Knowledgebase: Outlook
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What is Error 0x800ccc0d or 0x800ccc0f ?
Posted by on 20 December 2011 06:14 PM
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What is Error 0x800ccc0d or 0x800ccc0f?
The information in this KB article applies to: Microsoft Office Outlook 2003 Microsoft Outlook 2002 Microsoft Outlook 2000 Microsoft Outlook Express 6 for Windows Microsoft Outlook Express 5.5 for Windows SYMPTOMS When you try to send and receive e-mail, you may receive one of the following error messages: The server could not be found. (Account:account name, POPserver:'mail', Error Number: 0x800ccc0d) -or- Task 'server name - Sending and Receiving' reported error (0x800ccc0f): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: ? K' -or- Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: account name,
Server: 'server name',
Protocol: POP3,
Server Response: '+OK',
Port: 110,
Secure(SSL): N0,
Error Number: 0x800ccc0f
CAUSE This error message occurs when Outlook or Outlook Express cannot establish a connection with your e-mail server. WORKAROUND To work around this problem, use one of the following methods as appropriate for your situation. Method 1: Confirm That Your E-Mail Server Settings Are Correct For information about the correct settings for your e-mail server, contact your Internet service provider (ISP) or system administrator. Method 2: Configure Firewall Software Configure your firewall software to grant access to the Internet for the following files: For Outlook Express: Msimn.exe For Outlook: Outlook.exe By default, most e-mail clients have to have outbound access on port 110 and inbound access on port 25. For more information about the ports that communicate with your e-mail server, contact your ISP or system administrator. Method 3: Check the Symantec Web Site for Additional Suggestions If you have the Norton antivirus e-mail feature enabled, you may have to do additional configuration to use Outlook or Outlook Express with the Norton antivirus e-mail feature. For more information, visit the following Symantec Web site: http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082921552806 | |
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