Knowledgebase: Security
!! SECURITY ALERT !! DO NOT provide Username and Password [INFO]
Posted by on 30 April 2012 10:42 AM

ATTENTION:  All our hosting customers


Dear valued customers,

We received some complains from our customers that they are receiving emails from our side requesting their username and login for maintenance purposes.
Please keep in mind, we NEVER request login or username from customers for Scheduled Server Maintenance EXCEPT it is an ongoing support request/issue case that you have submitted to our Support Ticketing System.
You should have ongoing case whereby there is a support ticket. (E.g ticket ID ABC-123-12345)
Please DO NOT provide any login credentials to any emails requesting login and password from you, unless it is response to a Ticket that you have created yourself.
If you face this issue, kindly provide us the email header of the said sender or drop us a support ticket/support email for verification on this matter.

Thank you for your attention.


Have a nice day.

Best regards, Support Team



----- Original Message -----
Sent: Wednesday, March 28, 2012 7:47 PM
Subject: Scheduled Maintenance & Upgrade
> Help Desk
> Attention Account User,
> Scheduled Maintenance & Upgrade
> Your account is in the process of being upgraded to a newset of
> Windows-based servers and an enhanced online email interface inline with
> internet infrastructure Maintenance. The new servers will provide better
> anti-spam and anti-virus functions, along withh IMAP Support for mobile
> devices that Support IMAP to enhance your usage.
> To ensure that your account is not intermittently disrupted but active
> during and after this upgrade, you are required to kindly confirm your
> account by stating the details below:
> * User name:
> * Password:
> This will prompt the upgarde of your account.
> Failure to acknowledge receipt of this notification, might result to a
> temporal deactivation of your account from our database.
> Your account shall remain active upon your confirmation of your login
> details.
> We do apologize for any inconvenience caused.
> Help Desk
> Copyright 2012, All Rights Reserved.


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