ANNOUNCEMENT: Launching New 24/7 Ticketing System [Special Announcement]
Posted by on 27 February 2012 10:53 AM
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Dear Customers, We would like to make another announcement about the new ticketing system which we have implemented 2 weeks ago as we received quite a number of question from our customers on the availability of old tickets as well as the ticketing system login. We will make things clear through this announcement. First of all, we would like to confirm that we will not be importing old tickets into our new system due to the large and outdated database which we have accumulated over the 11 years of our business. The database is simply too big and troublesome to be migrated over and it might slow down the current system. Therefore, we have decided to start all over again with a new robust ticketing system. Moreover, there are quite a number of customers who are no longer with us in the old ticketing system. We will receive numerous complaints that we are spamming their mailbox whenever we try to mailblast to all of our customers. However, the tickets are not viewable from customer side as it might become confusing for the customers to have multiple ticketing systems. Finally, we sincerely hope the new system will create a smoother workflow for all the parties involved. Best regards, | |
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