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Hey there! If you're looking to set your desktop mail client software as your default email shop, you've come to the right place!! Emails can be configured on various email clients such as Outlook, Outlook Express, Thunderbird etc. The mail clients li...
In order to transfer your domain to Shinjiru 1. Please UNLOCK the domain. 2. Please MAKE SURE that you are able to access the Admin Contact email. (Please visit http://who.is and type in your domain name. You will be able to see the admin email addres...
You might need to find your website's IP address to point your domain name to it, or to use it to upload your website through File Transfer Protocol (FTP). HOW TO FIND MY ACCOUNT'S IP ADDRESS IN CPANEL To find your account's IP address using cPanel, pl...
In order to send and receive email using Apple Mail, you need to setup your account as described below - ADD A NEW ACCOUNT 1.Choose PREFERENCES, from the MAIL menu. 2. Select PREFERENCES. 3. Click on the ACCOUNTS tab. 4. On the Accounts window, c...
Dear Customers, We would like to make another announcement about the new ticketing system which we have implemented 2 weeks ago as we received quite a number of question from our customers on the availability of old tickets as well as the ticketing syst...
ATTENTION: All server and hosting owners. Dear customers, It has come to our attention that some email users are facing bounce back emails due to poor MTA IP reputation. This happens because particular hosting IPs are being blacklisted by anti-spam or...
Dynamail account can be configured as the guide link below but please be sure to use the following server details. GUIDE HERE. [HTTPS://247LIVESUPPORT.BIZ/TICKET/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/435/7/CONFIGURE-YOUR-DESKTOP-EMAIL-CLIENT-TO-SEND-AND...
Refer to the PDF file, will guide you on how to access MailSentInel through WHMCS
Please download the PDF guide below to access MailSentinel Portal via cPanel / Plesk Control Panel
Domain aliases enable you to point one or more domains to your primary domain. For example, if your primary domain is _example.com_, you could have domain aliases for _example.org_ and _example.net_ that point to _example.com_. To add a new domain alias...
To add a new domain in Plesk, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS: 3. Click ADD DOMAIN: The ADDING NEW DOMAIN NAME page appears: 4. In the DOMAIN NAME text box, type the domain name for the si...
After you create a domain, you can easily add a new subdomain (for example, _testing.example.com_). To do this, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS: 3. Click ADD SUBDOMAIN. 4. In the SUBDOMAIN N...
BACKING UP A DATABASE You can quickly and easily create a database backup using Plesk. When you do this, Plesk exports the database as an SQL file. To back up a database using Plesk, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, c...
Depending on your needs and situation, you might need to increase or decrease your email quota. Increasing your email quota will allow user to store more emails before he is forced to delete the mails or empty the trash folder. Here are the steps you'll...
Depending on your needs and situation, you might need to change login details of an email account under your Dynamail account. Here are the steps you'll need to follow - 1. Log in to MAIL.DYNAMAIL.ASIA using your Administrator account. 2. Click on S...
In order to change PHP version in cPanel please do the following: 1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on "Select PHP Version" 2. Select the preferred/ required PHP version 3. Click on "Set as current" and then on Save to ...
  Plesk has the following PHP versions installed: * 5.6 * 7.0 To switch between these versions, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS. 3. Click HOSTING SETTINGS: 4. Under WEB SCRIPTING AND...
In the event that you need to change your server administrator password you can do so by following the steps below. CHANGE YOUR SERVER ADMINISTRATOR PASSWORD IN WINDOWS SERVER 2012 * Log into your server via REMOTE DESKTOP. * Press your WINDOWS KE...
CHANGING ASP.NET VERSIONS To change the active ASP.NET version on your Plesk account, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS. 3. Locate the domain you want to configure, and then click HOSTING SETTI...
CHANGING THE DOCUMENT ROOT DIRECTORY To change the document root directory in Plesk, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS. 3. Locate the domain you want to edit, and then click HOSTING SETTINGS: ...
HOW TO CONFIGURE EMAIL IN GMAIL? Please follow the instructions in the screen shots.
Please contact our support by submitting a support ticket via our ticketing portal http://247livesupport.biz [http://247livesupport.biz] Or contact us via 24x7 Technical Hotline at +603.9212.8338 - NVIP Customers --> Press "0" for Customer Care - VIP...
In order to create a domain in Plesk please do the following: 1. Log in to Plesk https://ip:8443 [https://ip:8443] --> click on Customers 2. Click on Add New Customer 3. Key in the details, please refer to the following screenshots. 4. Select the ...
In order to create a domain in WHM please do the following: 1. Log in to https://ip:2087 [https://ip:2087] --> click on "Create New Account" 2. Key in a domain name, username, password and email address then select the package and click Create.
In order to create email in cPanel please do the following: 1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on email accounts 2. Fill in the details 3. Click on Create Account
In order to create email account in Dynamail please do the following: 1. Login to Webmail using the Postmaster account, then Click on SETTINGS. 2. Click on USERS under settings, then NEW to create new email account(user). 3. Fill in the preferred US...
HOW TO CREATE EMAIL IN PLESK? Please refer to the attached PDF file.
In order to create a domain in cPanel please follow these easy steps: 1. Log in to cPanel https://ip:2083 [https://ip:2083] 2. Click on Addon Domains. 3. Key in the details and click on "Add Domain".
There are some files on your web server are hidden for security purpose. They could be anything; configuration file, setting file, error log and etc. However, if you need to access these hidden files, you can do so by enabling cPanel to show hidden files....
This guide will give you an overview of how to enable your DKIM & SPF records from within your cPanel web hosting account. When sending emails that use your domain as the sender, you always want to ensure that you have the correct SPF records enabled on...
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN To install a Let's Encrypt SSL certificate on your domain, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS: 3. Click LET’S ENCRYPT icon: The LET'S ...
_HOW TO GENERATE A FULL BACKUP IN CPANEL_ In order to generate a full backup in cPanel please do the following: 1. Log in to cPanel https://ip:2083 [https://ip:2083]--> click on "Backup" icon 2. Under Full Backup, click "Download a Full Website Backu...
_HOW TO GENERATE A FULL BACKUP IN PLESK_ In order to generate a full backup in Plesk please do the following: 1. Log into Plesk 2. Click on Domains 3. Click on Manage Domain or Manage Hosting 4. Click on Websites & Domains 5. Click on Backup Ma...
The following items use up space on your hosting account so these are the things we'll be looking at: * Website files * E-mail * Backups REDUCING WEBSITE FILES TO CLEAR SPACE Deleting website files is something you should NEVER do otherwise it'l...
This tutorial assumes that you have already created a database. If you have not, you will need to do so first. To import a database into an existing database (.sql file) in cPanel using phpmyadmin follow the steps below. * Log into your cPanel account...
HOW TO INSTALL WORDPRESS USING SOFTACULOUS IN CPANEL In this tutorial we'll go over using the included Softaculous to install a WordPress website on your cpanel web hosting account. First, log into your cPanel account & locate the Softaculous instal...
HOW TO INSTALL WORDPRESS WITH PLESK? To install a new WordPress copy on a subscription: 1. Log into your Plesk panel. 2. When you click on WEBSITES & DOMAINS TAB, following page appears. 3. Click on the WORDPRESS ICON on the upper right hand side o...
CREATING A DATABASE To create a database, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click DATABASES. The DATABASES page appears. 3. Click ADD DATABASE. The ADD A DATABASE page appears. 4. In the DATABASE NAME text box, type ...
Please refer below for the steps on managing your domain with DNS Management. 1. Log on to your client account via https://billing.shinjiru.com [https://billing.shinjiru.com] 2. Go to SERVICES and click on MY SERVICES. 3. Look for DNS Management Ser...
Wordpress is currently one of the most popular blogging/CMS applications. Here are some ideas for optimizing Wordpress and reducing the CPU consumption of this PHP script. * MAKE A BACKUP OF YOUR ACCOUNT FIRST, and then upgrade to the latest version o...
HOW TO RECOMPILE APACHE? * Login to WHM * The following Short Option List has many functions; you can tick to enable any of them or you may leave them set by default. * Click on Exhaustive Options List * In the Exhaustive Option List there ar...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS You may want to ensure that visitors to your web site always use a secure connection. To do this, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS. 3. Locate the d...
By default, Plesk requires users to authenticate before they can view the statistics page for a website or domain. If you want, however, you can remove password protection from the statistics page. REMOVING PASSWORD PROTECTION To remove password protec...
It is highly recommended that you make a backup of your database before continuing. ACCESS PHPMYADMIN These steps explain how to access phpMyAdmin. * From your account CPANEL, go to the DATABASES GROUP OF ICONS, and click on PHPMYADMIN * When p...
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL? * Log in to cPanel and click on Email Accounts. * Click on the specific email in order to reset the password for it.
HOW TO RESET EMAIL PASSWORD IN PLESK (WINDOWS)? First, log in to Plesk and then follow the attached screen shot instructions.
NOTE: If your script does not generate any output, it is possible that notification emails are not sent either, however, the cron job is working. In order to set up a cron job, go to cPanel > section ADVANCED > CRON JOBS menu: GENERAL CRON JOB FORMAT ...
HOW TO SET EMAIL FORWARDING IN PLESK? 1. Login to Plesk https://ip:8443 [https://ip:8443] 2. Click on Mail 3. Click on the specific email address then click on Forwarding 4. Switch on mail forwarding and add the list of the emails that you want to...
Please refer OUTLOOK MAIL SETUP GUIDE [https://247livesupport.biz/guide/outlookMailSetupGuide.html] for _"Outlook Exppress" & "Outlook 2007" & "Outlook 2010"_
How to upload files to cPanel using FTP client? 1. Download and install FileZilla from HERE [HTTPS://FILEZILLA-PROJECT.ORG/DOWNLOAD.PHP?TYPE=CLIENT]. 2. Key in your FTP logins 3. Upload the files to public_html directory
HOW TO FTP USING FILEZILLA? 1. Download FileZilla from the following URL https://filezilla-project.org/ [https://filezilla-project.org/] (preferably version 3.9.0) and install it. 2. Launch FileZilla and key in the login details, please refer to the f...
What is Header? Refer HERE [https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/322/0/email-header--info] for more information. HOW TO VIEW EMAIL HEADERS. HORDE - WEBMAIL * Log into Horde Webmail. * Open the email message. * ...
There are situations when you would like to either Whitelist or Blacklist email accounts in cPanel. Here are the steps you'll need to follow - 1. Log in to cPanel. 2. On the home page, under the Mail tab, select the SPAMASSASIN icon. 3. Click on the E...
Spam Filter Email White-listing
Dear valued customers, Our security and network Department have reviewed a recent DDoS case and they have come up with a new DDOS Policy in our AUP (Acceptable Use Policy). For more information about the new DDoS Policy, you may refer below: LOCAL CUS...
If you ever find your server/hosting's IP got blacklisted and email delivery not is not conducted properly, here are some common reasons why an IP might receive a poor reputation: _ 1) There have been reports of spam activity from your IP. Look up your I...
The below code when added to an .htaccess file will automatically redirect any traffic destined for http:_ to https:_ RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
In order to send and receive email using Apple Iphone, you need to setup your account as described below - 1. Tap "SETTINGS" app 2. Tap "MAIL" 3. Tap "ACCOUNTS" 4. Tap "ADD ACCOUNT..." 5. Tap "OTHER" (bottom option) 6. Tap "ADD MAIL ACCOUNT" ...
In order to send and receive email using Microsoft Outlook 2007, you need to setup your account as described below - 1. Start Microsoft Outlook 2007. Click the _Tools_ menu and select _Account Settings…_ 2. On the E-mail tab, click NEW… 3. Fill in a...
In order to send and receive email using Microsoft Outlook 2010, you need to setup your account as described below - 1. Click on the FILE tab, select INFO, and then click on the ACCOUNT SETTINGS button and select ADD ACCOUNT. 2. Click on NEW to add yo...
In order to send and receive email using Microsoft Outlook 2013, you need to setup your account as described below - 1. Click on the FILE tab then click on the ADD ACCOUNT. 2. On the _Auto Account Setup_ menu, select the option for MANUAL SETUP OR ADD...
In order to send and receive email using Microsoft Outlook Express, you need to setup your account as described below - Follow the steps detailed below to use Microsoft Outlook Express 6.0 to send/receive emails from your Email account. * Start Outl...
In order to send and receive email using Mozilla Thunderbird, you need to setup your account as described below - 1. Open up your Thunderbird email client onto your desktop 2. In the left hand sidebar you will see a LOCAL FOLDERS. Click on the selecti...
One way to optimize WordPress is to install W3 Total Cache [http://wordpress.org/extend/plugins/w3-total-cache/] (W3TC), which can be done from your WordPress Dashboard under PLUGINS. We recommend the following settings: * Page Cache: ENABLE * Page ...
WHAT IS CLOUD LINUX? CloudLinux is the first commercial Operating system that meets the specific criteria and demands of web hosting providers. CloudLinux providers a stable environment for each shared hosting client by allowing us to set limits for eac...
WHAT IS CSF (CONFIGSERVER SECURITY & FIREWALL)? ConfigServe Firewall, also known as CSF, is a firewall configuration script created to provide better security for your server while giving you an easy to use, advanced interface for managing your firewall ...
If you log into cPanel, you will see on the left/right hand side "Entry Processes" with a number. An "Entry Process" is how many PHP scripts you have running at a single time. Our shared hosting has a limit of 20 PHP scripts at a single time. Keep in ...
If you see a windows popped up with title "Deceptive Website Warning" this means your website has some malware or script issues. This malware is identified to steal information from website visitor hence the browsers showed this warning. WHAT CAN YOU ...
SUMMARY WordPress is one of the most versatile applications around. However, due to 3rd party scripts, plugins, and themes, WordPress can occasionally have problems. These problems usually break the PHP process and a white page is shown with no error. Wh...
One way to optimize WordPress is to install WP Super Cache, which can be done from your WordPress Dashboard under PLUGINS. SUGGESTED SETTINGS Please complete all four (4) steps to use the suggested settings. (Click on any of the images for a larger v...
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