignore this notice.
Sincerely,
Uvaraj N.
System Administrator
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* Thank you for using 247LiveSupport System *
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Oct 14 |
Emergency Maintenance : Server 111.90.156.115 (venom.steeldns.com) - Disk Bad Sector - COMPLETED
Posted by Zulkifli H. on 14 October 2021 04:26 PM |
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Server 111.90.156.115 (venom.steeldns.com): Emergency Maintenance - Disk Bad Sector - COMPLETED
Dear Valued Customers,
Please be informed that the emergence maintenance has been completed successfully.
The service resumes as per normal now.
You may try again from your end and let us know if there's any further issue.
Thank you and stay safe!
Kind Regards, ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Server 111.90.156.115 (venom.steeldns.com): Emergency Maintenance - Disk Bad Sector
We will be conducting an emergency maintenance on server 'venom.steeldns.com - 111.90.156.115'. Details of the maintenance are as follow :
Time : 9.00am (GMT +8)
Date : 15th October 2021 Expected Downtime : 5 hours We have discovered one of the disk partitions is showing I/O error. This will need an urgent fix and it will require server reboot. Our expected downtime is around 5 hours. Rest assured, we are doing all we can to minimize the downtime.
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
You may also reach us via Skype: Shinjiru121 !!
Your cooperation and understanding are highly appreciated.
NOTE: If your account is no longer active in this server, kindly ignore this notice
Thank you
Sincerely,
Zulkifli
System Administrator ------------------------------------ * Thank you for using 247LiveSupport System *
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Oct 5 |
Users may be unable to access Outlook on the web or use some features across Microsoft 365 services
Posted by Shakir M. on 05 October 2021 09:44 AM |
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To Office365/M365 users may be unable to access Outlook on the web or utilize some features across Microsoft 365 services. MO289250, Microsoft 365 suite, Last updated: October 5, 2021 8:56 AM
October 5, 2021 8:55 AM
User Impact: Users may be unable to access Outlook on the web or utilize some features across Microsoft 365 services. More info: The following impact scenarios may affect your users: Current status: We've identified that a recent configuration update is contributing to impact. We have reverted this update and in addition, we are restarting services to mitigate impact. Scope of impact: Impact is specific to users who are served through the affected infrastructure. Start time: Tuesday, October 5, 2021, 6:42 AM (10/4/2021, 10:42 PM UTC) Root cause: A recent configuration update may be preventing users from accessing Outlook on the web or using some features across multiple Microsoft 365 services. Next update by: Tuesday, October 5, 2021, 10:00 AM (2:00 AM UTC) New Update: We're continuing with our targeted restarts on the impacted infrastructure and we're seeing further availability improvement. This quick update is designed to give the latest information on this issue.
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Oct 5 |
ATTENTION: Planned Server Maintenance: Mail.Dynamail.Asia - Server and Email Platform Upgrade - COMPLETED
Posted by Farah Ayuna on 05 October 2021 09:38 AM |
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ATTENTION: Planned Server Maintenance: Mail.Dynamail.Asia - Server and Email Platform Upgrade - COMPLETED
Dear Valued Customer,
Maintenance Date: 8th October 2021 (Friday) Start Time: 9.00 PM (GMT +8) End Time: 111.59pm (GMT +8)
Please be informed, server maintenance completed and all the accounts been moved to new server.
We have randomly checked a few domains and are able to access the mailbox, sending and receiving emails.
Kindly take note that, you may face issues with email redownloading. We also noticed large mailbox will keep loading on the first logon due to re-indexing
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or find us at Telegram https://t.me/ShinjiruHosting NOTE: If your account is no longer active on this server, kindly ignore this notice. Your cooperation is highly appreciated. Kind Regards,
Aiman R.
Technical Support
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* Thank you for using 247LiveSupport System * +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Dear Valued Customer,
Maintenance Date: 8th October 2021 (Friday) Estimated Time: 9.00 PM (GMT +8) Maintenance window: 4hrs (for additional time, an update will be posted on 247livesupport.biz) Please be informed that we will be performing Planned Server Maintenance on server "Mail.Dynamail.Asia" in which your emails are being hosted this coming Friday, 8th October 2020, beginning at 9.00 pm (GMT+8). We apologize for the short notice; however, in order to ensure the reliable performance and security of our servers, we must apply these new windows patches and upgrade the email platform to the latest release. The expected maintenance window is around 3-4 hours, but the downtime will be intermittent during this process. Be informed, you may face issues with email re-downloading once the upgrade is completed. We also noticed large mailbox will keep loading on the first logon due to re-indexing. Rest assured that we will take every possible step to speed up the whole process. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues. Please keep yourself updated by referring to our news update. If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz NOTE: If your account is no longer active on this server, kindly ignore this notice. Your cooperation is highly appreciated. Kind Regards,
Farah A.
Technical Admin
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