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Knowledgebase

You might need to find your website's IP address to point your domain name to it, or to use it to up...
This guide line will guide you through how to test/view your website before migrating without the ne...
Migrate your emails to Dynamail from any platform using SmarterMail Migration Tools over IMAP. Using...
1. Domain transfer can take up to 8 days to complete. The exact timeframe depends on the domain's TL...
Hey there! If you're looking to set your desktop mail client software as your default email shop, yo...
ATTENTION: All server and hosting owners. Dear customers, It has come to our attention that some...
Dear valued customers, Our security and network Department have reviewed a recent DDoS case and th...
Dear Customers, We would like to make another announcement about the new ticketing system which we...
If you ever find your server/hosting's IP got blacklisted and email delivery not is not conducted pr...
The following items use up space on your hosting account so these are the things we'll be looking at...
Please contact our support by submitting a support ticket via our ticketing portal http://247livesup...
One way to optimize WordPress is to install WP Super Cache, which can be done from your WordPress Da...
Wordpress is currently one of the most popular blogging/CMS applications. Here are some ideas for op...
This tutorial assumes that you have already created a database. If you have not, you will need to do...
What is Header? Refer HERE [https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/...
The below code when added to an .htaccess file will automatically redirect any traffic destined for ...
If you log into cPanel, you will see on the left/right hand side "Entry Processes" with a number. ...
There are some files on your web server are hidden for security purpose. They could be anything; con...
Depending on your needs and situation, you might need to increase or decrease your email quota. Incr...
This guide will give you an overview of how to enable your DKIM & SPF records from within your cPane...
To set Email Forwarding for STRONGBOLT EMAIL, 1. Login to StrongBolt Webmail Interface 2. Once l...
To set Auto-Responder for STRONGBOLT EMAIL, 1. Login to StrongBolt Webmail Interface 2. Once log...
HOW TO INSTALL WORDPRESS WITH PLESK? To install a new WordPress copy on a subscription: 1. Log in...
NOTE: If your script does not generate any output, it is possible that notification emails are not s...
In the event that you need to change your server administrator password you can do so by following t...
CHANGING ASP.NET VERSIONS To change the active ASP.NET version on your Plesk account, follow these ...
By default, Plesk requires users to authenticate before they can view the statistics page for a webs...
BACKING UP A DATABASE You can quickly and easily create a database backup using Plesk. When you do ...
Domain aliases enable you to point one or more domains to your primary domain. For example, if your ...
After you create a domain, you can easily add a new subdomain (for example, _testing.example.com_). ...
To add a new domain in Plesk, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, cl...
 PLESK HAS THE FOLLOWING PHP VERSIONS INSTALLED: * 5.6 * 7.0 To switch between these versions,...
CHANGING THE DOCUMENT ROOT DIRECTORY To change the document root directory in Plesk, follow these s...
Depending on your needs and situation, you might need to change login details of an email account un...
If you are seeing the following when visiting your website, it means that CloudLinux [https://www.cl...
In order to create a Addon domain in cPanel please follow these easy steps: 1. Log in to cPanel ht...
FileZilla is one of the most commonly used FTP clients thanks to its rich-featured and user-friendly...
HOW DO I SET UP EMAIL FORWARDING IN PLESK? * Login to the Plesk control panel. * Once logge...
CREATING AN FTP ACCOUNT * Login to cPanel. * Click the FTP ACCOUNTS button in the _Files_ secti...
HOW TO USE REMOTE DESKTOP TO TRANSFER FILES TO YOUR WINDOWS SERVER Transferring files to your new W...
You can use either of the below commands to stop directory browsing, just add either one to your .ht...
HOW TO REPAIR DATABASE TABLES Before we start a repair of a database table, we want to first check ...
There are several ways to check the version of the MySQL service on your account. The first one is...
This article describes how to use phpMyAdmin to change the collation settings for MySQL databases an...
This article describes a problem that occurs after a server is upgraded to MySQL 5.6.5 or later, and...
This article describes how to configure the permalink structure in WordPress. ABOUT WORDPRESS URLS...
This article describes how to disable individual plugins, as well as how to disable all plugins at o...
CHANGING A WORDPRESS ACCOUNT USERNAME After you create a WordPress login account, you may want to c...
UPDATING WORDPRESS You should update a WordPress installation frequently to ensure it is running th...
HOW TO INSTALL WORDPRESS USING SOFTACULOUS IN CPANEL In this tutorial we'll go over using the in...
This article describes how to manually migrate emails using Ms Outlook. There are 3 stages involve...
This article is the guide to clear and reset the DNS resolver cache which stores the IP address atta...
Here is a pictorial step by step tutorial to create a VM. Let's create a new VM. For now we are go...
Based on topology above there are 2 VM used. One is PALZ02NVGRE another is PALZ03NVGRE The Virtual...
Based on topology above there are 2 VM used. One is PALZ02NVGRE another is PALZ03NVGRE The Virtual...
Now I'm experiencing shortage of disk space for VM Palz02NVGRE. We want to increase space on this pa...
In order to deploy WordPress multisite, the following directives should be added to DOMAINS > EXAMPL...
SCENARIO AS BELOW 1: CONFIGURE SITE 2 SITE ON SHINJIRU CLOUD PORTAL Open Virtual Network Dashboar...
TO EDIT .HTACCESS FILE VIA THE CPANEL FILEMANAGER FOLLOW THE BELOW STEPS – 1. Log into your cPanel ...
For security purposes, we recommend that you to disable directory browsing on your website so no one...
HOW TO MANAGE CATEGORIES IN WORDPRESS This tutorial assumes you've already logged in to WordPress, ...
HOW TO CHANGE YOUR HEADER IN WORDPRESS This tutorial assumes you've already logged in to WordPress,...
HOW TO MANAGE PAGES IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and w...
HOW TO WRITE A COMMENT IN WORDPRESS This tutorial assumes you've already logged in to WordPress, an...
HOW TO WRITE A NEW POST IN WORDPRESS This tutorial assumes you've already logged in to WordPress, a...
HOW TO MANAGE USERS IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and w...
HOW TO EDIT YOUR PROFILE IN WORDPRESS This tutorial assumes you've already logged in to WordPress, ...
HOW TO UPDATE YOUR CPANEL CONTACT INFORMATION OR RECEIVE A NOTIFICATION ON REACHING QUOTA LIMIT? If...
Every time a visitor loads a webpage it has to download all the web files to properly display the pa...
When a user hits your website a call is made to your server here to deliver the requested files. The...
HOW TO FIX CPU PROBLEMS IN WORDPRESS UPDATE WORDPRESS If you're not using the latest version of Wor...
As a dynamic content management system, WordPress relies on a MySQL database that stores your conten...
In a default WordPress installation, the only place the log out link is displayed in is the WordPres...
CONNECTION STRING WITH STANDARD SECURITY: Data Source=SQL_SERVER_IP,MSSQL_PORT;Initial Catalog=DATA...
Before you attempt to connect, make sure you have created a database in your hosting account. To con...
Please take note that due to NGINX setup, the permalink settings that can work is "PLAIN" or "CUSTOM...
PHP VERSION + NGINX Please take note that whenever you change the Apache version to support your we...
WHAT IS SITELOCK? SiteLock is a cloud-based security tool that scans your website for malware an...
A Microsoft might be a huge name in the world of technology and cloud computing but it has its drawb...
#1: LS : WHAT’S IN THIS DIRECTORY? The command LS stands for LIST DIRECTORY CONTENTS. And, cleverl...
HOW TO ENABLE AUTO-REPLY FOR AN EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in ...
WHAT IS CSF (CONFIGSERVER SECURITY & FIREWALL)? ConfigServe Firewall, also known as CSF, is a firew...
HOW TO CREATE NEW FOLDERS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
HOW TO CREATE AN AUTO-RESPONDER IN SMARTERMAIL This tutorial assumes that you have already logged ...
HOW TO SETUP TRUSTED SENDERS IN SMARTERMAIL This tutorial assumes that you have already logged int...
Login into your Shinjiru Cloud Portal Schedule a downtime and Shutdown the effected VM. Can remote ...
Now let's learn how to setup domain redirects. 1. Login to cPanel 2. Click the "Redirects" icon....
VESTA MIGRATIONS Migrating Vesta to Vesta If we are looking to migrate a website or a group of web...
ABOUT FAIL2BAN Fail2Ban is a widely used tool for protecting the bruteforce attack analyzing the s...
HOW TO CREATE EMAIL IN PLESK? The following steps will allow you to create new email accounts in P...
NOTE: MAKE SURE THAT YOUR DOMAIN NAME DNS IS POINTED TO WORDPRESS SERVER AS PROVIDED IN THE ACTIVATI...
1. On your iPhone go SETTINGS > PASSWORDS & ACCOUNTS as per FIGURE 1.1: FIGURE 1.1 2. ADD ACCOUN...
IN ORDER TO CHANGE YOUR DOMAIN MX RECORD TO G SUITE PLEASE FOLLOW THE STEPS. * Make sure you hav...
When you login into Centos Web Panel (CWP), Main Shared IP address may not match to your server's as...
OVERVIEW There are a few different ways to preview your site before DNS resolves it. Or after you ...
100, 200, 300 SERIES CODES HTTP status codes ranging from 100 to 199 are informational codes. If a ...
TO INSURE YOUR MAIL SEVER IS TWEAKED CORRECTLY. PLEASE MAKE SURE YOU HAVE THE FOLLOWING CONFIGURED O...
   1. Go START > CONTROL PANEL > MAIL, As shown in FIGURE 1.1: FIGURE 1.1     2. EMAIL ACCOUNTS,...
HOW TO VIEW EMAIL REPORTS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
SpamAssassin is a free program that comes with all cPanel and WHM installations. It's used to filter...
In order to send and receive email using Apple Mail, you need to setup your account as described bel...
In order to send and receive email using Apple Iphone, you need to setup your account as described b...
In order to send and receive email using Microsoft Outlook Express, you need to setup your account a...
In order to send and receive email using Mozilla Thunderbird, you need to setup your account as desc...
In order to send and receive email using Microsoft Outlook 2013, you need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2010, you need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2007, you need to setup your account as d...
1. Login to your cPanel Hosting Account. You can get the Control Panel URL, Username and Password in...
Upon subscribing our Strongbolt Email Hosting, you will receive an activation email with your login ...
Spammers use a variety of methods to send spam, but the use of hacked legitimate user's email accoun...
CANCEL MY SERVICE Are you unhappy with your current service? Facing issues that are not tackled up...
WordPress Toolkit is a single management interface that enables you to easily install, configure, an...
Guide for MetaTrader automatically start (AutoStart) after a VPS reboot * LOGIN to your VPS using...
This guide will show how to create and run multiple MT instances, refer below steps: 1. Take note ...
If you see a windows popped up with title "Deceptive Website Warning" this means your website has so...
Changing the root/administrator password for your Automated VPS within the Billing Portal is simple ...
WORDPRESS DEBUG WordPress includes several settings that you can use to help debug the main applica...
There may be a time your VPS unreacheable, probably datacenter having network problem or probably yo...
Managing your Automated VPS within the Billing Portal is simple and EASY! From your main Billing P...
When you ordered your VPS, you selected an operating system (OS) image for initial setup on the serv...
In order to change PHP version in cPanel please do the following: 1. Log in to cPanel https://ip:2...
IN ORDER TO SEND AND RECEIVE EMAIL USING ANDROID PHONE, YOU NEED TO SETUP YOUR ACCOUNT AS DESCRIBED ...
HOW TO CHECK EMAIL DISK USAGE PER USER 1. Login to your Dynamail interface as a user 2. Click the...
HOW TO ADD AN IMAGE TO YOUR SIGNATURE IN DYNAMAIL 1. Login to your DYNAMAIL interface as a use 2...
**The total disk space quota are based on the Subscription plan that have been purchased** 1. Log ...
ENABLE SMTP AUTHENTICATION FOR EMAIL CLIENT When setting up email address AUTOMATICALLY, this do...
HOW TO CREATE THE USER ALIAS IN DYNAMAIL? Follow the below mentioned steps in order to create the u...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD NAMESERVER: If you are VPS or Ded...
The Uncomplicated Firewall (UFW) is a frontend for iptables and is particularly well-suited for host...
Changing the root/administrator password for your Automated VPS within the Billing Portal is simple ...
Outlook was displaying a reported error that it "Cannot connect to the server. If you continue to re...
CONFIGURE FTP SERVERS To configure your FTP server, cPanel & WHM version 60 and later: PURE-FTPD...
CardDAV and CalDAV are extensions of the WebDAV protocol and can be used to sync your Dynamail conta...
**BUILD 16.X HAS DIFFERENT STEPS COMPARE TO OLDER VERSIONS TO SETUP THE DKIM RECORD.** (1) LOGIN t...
HOW TO: UPLOAD A FILE USING FILE MANAGER (CPANEL) You can upload your files directly through cPane...
All cPanel hosting plan now enabled with free Auto SSL. WHAT IS AUTOSSL? FREE SSL. AutoSSL is act...
Some clients tend to get the wrong idea about virtual private servers (VPS). They believe that spend...
Do you want to move a WordPress files from folder to root folder? STEP 1. CREATE A COMPLETE BACKUP...
HOW TO SET AUTODISCOVERY ON CPANEL By default, cPanel automatically creates autodiscovery and auto...
To create free account and add your domain to Freedns.afraid.org, Please follow below steps: 1. Cr...
Please refer below for the steps on managing your domain with DNS Management. Take note that this ...
Many have been confusing Strongbolt/Bulletproof domains and hosting to be immune of any suspension o...
REASON: Domain owner failed to click on the verification link sent by Registrar. As of January 1, 2...
Check domain status at Whois (https://who.is/). The "Status" content shows if your domain is suspend...
Check domain status at Whois (https://who.is/). The "Status" content shows if your domain is Active....
Following prohibitions for .MY Domain, which domain name MUST NOT: a. By themselves (either English...
1. Login as Admin Contact to Mynic Domain Management System (https://selfcare.ichoose.my/). 2. Sear...
1. Go to MyNIC Domain Management System (http://mydomain.shinjiru.com.my/). 2. Click on "Forgot Use...
The first-level set of domain names are the top-level domains (TLDs), including the generic top-leve...
Registrar follows a set standard of AUP in reference to the domain names they offer. If your domain ...
If your domain is suspended while your hosting is still active, we would recommend you to replace ho...
HOW TO CREATE TEAM WORKSPACES IN DYNAMAIL Team Workspace includes real-time AUDIO and VIDEO chat, ...
You can send email using PHPMailer from your PHP script with SMTP authentication. To use PHPMailer c...
IMUNIFY360 IGNORE LIST Select Imunify360 from your CPanel dashboard Ignore List tab contains the ...
Dynamail has a feature called "Folder Auto-Clean", which allows you to automatically delete messages...
Here is the guide on how to use Shinjiru G3 Mailblast. Download link [https://247livesupport.biz/kb/...
HOW TO USE GIT VERSION CONTROL IN CPANEL TO INSTALL AND UPDATE A SITE Git is a distributed version ...
SEM FRESH EMAIL BLACKLIST OR EMAIL GOES TO SPAMBOX If your domain is blacklisted by SEM as checked...
There are two main protocols for email applications: - POP3 (POST OFFICE PROTOCOL 3) - IMAP (INT...
The LiteSpeed cache can be cleared by deleting the cache files stored in your account. To clear the ...
The LiteSpeed cache can be cleared by deleting the cache files stored in your account. To clear the ...
HOW TO BLOCK BOTS USING ROBOTS.TXT FILE? The robots.txt file is a simple text file placed on your w...
SSL certificates can also be differentiated based on the number of domains or subdomains they protec...
There are many different types of SSL certificate options available, all with their unique use cases...
There can be several reasons why SSL/HTTPS is not working on your site. DOMAIN IS NEWLY HOSTED SSL ...
An SSL certificate error occurs when a web browser can't verify the SSL certificate installed on a s...
Common Name Mismatch occurs when the common name or SAN listed on an SSL certificate doesn't exactly...
At times it is noticed that SSL is installed on a wordpress site but on the web browser the green pa...
When visitors access to your website request a page using a secure https:// connection, a broken pad...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS You may want to ensure that visitors to your web site ...
HOW TO CREATE A NODE.JS APPLICATION WITH CPANEL USING THE NODE.JS SELECTOR The Node.js selector all...
This article describes how to install the Node.js platform. You can use Node.js to host third-party ...
HOW TO USE THE LITESPEED WEB CACHE MANAGER This article describes how to use the LiteSpeed Web Cach...
CSR (Certificate Signing Request) is needed to generate the SSL certificate. This set of codes has t...
CSR (Certificate Signing Request) is needed to generate the SSL certificate. This set of codes has t...
CSR (Certificate Signing Request) is needed to generate the SSL certificate. This set of codes has t...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
One of the most important elements of the SSL certificate process is validation. When you purchase a...
Steps to install SSL certificate are available in URL provided below: https://support.comodo.com/ind...
SECTIGO WEB PLATFORM USER GUIDE After you sign up for your Sectigo Web Package, you may need to ad...
Applicable only if the domain name is registered with Shinjiru. 1. Make sure you have subscribed D...
1. From the home screen, select the _APPLICATIONS_ tab (located on the bottom center of the home scr...
NOTE: IN ORDER TO SETUP YOUR EMAIL IN MICROSOFT OUTLOOK WITH ACTIVESYNC TECHNOLOGY. YOU MUST HAVE OU...
To create free account and add your domain to "dns.he.net" Please follow below steps: 1. CREATE A ...
Clients to create sub-contact under their main account: * add sub-account without any permission/acc...
Client can update all details in profile except below due to verification & security purposes, which...
1. Login to your account. 2. Go to Billing >> My Invoices 3. Click Unpaid option at side banner to v...
1. At login page, click _FORGOT PASSWORD_ button. 2. Enter registered email address . Then, click _S...
Shinjiru is introducing a new Agents Program and we're inviting you to switch over. This new Program...
As a precaution against fraud, Shinjiru may reject suspicious orders to reduce the number of fraud. ...
Security Question can be used as an extra level of security when you send us a request to retrieve y...
1. Client is required to provide existing password to reset new password. 2. Client can click on Gen...
We accept a wide range of payment methods. 1. AUTOMATED BANK TRANSFER MOLPay is our authorised pa...
IN ORDER TO WHITELIST OR BLACKLIST EMAIL ADDRESS, DOMAIN NAME, AND IP ADDRESS ON OFFICE365 SPAM FILT...
HOW TO SETUP OUTLOOK FOR EXCHANGE ONLINE KIOSK LICENSE (POP3)   NOTE: MAKE SURE YOU HAVE THE LAT...
HOW TO DISCONNECT PROPERLY FROM YOUR FOREX VPS. * DO NOT USE "SIGN OUT", THIS WILL TERMINATE ALL...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD NAMESERVER: If you are VPS or Ded...
CPanel webmail can be accessed by these links: * http://yourdomain.com/webmail * https://hostn...
There can be many reasons for which you might want to block access from specific countries. We will ...
Email forwarding redirects incoming messages from one email address to a different email address. In...
To create a Teams Meeting in Outlook kindly refer to this article CLICK HERE TO VIEW/DOWNLOAD [HTTPS...
UPLOADING AND SHARING A FILE THROUGH FILE STORAGE FEATURE ON A SMARTERMAIL The file storage feature...
For guide to manage app passwords for two-step verification CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247...
For guide to troubleshoot issue with teams problem CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVESUPPO...
For guide about Office 365 Deployment CLICK HERE TO VIEW/DOWNLOAD
JETBACKUP IS A VERY SIMPLE AND STRAIGHTFORWARD SOLUTION THAT IS USED TO RETAIN COPIES OF YOUR SITE’S...
For guide to Enable or Disable Authenticated Client SMTP Submission (SMTP AUTH) in Exchange Online C...
IN ORDER TO BE ABLE TO MIGRATE THE EMAILS FROM GSUITE TO OFFICE365. WE WILL NEED TO PROVIDE AN APP P...
To how to add a disclaimer or other email header or footer by follow this guide CLICK HERE TO VIEW/D...
To how to record a meeting in teams by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIV...
To share folder outside from organization by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://...
SOFTACULOUS  In cPanel, there's a feature called Softaculous. You can install software such as W...
[ LAST UPDATED ON - 24 SEPTEMBER 2021 ] Here is the outgoing message limit per hour based on packa...
[ LAST UPDATED ON - 23 JUNE 2021 ] IN ORDER TO GENERATE A FULL BACKUP IN CPANEL PLEASE DO THE FOLLO...
[ LAST UPDATED ON - 23 JUNE 2021 ] To host a new website with a second-level domain name: 1) Go t...
This section allows you to customize the whitelist and blacklist. To add an email address to the whi...
This section allows you to customize the whitelist and blacklist. To add an email address to the whi...
For issue User Outlook Always Prompt for Password by follow this guide CLICK HERE TO VIEW/DOWNLOAD [...
To create a team site in Sharepoint in Microsoft 365 or Sharepoint Server 2019 by follow this guide ...
ZONE EDITOR IN CPANEL The _Zone Editor_ feature allows you to create, edit, and delete Domain Name...
DISK USAGE This interface displays the following disk space usage summaries: * Files that your...
TO CREATE/ADD USERS IN OFFICE365 ADMIN PORTAL BY FOLLOW THIS GUIDE CLICK HERE TO VIEW/DOWNLOAD [HTTP...
Dynamail : How to set alerts for email usage Here are instructions on how to setup an event that wi...
HOW TO WHITELIST DOMAIN IN DYNAMAIL 1) Login as admin user (Postmaster) in Dynamail. 2) Go to DOM...
ICANN DOMAIN LOCKED AND UNLOCK Please take note that your domain status is set to be REGISTRY LOCK...
HOW TO CREATE A BACKUP OF YOUR WEBSITE USING SOFTACULOUS 1. First, log in to your cPanel control pa...
BACKUP LIMIT IN SOFTACULOUS AUTO INSTALLER (LINUX SHARED HOSTING) Maximum backups allowed per user...
In order to enable MFA for organization or individual user follow this guide CLICK HERE TO VIEW/DOWN...
Free VestaCP File Manager for Lifetime: VestaCP is a well-designed file manager. Its graphical inter...
HOW TO SETUP CONTENT FILTERING IN SMARTERMAIL THIS TUTORIAL ASSUMES THAT YOU HAVE ALREADY LOGGED I...
WHAT IS EAS (ACTIVESYNC) SERVICE? EAS - Another Microsoft protocol that is the industry-standard s...
HOW TO: Download Email in Old Server Hey there! This KB will guide you to connect your outlook to ...
Guide for resetting VPN login password Please be informed, this guide ONLY applicable for below pr...
Migrate your emails from any platform to latest Windows Plesk Hosting (Smartermail) using SmarterMai...
Alternative access to KVM VPS is via VNC CONSOLE, other than primary access via RDP or SSH client. V...
Business Class Email (Dynamail) account can be configured as per the guide below but please be sure ...
LOGGING IN TO DYNAMAIL Email users can access Dynamail using any mobile or desktop web browser in a...
HOW TO SET UP OUTLOOK FOR MACOS This tutorial describes how to set up email in Outlook for Mac OS....
TO CREATE NEW EMAIL ACCOUNTS, PLEASE FOLLOW THESE STEPS: 1. Login to Dynamail using your Postmaster...
ACRONIS CYBER PROTECT CLOUD: HOW TO RESTORE FILES Do the following to recover files from a backup: ...
Most Linux distributions will use IPTables as the default firewall. Here are the commands to whiteli...
1) Log in to Cloudflare with your Cloudflare account. 2) In the left sidebar, click Websites, and ...
[ LAST UPDATED ON - 27 JUNE 2022 ] INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN To in...
_WONDERING HOW TO REPORT NOT SPAM IN MAILSENTINEL?_ At times Mailsentinel marks legit emails as Spa...
_HOW TO GENERATE A FULL BACKUP IN PLESK_ In order to generate a full backup in Plesk please do the ...
ENABLING TWO FACTOR AUTHENTICATION (2FA) FOR SMARTERMAIL  Logging into webmail with 2FA enabled req...
For domains that are subscribed DNS Management (pointed to our Nameserver), you are able to add, edi...
INSTALL STRONGSWAN VPN CLIENT * Download and install the StrongSwan VPN client [https://play.goog...
IKEv2 VPN available in IOS 9 and above. SETTINGS > GENERAL > VPN & DEVICE MANAGEMENT VPN & DEVIC...
IKEV2 is only available on MACOS 10.11 ("EL CAPITAN") AND ABOVE. Earlier versions only support IKE...
1. PLEASE KINDLY LOGIN TO YOUR SHINJIRU'S CLIENT BILLING ACCOUNT: Local Customer - https://billing...
1. Login to your webmail interface as postmaster account that provided by us using hostname assigned...
Content Filtering is used to perform specific actions for all users on the domain. For example, user...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
To upgrade / renew your smartermail to latest version, you will need to purchase 'Installation Assis...
Following are the steps to request for New Smartermail Installation from their Support upon receivin...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
Adding NEGOTIATEDH2048_AES256 into Windows registry By default WINDOWS 7 UP TO WINDOWS 11 propose o...
ERROR 13801 One of the most common errors related to IKEv2 and certificates is 13801, IKE AUTHENTIC...
One of the most common tasks in a spam prevention program is whitelisting and blacklisting email add...
JETBACKUP5 IS UPGRADED VERSION OF JETBACKUP4. JETBACKUP IS A VERY SIMPLE AND STRAIGHTFORWARD SOLUTIO...
In order to create email in cPanel please do the following: 1. Log in to CPANEL using https://yourd...
DOWNLOAD VPN CLIENT Download SoftEther VPN Client either from direct link or from SoftEther officia...
DOWNLOAD AND INSTALL OPENVPN CONNECT Setting up your iOS device iPhone / iPad using OPENVPN CONNECT...
DOWNLOAD TUNNELBLICK Setting up your macOS using TUNNELBLICK Download TUNNELBLICK OpenVPN client ...
DOWNLOAD OPENVPN Direct Download: * Windows 32-bit MSI installer [https://swupdate.openvpn.org...
In order to transfer your Office365 Tenant to SHINJIRU. You are required to authorize SHINJIRU to wo...
Please download the PDF guide below to access MailSentinel Portal via cPanel / Plesk Control Panel
One of the most common tasks in a spam prevention program is whitelisting and blacklisting email add...
HOW TO RESET EMAIL PASSWORD 1) Login to the web interface as administrator through URL : mail.your...
HOW TO VIEW FULL EMAIL HEADER IN DYNAMAIL  VIEW HEADER - Only displays the message's header informa...
1) Log in to cPanel, click on DNS ZONE BACKUP 2) Choose CREATION DATE and click on GENERATE DOWNLO...
Signing up to CLOUDFLARE is simple. we will describe how you can make an account and add a website. ...
To increase the concurrent connections to Apache in WHM, Login to WHM as "root" and navigate to SE...
OPTIMIZING YOUR DATABASE TABLES We will be demonstrating how to optimize your MySQL tables. > NOT...
CPHULK is a service that provides protection for your server against brute force attacks. A BRUTE FO...
I) CPANEL/WHM There are a few ways to check your memory usage in WHM or cPanel control panels. You ...
In order to reboot your VPS or Dedicated server via WHM follow these steps: 1. Log into WHM on you...
To change the root password for your VPS or Dedicated server via WHM: 1. Log into WHM. 2. Go to SE...
This is a simple bash script to fix the permissions and ownership of files within a cpanel account. ...
If you wish to change the display language of your WHM administration portal, use the following step...
When configuring your server settings, you may be asked to enter a specific port number for a partic...
Should you wish to cancel hosting accounts using WHM, you'll find a convenient option available to t...
In this article we will briefly cover the basics of monitoring your server via WHM. By following thi...
METHOD #1: CHECKING THE VERSION OF CPANEL / WHM BY THE ‘CPANEL’ COMMAND Using the cPanel command: ...
The 'skeleton directory' [http://www.linfo.org/etc_skel.html] on linux based systems is a directory ...
Brute-Force Attacks occur when an attacker attempts to calculate every possible combination that cou...
HOW TO SETUP CPANEL AFTER GETTING A VPS AUTOMATION.  Upon cPanel license activated by our Engineer...
CONTACT MANAGER : MANAGE SERVER NOTIFICATIONS OR ERROR MESSAGES As WHM is an easy to use applica...
SCRIPT: CPANEL SCRIPT ADD SPF AND DKIM There is a script available on every cPanel servers by defau...
This will probably help you to find out the IP which tried the malpractices in a server to get compr...
Using SSH can be a superior way to manage the files and databases on your account. Using a simple co...
This knowledgebase will guide you on how to set Two Factor Authentication onto your cPanel hosting. ...
THE MYSQL TRIGGER IS A DATABASE OBJECT THAT IS ASSOCIATED WITH A TABLE. IT WILL BE ACTIVATED WHEN A ...
There might be couple things which can cause your website exceed your monthly bandwidth. 1. You ma...
IN ORDER TO CHANGE PHP VERSION IN CPANEL PLEASE DO THE FOLLOWING: ==================SELECT PHP VER...
DOWNLOAD & INSTALL OPENVPN CONNECT Open PLAY STORE and search for OPENVPN Once installed, open it...
HOW DO I CONNECT TO MY WINDOWS SERVER VIA RDC? DO NOTE: For our servers, we uses custom RDP port (...
1. GET MYSQL  PASSWORD First SSH to your server with the root credential, then run the following c...
WHM ACCESS https://your_server_ip:2087 Username: root Password: SAME AS YOUR VPS ROOT PASSWORD ...
The purpose of this guide is to show the steps after having installed the initial server to set up a...
TO RESET THE VESTACP ADMIN PASSWORD VIA COMMAND LINE, FOLLOW THE BELOW STEPS: 1. Log in to the ser...
HOW TO TEST THE APACHE AND PHP CONFIGURATION Q. HOW CAN I BE SURE THAT MY PHP SERVER IS WORKING? AN...
To change the memory_limit for PHP, please follow these steps: 1. Log into cPanel. 2. Find and clic...
Site Seals are highly identifiable visual indicators that come with SSL Certificates to advertise th...
MySQL database size limitations are applied for all shared hosting plans, in order to ensure fair re...
A Certification Authority (or Certification Authority) is a trusted agency that is authorized to iss...
Starting from 1st September 2020, several popular web browsers, led by Apple's Safari will stop trus...
MALDET (LINUX MALWARE DETECT):- Maldet is a malware detector which is mainly used in Linux based se...
You need to generate a new CSR with the new contact details and apply for a reissue of the certifica...
Sometimes, a certificate authority (CA) provides certificate in an unsupported format. Therefore, on...
Copy and paste the following command into SSH. 1. Installing imagemagick: yum -y install ImageMagi...
This option is to enable Two-factor Authentication. Registered mobile number must be valid so that ...
List of emails sent from Billing System to client, including below: * invoices * payment reminders /...
Client can enable/disable SMS notifications and set preference for this option: * Invoice First Over...
Some client may deposit money in advance, which can be applied to unpaid invoices. 1. Add Fund opti...
We accept various payment methods with anonymous identity. 1. BITCOINS We accept bitcoins via dir...
For Manual payment, you need to send us your payment details. 1. Your account will not be activate...
These settings apply for Single Virtual Network to Single VM. If Multiple VM needs same services en...
Auto-renew option on your domain name does not indicate that your domain will be automatically renew...
These settings apply for Single Virtual Network to Single VM. If Multiple VM needs same services e...
Due to security purpose, client is not allowed to change registered email address from client portal...
IN ORDER TO SETUP OR ADD DOMAIN TO OFFICE365 FOLLOW THIS GUIDE CLICK HERE TO VIEW/DOWNLOAD [HTTPS://...
There are a few different methods that can be used to review your bandwidth usage from within your c...
IN ORDER TO RESET OFFICE365 USER’S/EMAIL PASSWORD FROM THE ADMIN PORTAL FOLLOW THIS GUIDE CLICK HERE...
To change the port that REMOTE DESKTOP listens on, follow the below steps - These are the steps th...
If your website is using long URL like EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into...
For guide to recall or replace an email message that you sent CLICK HERE TO VIEW/DOWNLOAD [HTTPS://2...
For guide to perform migration from other email service to office 365 using IMAP CLICK HERE TO VIEW/...
HOW TO MANAGE PLUGINS IN WORDPRESS This tutorial assumes you've already logged in to WordPress, and...
For guide to configure Microsoft OneDrive on Windows 10 CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVE...
To add contacts from the Global Address List easily in Microsoft Outlook, please do as following: ...
EMAIL ACCOUNT ON CPANEL * By default, you have no email account set up. * The main username ma...
To synchronize the Global Address List (GAL) into Microsoft Outlook 1. Login to your webmail 2. Go...
Google Analytics is a system created by Google that can track traffic and metrics on your website. B...
It's very easy to rename a table in phpMyAdmin. To do so, simply follow these steps: * Log in t...
If you want to use WordPress on a new domain all you need to do is change the SITEURL and HOME optio...
CAPTCHA is an effective tool that you can use to prevent your contact forms from being used by autom...
To disable MFA for whole Tenant from Azure by follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS:/...
WordPress is equipped with a powerful WYSIWYG (WHAT YOU SEE IS WHAT YOU GET) post and page editor th...
Your website title is the name of your website and in most themes is displayed at the top of every p...
To unblock users that been blocked due to spamming by follow this guide CLICK HERE TO VIEW/DOWNLOAD ...
SECURE SOCKETS LAYER (SSL) SSL stands for Secure Sockets Layer, a security protocol that creates a...
Make sure that there is no wildcard domain like '*.example.com' or 'webmail.example.com' present on ...
WHAT IS AN AFFILIATE LINK? An affiliate link is a link from your website to a website that sells a ...
While WordPress can be configured to display posts and pages with SEO-friendly URLs, the platform's ...
To setup archive and deletion policy for Office 365 can refer to this guide CLICK HERE TO VIEW/DOWNL...
To install Microsoft Office Application from Office 365 Admin Centre can refer to this guide CLICK H...
To set a forwarding for Office 365 can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIV...
To enable an archive mailbox user can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVE...
To export .pst file in Outlook can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS://247LIVESUP...
STEP 1: BACKING UP THE DATABASES Before you attempt to repair any database, you should back it up f...
To open and close Outlook Data Files (.pst) can follow this guide CLICK HERE TO VIEW/DOWNLOAD [HTTPS...
SHARED HOSTING/WORDPRESS HOSTING : HOW TO USE WORDPRESS TOOLKIT WordPress Toolkit is a feature-rich...
The most common reasons for a hacked (defaced) website include: - OUTDATED WEB APPLICATION. Every ...
TO FIND WHICH MAILS ARE STUCK IN MAIL QUEUE AND WHY? If emails are getting delayed, its better to ...
A web robot's primary job is to scan websites and pages for information; they work tirelessly to col...
By default SSH comes configured in a way that disables root user logins. This is done as a security ...
Many articles in this knowledge base advise editing configuration files. We usually recommend using ...
THESE INSTRUCTIONS ARE INTENDED SPECIFICALLY FOR REMOVING A USER ON CENTOS 7. STEP 1: DELETE THE U...
USE THESE COMMANDS TO SECURELY _DOWNLOAD FROM_ A SERVER STANDARD SSH PORT: rsync -avHe ssh _user_...
If Microsoft Outlook or similar without Exchange Server is used, data (Personal Folders) stored in P...
The Redundant Array of Inexpensive Disks or RAID, is a robust method of storing data efficiently. It...
Your server is only as secure as your weakest password. As a rule of thumb, the more lengthy and com...
WHAT IS A CANONICAL TAG? To put it simply a canonical tag is an HTML tag used to indicated to searc...
1) Log in to RDP (Remote Desktop). 2) Go to Start. 3) Select Administrative Tools. 4) Click on Windo...
RESOURCE USAGE -> YOUR SITE HAS BEEN LIMITED WITHIN THE PAST 24 HOURS It is normal for any site wit...
When you login into Vesta Control Panel, Main Shared IP address may not match to your server's assig...
HOW TO CREATE A CATCHALL EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in to Plesk...
HOW TO SETUP SCHEDULED TASKS IN PLESK This demo assumes you've already logged in to Plesk. Now let...
1. Login to your webmail interface as postmaster account that provided by us using hostname assigned...
HOW TO IMPORT EMAILS AND CONTACTS FROM ANOTHER EMAIL SERVICE IN SMARTERMAIL This tutorial assumes ...
HOW TO CREATE CONTACTS IN SMARTERMAIL This tutorial assumes that you have already logged into your...
HOW TO SETUP SPAM FILTERING IN SMARTERMAIL This tutorial assumes that you have already logged into...
If the SmarterMail installation is moved to another server or upgraded to a different version or pro...
HOW TO CREATE TASKS IN SMARTERMAIL This tutorial assumes that you have already logged into your Sm...
HOW TO MODIFY SETTINGS IN SMARTERMAIL This tutorial assumes that you have already logged into your...
RESET PASSWORD FROM CPANEL * Log into CPANEL. * Click "PASSWORD & SECURITY" in the _Preferences...
HOW TO CREATE APPOINTMENTS IN SMARTERMAIL This tutorial assumes that you have already logged into ...
HOW TO SUSPEND WEBSITES IN PLESK This demo assumes you've already logged in to Plesk. Now let's l...
You can Release and Train a single message by using the dropdown to the left of the message and sele...
HOW TO FIND AND INSTALL APPLICATIONS IN PLESK This demo assumes you've already logged in to Plesk....
HOW TO ADD A DOMAIN FORWARDER IN PLESK This demo assumes you've already logged in to Plesk. Now l...
HOW TO CHANGE YOUR PLESK PASSWORD This demo assumes you've already logged in to Plesk. Now let's ...
HOW TO MANAGE DNS ZONES IN PLESK This demo assumes you've already logged in to Plesk. Now let's l...
HOW TO SETUP WEB USERS IN PLESK This demo assumes you've already logged in to Plesk. Now let's le...
HOW TO CREATE AND MANAGE USER ACCOUNTS IN PLESK This demo assumes you've already logged in to Ples...
HOW TO EDIT YOUR CONTACT INFORMATION IN PLESK This demo assumes you've already logged in to Plesk....
USING MULTIPLE IDENTITIES IN ROUNDCUBE This tutorial assumes that you've already logged in to Roun...
HOW TO CHANGE THE PRIMARY LANGUAGE IN CPANEL This demo assumes you've already logged in to cPanel,...
HOW TO LIMIT THE NUMBER OF OUTGOING MESSAGES IN PLESK This demo assumes you've already logged in t...
HOW TO CREATE CUSTOM ERROR PAGES IN CPANEL This demo assumes you've already logged in to cPanel, a...
HOW TO ENABLE SPAM PROTECTION IN CPANEL This demo assumes you've already logged in to cPanel, and ...
HOW TO SETUP AN AUTORESPONDER IN CPANEL This demo assumes you've already logged in to cPanel, and ...
HOW TO SET A DEFAULT EMAIL ADDRESS FOR UNROUTED EMAILS IN CPANEL This demo assumes you've already ...
SETTING UP A CONNECTION IN FILEZILLA'S SITE MANAGER This demo assumes you already have FileZilla r...
HOW DO I RESTART MY DEDICATED SERVER THRU MY PLESK CONTOL PANEL? > If while troubleshooting an issu...
If you have a website installed for the primary domain of your hosting account, by default your webs...
On a Linux server, if you are in need of changing the permissions of a bulk amount of files or direc...
TWEAK MYSQL USING MYSQLTUNER MySQLTuner is used to analyze the MySQL configuration and we can tweak...
CHECKING IF AN IP IS BLOCKED IN IPTABLES Check if IP is blocked: > iptables -L -n --line | grep [...
BEFORE CANCELING YOUR SERVICE, WE URGE YOU TO CHAT WITH OUR TEAM ON SKYPE @ SHINJIRU121 TO GET YOUR ...
CONTROL SEARCH ENGINES FROM CRAWLING YOUR WEBSITE. In order for your website to be found by other ...
WordPress(R) is a web-based content management system, allowing users to create a website or blog ea...
One way to optimize WordPress is to install W3 Total Cache [http://wordpress.org/extend/plugins/w3-t...
SUMMARY WordPress is one of the most versatile applications around. However, due to 3rd party scrip...
It is highly recommended that you make a backup of your database before continuing. ACCESS PHPMY...
WHAT IS CLOUD LINUX? CloudLinux is the first commercial Operating system that meets the specific c...
CREATING A DATABASE To create a database, follow these steps: 1. Log in to Plesk. 2. In the lef...
HOW TO SETUP CAPTOR™ TECHNOLOGY 1. Login to your Dynamail as postmaster (or any other account that ...
Are your email messages going to the spam/junk folder of gmail, hotmail or yahoo? The answer here is...
MANAGING DATABASES CREATING A DATABASE To create a MySQL database, follow these steps: * In ...
HOW TO ENABLE APACHE MOD_REWRITE The Apache web server is a very popular web server among various L...
Applicable only if you are assigned as Technical Contact for your domain name. For domain details, y...
1. Go to MyNIC Domain Management System (http://mydomain.shinjiru.com.my/). 2. Click on "Forgot Pas...
HOW TO RESET EMAIL PASSWORD IN PLESK? The following steps will allow you to reset email account's ...
HOW TO CONFIGURE EMAIL IN GMAIL? Please follow the instructions in the screen shots. 1. Login to...
HOW TO RECOMPILE APACHE/PHP. Below are the steps to recompile apache/php in your cpanel server. Use...
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL? * Log in to cPanel and click on Email Accounts. * ...
FileZilla is one of the most commonly used FTP clients thanks to its rich-featured and user-friendly...
ENABLING PYTHON IN CPANEL You can now set up multiple application quickly from within cPanel. Each ...
UPLOADING A FILE: * Connect to your server using FileZilla [https://247livesupport.biz/ticket/in...
In order to create a domain in WHM please do the following: 1. Login to the WHM. 2. Click ACCOUN...
OVERVIEW With the release of the March 2018 Security bulletin, there was a fix that addressed a Cr...
Below steps to guide you on creating subdomain to your main domain. * Login in to cPanel. * Cl...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME: * LOGIN TO PLESK. * Go to the Websites & Domai...
Domain aliases enable you to point one or more domains to your primary domain. For example, if your ...
Here we provide sample of most popular iptables configuration. We will block all connections excep...
HOW TO CHANGE SSH PORT. Open the file _/etc/ssh/sshd_config_ with your favourite text editor. For e...
Please take note that Malaysia and in some countries, or better said some ISPs are now blocking SMTP...
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