Knowledgebase
How To Cancel My Service
Posted by Shakir M. on 29 April 2019 09:26 AM

Before canceling your service, we urge you to chat with our team on Skype @ Shinjiru121 to get your feedback on our services and performance.

Please follow the steps below to have your cancellation request processed:

 

1. Login to your Shinjiru billing portal https://billing.shinjiru.com/clientarea.php  . As per Figure 1.1:

 

 

Figure 1.1:

 

2. Click on “My Services” . As per Figure 2.1:

 

 

Figure 2.1:

 

3. Click on the service you wish to cancel. Only Active services can be cancelled. As per Figure 3.1:

 

 

Figure 3.1:

 

4. Click on “Request Cancellation”. As per Figure 4.1:

 

Figure 4.1:

 

5. Your cancellation request will be processed in 3 working days. Please monitor your emails to receive an update on your cancellation request and the resolution. 

 

 

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