HOW TO: Set Two Factor Authentication in Smartermail
Posted by Uvaraj N. on 26 August 2021 12:53 PM
Enabling Two Factor Authentication (2FA) for SmarterMail
Logging into webmail with 2FA enabled requires two methods of authentication: your SmarterMail account password and a verification code that's only available to you. This verification code can be generated from an authenticator app like Google or Microsoft Authenticator (this app is available for both iOS and Android) or emailed to your recovery email on file. 2FA will also generate a new password for your email clients (i.e.: Outlook, Android, iPhone, etc.).
To Enable 2FA, use the following steps:
Within the 2-Step Authentication pane, you have three options:
Choose one of the options and click the Save button in the top-left.
Choose your verification method:
Now, anytime you log into webmail, you'll be required to enter in the new verification code. You will also be required to update the password within your email clients (i.e.: Outlook, Android, iPhone, etc.) to your 2FA password found within Settings > Account > 2-Step Authentication
If your domain admin has chosen the "Forced" option, you will be required to go through the 2FA process the next time you log in at webmail.ppi.net:
If you need to use IMAP / POP / SMTP (e.g. Windows Mail, Outlook, ThunderBird, iPhone Mail apps, Android Mail apps, etc), you need a separate Apps password to login.
In the following screen, right hand side, click on the [eye]
It will show you the Apps password. Manually copy it to your program/device (e.g. Windows Mail, Outlook, ThunderBird, iPhone Mail apps, Android Mail apps, etc).
If you'd like to reset your 2FA email client password, follow these steps:
NOTE: Forcing 2-Step Authentication will disconnect any third-party clients/devices that the user has configured. Before forcing 2-Step Authentication, we advise notifying users of the change and providing details on how to set up 2-Step Authentication and configure their third-party accounts.