What is ping ?
Short for Packet InterNet Groper, ping is a utility used to verify if a network data packet is capable of being distributed to an address without errors. The ping utility is commonly used to check for network errors.
For more Information : http://www.computerhope.com/jargon/p/ping.htm
How to do "ping-ing"
1)Goto "Start" on your local Windows;
2)Click on "Run";
3)Type "ping <your-domain-name> -t and press enter "okay";
e.g:ping yahoo.com -t
4) i. Stop when there is about continues for a few minutes.
ii. Capture the screenshot and send to our support engineer as attachment.