Knowledgebase
(20)WHM
(58)cPanel
(31)Plesk
(1)DNS
(32)Linux Server
(6)Windows Server
(8)Cloud
(26)Billing
(3)MS Exchange
(3)Forex
(6)VPS (Virtual Private Server)
(124)MANUALS / GUIDES
(18)Applications
(36)CMS (Content Management System )
(56)Control Panel
(26)Database
(32)Dedicated Servers
(35)Domain Name
(19)Domain Name Server (DNS)
(4)Downloads / Tools
(6)Email Blasting (International)
(125)Email Hosting
(4)Reseller Tips
(140)Security
(79)Shared Hosting
(20)SSL
(13)VPN (Virtual Private Network)
(9)Webserver
(21)Business Email Hosting (Dynamail)
(14)WordPress
(29)Microsoft 365/O365
(8)Migration
(7)Acronis Backup - Cyber Protect Cloud
(19)Smartermail
(3)VestaCP
(3)CloudFlare
(2)Spam Expert (Mailsentinel)
(8)Client Area
Knowledgebase
You might need to find your website's IP address to point your domain
name to it, or to use it to up...
1. Domain transfer can take up to 8 days to complete. The exact
timeframe depends on the domain's TL...
Hey there! If you're looking to set your desktop mail client software
as your default email shop, yo...
Migrate your emails to Dynamail from any platform using SmarterMail
Migration Tools over IMAP. Using...
This guide line will guide you through how to test/view your website
before migrating without the ne...
ATTENTION: All server and hosting owners.
Dear customers,
It has come to our attention that some...
Dear valued customers,
Our security and network Department have reviewed a recent DDoS case
and th...
Dear Customers,
We would like to make another announcement about the new ticketing
system which we...
If you ever find your server/hosting's IP got blacklisted and email
delivery not is not conducted pr...
The following items use up space on your hosting account so these are
the things we'll be looking at...
Please contact our support by submitting a support ticket via our
ticketing portal http://247livesup...
One way to optimize WordPress is to install WP Super Cache, which can
be done from your WordPress Da...
Wordpress is currently one of the most popular blogging/CMS
applications. Here are some ideas for op...
This tutorial assumes that you have already created a database. If you
have not, you will need to do...
What is Header? Refer HERE
[https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/...
The below code when added to an .htaccess file will automatically
redirect any traffic destined for ...
If you log into cPanel, you will see on the left/right hand side
"Entry Processes" with a number.
...
There are some files on your web server are hidden for security
purpose. They could be anything; con...
Depending on your needs and situation, you might need to increase or
decrease your email quota. Incr...
This guide will give you an overview of how to enable your DKIM & SPF
records from within your cPane...
To set Email Forwarding for STRONGBOLT EMAIL,
1. Login to StrongBolt Webmail Interface
2. Once l...
To set Auto-Responder for STRONGBOLT EMAIL,
1. Login to StrongBolt Webmail Interface
2. Once log...
HOW TO INSTALL WORDPRESS WITH PLESK?
To install a new WordPress copy on a subscription:
1. Log in...
NOTE: If your script does not generate any output, it is possible that
notification emails are not s...
In the event that you need to change your server administrator
password you can do so by following t...
CHANGING ASP.NET VERSIONS
To change the active ASP.NET version on your Plesk account, follow
these ...
By default, Plesk requires users to authenticate before they can view
the statistics page for a webs...
BACKING UP A DATABASE
You can quickly and easily create a database backup using Plesk. When
you do ...
Domain aliases enable you to point one or more domains to your primary
domain. For example, if your ...
After you create a domain, you can easily add a new subdomain (for
example, _testing.example.com_). ...
To add a new domain in Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, cl...
PLESK HAS THE FOLLOWING PHP VERSIONS INSTALLED:
* 5.6
* 7.0
To switch between these versions,...
CHANGING THE DOCUMENT ROOT DIRECTORY
To change the document root directory in Plesk, follow these s...
Depending on your needs and situation, you might need to change login
details of an email account un...
If you are seeing the following when visiting your website, it means
that CloudLinux [https://www.cl...
HOW DO I SET UP EMAIL FORWARDING IN PLESK?
*
Login to the Plesk control panel.
*
Once logge...
HOW TO USE REMOTE DESKTOP TO TRANSFER FILES TO YOUR WINDOWS SERVER
Transferring files to your new W...
You can use either of the below commands to stop directory browsing,
just add either one to your .ht...
This article describes how to use phpMyAdmin to change the collation
settings for MySQL databases an...
This article describes a problem that occurs after a server is
upgraded to MySQL 5.6.5 or later, and...
This article describes how to configure the permalink structure in
WordPress.
ABOUT WORDPRESS URLS...
This article describes how to disable individual plugins, as well as
how to disable all plugins at o...
CHANGING A WORDPRESS ACCOUNT USERNAME
After you create a WordPress login account, you may want to c...
UPDATING WORDPRESS
You should update a WordPress installation frequently to ensure it is
running th...
This article describes how to manually migrate emails using Ms
Outlook.
There are 3 stages involve...
In order to deploy WordPress multisite, the following directives
should be added to DOMAINS > EXAMPL...
HOW TO MANAGE CATEGORIES IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, ...
HOW TO CHANGE YOUR HEADER IN WORDPRESS
This tutorial assumes you've already logged in to WordPress,...
HOW TO MANAGE PAGES IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and w...
HOW TO WRITE A COMMENT IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, an...
HOW TO WRITE A NEW POST IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, a...
HOW TO MANAGE USERS IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and w...
HOW TO EDIT YOUR PROFILE IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, ...
Every time a visitor loads a webpage it has to download all the web
files to properly display the pa...
When a user hits your website a call is made to your server here to
deliver the requested files. The...
HOW TO FIX CPU PROBLEMS IN WORDPRESS
UPDATE WORDPRESS
If you're not using the latest version of Wor...
CONNECTION STRING WITH STANDARD SECURITY:
Data Source=SQL_SERVER_IP,MSSQL_PORT;Initial
Catalog=DATA...
Before you attempt to connect, make sure you have created a database
in your hosting account. To con...
WHAT IS SITELOCK?
SiteLock is a cloud-based security tool that scans your website for
malware an...
A Microsoft might be a huge name in the world of technology and cloud
computing but it has its drawb...
#1: LS : WHAT’S IN THIS DIRECTORY?
The command LS stands for LIST DIRECTORY CONTENTS. And, cleverl...
HOW TO ENABLE AUTO-REPLY FOR AN EMAIL ACCOUNT IN PLESK
This demo assumes you've already logged in ...
WHAT IS CSF (CONFIGSERVER SECURITY & FIREWALL)?
ConfigServe Firewall, also known as CSF, is a firew...
HOW TO CREATE NEW FOLDERS IN SMARTERMAIL
This tutorial assumes that you have already logged into y...
ABOUT FAIL2BAN
Fail2Ban is a widely used tool for protecting the bruteforce attack
analyzing the s...
HOW TO CREATE EMAIL IN PLESK?
The following steps will allow you to create new email accounts in
P...
1. On your iPhone go SETTINGS > PASSWORDS & ACCOUNTS as per FIGURE
1.1:
FIGURE 1.1
2. ADD ACCOUN...
IN ORDER TO CHANGE YOUR DOMAIN MX RECORD TO G SUITE PLEASE FOLLOW THE
STEPS.
* Make sure you hav...
When you login into Centos Web Panel (CWP), Main Shared IP address may
not match to your server's as...
100, 200, 300 SERIES CODES
HTTP status codes ranging from 100 to 199 are informational codes. If
a ...
TO INSURE YOUR MAIL SEVER IS TWEAKED CORRECTLY. PLEASE MAKE SURE YOU
HAVE THE FOLLOWING CONFIGURED O...
1. Go START > CONTROL PANEL > MAIL, As shown in FIGURE 1.1:
FIGURE 1.1
2. EMAIL ACCOUNTS,...
HOW TO VIEW EMAIL REPORTS IN SMARTERMAIL
This tutorial assumes that you have already logged into y...
SpamAssassin is a free program that comes with all cPanel and WHM
installations. It's used to filter...
In order to send and receive email using Apple Mail, you need to setup
your account as described bel...
In order to send and receive email using Apple Iphone, you need to
setup your account as described b...
In order to send and receive email using Microsoft Outlook Express,
you need to setup your account a...
In order to send and receive email using Mozilla Thunderbird, you need
to setup your account as desc...
In order to send and receive email using Microsoft Outlook 2013, you
need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2010, you
need to setup your account as d...
In order to send and receive email using Microsoft Outlook 2007, you
need to setup your account as d...
Upon subscribing our Strongbolt Email Hosting, you will receive an
activation email with your login ...
Spammers use a variety of methods to send spam, but the use of hacked
legitimate user's email accoun...
CANCEL MY SERVICE
Are you unhappy with your current service? Facing issues that are not
tackled up...
If you see a windows popped up with title "Deceptive Website Warning"
this means your website has so...
There may be a time your VPS unreacheable, probably datacenter having
network problem or probably yo...
Managing your Automated VPS within the Billing Portal is simple and
EASY!
From your main Billing P...
When you ordered your VPS, you selected an operating system (OS) image
for initial setup on the serv...
IN ORDER TO SEND AND RECEIVE EMAIL USING ANDROID PHONE, YOU NEED TO
SETUP YOUR ACCOUNT AS DESCRIBED ...
HOW TO ADD AN IMAGE TO YOUR SIGNATURE IN DYNAMAIL
1. Login to your DYNAMAIL interface as a use
2...
**The total disk space quota are based on the Subscription plan that
have been purchased**
1. Log ...
ENABLE SMTP AUTHENTICATION FOR EMAIL CLIENT
When setting up email address AUTOMATICALLY, this do...
Changing the root/administrator password for your Automated VPS within
the Billing Portal is simple ...
CardDAV and CalDAV are extensions of the WebDAV protocol and can be
used to sync your Dynamail conta...
**BUILD 16.X HAS DIFFERENT STEPS COMPARE TO OLDER VERSIONS TO SETUP
THE DKIM RECORD.**
(1) LOGIN t...
Some clients tend to get the wrong idea about virtual private servers
(VPS). They believe that spend...
To create free account and add your domain to Freedns.afraid.org,
Please follow below steps:
1. Cr...
Please refer below for the steps on managing your domain with DNS
Management.
Take note that this ...
Many have been confusing Strongbolt/Bulletproof domains and hosting to
be immune of any suspension o...
REASON:
Domain owner failed to click on the verification link sent by
Registrar.
As of January 1, 2...
Check domain status at Whois (https://who.is/). The "Status" content
shows if your domain is suspend...
Check domain status at Whois (https://who.is/). The "Status" content
shows if your domain is Active....
Following prohibitions for .MY Domain, which domain name MUST NOT:
a. By themselves (either English...
The first-level set of domain names are the top-level domains (TLDs),
including the generic top-leve...
Registrar follows a set standard of AUP in reference to the domain
names they offer. If your domain ...
If your domain is suspended while your hosting is still active, we
would recommend you to replace ho...
You can send email using PHPMailer from your PHP script with SMTP
authentication. To use PHPMailer c...
Dynamail has a feature called "Folder Auto-Clean", which allows you to
automatically delete messages...
Here is the guide on how to use Shinjiru G3 Mailblast. Download link
[https://247livesupport.biz/kb/...
SEM FRESH EMAIL BLACKLIST OR EMAIL GOES TO SPAMBOX
If your domain is blacklisted by SEM as checked...
SSL certificates can also be differentiated based on the number of
domains or subdomains they protec...
There are many different types of SSL certificate options available,
all with their unique use cases...
There can be several reasons why SSL/HTTPS is not working on your
site.
DOMAIN IS NEWLY HOSTED
SSL ...
An SSL certificate error occurs when a web browser can't verify the
SSL certificate installed on a s...
Common Name Mismatch occurs when the common name or SAN listed on an
SSL certificate doesn't exactly...
When visitors access to your website request a page using a secure
https:// connection, a broken pad...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS
You may want to ensure that visitors to your web site ...
This article describes how to install the Node.js platform. You can
use Node.js to host third-party ...
CSR (Certificate Signing Request) is needed to generate the SSL
certificate. This set of codes has t...
CSR (Certificate Signing Request) is needed to generate the SSL
certificate. This set of codes has t...
CSR (Certificate Signing Request) is needed to generate the SSL
certificate. This set of codes has t...
One of the most important elements of the SSL certificate process is
validation. When you purchase a...
One of the most important elements of the SSL certificate process is
validation. When you purchase a...
One of the most important elements of the SSL certificate process is
validation. When you purchase a...
Steps to install SSL certificate are available in URL provided below:
https://support.comodo.com/ind...
SECTIGO WEB PLATFORM USER GUIDE
After you sign up for your Sectigo Web Package, you may need to ad...
1. From the home screen, select the _APPLICATIONS_ tab (located on
the bottom center of the home scr...
NOTE: IN ORDER TO SETUP YOUR EMAIL IN MICROSOFT OUTLOOK WITH
ACTIVESYNC TECHNOLOGY. YOU MUST HAVE OU...
To create free account and add your domain to "dns.he.net" Please
follow below steps:
1. CREATE A ...
Dynamail : How to set alerts for email usage
Here are instructions on how to setup an event that wi...
HOW TO WHITELIST DOMAIN IN DYNAMAIL
1) Login as admin user (Postmaster) in Dynamail.
2) Go to DOM...
ICANN DOMAIN LOCKED AND UNLOCK
Please take note that your domain status is set to be REGISTRY LOCK...
Alternative access to KVM VPS is via VNC CONSOLE, other than primary
access via RDP or SSH client. V...
Business Class Email (Dynamail) account can be configured as per the
guide below but please be sure ...
LOGGING IN TO DYNAMAIL
Email users can access Dynamail using any mobile or desktop web
browser in a...
HOW TO SET UP OUTLOOK FOR MACOS
This tutorial describes how to set up email in Outlook for Mac OS....
TO CREATE NEW EMAIL ACCOUNTS, PLEASE FOLLOW THESE STEPS:
1. Login to Dynamail using your Postmaster...
To upgrade / renew your smartermail to latest version, you will need
to purchase 'Installation Assis...
Following are the steps to request for New Smartermail Installation
from their Support upon receivin...
One of the most common tasks in a spam prevention program is
whitelisting and blacklisting email add...
DOWNLOAD VPN CLIENT
Download SoftEther VPN Client either from direct link or from
SoftEther officia...
Please download the PDF guide below to access MailSentinel Portal via
cPanel / Plesk Control Panel
HOW DO I CONNECT TO MY WINDOWS SERVER VIA RDC?
DO NOTE: For our servers, we uses custom RDP port (...
1. GET MYSQL PASSWORD
First SSH to your server with the root credential, then run the
following c...
The purpose of this guide is to show the steps after having installed
the initial server to set up a...
Applicable only if the domain name is registered with Shinjiru.
1. Make sure you have subscribed D...
HOW TO CREATE THE USER ALIAS IN DYNAMAIL?
An email alias is essentially a forwarding email address ...
WHM ACCESS
URL: https://your_server_ip:2087
Username: root
Password: SAME AS YOUR VPS ROOT PASSW...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME:
* LOGIN TO PLESK.
* Go to the Websites & Domai...
Using SSH can be a superior way to manage the files and databases on
your account. Using a simple co...
There can be many reasons for which you might want to block access
from specific countries. We will ...
This will probably help you to find out the IP which tried the
malpractices in a server to get compr...
AS WHM IS AN EASY TO USE APPLICATION TO HELP ASSIST WITH MANAGING YOUR
SERVER. IT CAN ALSO SEND Y...
UPDATING THE MAIN IP ADDRESS IN THE CONTROL PANEL.
To change the IP for the WHM/cPanel follow the ...
Brute-Force Attacks occur when an attacker attempts to calculate every
possible combination that cou...
The 'skeleton directory' [http://www.linfo.org/etc_skel.html] on linux
based systems is a directory ...
In this article we will briefly cover the basics of monitoring your
server via WHM. By following thi...
METHOD #1: CHECKING THE VERSION OF CPANEL / WHM BY THE ‘CPANEL’
COMMAND
/usr/local/cpanel/cpanel -V...
Should you wish to cancel hosting accounts using WHM, you'll find a
convenient option available to t...
If you wish to change the display language of your WHM administration
portal, use the following step...
To change the root password for your VPS or Dedicated server via WHM:
1. Log into WHM.
2. Go to SE...
CPHULK is a service that provides protection for your server against
brute force attacks. A BRUTE FO...
To increase the concurrent connections to Apache in WHM,
Login to WHM as "root" and navigate to SE...
ACRONIS BACKUP PLAN CONFIGURATION.
A protection plan with the Backup module enabled is a set of ru...
In order to reboot your VPS or Dedicated server via WHM follow these
steps:
1. Log into WHM on you...
HOW TO BLOCK BOTS USING ROBOTS.TXT FILE?
The robots.txt file is a simple text file placed on your w...
The Uncomplicated Firewall (UFW) is a frontend for iptables and is
particularly well-suited for host...
Outlook was displaying a reported error that it "Cannot connect to the
server. If you continue to re...
To configure your FTP server, cPanel & WHM version 60 and later:
PURE-FTPD SERVERS
To edit the F...
Free VestaCP File Manager for Lifetime: VestaCP is a well-designed
file manager. Its graphical inter...
TO RESET THE VESTACP ADMIN PASSWORD VIA COMMAND LINE, FOLLOW THE
BELOW STEPS:
1. Log in to the ser...
Making regular backups is an important part of running any sort of
website. You can configure WHM to...
There are two main protocols for email applications:
- POP3 (POST OFFICE PROTOCOL 3)
- IMAP (INT...
The LiteSpeed cache can be cleared by deleting the cache files stored
in your account. To clear the ...
IN ORDER TO GENERATE A FULL BACKUP IN CPANEL PLEASE DO THE FOLLOWING:
1) Log in to CPANEL https://i...
TO HOST A NEW WEBSITE WITH A SECOND-LEVEL DOMAIN NAME:
1) Go to WEBSITES & DOMAINS, click ADD DOMAI...
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN
To install Let's Encrypt SSL certificate ...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD
NAMESERVER:
If you are VPS or Ded...
HOW TO GENERATE A FULL BACKUP IN PLESK
In order to generate a full backup in Plesk please do the fo...
THIS SECTION ALLOWS YOU TO CUSTOMIZE THE WHITELIST AND BLACKLIST. TO
ADD AN EMAIL ADDRESS TO THE WHI...
HOW TO RESET EMAIL PASSWORD
1) Login to the web interface as administrator through URL :
mail.your...
MOST LINUX DISTRIBUTIONS WILL USE IPTABLES AS THE DEFAULT
FIREWALL. HERE ARE THE COMMANDS TO WHITELI...
1) Log in to RDP (Remote Desktop).
2) Go to Start.
3) Select Administrative Tools.
4) Click on Windo...
1) Log in to Cloudflare with your Cloudflare account.
2) In the left sidebar, click Websites, and ...
Signing up to CLOUDFLARE is simple. we will describe how you can make
an account and add a website. ...
1) Log in to cPanel, click on DNS ZONE BACKUP
2) Choose CREATION DATE and click on GENERATE DOWNLO...
HOW TO: DOWNLOAD EMAIL IN OLD SERVER
Hey there! This KB will guide you to connect your outlook to ...
WHAT IS EAS (ACTIVESYNC) SERVICE?
EAS - Another Microsoft protocol that is the industry-standard
s...
ENABLING TWO FACTOR AUTHENTICATION (2FA) FOR SMARTERMAIL
Logging into webmail with 2FA enabled req...
For various reasons, users may want to forward incoming messages of
their account to another email a...
1. Login to your webmail interface as postmaster account that provided
by us using hostname assigned...
1. Login to your webmail interface as postmaster account that provided
by us using hostname assigned...
This article is the guide to clear and reset the DNS resolver cache
which stores the IP address atta...
Here is a pictorial step by step tutorial to create a VM.
Let's create a new VM. For now we are go...
Based on topology above there are 2 VM used. One is PALZ02NVGRE
another is PALZ03NVGRE
The Virtual...
Based on topology above there are 2 VM used. One is PALZ02NVGRE
another is PALZ03NVGRE
The Virtual...
Login into your Shinjiru Cloud Portal
Schedule a downtime and Shutdown the effected VM. Can remote ...
Now I'm experiencing shortage of disk space for VM Palz02NVGRE. We
want to increase space on this pa...
These settings apply for Single Virtual Network to Single VM.
If Multiple VM needs same services en...
SCENARIO AS BELOW
1: CONFIGURE SITE 2 SITE ON SHINJIRU CLOUD PORTAL
Open Virtual Network Dashboar...
I) CPANEL/WHM
There are a few ways to check your memory usage in WHM or cPanel
control panels. Yo...
THE MYSQL TRIGGER IS A DATABASE OBJECT THAT IS ASSOCIATED WITH A
TABLE. IT WILL BE ACTIVATED WHEN A ...
HOW TO CHANGE THE FTP PASSWORD?
* Log into CPANEL.
* Select _FTP ACCOUNTS_ under the _FILES_ se...
NOTES:
Changing root/administrator password WILL CAUSE YOUR VPS TO REBOOT OR
TO RESTART. Do allow ...
ATTENTION: SHARED HOSTING - EMAIL SIZE LIMIT
Below are the limits of the Shared Hosting mail size...
HERE IS THE OUTGOING MESSAGE LIMIT PER HOUR BASED ON
PACKAGES/SUBSCRIPTIONS. YOU MAY REFER BELOW DET...
INCOMING PORT ==> PORT 110
OUTGOING PORT ==> PORT 26
You can refer to
https://247livesuppor...
The limitation is 1GB.
If a database on your account has exceeded the database size
limitation (or...
Applicable only if you are assigned as Technical Contact for your
domain name.
1. Login to MYNIC SE...
1. Go to MYNIC SELFCARE SYSTEM (https://selfcare.ichoose.my/login).
2. Click on FORGOT PASSWORD lin...
1. Go to MYNIC SELFCARE SYSTEM (https://selfcare.ichoose.my/login).
2. Click on FORGOT USERNAME lin...
1. Login as Administrative Contact to MYNIC SELFCARE SYSTEM
(https://selfcare.ichoose.my/).
2. Sear...
1. Login into Smartermail account.
2. Click on CALENDAR icon
3. Click on NEW to create the appoi...
1. Login into Smartermail account.
2. Click on SETTINGS icon.
3. Click on AUTORESPONDER on the l...
Reference:
https://help.smartertools.com/smartermail/current/topics/user/settings/mysettings/account...
1. Login into Smartermail account with Primary Administrator login
2. Click on DOMAIN SETTINGS ico...
1. Login into Smartermail account.
2. Click on CONTACTS icon
2. At the CARD VIEW tab and Click o...
1. Login into Smartermail account with Primary Administrator login
2. Click on SETTINGS icon and c...
1. Login into Smartermail account as Primary Administrator.
2. Click on DOMAIN SETTINGS icon
3. ...
When configuring your server settings, you may be asked to enter a
specific port number for a partic...
For domains that are subscribed DNS MANAGEMENT (pointed to our
Nameserver), you are able to add, edi...
For domains that are subscribed DNS MANAGEMENT (pointed to our
Nameserver), you are able to add, edi...
Open this URL: https://cp.automanage.biz/ [https://cp.automanage.biz/]
in your browser and login wit...
NOTE: MAKE SURE YOU HAVE THE LATEST WINDOWS UPDATES FOR OFFICE
INSTALLED.
NOTE: MAKE SURE THAT THE...
For guide to troubleshoot issue with teams problem CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUPPO...
YOU CAN RELEASE AND TRAIN A SINGLE MESSAGE BY USING THE DROPDOWN TO
THE LEFT OF THE MESSAGE AND SELE...
WONDERING HOW TO REPORT NOT SPAM IN MAILSENTINEL?
At times Mailsentinel marks legit emails as Spam....
Team Workspace includes real-time AUDIO and VIDEO chat, inline GROUP
CHAT, DOCUMENT SHARING and an I...
THE FILE STORAGE FEATURE ALLOWS USERS TO STORE FILES ON THE
SMARTERMAIL SERVER. THESE FILES CAN BE M...
VIEW HEADER - ONLY DISPLAYS THE MESSAGE'S HEADER INFORMATION, WHICH
INCLUDES ITEMS SUCH AS THE MESSA...
DO THE FOLLOWING TO RECOVER FILES FROM A BACKUP:
* Log in to Cyber Protection console, select the ...
IF WE ARE LOOKING TO MIGRATE A WEBSITE OR A GROUP OF WEBSITES FROM ONE
VESTA SERVER TO ANOTHER, WE C...
Migrate your emails from any platform to latest Windows Plesk Hosting
(Smartermail) using SmarterMai...
IN ORDER TO BE ABLE TO MIGRATE THE EMAILS FROM GSUITE TO OFFICE365. WE
WILL NEED TO PROVIDE AN APP P...
For guide to perform migration from other email service to office 365
using IMAP CLICK HERE TO VIEW/...
OVERVIEW
There are a few different ways to preview your site before DNS
resolves it. Or after you ...
These settings apply for Single Virtual Network to Single VM.
If Multiple VM needs same services e...
WEB HOSTING MIGRATION GUIDE
Please follow this WEBHOSTING MIGRATION GUIDE
[https://247livesupport....
In order to whitelist or blacklist email address, domain name, and IP
Address on Office365 spam filt...
To create a Teams Meeting in Outlook kindly refer to this
article CLICK HERE TO VIEW/DOWNLOAD
[HTTPS...
For guide to manage app passwords for two-step verification CLICK HERE
TO VIEW/DOWNLOAD
[HTTPS://247...
For guide about Office 365 Deployment CLICK HERE TO VIEW/DOWNLOAD
For guide to Enable or Disable Authenticated Client SMTP Submission
(SMTP AUTH) in Exchange Online C...
To how to add a disclaimer or other email header or footer by follow
this guide CLICK HERE TO VIEW/D...
To how to record a meeting in teams by follow this guide CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIV...
To share folder outside from organization by follow this guide CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS://...
For issue User Outlook Always Prompt for Password by follow this guide
CLICK HERE TO VIEW/DOWNLOAD
[...
To create a team site in Sharepoint in Microsoft 365 or Sharepoint
Server 2019 by follow this guide ...
TO CREATE/ADD USERS IN OFFICE365 ADMIN PORTAL BY FOLLOW THIS
GUIDE CLICK HERE TO VIEW/DOWNLOAD
[HTTP...
In order to enable MFA for organization or individual user follow this
guide CLICK HERE TO VIEW/DOWN...
In order to transfer your Office365 Tenant to SHINJIRU. You are
required to authorize SHINJIRU to wo...
To open and close Outlook Data Files (.pst) can follow this guide
CLICK HERE TO VIEW/DOWNLOAD
[HTTPS...
To export .pst file in Outlook can follow this guide CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUP...
For guide to configure Microsoft OneDrive on Windows 10 CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVE...
For guide to recall or replace an email message that you sent CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS://2...
In order to reset Office365 user's/Email password from the admin
portal follow this guide Click Here...
To disable MFA for whole Tenant from Azure by follow this guide CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS:/...
To unblock users that been blocked due to spamming by follow this
guide CLICK HERE TO VIEW/DOWNLOAD
...
To setup archive and deletion policy for Office 365 can refer to this
guide CLICK HERE TO VIEW/DOWNL...
To install Microsoft Office Application from Office 365 Admin Centre
can refer to this guide CLICK H...
To set a forwarding for Office 365 can follow this guide CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIV...
To enable an archive mailbox user can follow this guide CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVE...
At times it is noticed that SSL is installed on a wordpress site but
on the web browser the green pa...
DO YOU WANT TO MOVE A WORDPRESS FILES FROM FOLDER TO ROOT FOLDER?
STEP 1. CREATE A COMPLETE BACKUP...
THE NODE.JS SELECTOR ALLOWS YOU TO EASILY SET UP NODE.JS APPLICATIONS
WITH THE CPANEL GRAPHICAL INTE...
ENABLING PYTHON IN CPANEL
You can now set up multiple application quickly from within cPanel.
Each ...
As a dynamic content management system, WordPress relies on a MySQL
database that stores your conten...
In a default WordPress installation, the only place the log out link
is displayed in is the WordPres...
Please take note that due to NGINX setup, the permalink settings that
can work is "PLAIN" or "CUSTOM...
PHP VERSION + NGINX
Please take note that whenever you change the Apache version to
support your we...
WordPress Toolkit is a single management interface that enables you to
easily install, configure, an...
WORDPRESS DEBUG
WordPress includes several settings that you can use to help debug the
main applica...
WHAT IS AN AFFILIATE LINK?
An affiliate link is a link from your website to a website that sells
a ...
While WordPress can be configured to display posts and pages with
SEO-friendly URLs, the platform's ...
CONTROL SEARCH ENGINES FROM CRAWLING YOUR WEBSITE.
In order for your website to be found by other ...
WHAT IS A CANONICAL TAG?
To put it simply a canonical tag is an HTML tag used to indicated to
searc...
Guide for MetaTrader automatically start (AutoStart) after a VPS
reboot
* LOGIN to your VPS using...
This guide will show how to create and run multiple MT instances,
refer below steps:
1. Take note ...
HOW TO DISCONNECT PROPERLY FROM YOUR FOREX VPS.
* DO NOT USE "SIGN OUT", THIS WILL TERMINATE ALL...
DOWNLOAD TUNNELBLICK
Setting up your macOS using TUNNELBLICK
Download TUNNELBLICK OpenVPN client ...
DOWNLOAD & INSTALL OPENVPN CONNECT
Open PLAY STORE and search for OPENVPN
Once installed, open it...
DOWNLOAD OPENVPN
Direct Download:
*
Windows 32-bit MSI installer
[https://swupdate.openvpn.org...
DOWNLOAD AND INSTALL OPENVPN CONNECT
Setting up your iOS device iPhone / iPad using OPENVPN CONNECT...
Adding NEGOTIATEDH2048_AES256 into Windows registry
By default WINDOWS 7 UP TO WINDOWS 11 propose o...
Adding NEGOTIATEDH2048_AES256 into Windows registry
By default WINDOWS 7 UP TO WINDOWS 11 propose o...
IKEv2 VPN available in IOS 9 and above.
SETTINGS > GENERAL > VPN & DEVICE MANAGEMENT
VPN & DEVIC...
INSTALL STRONGSWAN VPN CLIENT
* Download and install the StrongSwan VPN client
[https://play.goog...
Adding NEGOTIATEDH2048_AES256 into Windows registry
By default WINDOWS 7 UP TO WINDOWS 11 propose o...
ERROR 13801
One of the most common errors related to IKEv2 and certificates is
13801, IKE AUTHENTIC...
Guide for resetting VPN login password
Please be informed, this guide ONLY applicable for below pr...
IKEV2 is only available on MACOS 10.11 ("EL CAPITAN") AND ABOVE.
Earlier versions only support IKE...
Clients to create sub-contact under their main account:
* Add sub-account without any permission/acc...
Client can update all details in profile except below due to
verification & security purposes, which...
1. Login to your account.
2. Go to Billing >> My Invoices
3. Click Unpaid option at side banner to v...
1. At login page, click _FORGOT PASSWORD_ button.
2. Enter registered email address . Then, click _S...
Shinjiru is introducing a new Agents Program and we're inviting you to
switch over. This new Program...
As a precaution against fraud, Shinjiru may reject suspicious orders
to reduce the number of fraud. ...
Security Question can be used as an extra level of security when you
send us a request to retrieve y...
1. Client is required to provide existing password to reset new
password.
2. Client can click on Gen...
We accept a wide range of payment methods.
1. AUTOMATED BANK TRANSFER
MOLPay is our authorised pa...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and
log in your details.
* In th...
1. Go to Hello, Name! > Contacts > Choose Add New from the Contacts
menu.
2. Enter the contact det...
1. PLEASE KINDLY LOGIN TO YOUR SHINJIRU'S CLIENT BILLING ACCOUNT:
Local Customer - https://billing...
1) LOG IN TO YOUR SHINJIRU CLIENT AREA
[HTTPS://BILLING.SHINJIRU.COM.MY/CLIENTAREA.PHP] (HTTPS://BIL...
This option is to enable Two-factor Authentication.
Registered mobile number must be valid so that ...
List of emails sent from Billing System to client, including below:
* Invoices
* Payment reminders /...
Some client may deposit money in advance, which can be applied to
unpaid invoices.
1. Add Fund opti...
We accept various payment methods with anonymous identity.
1. BITCOINS
We accept bitcoins via dir...
For Manual payment, you need to send us your payment details.
1. Your account will not be activate...
Auto-renew option on your domain name does not indicate that your
domain will be automatically renew...
Due to security purpose, client is not allowed to change registered
email address from client portal...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and
log in your details.
* You c...
For this issue, the registered owner is required to email us at
payment@shinjiru.com.my (local custo...
* Go here [https://billing.shinjiru.com.my/index.php?rp=/login] and
log in your details.
* In th...
Now let's learn how to setup domain redirects.
1. Login to cPanel
2. Click the "Redirects" icon....
MYSQL
MySQL is often use to manage the database.
Database is a collection of data than can be ad...
INTRODUCTION TO CPANEL
cPanel is a powerful and intuitive web interface that enables you to
provide...
There might be couple things which can cause your website exceed your
monthly bandwidth.
1. You ma...
In order to create a Addon domain in cPanel please follow these easy
steps:
1. Log in to cPanel ht...
HOW TO REPAIR DATABASE TABLES
Before we start a repair of a database table, we want to first check
...
For security purposes, we recommend that you to disable directory
browsing on your website so no one...
HOW TO UPDATE YOUR CPANEL CONTACT INFORMATION OR RECEIVE A
NOTIFICATION ON REACHING QUOTA LIMIT?
If...
1. Login to your cPanel Hosting Account. You can get the Control Panel
URL, Username and Password in...
There are a few different methods that can be used to review your
bandwidth usage from within your c...
If your website is using long URL like
EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into...
MANAGING DATABASES
CREATING A DATABASE
To create a MySQL database, follow these steps:
* In ...
HOW TO CREATE A BACKUP OF YOUR WEBSITE USING SOFTACULOUS
1. First, log in to your cPanel control pa...
BACKUP LIMIT IN SOFTACULOUS AUTO INSTALLER (LINUX SHARED HOSTING)
Maximum backups allowed per user...
This knowledgebase will guide you on how to set Two Factor
Authentication onto your cPanel hosting.
...
Follow the below steps :-
STEP 1: LOGIN TO ROUNDCUBE WEBMAIL CLIENT.
STEP 2: CLICK THE SETTINGS ...
HOW TO: CHANGE THE PRIMARY LANGUAGE IN CPANEL
SCREENSHOT REFERENCE 1:
SCREENSHOT REFERENCE 2:
...
HOW TO: UPLOAD A FILE USING FILE MANAGER (CPANEL)
You can upload your files directly through cPane...
All cPanel hosting plan now enabled with free Auto SSL.
WHAT IS AUTOSSL? FREE SSL.
AutoSSL is act...
IN ORDER TO CHANGE PHP VERSION IN CPANEL PLEASE DO THE FOLLOWING:
==================SELECT PHP VER...
THE LITESPEED CACHE CAN BE CLEARED BY DELETING THE CACHE FILES STORED
IN YOUR ACCOUNT. TO CLEAR THE ...
CPanel webmail can be accessed by these links:
* http://yourdomain.com/webmail
* https://hostn...
EMAIL FORWARDING REDIRECTS INCOMING MESSAGES FROM ONE EMAIL ADDRESS TO
A DIFFERENT EMAIL ADDRESS. IN...
ZONE EDITOR IN CPANEL
The _Zone Editor_ feature allows you to create, edit, and delete
Domain Name...
One of the most common tasks in a spam prevention program is
whitelisting and blacklisting email add...
In order to create email in cPanel please do the following:
1. Log in to CPANEL using https://yourd...
By default, cPanel automatically creates autodiscovery and
autoconfiguration DNS records for your do...
The guide refer to change PHP settings for following limit :-
max_execution_time
max_input_time
m...
HOW TO: CREATE CUSTOM ERROR PAGES IN CPANEL
SCREENSHOT REFERENCE 1:
SCREENSHOT REFERENCE 2:
SC...
TO EDIT .HTACCESS FILE VIA THE CPANEL FILEMANAGER FOLLOW THE BELOW
STEPS –
1. Log into your cPanel ...
HOW TO: SETUP THE LITESPEED WEB CACHE MANAGER IN CPANEL
This article describes how to use the LiteS...
DISK USAGE
This interface displays the following disk space usage summaries:
*
Files that your...
CREATING FTP ACCOUNT
* Login to cPanel.
* Click the FTP ACCOUNTS button in the _Files_ section....
UPLOADING A FILE:
* Connect to your server using FileZilla
[https://247livesupport.biz/ticket/in...
FileZilla is one of the most commonly used FTP clients thanks to its
rich-featured and user-friendly...
THE "ADDON DOMAINS," "ALIASES," AND "SUBDOMAINS" INTERFACES WERE
DEPRECATED IN CPANEL VERSION 100 AN...
HOW TO: SET A DEFAULT EMAIL ADDRESS FOR UNROUTED EMAILS IN CPANEL
1) Login into cPanel
2) Search...
ENABLE THE SPAM PROTECTION IN CPANEL
1) Login cPanel
2) Search and click "Spam Filters"
3) Tic...
HOW TO PASSWORD PROTECT DIRECTORIES IN CPANEL
1. Login to cPanel account > Go to Files Section > Cl...
SOFTACULOUS
In cPanel, there's a feature called Softaculous.
You can install software such as W...
HOW TO USE GIT VERSION CONTROL IN CPANEL TO INSTALL AND UPDATE A SITE
Git is a distributed version ...
JETBACKUP5 IS UPGRADED VERSION OF JETBACKUP4. JETBACKUP IS A VERY
SIMPLE AND STRAIGHTFORWARD SOLUTIO...
SHARED HOSTING/WORDPRESS HOSTING : HOW TO USE WORDPRESS TOOLKIT
WordPress Toolkit is a feature-rich...
SECURE SOCKETS LAYER (SSL)
SSL stands for Secure Sockets Layer, a security protocol that creates
a...
RESET PASSWORD FROM CPANEL
* Log into CPANEL.
* Click "PASSWORD & SECURITY" in the _Preferences...
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL?
* Log in to cPanel and click on Email Accounts.
* ...
NOTE: THIS OPTION IS NOT AVAILABLE FOR CERTAIN COUNTRY CODE-TOP-LEVEL
DOMAINS (CCTLD), INCLUDING MYN...
HOW TO CHECK EMAIL DISK USAGE PER USER
1. Login to your Dynamail interface as a user
2. Click the...
While live chat is a great resource, it's only available to coworkers
and others who share your same...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD
NAMESERVER:
If you are VPS or Ded...
HOW TO ADD CALENDAR INTO OUTLOOK
1. THIS IS THE EXAMPLE CALENDAR THAT WE WILL ADD TO OUTLOOK
2. ...
Site Seals are highly identifiable visual indicators that come with
SSL Certificates to advertise th...
A Certification Authority (or Certification Authority) is a trusted
agency that is authorized to iss...
Starting from 1st September 2020, several popular web browsers, led by
Apple's Safari will stop trus...
MALDET (LINUX MALWARE DETECT):-
Maldet is a malware detector which is mainly used in Linux based
se...
You need to generate a new CSR with the new contact details and apply
for a reissue of the certifica...
Sometimes, a certificate authority (CA) provides certificate in an
unsupported format. Therefore, on...
Copy and paste the following command into SSH.
1. Installing imagemagick:
yum -y install ImageMagi...
Client can enable/disable SMS notifications and set preference for
this option:
* Invoice First Over...
IN ORDER TO SETUP OR ADD DOMAIN TO OFFICE365 FOLLOW THIS GUIDE CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS://...
To change the port that REMOTE DESKTOP listens on, follow the below
steps -
These are the steps th...
HOW TO MANAGE PLUGINS IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and...
To add contacts from the Global Address List easily in Microsoft
Outlook, please do as following:
...
To synchronize the Global Address List (GAL) into Microsoft Outlook
1. Login to your webmail
2. Go...
Google Analytics is a system created by Google that can track traffic
and metrics on your website. B...
It's very easy to rename a table in phpMyAdmin. To do so, simply
follow these steps:
*
Log in t...
If you want to use WordPress on a new domain all you need to do is
change the SITEURL and HOME optio...
CAPTCHA is an effective tool that you can use to prevent your contact
forms from being used by autom...
WordPress is equipped with a powerful WYSIWYG (WHAT YOU SEE IS WHAT
YOU GET) post and page editor th...
Your website title is the name of your website and in most themes is
displayed at the top of every p...
STEP 1: BACKING UP THE DATABASES
Before you attempt to repair any database, you should back it up
f...
The most common reasons for a hacked (defaced) website include:
- OUTDATED WEB APPLICATION. Every ...
TO FIND WHICH MAILS ARE STUCK IN MAIL QUEUE AND WHY?
If emails are getting delayed, its better to ...
By default SSH comes configured in a way that disables root user
logins. This is done as a security ...
Many articles in this knowledge base advise editing configuration
files. We usually recommend using ...
THESE INSTRUCTIONS ARE INTENDED SPECIFICALLY FOR REMOVING A USER ON
CENTOS 7.
STEP 1: DELETE THE U...
USE THESE COMMANDS TO SECURELY _DOWNLOAD FROM_ A SERVER
STANDARD SSH PORT:
rsync -avHe ssh _user_...
If Microsoft Outlook or similar without Exchange Server is used, data
(Personal Folders) stored in P...
The Redundant Array of Inexpensive Disks or RAID, is a robust method
of storing data efficiently. It...
Your server is only as secure as your weakest password. As a rule of
thumb, the more lengthy and com...
RESOURCE USAGE -> YOUR SITE HAS BEEN LIMITED WITHIN THE PAST 24 HOURS
It is normal for any site wit...
HOW TO CREATE A CATCHALL EMAIL ACCOUNT IN PLESK
This demo assumes you've already logged in to Plesk...
HOW TO SETUP SCHEDULED TASKS IN PLESK
This demo assumes you've already logged in to Plesk.
Now let...
HOW TO IMPORT EMAILS AND CONTACTS FROM ANOTHER EMAIL SERVICE IN
SMARTERMAIL
This tutorial assumes ...
If the SmarterMail installation is moved to another server or upgraded
to a different version or pro...
HOW TO CREATE TASKS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
Sm...
HOW TO SUSPEND WEBSITES IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's l...
HOW TO FIND AND INSTALL APPLICATIONS IN PLESK
This demo assumes you've already logged in to Plesk....
HOW TO ADD A DOMAIN FORWARDER IN PLESK
This demo assumes you've already logged in to Plesk.
Now l...
HOW TO CHANGE YOUR PLESK PASSWORD
This demo assumes you've already logged in to Plesk.
Now let's ...
HOW TO MANAGE DNS ZONES IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's l...
HOW TO SETUP WEB USERS IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's le...
HOW TO CREATE AND MANAGE USER ACCOUNTS IN PLESK
This demo assumes you've already logged in to Ples...
HOW TO EDIT YOUR CONTACT INFORMATION IN PLESK
This demo assumes you've already logged in to Plesk....
HOW TO LIMIT THE NUMBER OF OUTGOING MESSAGES IN PLESK
This demo assumes you've already logged in t...
Applicable for Virtual Private Server (VPS) and Dedicated Server (DS).
Shared Hosting (SH) is NOT AL...
1. Login into cPanel account.
2. Click on JETBACKUP 5 under FILES section.
3. Click on DNS ZONES...
HOW DO I RESTART MY DEDICATED SERVER THRU MY PLESK CONTOL PANEL?
> If while troubleshooting an issu...
If you have a website installed for the primary domain of your hosting
account, by default your webs...
With video chat, you can have real-time audio and/or video chat with
up to 9 participants at the sam...
On a Linux server, if you are in need of changing the permissions of a
bulk amount of files or direc...
HOW DO I CONNECT TO MY LINUX SERVER VIA SSH?
DO NOTE: For our servers, we uses custom SSH port (YO...
TWEAK MYSQL USING MYSQLTUNER
MySQLTuner is used to analyze the MySQL configuration and we can tweak...
CHECKING IF AN IP IS BLOCKED IN IPTABLES
Check if IP is blocked:
> iptables -L -n --line | grep [...
BEFORE CANCELING YOUR SERVICE, WE URGE YOU TO CHAT WITH OUR TEAM ON
SKYPE @ SHINJIRU121 TO GET YOUR ...
One way to optimize WordPress is to install W3 Total Cache
[http://wordpress.org/extend/plugins/w3-t...
SUMMARY
WordPress is one of the most versatile applications around. However,
due to 3rd party scrip...
It is highly recommended that you make a backup of your database
before continuing.
ACCESS PHPMY...
WHAT IS CLOUD LINUX?
CloudLinux is the first commercial Operating system that meets the
specific c...
CREATING A DATABASE
To create a database, follow these steps:
1. Log in to Plesk.
2. In the lef...
HOW TO SETUP CAPTOR™ TECHNOLOGY
1. Login to your Dynamail as postmaster (or any other account that ...
Are your email messages going to the spam/junk folder of gmail,
hotmail or yahoo? The answer here is...
HOW TO ENABLE APACHE MOD_REWRITE
The Apache web server is a very popular web server among various L...
HOW TO RESET EMAIL PASSWORD IN PLESK?
The following steps will allow you to reset email account's ...
HOW TO CONFIGURE EMAIL IN GMAIL?
Please follow the instructions in the screen shots.
1. Login to...
HOW TO RECOMPILE APACHE/PHP.
Below are the steps to recompile apache/php in your cpanel server. Use...
In order to create a domain in WHM please do the following:
1. Login to the WHM.
2. Click ACCOUN...
OVERVIEW
With the release of the March 2018 Security bulletin, there was a fix
that addressed a Cr...
Here we provide sample of most popular iptables configuration.
We will block all connections excep...
HOW TO CHANGE SSH PORT.
Open the file _/etc/ssh/sshd_config_ with your favourite text editor.
For e...
Please take note that Malaysia and in some countries, or better said
some ISPs are now blocking SMTP...
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