Knowledgebase
Guide to Reset VPN login via Client Portal
Posted by Muqri F. on 30 March 2022 02:40 PM

Guide for resetting VPN login password

 

Please be informed, this guide ONLY applicable for below product:

  1. Virtual Private Network [L2TP/IPSec]
  2. Virtual Private Network [OpenVPN]

 

Step-1 

From your main Billing Portal, click on your Products/Service subscription.

Alternatively,  you may also either click on +View All button or from the main menu Services > My Services

vpn-reset-1

 

Step-2

On the VPN service page, under "Actions" drop-down click "Change Password"

vpn-reset-2

 

Step-3

Enter your own password BUT make sure it fulfill the password requirement, 

vpn-reset-3.png

OR you can click "Generate Password" to generate random password, then click "Copy to clipboard and Insert"

**Paste the password somewhere safe for your own keep,

vpn-reset-4.png

Once the new password inserted, click "Save Changes

 vpn-reset-5.png

Please wait for few second until the page fully loaded, once a green banner "Password Changed Successfully!" appear, your new VPN password successfully changed with new one,

 

Step-4

Make sure to test the new login password on your VPN account, and keep the VPN login info safe,

 

Finish

 

 

 

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