Knowledgebase
(2)WHM
(10)cPanel
(4)Plesk
(5)CentOS Linux Server
(2)Windows Server
(94)MANUALS & GUIDES <<- Important!
(14)Applications
(20)CMS (Content Management System )
(51)Control Panel
(14)Database
(15)Dedicated Servers
(14)Domain Name
(12)Domain Name Server (DNS)
(4)Downloads / Tools
(6)Email Blasting (International)
(87)Email Hosting
(4)FAQ for ex-SmarterTeam customers
(3)Google Apps
(4)Network
(4)Reseller Tips
(2)FAQ for IPxCess
(82)Security
(49)Shared Hosting
(3)SSL
(2)Video Guide
(2)VPN (Virtual Private Network)
(6)Webserver
Hey there! If you're looking to set your desktop mail client software
as your default email shop, you've come to the right place!!
Emails can be configured on various email clients such as Outlook,
Outlook Express, Thunderbird etc.
The mail clients li...
In order to transfer your domain to Shinjiru
1. Please UNLOCK the domain.
2. Please MAKE SURE that you are able to access the Admin Contact
email. (Please visit http://who.is and type in your domain name. You
will be able to see the admin email addres...
You might need to find your website's IP address to point your domain
name to it, or to use it to upload your website through File Transfer
Protocol (FTP).
HOW TO FIND MY ACCOUNT'S IP ADDRESS IN CPANEL
To find your account's IP address using cPanel, pl...
In order to send and receive email using Apple Mail, you need to setup
your account as described below -
ADD A NEW ACCOUNT
1.Choose PREFERENCES, from the MAIL menu.
2. Select PREFERENCES.
3. Click on the ACCOUNTS tab.
4. On the Accounts window, c...
Dear Customers,
We would like to make another announcement about the new ticketing
system which we have implemented 2 weeks ago as we received quite a
number of question from our customers on the availability of old
tickets as well as the ticketing syst...
ATTENTION: All server and hosting owners.
Dear customers,
It has come to our attention that some email users are facing bounce
back emails due to poor MTA IP reputation.
This happens because particular hosting IPs are being blacklisted by
anti-spam or...
Dynamail account can be configured as the guide link below but please
be sure to use the following server details.
GUIDE HERE.
[HTTPS://247LIVESUPPORT.BIZ/TICKET/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/435/7/CONFIGURE-YOUR-DESKTOP-EMAIL-CLIENT-TO-SEND-AND...
Refer to the PDF file, will guide you on how to access MailSentInel
through WHMCS
Please download the PDF guide below to access MailSentinel Portal via
cPanel / Plesk Control Panel
FileZilla is one of the most commonly used FTP clients thanks to its
rich-featured and user-friendly interface. You can download the latest
stable version available from their official WEBSITE
[HTTPS://FILEZILLA-PROJECT.ORG/DOWNLOAD.PHP?SHOW_ALL=1].
STE...
In order to create a Addon domain in cPanel please follow these easy
steps:
1. Log in to cPanel https://ip:2083 [https://ip:2083]
2. Click on Addon Domains.
3. Key in the details and click on "Add Domain".
There you go, the Addon domain have been ...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME:
* LOGIN TO PLESK.
* Go to the Websites & Domains.
* click Add Domain.
* Specify the name of the Addon domain or the new domain that you
want to add in your web hosting account on this page.
*
...
Domain aliases enable you to point one or more domains to your primary
domain. For example, if your primary domain is _example.com_, you
could have domain aliases for _example.org_ and _example.net_ that
point to _example.com_.
Now let's learn how to cr...
Domain aliases enable you to point one or more domains to your primary
domain. For example, if your primary domain is _example.com_, you
could have domain aliases for _example.org_ and _example.net_ that
point to _example.com_.
To add a new domain alias...
To add a new domain in Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Click ADD DOMAIN:
The ADDING NEW DOMAIN NAME page appears:
4. In the DOMAIN NAME text box, type the domain name for the si...
Below steps to guide you on creating subdomain to your main domain.
* Login in to cPanel.
* Click the "Subdomains" icon.
* Enter the prefix of your new subdomain.
* Make sure the domain name your subdomain will be associated with
is selected....
After you create a domain, you can easily add a new subdomain (for
example, _testing.example.com_). To do this, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Click ADD SUBDOMAIN.
4. In the SUBDOMAIN N...
Please take note that Malaysia and in some countries, or better said
some ISPs are now blocking SMTP Port 25 to mitigate Spam in their
network.
An approach lots of systems administrators are taking is to use port
26, so you can configure your email clie...
BACKING UP A DATABASE
You can quickly and easily create a database backup using Plesk. When
you do this, Plesk exports the database as an SQL file.
To back up a database using Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, c...
Here we provide sample of most popular iptables configuration.
We will block all connections except specific ports
First of all to exclude any errors because of previous config we will
delete all current iptables rules.
SSH to your server with root ...
Depending on your needs and situation, you might need to increase or
decrease your email quota. Increasing your email quota will allow user
to store more emails before he is forced to delete the mails or empty
the trash folder.
Here are the steps you'll...
Depending on your needs and situation, you might need to change login
details of an email account under your Dynamail account.
Here are the steps you'll need to follow -
1. Log in to MAIL.DYNAMAIL.ASIA using your Administrator account.
2. Click on S...
To change the memory_limit for PHP, please follow these steps:
1. Log into cPanel.
2. Find and click 'SELECT PHP VERSION'.
3. Then click 'SHOW PHP OPTIONS' there will be a list of options you
can modify.
4. You can adjust your PHP MEMORY LIMIT up to ...
In order to change PHP version in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on
"Select PHP Version"
2. Select the preferred/ required PHP version
3. Click on "Set as current" and then on Save to ...
PLESK HAS THE FOLLOWING PHP VERSIONS INSTALLED:
* 5.6
* 7.0
To switch between these versions, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Click HOSTING SETTINGS:
4. Under WEB SCRIPTING AND ST...
HOW TO CHANGE SSH PORT.
Open the file _/etc/ssh/sshd_config_ with your favourite text editor.
For example:
nano /etc/ssh/sshd_config
Find the string which defines the port and edit it:
# What ports, IPs and protocols we listen for
Port 22
Now resta...
In the event that you need to change your server administrator
password you can do so by following the steps below.
CHANGE YOUR SERVER ADMINISTRATOR PASSWORD IN WINDOWS SERVER 2012
* Log into your server via REMOTE DESKTOP.
* Press your WINDOWS KE...
CHANGING ASP.NET VERSIONS
To change the active ASP.NET version on your Plesk account, follow
these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the domain you want to configure, and then click HOSTING
SETTI...
CHANGING THE DOCUMENT ROOT DIRECTORY
To change the document root directory in Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the domain you want to edit, and then click HOSTING
SETTINGS:
...
HOW TO CONFIGURE EMAIL IN GMAIL?
Please follow the instructions in the screen shots.
1. Login to your Gmail account then click on "Settings"
2. Under Settings, Click on "Accounts and Import"
3. Scroll till you see "Check mail from other accounts" ...
Please contact our support by submitting a support ticket via our
ticketing portal http://247livesupport.biz [http://247livesupport.biz]
Or contact us via 24x7 Technical Hotline at +603.9212.8338
- NVIP Customers --> Press "0" for Customer Care
- VIP...
CREATING AN FTP ACCOUNT
* Login to cPanel.
* Click the FTP ACCOUNTS button in the _Files_ section.
* In the _Add FTP Account_ section, fill in the fields as needed.
Below is a brief description of the options.
OPTION
DESCRIPTION
LOGIN:
...
In order to create a domain in WHM please do the following:
1. Login to the WHM.
2. Click ACCOUNT FUNCTIONS.
3. Click the icon CREATE A NEW ACCOUNT.
4. Under DOMAIN INFORMATION enter the domain, username, password
(twice) and the contact email add...
In order to create a domain in Plesk please do the following:
1. Log in to Plesk https://ip:8443 [https://ip:8443] --> click on
Customers
2. Click on Add New Customer
3. Key in the details, please refer to the following screenshots.
4. Select the ...
TO CREATE NEW EMAIL ACCOUNTS, PLEASE FOLLOW THESE STEPS:
1. Login to Dynamail using your Postmaster account(admin).
2. Click on Domain Settings.
3. On the left pane, click on "Accounts" then on "New" to create new
email account.
4. On new pop up, f...
In order to create email in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on
EMAIL ACCOUNTS
2. Fill in the details
3. Click on CREATE ACCOUNT
In order to create email account in Dynamail please do the following:
1. Login to Webmail using the Postmaster account, then Click on
SETTINGS.
2. Click on USERS under settings, then NEW to create new email
account(user).
3. Fill in the preferred US...
HOW TO CREATE EMAIL IN PLESK?
The following steps will allow you to create new email accounts in
Plesk:
1. Login to Plesk.
2. Click the Email Address icon.
3. Click the Create E-mail Address button.
* Enter a name for this email account.
* S...
HOW TO ENABLE APACHE MOD_REWRITE
The Apache web server is a very popular web server among various Linux
distributions. This popularity is partly due to its modular design
that allows you to customize the web server to fit your needs by
enabling or disabl...
There are some files on your web server are hidden for security
purpose. They could be anything; configuration file, setting file,
error log and etc. However, if you need to access these hidden files,
you can do so by enabling cPanel to show hidden files....
This guide will give you an overview of how to enable your DKIM & SPF
records from within your cPanel web hosting account.
When sending emails that use your domain as the sender, you always
want to ensure that you have the correct SPF records enabled on...
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN
To install a Let's Encrypt SSL certificate on your domain, follow
these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Click LET’S ENCRYPT icon:
The LET'S ...
_HOW TO GENERATE A FULL BACKUP IN CPANEL_
In order to generate a full backup in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083]--> click on
"Backup" icon
2. Under Full Backup, click "Download a Full Website Backu...
_HOW TO GENERATE A FULL BACKUP IN PLESK_
In order to generate a full backup in Plesk please do the following:
1. Log into Plesk
2. Click on Domains
3. Click on Manage Domain or Manage Hosting
4. Click on Websites & Domains
5. Click on Backup Ma...
The following items use up space on your hosting account so these are
the things we'll be looking at:
* Website files
* E-mail
* Backups
REDUCING WEBSITE FILES TO CLEAR SPACE
Deleting website files is something you should NEVER do otherwise
it'l...
This tutorial assumes that you have already created a database. If you
have not, you will need to do so first. To import a database into an
existing database (.sql file) in cPanel using phpmyadmin follow the
steps below.
* Log into your cPanel account...
To increase the concurrent connections to Apache in WHM,
Login to WHM as "root" and navigate to SERVICE CONFIGURATION -->
APACHE CONFIGURATION --> GLOBAL CONFIGURATION
By default the value is set to this
SERVER LIMIT --> 256
MAX REQUEST WORKERS --...
This article describes how to install the Node.js platform. You can
use Node.js to host third-party applications or you can run your own
applications.
INSTALLATION PREREQUISITES
There are two prerequisites for running Node.js on a server:
* Your acc...
HOW TO INSTALL WORDPRESS USING SOFTACULOUS IN CPANEL
In this tutorial we'll go over using the included Softaculous to
install a WordPress website on your cpanel web hosting account.
First, log into your cPanel account & locate the Softaculous instal...
HOW TO INSTALL WORDPRESS WITH PLESK?
To install a new WordPress copy on a subscription:
1. Log into your Plesk panel.
2. When you click on WEBSITES & DOMAINS TAB, following page appears.
3. Click on the WORDPRESS ICON on the upper right hand side o...
MANAGING DATABASES
CREATING A DATABASE
To create a MySQL database, follow these steps:
* In the Databases section of the cPanel home screen, click MySQL(R)
Databases.
* Under Create New Database, type the name of the database in the
New Database...
CREATING A DATABASE
To create a database, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click DATABASES. The DATABASES page appears.
3. Click ADD DATABASE. The ADD A DATABASE page appears.
4. In the DATABASE NAME text box, type ...
Please refer below for the steps on managing your domain with DNS
Management.
1. Log on to your client account via https://billing.shinjiru.com
[https://billing.shinjiru.com]
2. Go to SERVICES and click on MY SERVICES.
3. Look for DNS Management Serv...
Wordpress is currently one of the most popular blogging/CMS
applications. Here are some ideas for optimizing Wordpress and
reducing the CPU consumption of this PHP script.
* MAKE A BACKUP OF YOUR ACCOUNT FIRST, and then upgrade to the
latest version o...
HOW TO RECOMPILE APACHE/PHP.
Below are the steps to recompile apache/php in your cpanel server. Use
it if you know properly.
Log into WHM and navigate to EasyApache4 (Apache Update)
On the main page make sure 'Begin by selecting a profile to load:' i...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS
You may want to ensure that visitors to your web site always use a
secure connection. To do this, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the d...
By default, Plesk requires users to authenticate before they can view
the statistics page for a website or domain. If you want, however, you
can remove password protection from the statistics page.
REMOVING PASSWORD PROTECTION
To remove password protec...
It is highly recommended that you make a backup of your database
before continuing.
ACCESS PHPMYADMIN
These steps explain how to access phpMyAdmin.
* From your account CPANEL, go to the DATABASES GROUP OF ICONS, and
click on PHPMYADMIN
* When p...
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL?
* Log in to cPanel and click on Email Accounts.
* Click on "Password" at the specific email in order to reset the
password for it.
* Type in the password in provided spaces and then to commit the
changes...
HOW TO RESET EMAIL PASSWORD IN PLESK?
The following steps will allow you to reset email account's login
details in Plesk:
1. Login to Plesk.
2. Click the Email Address icon.
3. Click on the email address that you wish to reset password.
4. You m...
NOTE: If your script does not generate any output, it is possible that
notification emails are not sent either, however, the cron job is
working.
In order to set up a cron job, go to cPanel > section ADVANCED > CRON
JOBS menu:
GENERAL CRON JOB FORMAT ...
You can send email using PHPMailer from your PHP script with SMTP
authentication. To use PHPMailer classes, you just need to download
PHPMailer class files from the following URL:
https://github.com/PHPMailer/PHPMailer
[https://github.com/PHPMailer/PHPMa...
To set Auto-Responder for STRONGBOLT EMAIL,
1. Login to StrongBolt Webmail Interface
2. Once login, go to "Mail" tab and click "Filters"
3. Click on "Vacation" and setup the auto responder message.
4. You can exclude if there is any email you want...
To set Email Forwarding for STRONGBOLT EMAIL,
1. Login to StrongBolt Webmail Interface
2. Once login, go to "Mail" tab and click "Filters"
3. Click on "Forwarders" and fill the email ID that you intend to
forward.
4. Click "Keep a copy of messages...
HOW TO SET UP EMAIL FORWARDING IN CPANEL
1. Log into your cPanel, navigate to EMAIL section > FORWARDERS:
2. To create new forwarding rule, click on ADD FORWARDER:
3. Fill out the fields and when ready click on ADD FORWARDER:
HOW DO I SET UP EMAIL FORWARDING IN PLESK?
*
Login to the Plesk control panel.
*
Once logged in, click on the EMAIL ADDRESS icon.
*
On the Mail page, click on the email address for which you want to
create an email forwarder.
*
On the nex...
Now let's learn how to setup domain redirects.
1. Login to cPanel
2. Click the "Redirects" icon.
3. Choose whether you want this redirect to be temporary or permanent.
4. Then enter the URL you want to redirect.
5. Then enter the destination URL...
Please refer OUTLOOK MAIL SETUP GUIDE
[https://247livesupport.biz/guide/outlookMailSetupGuide.html] for
_"Outlook Exppress" & "Outlook 2007" & "Outlook 2010"_
HOW TO TEST THE APACHE AND PHP CONFIGURATION
Q. HOW CAN I BE SURE THAT MY PHP SERVER IS WORKING? AND HOW TO KNOW
THE VERSION AND MODULES ENABLED?
A. You can create a simple PHP script and load it from your browser in
order to know the version of PHP an...
HOW TO USE REMOTE DESKTOP TO TRANSFER FILES TO YOUR WINDOWS SERVER
Transferring files to your new Windows Server can be a hassle when you
are first setting everything up. Plesk, FTP, or network file sharing
might not be quite ready to use or your interne...
UPLOADING A FILE:
* Connect to your server using FileZilla
[https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/496/0/how-to--connect-to-my-ftp-using-filezilla].
* You will see your server's files listed in the top _Remote site_
...
FileZilla is one of the most commonly used FTP clients thanks to its
rich-featured and user-friendly interface. You can download the latest
stable version available from their official WEBSITE
[HTTPS://FILEZILLA-PROJECT.ORG/DOWNLOAD.PHP?SHOW_ALL=1].
STE...
What is Header? Refer HERE
[https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/322/0/email-header--info]
for more information.
HOW TO VIEW EMAIL HEADERS.
HORDE - WEBMAIL
* Log into Horde Webmail.
* Open the email message.
* ...
There are situations when you would like to either Whitelist or
Blacklist email accounts in cPanel.
Here are the steps you'll need to follow -
1. Log in to cPanel.
2. On the home page, under the Mail tab, select the SPAMASSASIN icon.
3. Click on the E...
Login to Spam Expert
Spam Filter Email White-listing
Dear valued customers,
Our security and network Department have reviewed a recent DDoS case
and they have come up with a new DDOS Policy in our AUP (Acceptable
Use Policy). For more information about the new DDoS Policy, you may
refer below:
LOCAL CUS...
If you ever find your server/hosting's IP got blacklisted and email
delivery not is not conducted properly, here are some common reasons
why an IP might receive a poor reputation:
_ 1) There have been reports of spam activity from your IP. Look up
your I...
The below code when added to an .htaccess file will automatically
redirect any traffic destined for http:_ to https:_
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
If you are seeing the following when visiting your website, it means
that CloudLinux [https://www.cloudlinux.com/] has stopped the
processing of your website due to it reaching the set limit on your
account. We use 'CloudLinux' system to ensure that no si...
In order to send and receive email using Apple Iphone, you need to
setup your account as described below -
1. Tap "SETTINGS" app
2. Tap "MAIL"
3. Tap "ACCOUNTS"
4. Tap "ADD ACCOUNT..."
5. Tap "OTHER" (bottom option)
6. Tap "ADD MAIL ACCOUNT"
...
In order to send and receive email using Microsoft Outlook 2007, you
need to setup your account as described below -
1. Start Microsoft Outlook 2007. Click the _Tools_ menu and select
_Account Settings…_
2. On the E-mail tab, click NEW…
3. Fill in a...
In order to send and receive email using Microsoft Outlook 2010, you
need to setup your account as described below -
1. Click on the FILE tab, select INFO, and then click on the ACCOUNT
SETTINGS button and select ADD ACCOUNT.
2. Click on NEW to add yo...
In order to send and receive email using Microsoft Outlook 2013, you
need to setup your account as described below -
1. Click on the FILE tab then click on the ADD ACCOUNT.
2. On the _Auto Account Setup_ menu, select the option for MANUAL
SETUP OR ADD...
In order to send and receive email using Microsoft Outlook Express,
you need to setup your account as described below -
Follow the steps detailed below to use Microsoft Outlook Express 6.0
to send/receive emails from your Email account.
* Start Outl...
In order to send and receive email using Mozilla Thunderbird, you need
to setup your account as described below -
1. Open up your Thunderbird email client onto your desktop
2. In the left hand sidebar you will see a LOCAL FOLDERS. Click on the
selecti...
OVERVIEW
With the release of the March 2018 Security bulletin, there was a fix
that addressed a CredSSP, "Remote Code Execution" vulnerability
(CVE-2018-0886) which could impact RDP connections. The vulnerability
was discovered to which the exploits obs...
One way to optimize WordPress is to install W3 Total Cache
[http://wordpress.org/extend/plugins/w3-total-cache/] (W3TC), which
can be done from your WordPress Dashboard under PLUGINS. We recommend
the following settings:
* Page Cache: ENABLE
* Page ...
WHAT IS CLOUD LINUX?
CloudLinux is the first commercial Operating system that meets the
specific criteria and demands of web hosting providers. CloudLinux
providers a stable environment for each shared hosting client by
allowing us to set limits for eac...
WHAT IS CSF (CONFIGSERVER SECURITY & FIREWALL)?
ConfigServe Firewall, also known as CSF, is a firewall configuration
script created to provide better security for your server while giving
you an easy to use, advanced interface for managing your firewall
...
If you log into cPanel, you will see on the left/right hand side
"Entry Processes" with a number.
An "Entry Process" is how many PHP scripts you have running at a
single time. Our shared hosting has a limit of 20 PHP scripts at a
single time.
Keep in ...
Are your email messages going to the spam/junk folder of gmail,
hotmail or yahoo? The answer here is not simple. There are many
reasons why the destination mail server will deliver your email
message to the spam folder instead of the inbox. There are ways...
If you see a windows popped up with title "Deceptive Website Warning"
this means your website has some malware or script issues.
This malware is identified to steal information from website visitor
hence the browsers showed this warning.
WHAT CAN YOU ...
SUMMARY
WordPress is one of the most versatile applications around. However,
due to 3rd party scripts, plugins, and themes, WordPress can
occasionally have problems. These problems usually break the PHP
process and a white page is shown with no error. Wh...
One way to optimize WordPress is to install WP Super Cache, which can
be done from your WordPress Dashboard under PLUGINS.
SUGGESTED SETTINGS
Please complete all four (4) steps to use the suggested settings.
(Click on any of the images for a larger v...
|
|
Copyright © 2005 - 2016 Shinjiru International Inc. All Rights Reserved.