Knowledgebase
(29)WHM
(63)cPanel
(36)Plesk
(34)CentOS Linux Server
(5)Windows Server
(8)Cloud
(18)Billing
(3)MS Exchange
(3)Forex
(21)VPS (Virtual Private Server)
(193)MANUALS / GUIDES
(26)Applications
(43)CMS (Content Management System )
(106)Control Panel
(33)Database
(59)Dedicated Servers
(34)Domain Name
(20)Domain Name Server (DNS)
(6)Downloads / Tools
(6)Email Blasting (International)
(138)Email Hosting
(4)FAQ for ex-SmarterTeam customers
(3)Google Apps
(5)Network
(5)Reseller Tips
(2)FAQ for IPxCess
(172)Security
(120)Shared Hosting
(21)SSL
(2)Video Guide
(2)VPN (Virtual Private Network)
(9)Webserver
(18)Business Email Hosting (Dynamail)
(17)Wordpress Web Hosting
(5)Linux Web Hosting (cPanel)
Windows Web Hosting (Plesk)
Strongbolt Email Hosting
Website Builder Hosting
(1)Migrations
(27)Microsoft 365/O365
1. Domain transfer can take up to 8 days to complete. The exact
timeframe depends on the domain's TLD and the time required for your
current registrar to complete the transfer process.
2. Domain Transfer will NOT affect your website, email, and any
serv...
Migrate your emails to Dynamail from any platform using SmarterMail
Migration Tools over IMAP. Using IMAP you will be able to migrate all
emails in your Inbox and Sent Items.
Recommendation:
1. Better to perform the migration after change the MX and D...
Hey there! If you're looking to set your desktop mail client software
as your default email shop, you've come to the right place!!
Emails can be configured on various email clients such as Outlook,
Outlook Express, Thunderbird etc.
The mail clients li...
This guide line will guide you through how to test/view your website
before migrating without the need of DNS pointing of your domain.
Using free only tools https://hosts.cx/ [https://hosts.cx/] .This
online tool is designed towards web developers and adm...
SSH Port for Dedicated Server: 55000
SSH Port for VPS Server: 44200
You might need to find your website's IP address to point your domain
name to it, or to use it to upload your website through File Transfer
Protocol (FTP).
HOW TO FIND MY ACCOUNT'S IP ADDRESS IN CPANEL
To find your account's IP address using cPanel, pl...
CONTACT MANAGER : MANAGE SERVER NOTIFICATIONS OR ERROR MESSAGES
As WHM is an easy to use application to help assist with managing your
server. It can also send you alerts based on certain actions performed
(or triggers). There are a various ways that ...
In order to send and receive email using Apple Mail, you need to setup
your account as described below -
ADD A NEW ACCOUNT
1.Choose PREFERENCES, from the MAIL menu.
2. Select PREFERENCES.
3. Click on the ACCOUNTS tab.
4. On the Accounts window, cl...
#1: LS : WHAT’S IN THIS DIRECTORY?
The command LS stands for LIST DIRECTORY CONTENTS. And, cleverly, it
will do just that: list a directory's contents! Using it with -F will
give a list of the directories contents, and denote items that are
other direct...
Alternative access to KVM VPS is via VNC CONSOLE, other than primary
access via RDP or SSH client. VNC CONSOLE can be accessed via billing
client area.
From your main Billing Portal, click on SERVICES tab and select MY
SERVICES
Scroll down of the page...
There may be a time your VPS unreacheable, probably datacenter having
network problem or probably your server's networking failed to start
or ip address clashed.
In-case of your VPS unreacheable, hence accessing via SSH nor via
control panel (WHM, Plesk...
Some client may deposit money in advance, which can be applied to
unpaid invoices.
1. Add Fund option allows client to set amount to topup and select
payment method.
2. Billing system will issue invoice for client to make payment.
CPHULK is a service that provides protection for your server against
brute force attacks. A BRUTE FORCE attack is a hacking method that
uses an automated system to guess the password to your web server or
services.
When cPHulk blocks an IP address or ac...
Dear Customers,
We would like to make another announcement about the new ticketing
system which we have implemented 2 weeks ago as we received quite a
number of question from our customers on the availability of old
tickets as well as the ticketing syst...
Auto-renew option on your domain name does not indicate that your
domain will be automatically renewed once it expires.
The option is to allow invoice to be automatically generated and send
to client prior to domain's expiry date.
If this auto-renew opti...
Based on topology above there are 2 VM used. One is PALZ02NVGRE
another is PALZ03NVGRE
The Virtual Network used is MY VIRTUAL ROUTER NETWORK.
There are 4 Main Steps to get 2 VM or more to RDC in a topology above
* Settings for Palz02NVGRE VM
* S...
These settings apply for Single Virtual Network to Single VM.
If Multiple VM needs same services enabled to the internet use the RDC
example in tutorial "Azure RDC, 1 network or more" for guideline.
Where the source port needs to change but destination p...
Based on topology above there are 2 VM used. One is PALZ02NVGRE
another is PALZ03NVGRE
The Virtual Network used is MY VIRTUAL ROUTER NETWORK.
This topology also allows inter VM communication between VMs attached
to the same virtual network.
Creating...
Here is a pictorial step by step tutorial to create a VM.
Let's create a new VM. For now we are going to create a VM with
windows 2012. It is the same process for other VM OS as well.
Login your Username and Password provided by Shinjiru at
https://cl...
Now I'm experiencing shortage of disk space for VM Palz02NVGRE. We
want to increase space on this particular VM.
_Note:_
_No need to add extra 1TB and all it will be wastage of allocated
resources._
_This can result to not able to create new VMs or ot...
These settings apply for Single Virtual Network to Single VM.
If Multiple VM needs same services enabled to the internet use the RDC
example in tutorial "Azure RDC, 1 network or more" for guideline.
Where the source port needs to change but destination ...
SCENARIO AS BELOW
1: CONFIGURE SITE 2 SITE ON SHINJIRU CLOUD PORTAL
Open Virtual Network Dashboard on Shinjiru Cloud Portal.
Go to SITE-TO-SITE VPN.
Click CREATE VPN.
Define VPN name
Input the ON premise IP Address.
Add PreShared Key. Use Harder ...
Login into your Shinjiru Cloud Portal
Schedule a downtime and Shutdown the effected VM. Can remote in the VM
and shutdown or shutdown from the portal itself. I'm going to shutdown
from the portal itself. Click on SHUTDOWN
Click on YES to confirm shutdo...
ATTENTION: All server and hosting owners.
Dear customers,
It has come to our attention that some email users are facing bounce
back emails due to poor MTA IP reputation.
This happens because particular hosting IPs are being blacklisted by
anti-spam or...
CANCEL MY SERVICE
Are you unhappy with your current service? Facing issues that are not
tackled up to par? We urge you to chat with our Customer Care
department who will review your case and make things right.
* If you are a COM (INT) Client, please...
IN ORDER TO CHANGE YOUR DOMAIN MX RECORD TO G SUITE PLEASE FOLLOW THE
STEPS.
* Make sure you have verified your domain on your G Suite account.
* Sign in to your domain's account at your domain host. In order to
manage the DNS for your domain.
* G...
1. Client is required to provide existing password to reset new
password.
2. Client can click on Generate Password button to auto-generate new
password.
PASSWORD STRATEGIES
1. Some common methods used to create passwords are easy to guess by
attackers. ...
On a Linux server, if you are in need of changing the permissions of a
bulk amount of files or directories recursively, we can use 'find'
command to do it. The steps are explained below:
* Change to the directory in which you need to change the
permiss...
Due to security purpose, client is not allowed to change registered
email address from client portal.
Client must contact Billing Team or Customer Care Team to perform
verification process.
This will probably help you to find out the IP which tried the
malpractices in a server to get compromised.
First, we can try to find the IP which I need to monitor
1. This netstat script will list out the number of connections made by
an IP
> NETST...
CHECKING YOUR SERVER STATUS AND INFORMATION IN WHM
This demo assumes you've already logged in to WebHost Manager (WHM).
Let's take a look at the server status section of WHM and the two
options: server information and service status.
Click the service...
Common Name Mismatch occurs when the common name or SAN listed on an
SSL certificate doesn't exactly match the name displayed in the URL
bar. Any difference will cause the web browser to halt and display a
name mismatch error. In order for an encrypted co...
How do I configure initial WHM settings?
Before you can use cPanel, you will need to set up WHM. This is where
you will do some basic setup for the web server. The WHM Initial Setup
is done using the Initial Setup wizard.
The WHM Initial Setup wizard i...
CONNECTION STRING WITH STANDARD SECURITY:
Data Source=SQL_SERVER_IP,MSSQL_PORT;Initial
Catalog=DATABASE_NAME;User
Id=DATABASE_USER;Password=DATABASE_USER_PASSWORD;
ALTERNATIVE SYNTAX 1:
Server=SQL_SERVER_IP,MSSQL_PORT;Database=DATABASE_NAME;User
ID=DA...
Sometimes, a certificate authority (CA) provides certificate in an
unsupported format. Therefore, one needs to convert it into supported
format. With the help of OpenSSL commands, you can easily do that.
The following series of OpenSSL commands allows yo...
CPANEL SCRIPT TO ADD SPF AND DKIM
There is a script available on every cPanel servers by default to
enable the SPF and DKIM records via command line. This will surely
help when there is a need of adding the records for many accounts at
the same time.
I...
Signing up to CLOUDFLARE is simple. we will describe how you can make
an account and add a website.
1) Go to Visit https://dash.cloudflare.com/sign-up
[http://247livesupport.biz/%20https://dash.cloudflare.com/sign-up] .
2) CREATE a CLOUDFLARE account ...
A web robot's primary job is to scan websites and pages for
information; they work tirelessly to collect data on behalf of search
engines and other applications. For some, there is good reason to keep
pages away from search engines. Whether you want to fi...
TO CREATE/ADD USERS IN OFFICE365 ADMIN PORTAL BY FOLLOW THIS
GUIDE CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/CREATE-ADD-USER-AND-ASSIGN-LICENSE365.PDF]
OR FOR VIDEO GUIDE CLICK HERE
[HTTPS://WWW.MICROSOFT.COM/EN-US/V...
The first-level set of domain names are the top-level domains (TLDs),
including the generic top-level domains (gTLDs), such as the prominent
domains com, net, biz, info, org and edu, and the country code
top-level domains (ccTLDs).
GENERIC TOP-LEVEL DOMA...
IN ORDER TO SETUP OR ADD DOMAIN TO OFFICE365 FOLLOW THIS GUIDE CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/DOMAIN-SETUP-IN-OFFICE365.PDF]
CardDAV and CalDAV are extensions of the WebDAV protocol and can be
used to sync your Dynamail contacts and calendar with eM Client.
Follow these steps to configure CardDAV and CalDAV in eM Client:
* Within eM Client go to the Tools menu and click AC...
**BUILD 16.X HAS DIFFERENT STEPS COMPARE TO OLDER VERSIONS TO SETUP
THE DKIM RECORD.**
(1) LOGIN to the Dynamail using as administrator.
(2) Click on the DOMAIN SETTINGS icon
(3) Click on GENERAL of the left hand side. You will see “EMAIL
SIGNING” ...
ENABLE SMTP AUTHENTICATION FOR EMAIL CLIENT
When setting up email address AUTOMATICALLY, this doesn't go through
the steps like authenticating your email address when sending out.
This is NOT WRONG however, there could be ISSUES that you may
encounter...
HOW TO ADD AN IMAGE TO YOUR SIGNATURE IN DYNAMAIL
1. Login to your DYNAMAIL interface as a use
2. Click the "SETTINGS" link on the left-hand side navigation menu (it
is an icon that looks like gears).
3. Click on "SIGNATURES".
4. Click the "NEW SI...
**The total disk space quota are based on the Subscription plan that
have been purchased**
1. Log in to SmarterMail Using ADMINISTRATOR Login
*
2. Click on DOMAIN SETTINGS Icon:
3. Click on ACCOUNTS:
4. Click on the ACCOUNT name to change DISK...
HOW TO CHECK EMAIL DISK USAGE PER USER
1. Login to your Dynamail interface as a user
2. Click the "Settings" link on the left-hand side navigation menu (it
is an icon that looks like gears).
3. Click on "Signatures".
4. Click the "New Signatures" t...
HOW TO CREATE TEAM WORKSPACES IN DYNAMAIL
Team Workspace includes real-time AUDIO and VIDEO chat, inline GROUP
CHAT, DOCUMENT SHARING and an INTERACTIVE WHITEBOARD
1. Login to your Dynamail account and click on the Team Workspaces
icon
2. Click the ...
HOW TO CREATE THE USER ALIAS IN DYNAMAIL?
Follow the below mentioned steps in order to create the user alias:
* Login to the SmarterMail web interface as domain administrator.
* Click on DOMAIN SETTINGS.
* Click on EMAIL ALIASES.
* Click on ADD ...
HOW TO SETUP CAPTOR™ TECHNOLOGY
1. Login to your Dynamail as postmaster (or any other account that is
set as Primary Admin)
2. Choose 'Domain Settings' and the Click on 'Events
3. To set up Captor for incoming emails. Click on 'Save' afterwards
4. ...
HOW TO VIEW FULL EMAIL HEADER IN DYNAMAIL
VIEW HEADER - Only displays the message's header information, which
includes items such as the message ID, the message's content type,
etc.
1.Log into DYNAMAIL as a user.
2.Open any email and click on Action...
HOW TO WHILTELIST DOMAIN IN DYNAMAIL
1) Login as admin user (Postmaster) in Dynamail.
2) Go to DOMAIN SETTINGS from menu.
3) Click on SPAM FILTERING.
4) Click on TRUSTED DOMAINS and add domains under "TRUSTED DOMAINS" to
whitelist the domains.
*N...
Dynamail has a feature called "Folder Auto-Clean", which allows you to
automatically delete messages in the 'Deleted Items,' 'Junk E-mail' or
'Sent Items' folders. Auto-cleaning folders will help prevent your
email quota from being used up by spam or dele...
Business Class Email (Dynamail) account can be configured as per the
guide below but please be sure to use the following server details.
GUIDE HERE.
[HTTPS://247LIVESUPPORT.BIZ/TICKET/INDEX.PHP?/KNOWLEDGEBASE/ARTICLE/VIEW/435/7/CONFIGURE-YOUR-DESKTOP-EM...
UPLOADING AND SHARING A FILE THROUGH FILE STORAGE FEATURE ON A
SMARTERMAIL
The file storage feature allows users to store files on the
SmarterMail server. These files can be made public or password
protected so other users (even non-SmarterMail users) ca...
IN ORDER TO SEND AND RECEIVE EMAIL USING ANDROID PHONE, YOU NEED TO
SETUP YOUR ACCOUNT AS DESCRIBED BELOW:
1. Tap "SETTINGS" App.
2. Tap "CLOUD AND ACCOUNTS" as per FIGURE 2.1:
FIGURE 2.1
3. Tap "ACCOUNTS" as shown in FIGURE 3.1:
FIGURE 3.1
4....
In order to send and receive email using Apple Iphone, you need to
setup your account as described below -
1. Tap "SETTINGS" app
2. Tap "MAIL"
3. Tap "ACCOUNTS"
4. Tap "ADD ACCOUNT..."
5. Tap "OTHER" (bottom option)
6. Tap "ADD MAIL ACCOUNT"
...
1. Go START > CONTROL PANEL > MAIL, As shown in FIGURE 1.1:
FIGURE 1.1
2. EMAIL ACCOUNTS, As shown in FIGURE 2.1:
FIGURE 2.1
3. Add new account CLICK ON NEW. As shown in FIGURE 3.1:
FIGURE 3.1
4. Choose MANUAL SETUP. FIGURE 4.1:
F...
In order to send and receive email using Microsoft Outlook 2007, you
need to setup your account as described below -
1. Start Microsoft Outlook 2007. Click the _Tools_ menu and select
_Account Settings…_
2. On the E-mail tab, click NEW…
3. Fill in a...
In order to send and receive email using Microsoft Outlook 2010, you
need to setup your account as described below -
1. Click on the FILE tab, select INFO, and then click on the ACCOUNT
SETTINGS button and select ADD ACCOUNT.
2. Click on NEW to add yo...
In order to send and receive email using Microsoft Outlook 2013, you
need to setup your account as described below -
1. Click on the FILE tab then click on the ADD ACCOUNT.
2. On the _Auto Account Setup_ menu, select the option for MANUAL
SETUP OR ADD...
In order to send and receive email using Microsoft Outlook Express,
you need to setup your account as described below -
Follow the steps detailed below to use Microsoft Outlook Express 6.0
to send/receive emails from your Email account.
* Start Outl...
In order to send and receive email using Mozilla Thunderbird, you need
to setup your account as described below -
1. Open up your Thunderbird email client onto your desktop
2. In the left hand sidebar you will see a LOCAL FOLDERS. Click on the
selecti...
Upon subscribing our Strongbolt Email Hosting, you will receive an
activation email with your login details and DNS information.
You may log in to Webmail using this URL >>
https://webmail.strongmailvault.ga/
[https://webmail.strongmailvault.com/]
The...
SpamAssassin is a free program that comes with all cPanel and WHM
installations. It's used to filter out incoming email on a server side
basis. Meaning it's sorted through as it comes into the server. If
this is available to a user, they are able to activ...
HOW TO VIEW EMAIL REPORTS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
Click the down arrow button to scroll down in the left navigation
toolbar if the Report icon is not visible
Select the Reports to...
For guide to Enable or Disable Authenticated Client SMTP Submission
(SMTP AUTH) in Exchange Online CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/ENABLE-OR-DISABLE-AUTHENTICATED-CLIENT-SMTP-SUBMISSION-(SMTP-AUTH)-IN-EXCHANG...
By default SSH comes configured in a way that disables root user
logins. This is done as a security precaution and means that you
cannot directly login as the root user over SSH. However you can
usually get around the need for root ssh login by using the ...
Outlook was displaying a reported error that it "Cannot connect to the
server. If you continue to receive this message, contact your server
administrator or Internet service provider (ISP)" and cannot
synchronize subscribed folders.
HOW TO FIX:
1) Nav...
1. Login to your cPanel Hosting Account. You can get the Control Panel
URL, Username and Password in your Hosting Activation Email.
2. After login, look for "Shared IP Address" / "Dedicated IP Address"
on the right panel:
1. At login page, click _FORGOT PASSWORD_ button.
2. Enter registered email address . Then, click _SUBMIT _button.
3. Password reset request link will be sent to the registered email
address.
4. Check email account and click _RESET YOUR PASSWORD_ link.
5....
As a precaution against fraud, Shinjiru may reject suspicious orders
to reduce the number of fraud. If the transaction is valid, kindly
submit ticket to contact our Billing Team and they may issue new
invoice for you to make payment via other payment meth...
NOTE: MAKE SURE THAT YOUR DOMAIN NAME DNS IS POINTED TO WORDPRESS
SERVER AS PROVIDED IN THE ACTIVATION FORM BEFORE STARTING INSTALLING
THE FREE SSL. YOU CAN CHECK THE DNS FOR YOUR DOMAIN USING THE ONLINE
TOOLS SUCH AS https://www.whatsmydns.net [https://w...
[ LAST UPDATED ON - 26 AUGUST 2021 ]
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN
To install Let's Encrypt SSL certificate on your domain, follow these
steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Cl...
Guide for MetaTrader automatically start (AutoStart) after a VPS
reboot
* LOGIN to your VPS using the credential provided
* COMPUTER: VPS IP:43200 (Eg: 192.168.1.2:43200)
* USERNAME: Administrator
* PASSWORD: (refer your Activation form)
* Cl...
Managing your Automated VPS within the Billing Portal is simple and
EASY!
From your main Billing Portal, click on your PRODUCTS/SERVICE
subscription.
Alternatively, you may also either click on +VIEW ALL button or from
the main menu SERVICES > MY SERV...
The most common reasons for a hacked (defaced) website include:
- OUTDATED WEB APPLICATION. Every popular web application (Joomla,
WordPress, PhpBB...) has had security problems and that's why you have
to use always the latest version.
- OUTDATED WEB AP...
HOW TO BLOCK BOTS USING ROBOTS.TXT FILE?
The robots.txt file is a simple text file placed on your web server
which tells web crawlers that if they should access a file or not. The
robots.txt file controls how search engine spiders see and interact
with y...
[ LAST UPDATED ON - 24 SEPTEMBER 2021 ]
Here is the outgoing message limit per hour based on
packages/subscriptions. You may refer below details:
============================================
Windows Shared Hosting: 200 EMAILS PER DOMAIN/HOUR
=========...
If Microsoft Outlook or similar without Exchange Server is used, data
(Personal Folders) stored in PST files. These files contain all email,
contacts, calendar, tasks, notes, etc.And, Are you getting some sort
of error while running Microsoft Outlook or s...
EMAIL ACCOUNT ON CPANEL
* By default, you have no email account set up.
* The main username may look like it is set up as an email, but you
will need to add it as an email account if you wish to use it.
HOW TO ADD A NEW MAILBOX?
* You may refer...
SECURE SOCKETS LAYER (SSL)
SSL stands for Secure Sockets Layer, a security protocol that creates
an encrypted link between a web server and a web browser.
HOW TO ADD SSL CERTIFICATE TO A DOMAIN?
STEP 1 : GENERATE A CSR REQUEST
Scroll down to the _...
ZONE EDITOR IN CPANEL
The _Zone Editor_ feature allows you to create, edit, and delete
Domain Name System (DNS) zone records.
DNS relies on zone records that exist on your server to map domain
names to IP addresses.
HOW TO ADD A DNS RECORD?
STEP 1...
DISK USAGE
This interface displays the following disk space usage summaries:
*
Files that your home directory contains.
*
Files that exist in hidden subdirectories.
*
Mailing lists that Mailman manages.
*
Files that your home directory d...
To create a team site in Sharepoint in Microsoft 365 or Sharepoint
Server 2019 by follow this guide CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/CREATE-A-TEAM-SITE-IN-SHAREPOINT-IN-MICROSOFT365-OR-SHAREPOINT-SERVER-2019.P...
To disable MFA for whole Tenant from Azure by follow this guide CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/DISABLE-MFA-FOR-WHOLE-TENANT-FROM-AZURE.PDF]
SOFTACULOUS
In cPanel, there's a feature called Softaculous.
You can install software such as WordPress on cPanel as long as your
WHM administrator has enabled it for you.
HOW TO USE SOFTACULOUS?
STEP 1 :
Log in to cPanel, scroll down to the _S...
HOW TO SET AUTODISCOVERY ON CPANEL
By default, cPanel automatically creates autodiscovery and
autoconfiguration DNS records for your domain.
These records enable the Microsoft Outlook and Mozilla Thunderbird
e-mail clients to automatically discover an...
To unblock users that been blocked due to spamming by follow this
guide CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-UNBLOCK-USERS-THAT-BEEN-BLOCKED-DUE-TO-SPAMMING.PDF]
Refer to the PDF file, will guide you on how to access MailSentInel
through WHMCS
To how to add a disclaimer or other email header or footer by follow
this guide CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-ADD-A-DISCLAIMER-OR-OTHER-EMAIL-HEADER-OR-FOOTER.PDF]
BEFORE CANCELING YOUR SERVICE, WE URGE YOU TO CHAT WITH OUR TEAM ON
SKYPE @ SHINJIRU121 TO GET YOUR FEEDBACK ON OUR SERVICES AND
PERFORMANCE.
PLEASE FOLLOW THE STEPS BELOW TO HAVE YOUR CANCELLATION REQUEST
PROCESSED:
1. LOGIN TO YOUR SHINJIRU BILLING ...
Changing the root/administrator password for your Automated VPS within
the Billing Portal is simple and SECURE!
From your main Billing Portal, click on SERVICES tab and select MY
SERVICES
Under MY PRODUCT & SERVICE page, locate your Dynamic VPS Produc...
When you login into Centos Web Panel (CWP), Main Shared IP address may
not match to your server's assigned ip address.
To change the Main Shared IP of CWP, please kindly follow the PDF
Guide attached.
After change, you can proceed with the rest of CWP...
When you login into Vesta Control Panel, Main Shared IP address may
not match to your server's assigned ip address.
To change the Main Shared IP of Vesta CP, please kindly follow the PDF
Guide attached.
After change, you can proceed with the rest of V...
For guide to configure Microsoft OneDrive on Windows 10 CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-CONFIGURE-MICROSOFT-ONEDRIVE-ON-WINDOWS-10.PDF]
HOW TO CREATE A NODE.JS APPLICATION WITH CPANEL USING THE NODE.JS
SELECTOR
The Node.js selector allows you to easily set up Node.js applications
with the cPanel graphical interface or using the command line. Use
whichever method you prefer.
Throughout t...
To create a Teams Meeting in Outlook kindly refer to this
article CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-CREATE-A-TEAMS-MEETING-IN-OUTLOOK.PDF]
HOW TO DISCONNECT PROPERLY FROM YOUR FOREX VPS.
* DO NOT USE "SIGN OUT", THIS WILL TERMINATE ALL RUNNING PROGRAM AND
CLOSE YOUR VPS SESSION
* If you want your MT run overnight in the background, you need to
ensure that you properly disconnect from y...
To enable an archive mailbox user can follow this guide CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-ENABLE-AN-ARCHIVE-MAILBOX.PDF]
In order to enable MFA for organization or individual user follow this
guide CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/ENABLE-MFA-FOR-ORG-OR-INDIVIDUAL-USER.PDF]
WordPress Toolkit is a single management interface that enables you to
easily install, configure, and manage Wordpress.
Refer to below guide on steps to Install and Manage Wordpress.
[https://247livesupport.biz/kb/images/how-to-install-and-manage-wordpr...
To install Microsoft Office Application from Office 365 Admin Centre
can refer to this guide CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-INSTALL-MICROSOFT-OFFICE-APPLICATION-FROM-OFFICE-365-ADMIN-CENTRE.PDF]
Please download the PDF guide below to access MailSentinel Portal via
cPanel / Plesk Control Panel
For guide to manage app passwords for two-step verification CLICK HERE
TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-MANAGE-APP-PASSWORDS-FOR-TWO-STEP-VERIFICATION.PDF]
For guide to perform migration from other email service to office 365
using IMAP CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/MIGRATION-FROM-OTHER-EMAIL-SERVICE-TO-OFFICE-365-USING-IMAP.PDF]
For guide to recall or replace an email message that you sent CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/RECALL-OR-REPLACE-AN-EMAIL-MESSAGE-THAT-YOU-SENT.PDF]
To how to record a meeting in teams by follow this guide CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-RECORD-A-MEETING-IN-TEAMS.PDF]
Make sure that there is no wildcard domain like '*.example.com' or
'webmail.example.com' present on subscription in Plesk(PLESK >
DOMAINS) that is required to secure. Remove it if found.
Obtain a new Let's Encrypt certificate in DOMAINS > EXAMPLE.COM >
...
To set a forwarding for Office 365 can follow this guide CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-SET-FORWARDING-FOR-EXCHANGE.PDF]
To setup archive and deletion policy for Office 365 can refer to this
guide CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-SETUP-ARCHIVE-AND-DELETION-POLICY-FOR-OFFICE-365-MAILBOX.PDF]
HOW TO SETUP CPANEL AFTER GETTING A VPS AUTOMATION.
Upon cPanel license activated by our Engineer, you may proceed to
update the IP in control panel for cPanel accounts
UPDATING THE IP ADDRESS IN THE CONTROL PANEL.
To change the IP for the WHM/cPan...
ENABLING TWO FACTOR AUTHENTICATION (2FA) FOR SMARTERMAIL
Logging into webmail with 2FA enabled requires two methods of
authentication: your SmarterMail account password and a verification
code that's only available to you. This verification code can be
...
HOW TO SETUP YOUR REMOTE ACCESS KEY IN WHM.
This demo assumes you've already logged in to WebHost Manager (WHM).
Now let's learn how to setup a remote access key.
A remote access key is what's needed if you want to have a script
automatically connect ...
To share folder outside from organization by follow this guide CLICK
HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-SHARE-FOLDER-OUTSIDE-FROM-ORGANIZATION.PDF]
For guide to troubleshoot issue with teams problem CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-TROUBLESHOOT-ISSUE-WITH-TEAMS-PROBLEM.PDF]
HOW TO TROUBLESHOOT TEAMS ERROR - "WE'RE SORRY -- WE'VE RUN INTO AN
ISSUE...
FileZilla is one of the most commonly used FTP clients thanks to its
rich-featured and user-friendly interface. You can download the latest
stable version available from their official WEBSITE
[HTTPS://FILEZILLA-PROJECT.ORG/DOWNLOAD.PHP?SHOW_ALL=1].
STE...
In order to create a Addon domain in cPanel please follow these easy
steps:
1. Log in to cPanel https://ip:2083 [https://ip:2083]
2. Click on Addon Domains.
3. Key in the details and click on "Add Domain".
There you go, the Addon domain have been ...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME:
* LOGIN TO PLESK.
* Go to the Websites & Domains.
* click Add Domain.
* Specify the name of the Addon domain or the new domain that you
want to add in your web hosting account on this page.
*
...
HOW TO ADD A DOMAIN FORWARDER IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to add a domain forwarder.
Click the ADD DOMAIN button.
Now enter the domain name you want as a forwarder.
In the HOSTING TYPE section, c...
In a default WordPress installation, the only place the log out link
is displayed in is the WordPress admin bar. If your WordPress site is
designed primarily for registered users, it can be helpful to add a
log out link to the navigation menu.
ADDING A ...
CAPTCHA is an effective tool that you can use to prevent your contact
forms from being used by automated bots, sometimes called spambots, to
post spam on your site. CAPTCHA protection works by displaying an
image containing text on each contact form. User...
To add contacts from the Global Address List easily in Microsoft
Outlook, please do as following:
Step 1: Open the Address Book dialog box:
* In Outlook 2007, click the TOOLS > ADDRESS BOOK;
* In Outlook 2010 and 2013, click the ADDRESS BOOK butto...
WordPress is equipped with a powerful WYSIWYG (WHAT YOU SEE IS WHAT
YOU GET) post and page editor that works in a similar way to a word
processing application, like Microsoft Word or Google Docs. You can
type text into the editor and use buttons presented...
Domain aliases enable you to point one or more domains to your primary
domain. For example, if your primary domain is _example.com_, you
could have domain aliases for _example.org_ and _example.net_ that
point to _example.com_.
Now let's learn how to cr...
Domain aliases enable you to point one or more domains to your primary
domain. For example, if your primary domain is _example.com_, you
could have domain aliases for _example.org_ and _example.net_ that
point to _example.com_.
To add a new domain alias...
To add a new domain in Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Click ADD DOMAIN:
The ADDING NEW DOMAIN NAME page appears:
4. In the DOMAIN NAME text box, type the domain name for the si...
Below steps to guide you on creating subdomain to your main domain.
* Login in to cPanel.
* Click the "Subdomains" icon.
* Enter the prefix of your new subdomain.
* Make sure the domain name your subdomain will be associated with
is selected....
After you create a domain, you can easily add a new subdomain (for
example, _testing.example.com_). To do this, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Click ADD SUBDOMAIN.
4. In the SUBDOMAIN N...
Free VestaCP File Manager for Lifetime: VestaCP is a well-designed
file manager. Its graphical interface is modern. A lot of functions
are included in it. You can make, delete or rename a folder, upload
copy, move or edit any file through your browser.
...
Please take note that Malaysia and in some countries, or better said
some ISPs are now blocking SMTP Port 25 to mitigate Spam in their
network.
An approach lots of systems administrators are taking is to use port
26, so you can configure your email clie...
There are a few different methods that can be used to review your
bandwidth usage from within your cPanel account.
The easiest and quickest way to check your current bandwidth would be
to simply look onto the left hand side of your control panel, once y...
WHAT IS AN AFFILIATE LINK?
An affiliate link is a link from your website to a website that sells
a product or service. If your site visitor clicks the affiliate link
and purchases the product on the affiliate site, you earn a small
commission. For exampl...
BACKING UP A DATABASE
You can quickly and easily create a database backup using Plesk. When
you do this, Plesk exports the database as an SQL file.
To back up a database using Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, c...
Here we provide sample of most popular iptables configuration.
We will block all connections except specific ports
First of all to exclude any errors because of previous config we will
delete all current iptables rules.
SSH to your server with root ...
There can be many reasons for which you might want to block access
from specific countries. We will not get into such details. We will
present two methods that you can use.
METHOD #1 - WITH CPHULK
CPHULK is the cPanel solution to brute force attacks. ...
In order to change PHP version in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on
"Select PHP Version"
2. Select the preferred/ required PHP version
3. Click on "Set as current" and then on Save to ...
RESET PASSWORD FROM CPANEL
* Log into CPANEL.
* Click "PASSWORD & SECURITY" in the _Preferences_ section
* You can change your password by filling in the fields and clicking
CHANGE YOUR PASSWORD NOW!. Be sure to use a strong password.
Way to go! Y...
There are two main protocols for email applications:
- POP3 (POST OFFICE PROTOCOL 3)
- IMAP (INTERNET MESSAGE ACCESS PROTOCOL)
You can change your POP3 connection to IMAP connection via the steps
below.
1) BACK UP MAILBOXES
Back up mailboxes is ...
Depending on your needs and situation, you might need to increase or
decrease your email quota. Increasing your email quota will allow user
to store more emails before he is forced to delete the mails or empty
the trash folder.
Here are the steps you'll...
Your website title is the name of your website and in most themes is
displayed at the top of every page.
To change the title of your WordPress website go to SETTINGS >
GENERAL and change SITE TITLE to your new title.
Then click SAVE CHANGES.
Changing the root/administrator password for your Automated VPS within
the Billing Portal is simple and SECURE!
Go to your respective active VPS
In the ROOT PASSWORD field, click on PENCIL icon to change root
password.
You will be asked to enter root'...
Depending on your needs and situation, you might need to change login
details of an email account under your Dynamail account.
Here are the steps you'll need to follow -
1. Log in to MAIL.DYNAMAIL.ASIA using your Administrator account.
2. Click on S...
To change the memory_limit for PHP, please follow these steps:
1. Log into cPanel.
2. Find and click 'SELECT PHP VERSION'.
3. Then click 'SHOW PHP OPTIONS' there will be a list of options you
can modify.
4. You can adjust your PHP MEMORY LIMIT up to ...
IN ORDER TO CHANGE PHP VERSION IN CPANEL PLEASE DO THE FOLLOWING:
==================SELECT PHP VERSION==================
1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on
"Select PHP Version"
2. Select the preferred/ required PHP vers...
PLESK HAS THE FOLLOWING PHP VERSIONS INSTALLED:
* 5.6
* 7.0
To switch between these versions, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Click HOSTING SETTINGS:
4. Under WEB SCRIPTING AND ST...
HOW TO CHANGE SSH PORT.
Open the file _/etc/ssh/sshd_config_ with your favourite text editor.
For example:
nano /etc/ssh/sshd_config
Find the string which defines the port and edit it:
# What ports, IPs and protocols we listen for
Port 22
Now resta...
In the event that you need to change your server administrator
password you can do so by following the steps below.
CHANGE YOUR SERVER ADMINISTRATOR PASSWORD IN WINDOWS SERVER 2012
* Log into your server via REMOTE DESKTOP.
* Press your WINDOWS KE...
CHANGING ASP.NET VERSIONS
To change the active ASP.NET version on your Plesk account, follow
these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the domain you want to configure, and then click HOSTING
SETTI...
While WordPress can be configured to display posts and pages with
SEO-friendly URLs, the platform's default search URL structure
(http://www.mydomain.com/?s=search-term
[http://www.mydomain.com/?s=search-term]) is less attractive for
search engine crawler...
CHANGING THE DOCUMENT ROOT DIRECTORY
To change the document root directory in Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the domain you want to edit, and then click HOSTING
SETTINGS:
...
If you wish to change the display language of your WHM administration
portal, use the following steps.
Log in to WHM and under SERVER CONFIGURATION, select TWEAK SETTINGS.
In the Tweak Settings page, select the SYSTEM tab.
Scroll down to SERVER LOCA...
To change the port that REMOTE DESKTOP listens on, follow the below
steps -
These are the steps that will help you to modify the registry. Ensure
that you modify the registry correctly as if anything goes wrong, it
may create issues. For security, backu...
This article describes how to use phpMyAdmin to change the collation
settings for MySQL databases and tables.
ABOUT CHARACTER SETS AND COLLATION
MySQL enables you to store and process data in a wide variety of
languages using various character sets. Fo...
HOW TO CHANGE THE PRIMARY LANGUAGE IN CPANEL
This demo assumes you've already logged in to cPanel, and are starting
on the home screen.
Now let's learn how to change the primary language.
Click the CHANGE LANGUAGE icon.
Select the new desired languag...
If you have a website installed for the primary domain of your hosting
account, by default your website is loaded from the public_html
folder. Public_html is the root folder for the primary domain and is
also called web root folder or document root direct...
To change the root password for your VPS or Dedicated server via WHM:
1. Log into WHM.
2. Go to SERVER CONFIGURATION > CHANGE ROOT PASSWORD menu.
3. Enter the new password in NEW ROOT PASSWORD and CONFIRM PASSWORD
fields (you may use built-in Password G...
CHANGING A WORDPRESS ACCOUNT USERNAME
After you create a WordPress login account, you may want to change the
username. However, you cannot do this from the WordPress
administration screen. Instead, you can use phpMyAdmin to change the
username manually i...
HOW TO CHANGE YOUR HEADER IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to change your header image.
1. Click Appearance in the left margin.
2. Then click Header.
3. Here we can see a preview of our c...
HOW TO CHANGE YOUR PLESK PASSWORD
This demo assumes you've already logged in to Plesk.
Now let's learn how to change your Plesk password.
Click your login username here.
Then click EDIT PROFILE.
This is the General tab, where you can change your ema...
CHECKING IF AN IP IS BLOCKED IN IPTABLES
Check if IP is blocked:
> iptables -L -n --line | grep [IP Address]
If IP appear as DROP or REJECT, the IP has been blocked
Unblock the IP Address:
> iptables -I INPUT -s [IP Address] -j ACCEPT
Blocking ba...
Check domain status at Whois (https://who.is/). The "Status" content
shows if your domain is Active.
If Status shown is "clientTransferProhibited",
"clientDeleteProhibited", "clientUpdateProhibited", "OK' or "Active"
(screenshot below refers), then your...
Check domain status at Whois (https://who.is/). The "Status" content
shows if your domain is suspended by your Registrar.
If Status shown is "clientHold", "serverHold" or "onHold" (screenshot
below refers), then your domain is suspended by Registry/Regis...
I) CPANEL/WHM
There are a few ways to check your memory usage in WHM or cPanel
control panels. You may check the general overview of the server
status via WHM > Server Information and WHM > Service Status, which
also includes information about memory usa...
There are several ways to check the version of the MySQL service on
your account.
The first one is via a PHP script. You have to create a new file on
your account, for example mysql.php, and inside it place the
following:
1
2
3
4
5
6
7
8
9
10...
METHOD #1: CHECKING THE VERSION OF CPANEL / WHM BY THE ‘CPANEL’
COMMAND
Using the cPanel command:
/usr/local/cpanel/cpanel -V
11.50.0 (build 27)
METHOD #2: CHECKING THE VERSION OF CPANEL / WHM BY LOOKING AT THE
VERSION FILE
Using the version file:...
The LiteSpeed cache can be cleared by deleting the cache files stored
in your account. To clear the cache manually, follow these steps:
1) Log in to CPANEL.
2) Click on FILE MANAGER in the FILES section of cPanel.
3) Click on the text of the LSCACHE...
The LiteSpeed cache can be cleared by deleting the cache files stored
in your account. To clear the cache manually, follow these steps:
1) Log in to PLESK.
2) Click on the FILE MANAGER.
3) In the left column of FILE MANAGER, click on the LSCACHE fol...
100, 200, 300 SERIES CODES
HTTP status codes ranging from 100 to 199 are informational codes. If
a browser is attempting to access a website and these codes are
returned, they are normally not displayed onscreen. They are simply
internal codes for the br...
HOW TO CONFIGURE EMAIL IN GMAIL?
Please follow the instructions in the screen shots.
1. Login to your Gmail account then click on "Settings"
2. Under Settings, Click on "Accounts and Import"
3. Scroll till you see "Check mail from other accounts" ...
TO INSURE YOUR MAIL SEVER IS TWEAKED CORRECTLY. PLEASE MAKE SURE YOU
HAVE THE FOLLOWING CONFIGURED ON YOUR DOMAIN DNS AND MAIL SERVER.
NOTE: IF YOUR DOMAIN DNS IS MANAGED BY SHINJIRU AND USING THE SHARED
HOSTING ENVIRONMENT ALL THE ABOVE SETTINGS DONE B...
This article describes how to configure the permalink structure in
WordPress.
ABOUT WORDPRESS URLS
By default, WordPress uses the following URL format to display a
site's pages and posts:
_http://www.example.com/?p=63_
This URL is known as a "perma...
If you want to use WordPress on a new domain all you need to do is
change the SITEURL and HOME options in our WordPress Dashboard or
via FTP.
USING THE WORDPRESS DASHBOARD
To do this go to SETTINGS > GENERAL and replace WORDPRESS
ADDRESS and SITE ADDRE...
Before you attempt to connect, make sure you have created a database
in your hosting account. To connect to your SQL database using SQL
Server Management Studio (SSMS), follow the steps listed below:
* Open SQL SERVER MANAGEMENT STUDIO, the CONNECT TO ...
Please contact our support by submitting a support ticket via our
ticketing portal http://247livesupport.biz [http://247livesupport.biz]
Or contact us via 24x7 Technical Hotline at +603.9212.8338
- NVIP Customers --> Press "0" for Customer Care
- VIP...
CONTROL SEARCH ENGINES FROM CRAWLING YOUR WEBSITE.
In order for your website to be found by other people, search engine
crawlers and save your website contents, also sometimes referred to as
bots or spiders, will crawl your website looking for updated t...
CREATING AN FTP ACCOUNT
* Login to cPanel.
* Click the FTP ACCOUNTS button in the _Files_ section.
* In the _Add FTP Account_ section, fill in the fields as needed.
Below is a brief description of the options.
OPTION
DESCRIPTION
LOGIN:
...
HOW TO CREATE A CATCHALL EMAIL ACCOUNT IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to create a catchall email account.
Click the MAIL tab.
Then click the MAIL SETTINGS tab.
Select the domain for which you want to...
In order to create a domain in WHM please do the following:
1. Login to the WHM.
2. Click ACCOUNT FUNCTIONS.
3. Click the icon CREATE A NEW ACCOUNT.
4. Under DOMAIN INFORMATION enter the domain, username, password
(twice) and the contact email add...
[ LAST UPDATED ON - 23 JUNE 2021 ]
To host a new website with a second-level domain name:
1) Go to WEBSITES & DOMAINS, click ADD DOMAIN and follow on-screen
instructions.
NOTE: Depending on the Plesk edition, the information that you can
specify on t...
If your website is using long URL like
EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into
"EXAMPLE.COM/SITEMAP" in .htaccess
Modify this line according to your needs and then add this code to
your .htaccess file.
RewriteEngine on
RewriteRul...
HOW TO CREATE AN AUTO-RESPONDER IN SMARTERMAIL
This tutorial assumes that you have already logged into your email
account in SmarterMail
Click the down arrow button to scroll down in the left navigation
toolbar if the Settings icon is not visible
Unde...
HOW TO CREATE AND MANAGE USER ACCOUNTS IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to create and manage user accounts.
Click the USERS tab.
If you want to allow other users to access Plesk to manage websites,
app...
HOW TO CREATE APPOINTMENTS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
To create a new Appointment, select the icon for Calendar in the left
navigation toolbar
Let's move the calendar ahead one day b...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD
NAMESERVER:
If you are VPS or Dedicated Server customer with the Plesk access you
can have your own Child NameServer. Once you get the child NS setup
you will be able to manage your domain...
CREATE YOUR OWN DNS SERVER ON YOUR OWN DOMAIN, AS KNOWN AS CHILD
NAMESERVER:
If you are VPS or Dedicated Server customer with the cPanel WHM access
you can have your own Child NameServer. Once you get the child NS
setup you will be able to manage your d...
HOW TO CREATE CONTACTS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
To create a new Contact, select the icon for Contacts in the left
navigation toolbar
Existing Contacts will be listed here.
We wil...
HOW TO CREATE CUSTOM ERROR PAGES IN CPANEL
This demo assumes you've already logged in to cPanel, and are starting
on the home screen.
Now let's learn how to create custom error pages.
Click the ERROR PAGES icon.
This is where you create your custom e...
TO CREATE NEW EMAIL ACCOUNTS, PLEASE FOLLOW THESE STEPS:
1. Login to Dynamail using your Postmaster account(admin).
2. Click on Domain Settings.
3. On the left pane, click on "Accounts" then on "New" to create new
email account.
4. On new pop up, f...
In order to create email in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on
EMAIL ACCOUNTS
2. Fill in the details
3. Click on CREATE ACCOUNT
In order to create email account in Dynamail please do the following:
1. Login to Webmail using the Postmaster account, then Click on
SETTINGS.
2. Click on USERS under settings, then NEW to create new email
account(user).
3. Fill in the preferred US...
HOW TO CREATE EMAIL IN PLESK?
The following steps will allow you to create new email accounts in
Plesk:
1. Login to Plesk.
2. Click the Email Address icon.
3. Click the Create E-mail Address button.
* Enter a name for this email account.
* S...
HOW TO CREATE NEW FOLDERS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
Select the Actions menu dropdown and then click on New Folder
Select and enter a Folder name
Click the Save button
Select and r...
HOW TO CREATE TASKS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
To create a new task, select the icon for Tasks in the left navigation
toolbar
Let's create a new task by clicking on the New button
S...
You can use either of the below commands to stop directory browsing,
just add either one to your .htaccess file.
Options -Indexes
or
Options None
This is useful if you have a big list of files in a directory with no
index.html file and you don't wan...
For security purposes, we recommend that you to disable directory
browsing on your website so no one can see the files/folders of your
website.
You can disable Directory Browsing by adding this line to your
.HTACCESS file.
Options -Indexes
To edit the...
This article describes how to disable individual plugins, as well as
how to disable all plugins at once.
DISABLING INDIVIDUAL PLUGINS
You can easily enable and disable individual plugins from the
WordPress interface. To do this, follow these steps:
...
TO EDIT .HTACCESS FILE VIA THE CPANEL FILEMANAGER FOLLOW THE BELOW
STEPS –
1. Log into your cPanel account.
2. In the "Files" section, click on "File Manger" Icon.
3. cPanel File Manager will be open, select the appropriate domain
name or folder loca...
HOW TO EDIT YOUR CONTACT INFORMATION IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to edit your contact information.
Click the ACCOUNT tab.
Then click the MY PROFILE button.
Click the CONTACT DETAILS tab.
This is...
HOW TO EDIT YOUR PROFILE IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to edit your profile.
1. Click Users in the left margin.
2. Then click Your Profile.
3. On this screen you can edit options relat...
HOW TO ENABLE APACHE MOD_REWRITE
The Apache web server is a very popular web server among various Linux
distributions. This popularity is partly due to its modular design
that allows you to customize the web server to fit your needs by
enabling or disabl...
HOW TO ENABLE AUTO-REPLY FOR AN EMAIL ACCOUNT IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to enable auto-reply for an email account.
Click the MAIL tab.
Select the email address for which you want to setup an aut...
There are some files on your web server are hidden for security
purpose. They could be anything; configuration file, setting file,
error log and etc. However, if you need to access these hidden files,
you can do so by enabling cPanel to show hidden files....
CONFIGURE FTP SERVERS
To configure your FTP server, cPanel & WHM version 60 and later:
PURE-FTPD SERVERS
To edit the FTP configuration for a PureFTP server, perform the
following steps:
1) Log in to the server as the root user via SSH.
2) Open the...
When a user hits your website a call is made to your server here to
deliver the requested files. The larger the files are, the longer it
will take for your webpage to load for your visitors. By enabling gzip
compression you're reducing the size of the fil...
HOW TO ENABLE SPAM PROTECTION IN CPANEL
This demo assumes you've already logged in to cPanel, and are starting
on the home screen.
Now let's learn how to enable spam protection.
First click the BoxTrapper icon.
Box Trapper protects your inbox from sp...
This guide will give you an overview of how to enable your DKIM & SPF
records from within your cPanel web hosting account.
When sending emails that use your domain as the sender, you always
want to ensure that you have the correct SPF records enabled on...
ENABLING PYTHON IN CPANEL
You can now set up multiple application quickly from within cPanel.
Each Python application can have it's own directory structure and
installed on it's own domain, subdomain, or subfolder. Each
installation can also have it's ow...
HOW TO FIND AND INSTALL APPLICATIONS IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to find and install third party applications.
Click the APPLICATIONS tab.
You can use third party applications to add features to y...
HOW TO FIX CPU PROBLEMS IN WORDPRESS
UPDATE WORDPRESS
If you're not using the latest version of WordPress update now
[http://codex.wordpress.org/Updating_WordPress]. Make sure you backup
your site first!
UPDATE PLUGINS
Updating your WordPress plugins t...
As a dynamic content management system, WordPress relies on a MySQL
database that stores your content, website settings and more. If
WordPress is unable to communicate with its database, you'll see an
error message stating: ERROR ESTABLISHING A DATABASE C...
This article is the guide to clear and reset the DNS resolver cache
which stores the IP address attached to frequently used DNS names.
It is also useful to speed up the DNS propagation for a newly added or
modified domain, at least it will remove the loca...
IN ORDER TO BE ABLE TO MIGRATE THE EMAILS FROM GSUITE TO OFFICE365. WE
WILL NEED TO PROVIDE AN APP PASSWORD WHICH CAN BE OBTAIN FROM THE
GOOGLE SETTING. BELOW ARE THE STEPS YOU NEED TO FOLLOW IN ORDER TO
OBTAIN THE APP PASSWORD. PLEASE FOLLOW THIS GUIDE F...
[ LAST UPDATED ON - 23 JUNE 2021 ]
IN ORDER TO GENERATE A FULL BACKUP IN CPANEL PLEASE DO THE FOLLOWING:
1) Log in to CPANEL https://ip:2083 [https://ip:2083]--> click on
"BACKUP" icon
2) Under FULL BACKUP, click "DOWNLOAD A FULL WEBSITE BACKUP".
3)...
_HOW TO GENERATE A FULL BACKUP IN PLESK_
In order to generate a full backup in Plesk please do the following:
1. Log into Plesk
2. Click on Domains
3. Click on Manage Domain or Manage Hosting
4. Click on Websites & Domains
5. Click on Backup Ma...
The following items use up space on your hosting account so these are
the things we'll be looking at:
* Website files
* E-mail
* Backups
REDUCING WEBSITE FILES TO CLEAR SPACE
Deleting website files is something you should NEVER do otherwise
it'l...
This tutorial assumes that you have already created a database. If you
have not, you will need to do so first. To import a database into an
existing database (.sql file) in cPanel using phpmyadmin follow the
steps below.
* Log into your cPanel account...
HOW TO IMPORT EMAILS AND CONTACTS FROM ANOTHER EMAIL SERVICE IN
SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
Click the down arrow button to scroll down in the left navigation
toolbar if the Settings icon ...
To increase the concurrent connections to Apache in WHM,
Login to WHM as "root" and navigate to SERVICE CONFIGURATION -->
APACHE CONFIGURATION --> GLOBAL CONFIGURATION
By default the value is set to this
SERVER LIMIT --> 256
MAX REQUEST WORKERS --...
This article describes how to install the Node.js platform. You can
use Node.js to host third-party applications or you can run your own
applications.
INSTALLATION PREREQUISITES
There are two prerequisites for running Node.js on a server:
* Your acc...
ABOUT FAIL2BAN
Fail2Ban is a widely used tool for protecting the bruteforce attack
analyzing the server log files. This will help us to automatically
protect the server from malicious login attempts.
INSTALLING FAIL2BAN
Usually the default Centos Yu...
All cPanel hosting plan now enabled with free Auto SSL.
WHAT IS AUTOSSL? FREE SSL.
AutoSSL is activated by default in your hosting account as it
automatically installs and renews cPanel/Sectigo certificates for each
domain in cPanel.
AutoSSL performs...
Copy and paste the following command into SSH.
1. Installing imagemagick:
yum -y install ImageMagick-devel ImageMagick-c++-devel
ImageMagick-perl
2. Installing the imagemagick PHP extensions for PHP versions 5.4,
5.5, 5.6, 7.0 and 7.1
for phpver in $(...
HOW TO INSTALL WORDPRESS USING SOFTACULOUS IN CPANEL
In this tutorial we'll go over using the included Softaculous to
install a WordPress website on your cpanel web hosting account.
First, log into your cPanel account & locate the Softaculous instal...
HOW TO INSTALL WORDPRESS WITH PLESK?
To install a new WordPress copy on a subscription:
1. Log into your Plesk panel.
2. When you click on WEBSITES & DOMAINS TAB, following page appears.
3. Click on the WORDPRESS ICON on the upper right hand side o...
Every time a visitor loads a webpage it has to download all the web
files to properly display the page. This includes all the HTML, CSS,
JavaScript, images and videos. LEVERAGING THE BROWSER CACHING allows
you to control for how long the browser should ca...
HOW TO LIMIT THE NUMBER OF OUTGOING MESSAGES IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to limit the number of outgoing email messages.
Click SHOW MORE to expand the list of options for this domain.
Then click t...
HOW TO MANAGE CATEGORIES IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to manage your categories.
1. Click Posts in the left margin.
2. Then click Categories.
3. This is where you can add a new catego...
MANAGING DATABASES
CREATING A DATABASE
To create a MySQL database, follow these steps:
* In the Databases section of the cPanel home screen, click MySQL(R)
Databases.
* Under Create New Database, type the name of the database in the
New Database...
CREATING A DATABASE
To create a database, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click DATABASES. The DATABASES page appears.
3. Click ADD DATABASE. The ADD A DATABASE page appears.
4. In the DATABASE NAME text box, type ...
HOW TO MANAGE DNS ZONES IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to manage DNS zones.
Click SHOW MORE to expand the list of options for this domain.
Then click the DNS SETTINGS option.
From here you can switc...
Applicable only if the domain name is registered with Shinjiru.
1. Make sure you have subscribed DNS MANAGEMENT SERVICE for your
domain name with Shinjiru.
2. Login to your account. Under DOMAINS tab, click on MANAGE DNS
(http://prntscr.com/197tnbp).
...
JETBACKUP IS A VERY SIMPLE AND STRAIGHTFORWARD SOLUTION THAT IS USED
TO RETAIN COPIES OF YOUR SITE’S DATA.
JETBACKUP FEATURES IN CPANEL :-
1) Full Backups
2) File Backups
3) DNS Zone Backups
4) Database Backups
5) Email Backups
6) Queue
7) Snapshots
8...
HOW TO MANAGE PAGES IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to manage pages.
1. Click Pages in the left margin.
2. Then click Add New.
3. Enter a title for the new page.
4. Then enter the page ...
HOW TO MANAGE PLUGINS IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to manage plugins.
1. Click Plugins in the left margin.
2. Then click Installed Plugins.
3. This page will show you a list of all yo...
Please refer below for the steps on managing your domain with DNS
Management.
Take note that this feature ONLY available for domain names registered
before July 2018.
1. Log on to your client account via https://billing.shinjiru.com
[https://billing.s...
HOW TO MANAGE USERS IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to manage users.
1. Click Users in the left margin.
2. Then click Add New.
3. Enter a username and email address for the new user.
4....
This article describes how to manually migrate emails using Ms
Outlook.
There are 3 stages involved;
i. Configure email as POP3
ii. Export email data (PST/OST)
iii. Import email data
I. CONFIGURE THE EMAIL ACCOUNT AS POP3
To configure the emai...
HOW TO MODIFY SETTINGS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
Click the down arrow button to scroll down in the left navigation
toolbar if the Settings icon is not visible
From the User tab in A...
In this article we will briefly cover the basics of monitoring your
server via WHM. By following this process you will learn how to find:
service status, resource usage, and Apache stats.
* With WHM open in your web browser, (a) type "status" into the
...
Do you want to move a WordPress files from folder to root folder?
STEP 1. CREATE A COMPLETE BACKUP OF YOUR WEBSITE
For this example, the path of Wordpress files of website shinjiru.org
is : /home/shinjiru/public_html/wp
1) SELECT ALL the files
2) C...
OPTIMIZING YOUR DATABASE TABLES
We will be demonstrating how to optimize your MySQL tables.
> NOTE: Some tables can not be optimized.
1) Log into your cPanel and select the PHPMyAdmin icon.
2) Select the database you wish to optimize.
3) Select the...
Wordpress is currently one of the most popular blogging/CMS
applications. Here are some ideas for optimizing Wordpress and
reducing the CPU consumption of this PHP script.
* MAKE A BACKUP OF YOUR ACCOUNT FIRST, and then upgrade to the
latest version o...
OVERVIEW
There are a few different ways to preview your site before DNS
resolves it. Or after you upload your website files and database to
your hosting.
USING PLESK'S BUILT-IN PREVIEW FEATURES
Plesk comes with a built-in preview features that you m...
HOW DO I CONNECT TO MY WINDOWS SERVER VIA RDP?
DO NOTE: For our servers, we uses custom RDP port such as TCP PORT:
45200 OR 45666 for security reasons. By default, the server listens on
TCP PORT 3389.
Format entering server's hostname or ip address wit...
In order to reboot your VPS or Dedicated server via WHM follow these
steps:
1. Log into WHM on your server using ROOT details.
2. Navigate to SERVER REBOOT section:
3. Select one of the available options:
FORCEFUL SERVER REBOOT - this option will for...
HOW TO RECOMPILE APACHE/PHP.
Below are the steps to recompile apache/php in your cpanel server. Use
it if you know properly.
Log into WHM and navigate to EasyApache4 (Apache Update)
On the main page make sure 'Begin by selecting a profile to load:' i...
MySQL database size limitations are applied for all shared hosting
plans, in order to ensure fair resource usage. The limitation is 1GB.
If a database on your account has exceeded the database size
limitation (or it is getting close to reaching the limi...
THESE INSTRUCTIONS ARE INTENDED SPECIFICALLY FOR REMOVING A USER ON
CENTOS 7.
STEP 1: DELETE THE USER
It's just one simple command to add a user. In this case, we're adding
a user called mynewuser:
userdel mynewuser
If you want to remove all of th...
By default, Plesk requires users to authenticate before they can view
the statistics page for a website or domain. If you want, however, you
can remove password protection from the statistics page.
REMOVING PASSWORD PROTECTION
To remove password protec...
It's very easy to rename a table in phpMyAdmin. To do so, simply
follow these steps:
*
Log in to cPanel.
*
From the DATABASES section, click on the PHPMYADMIN icon.
*
In the narrow left column, select the database containing the table
you wis...
STEP 1: BACKING UP THE DATABASES
Before you attempt to repair any database, you should back it up
first. To back up all of the files from all of your databases, follow
these steps:
* Log in to your server using SSH.
* Stop the MySQL server using th...
HOW TO REPAIR DATABASE TABLES
Before we start a repair of a database table, we want to first check
to see if we have to do it.
1) Log into your cPanel and select the PHPMyAdmin icon.
2) Select the database you wish to check.
3) Select the tables you...
It is highly recommended that you make a backup of your database
before continuing.
ACCESS PHPMYADMIN
These steps explain how to access phpMyAdmin.
* From your account CPANEL, go to the DATABASES GROUP OF ICONS, and
click on PHPMYADMIN
* When p...
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL?
* Log in to cPanel and click on Email Accounts.
* Click on "Password" at the specific email in order to reset the
password for it.
* Type in the password in provided spaces and then to commit the
changes...
HOW TO RESET EMAIL PASSWORD IN PLESK?
The following steps will allow you to reset email account's login
details in Plesk:
1. Login to Plesk.
2. Click the Email Address icon.
3. Click on the email address that you wish to reset password.
4. You m...
HOW DO I RESTART MY DEDICATED SERVER THRU MY PLESK CONTOL PANEL?
> If while troubleshooting an issue with your server you determine
> that you need to restart, you can do this easily from you Plesk
> Control Panel as follows;
>
> * Log into your server'...
1. Go to MyNIC Domain Management System
(http://mydomain.shinjiru.com.my/).
2. Click on "Forgot Password" link.
3. Enter username and registered email address, complete Security
challenge and click on "Reset Password" button.
4. Reset password link wil...
1. Go to MyNIC Domain Management System
(http://mydomain.shinjiru.com.my/).
2. Click on "Forgot Username" link.
3. Enter domain name and registered email address, complete Security
challenge and click on "Retrieve Username" button.
4. Username and rese...
NOTE: If your script does not generate any output, it is possible that
notification emails are not sent either, however, the cron job is
working.
In order to set up a cron job, go to cPanel > section ADVANCED > CRON
JOBS menu:
GENERAL CRON JOB FORMAT ...
USE THESE COMMANDS TO SECURELY _DOWNLOAD FROM_ A SERVER
STANDARD SSH PORT:
rsync -avHe ssh _user_@_server_:_/path/to/file_
_/home/user/path/to/file_
* USER: The username of the remote user through which you'll be
logging into the target (remote) se...
You can send email using PHPMailer from your PHP script with SMTP
authentication. To use PHPMailer classes, you just need to download
PHPMailer class files from the following URL:
https://github.com/PHPMailer/PHPMailer
[https://github.com/PHPMailer/PHPMa...
HOW TO SET A DEFAULT EMAIL ADDRESS FOR UNROUTED EMAILS IN CPANEL
This demo assumes you've already logged in to cPanel, and are starting
on the home screen.
Now let's learn how to set our default email address.
Click the DEFAULT ADDRESS icon.
If you h...
To set Auto-Responder for STRONGBOLT EMAIL,
1. Login to StrongBolt Webmail Interface
2. Once login, go to "Mail" tab and click "Filters"
3. Click on "Vacation" and setup the auto responder message.
4. You can exclude if there is any email you want...
To set Email Forwarding for STRONGBOLT EMAIL,
1. Login to StrongBolt Webmail Interface
2. Once login, go to "Mail" tab and click "Filters"
3. Click on "Forwarders" and fill the email ID that you intend to
forward.
4. Click "Keep a copy of messages...
Email forwarding redirects incoming messages from one email address to
a different email address. In this guide, we show you how to setup an
EMAIL FORWARDER in both your _cPanel._
1) Login cPanel/WHM
2) Please select domain and click add forwarder
3...
HOW DO I SET UP EMAIL FORWARDING IN PLESK?
*
Login to the Plesk control panel.
*
Once logged in, click on the EMAIL ADDRESS icon.
*
On the Mail page, click on the email address for which you want to
create an email forwarder.
*
On the nex...
The Uncomplicated Firewall (UFW) is a frontend for iptables and is
particularly well-suited for host-based firewalls. UFW provides a
framework for managing net filter, as well as a command-line interface
for manipulating the firewall. UFW aims to provide ...
Now let's learn how to setup domain redirects.
1. Login to cPanel
2. Click the "Redirects" icon.
3. Choose whether you want this redirect to be temporary or permanent.
4. Then enter the URL you want to redirect.
5. Then enter the destination URL...
HOW TO SETUP AN AUTORESPONDER IN CPANEL
This demo assumes you've already logged in to cPanel, and are starting
on the home screen.
Now let's learn how to create an autoresponder in cPanel.
Click the AUTORESPONDERS icon.
This is where you create autor...
HOW TO SETUP CONTENT FILTERING IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
Click the down arrow button to scroll down in the left navigation
toolbar if the Settings icon is not visible
Click on the +...
To create free account and add your domain to "dns.he.net" Please
follow below steps:
1. CREATE A FREE ACCOUNT AT HTTPS://DNS.HE.NET/INDEX.CGI?
[HTTPS://DNS.HE.NET/INDEX.CGI?]
2. KEY IN ALL THE DETAILS REQUIRED TO OPEN AN ACCOUNT. ONCE DONE AN
EMAIL ...
To create free account and add your domain to Freedns.afraid.org,
Please follow below steps:
1. Create a free account at
https://freedns.afraid.org/signup/?plan=starter
[https://freedns.afraid.org/signup/?plan=starter]
2. Key in all the details requi...
1. From the home screen, select the _APPLICATIONS_ tab (located on
the bottom center of the home screen).
2. Select_ EMAIL_.
3. From the SET UP EMAIL screen, enter your email address
(user@domain.com) and your password.
4. Select MANUAL SETUP > Select ...
CPanel webmail can be accessed by these links:
* http://yourdomain.com/webmail
* https://hostnameserver/webmail (replace hostnameserver with the
hostname your cPanel account is hosted on)
=== ROUNDCUBE ===
1. After logging into Roundcube webmail ...
HOW TO SETUP SCHEDULED TASKS IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to setup scheduled tasks.
Click the SCHEDULED TASKS link here on the right.
Before adding a task, let's click SETTINGS.
Set your time zone,...
HOW TO SETUP SPAM FILTERING IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
Click the down arrow button to scroll down in the left navigation
toolbar if the Settings icon is not visible
Click on the + si...
HOW TO USE THE LITESPEED WEB CACHE MANAGER
This article describes how to use the LiteSpeed Web Cache Manager to
manage LiteSpeed caching for your account. LiteSpeed is a built-in
caching engine on Turbo Boost and Turbo Max Web Hosting accounts that
can s...
HOW TO SETUP TRUSTED SENDERS IN SMARTERMAIL
This tutorial assumes that you have already logged into your
SmarterMail account
Click the down arrow button to scroll down in the left navigation
toolbar if the Settings icon is not visible
Click on the Tru...
HOW TO SETUP WEB USERS IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to setup web users.
Click the WEB USERS option.
You can host personal web pages in your account without them having
their own domain name.
You d...
HOW TO SSH TO THE SERVER
DO NOTE: For our servers, we use SSH PORT: 44200 (VPS) AND (55000) FOR
OUR DEDICATED SERVERS (DS) for security reasons.
DOWNLOAD PUTTY
Use the following steps to download and open PuTTY:
*
Download PuTTY from the PuTTY w...
HOW TO SUSPEND WEBSITES IN PLESK
This demo assumes you've already logged in to Plesk.
Now let's learn how to suspend websites.
You may want to suspend a website within your Plesk account, if for
example you are managing the website for a third party a...
Should you wish to cancel hosting accounts using WHM, you'll find a
convenient option available to terminate one or more accounts as a
batch. Follow these steps to terminate multiple accounts via WHM.
Log in to the WHM administration dashboard. In the s...
HOW TO TEST THE APACHE AND PHP CONFIGURATION
Q. HOW CAN I BE SURE THAT MY PHP SERVER IS WORKING? AND HOW TO KNOW
THE VERSION AND MODULES ENABLED?
A. You can create a simple PHP script and load it from your browser in
order to know the version of PHP an...
HOW TO USE REMOTE DESKTOP TO TRANSFER FILES TO YOUR WINDOWS SERVER
Transferring files to your new Windows Server can be a hassle when you
are first setting everything up. Plesk, FTP, or network file sharing
might not be quite ready to use or your interne...
WORDPRESS DEBUG
WordPress includes several settings that you can use to help debug the
main application, themes, your own custom code, and more.
Generally, these settings are intended for use by developers and
should not be used on "live" sites. Howeve...
UPDATING WORDPRESS
You should update a WordPress installation frequently to ensure it is
running the latest version. There are several reasons for this:
* SECURITY: WordPress updates contain fixes that patch security
vulnerabilities. One of the most ...
1. Login as Admin Contact to Mynic Domain Management System
(https://selfcare.ichoose.my/).
2. Search domain name >> click on Manage button.
3. Click on Edit button to update details for admin/billing contact.
Understanding for contact type below:
- AD...
Applicable only if you are assigned as Technical Contact for your
domain name. For domain details, you may refer Whois
(https://mynic.my/whois/).
1. Login to Mynic Domain Management System at
https://selfcare.ichoose.my/.
2. Go to My Account >> Security...
HOW TO UPDATE YOUR CPANEL CONTACT INFORMATION OR RECEIVE A
NOTIFICATION ON REACHING QUOTA LIMIT?
If you want to receive notification on reaching your disk quota,
bandwidth usage limit, reaching email disk quota or want to update
your cPanel contact infor...
HOW TO: UPLOAD A FILE USING FILE MANAGER (CPANEL)
You can upload your files directly through cPanel using the File
Manager. File Manager is a web interface that allows you to manage all
files associated with your account.
To upload a file through cPan...
UPLOADING A FILE:
* Connect to your server using FileZilla
[https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/496/0/how-to--connect-to-my-ftp-using-filezilla].
* You will see your server's files listed in the top _Remote site_
...
FileZilla is one of the most commonly used FTP clients thanks to its
rich-featured and user-friendly interface. You can download the latest
stable version available from their official WEBSITE
[HTTPS://FILEZILLA-PROJECT.ORG/DOWNLOAD.PHP?SHOW_ALL=1].
STE...
HOW TO USE GIT VERSION CONTROL IN CPANEL TO INSTALL AND UPDATE A SITE
Git is a distributed version control system used by many programmers.
The cPanel tool provides a convenient graphical interface that allows
access to Git features without using the com...
Google Analytics is a system created by Google that can track traffic
and metrics on your website. By adding Google Analytics to your
website, you can track and analyze the amount of visitors your website
receives, the keywords users entered to find your ...
What is Header? Refer HERE
[https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/322/0/email-header--info]
for more information.
HOW TO VIEW EMAIL HEADERS.
HORDE - WEBMAIL
* Log into Horde Webmail.
* Open the email message.
* ...
This section allows you to customize the whitelist and blacklist. To
add an email address to the whitelist/blacklist, perform the following
steps:
WHITELIST (EMAILS ALWAYS ALLOWED)
This section displays the account's current number of whitelisted
item...
This section allows you to customize the whitelist and blacklist. To
add an email address to the whitelist/blacklist, perform the following
steps:
1) Login to the Plesk panel and click on the MAIL button.
2) Select the EMAIL ADDRESS that you wish to c...
HOW TO WRITE A COMMENT IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to write a comment.
1. First let's go to our live website.
2. Locate the post you want to comment on, then click LEAVE A COMMENT.
3...
HOW TO WRITE A NEW POST IN WORDPRESS
This tutorial assumes you've already logged in to WordPress, and will
show you how to write a new post.
1. Click Posts in the left margin.
2. Then click Add New.
3. Enter a title for your new post…
4. Then enter ...
There can be several reasons why SSL/HTTPS is not working on your
site.
DOMAIN IS NEWLY HOSTED
SSL certificate has probably not been activated yet if the domain name
is newly hosted. Newly registered or transferred domain can take up to
24 hours for SSL ...
IMUNIFY360 IGNORE LIST
Select Imunify360 from your CPanel dashboard
Ignore List tab contains the list of files that are excluded from
Malware Scanner scanning. Go to Imunify360 → Ignore List tab. Here,
there is a table with a list of files.
The table...
CSR (Certificate Signing Request) is needed to generate the SSL
certificate. This set of codes has the company information encrypted
like your domain name, company name, locality, and country of
operation. This set of information is required for SSL activ...
CSR (Certificate Signing Request) is needed to generate the SSL
certificate. This set of codes has the company information encrypted
like your domain name, company name, locality, and country of
operation. This set of information is required for SSL activ...
CSR (Certificate Signing Request) is needed to generate the SSL
certificate. This set of codes has the company information encrypted
like your domain name, company name, locality, and country of
operation. This set of information is required for SSL activ...
Steps to install SSL certificate are available in URL provided below:
https://support.comodo.com/index.php?/comodo/Knowledgebase/List/Index/37
Feel free to contact our SSL Support Team if you have further
questions.
Site Seals are highly identifiable visual indicators that come with
SSL Certificates to advertise the fact that a website is encrypted.
Installing a site seal along with your SSL Certificate is a very
straightforward process.
There are many different typ...
One of the most important elements of the SSL certificate process is
validation. When you purchase a SSL certificate, the Certificate
Authority (CA) that's issuing it will put your website or organization
through a process called validation. The validatio...
One of the most important elements of the SSL certificate process is
validation. When you purchase a SSL certificate, the Certificate
Authority (CA) that's issuing it will put your website or organization
through a process called validation. The validatio...
One of the most important elements of the SSL certificate process is
validation. When you purchase a SSL certificate, the Certificate
Authority (CA) that's issuing it will put your website or organization
through a process called validation. The validatio...
SSL certificates can also be differentiated based on the number of
domains or subdomains they protect. The different types of SSL
certificate on this bases are -- Standard, Wildcard, and Multi-Domain/
SAN/ UCC. You may use this guide to find the perfect c...
There are many different types of SSL certificate options available,
all with their unique use cases and value propositions. The level of
authentication assured by the Certificate Authority (CA) is a
significant differentiator between the types. There are...
A Certification Authority (or Certification Authority) is a trusted
agency that is authorized to issue, renew and revoke SSL certificates
after verifying the identity and legitimacy of the requesting party.
This guide will show how to create and run multiple MT instances,
refer below steps:
1. Take note the path of your MT installation, then proceed to finish
the MT installation,
Default path: C:Program Files(Your MT)
2. After installation finish go to...
For Manual payment, you need to send us your payment details.
1. Your account will not be activated until we receive full payment
confirmation from our Account Department (within 1-2 working days).
Hence, we encourage you to use our Automated Payment Me...
For issue User Outlook Always Prompt for Password by follow this guide
CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/USER-OUTLOOK-ALWAYS-PROMPT-FOR-PASSWORD.PDF]
Login to Spam Expert
Please download the attached PDF guide below with the relevant Email
User level / Domain level documentation.
Spam Filter Email White-listing
MALDET (LINUX MALWARE DETECT):-
Maldet is a malware detector which is mainly used in Linux based
servers. It uses threat data from network edge intrusion detection
systems to extract malware that is actively being used in attacks and
generates signatures...
Clients to create sub-contact under their main account:
* add sub-account without any permission/access (for reference only)
* activate sub-account (able to manage client account with separate
login details)
* set email preferences (emails to be received ...
Client can update all details in profile except below due to
verification & security purposes, which client must contact Billing
Team or Customer Care team to perform verification process:
* first name
* last name
* company name
* email address (must be u...
Using SSH can be a superior way to manage the files and databases on
your account. Using a simple command you can import or export a MySQL
database into an existing database on your account.
Please note that in the examples below the -P will prompt for ...
If your domain is suspended while your hosting is still active, we
would recommend you to replace hosting's primary domain name with
another domain.
Replacement of the hosting's primary domain will have a small
associated fee. Please submit ticket to co...
Registrar follows a set standard of AUP in reference to the domain
names they offer. If your domain engaged in abuse-related activities
that your Registrar deems as an alert, Registrar will take immediate
action to suspend the domain.
Should you believe ...
Many have been confusing Strongbolt/Bulletproof domains and hosting to
be immune of any suspension or downtime. Strongbolt/Bulletproof
services assure a high quality performance in protecting your
identity, simultaneously, we aim to adhere to proper proto...
This article describes a problem that occurs after a server is
upgraded to MySQL 5.6.5 or later, and how to resolve it.
PROBLEM
When you try to access a database on a server running MySQL 5.6.5 or
later the login fails, even though you are using the co...
Dear valued customers,
Our security and network Department have reviewed a recent DDoS case
and they have come up with a new DDOS Policy in our AUP (Acceptable
Use Policy). For more information about the new DDoS Policy, you may
refer below:
LOCAL CUS...
Starting from 1st September 2020, several popular web browsers, led by
Apple's Safari will stop trusting SSL certificates issued for longer
than 398 days (a 1-year certificate).
To provide SSLs that are supported by popular browsers, major
Certificate Au...
In order to deploy WordPress multisite, the following directives
should be added to DOMAINS > EXAMPLE.COM > APACHE & NGINX SETTINGS >
ADDITIONAL NGINX DIRECTIVES:
> # WordPress multisite subdirectory rules.
> index index.php;
>
> # This order might s...
A Microsoft might be a huge name in the world of technology and cloud
computing but it has its drawbacks. It is prone to its systematics
flaws and limitations like any other device or machinery. It too is
liable to failure and bugs like Outlook could not ...
NOTE: IN ORDER TO SETUP YOUR EMAIL IN MICROSOFT OUTLOOK WITH
ACTIVESYNC TECHNOLOGY. YOU MUST HAVE OUTLOOK 2013, 2016 AND 2019. THE
SETUP GUIDE AS DESCRIBED BELOW:
1. Open your Outlook and Click On “FILE”, as per FIGURE 1:
FIGURE 1
2. Go INFO > ACCOU...
Many articles in this knowledge base advise editing configuration
files. We usually recommend using your preferred text editor. At
Liquid Web, we prefer vim. Vim, or its older sibling vi, are installed
by default on nearly every server that we come across...
We accept various payment methods with anonymous identity.
1. BITCOINS
We accept bitcoins via direct payment or via CoinPayments Payment
Gateway.
Our wallet ID is available in website
(https://www.shinjiru.com/company/payment-info/)
Please include ...
We accept a wide range of payment methods.
1. AUTOMATED BANK TRANSFER
MOLPay is our authorised payment gateway that enables you to make
online transfers from your bank account to make a payment with
Shinjiru.
2. NON-AUTOMATED BANK TRANSFER
Bank: Mal...
1. Login to your account.
2. Go to Billing >> My Invoices
3. Click Unpaid option at side banner to view your unpaid invoice(s)
list
4. Click on the invoice that you want to pay
5. Select payment method (Paypal/American Express (Auto))
6. Click on Paypal S...
Please take note that due to NGINX setup, the permalink settings that
can work is "PLAIN" or "CUSTOM STRUCTURE".
DO NOT CHANGE THE PERMALINK SETTINGS TO ANY OTHER OPTIONS OR YOUR
WEBSITE WILL NOT BE VISIBLE.
__
Should you accidentally changed the pe...
PHP VERSION + NGINX
Please take note that whenever you change the Apache version to
support your website, you MUST remember to choose NGINX as the web
server instead of Apache. Please select FPM application served by
nginx.
If you ever find your server/hosting's IP got blacklisted and email
delivery not is not conducted properly, here are some common reasons
why an IP might receive a poor reputation:
_ 1) There have been reports of spam activity from your IP. Look up
your I...
TO FIND WHICH MAILS ARE STUCK IN MAIL QUEUE AND WHY?
If emails are getting delayed, its better to inspect postfix mail
queues, coupled with postfix mail log.
STATUS/SHAPE OF MAIL QUEUE
Postfix maintains different queues for different purpose.active a...
Your server is only as secure as your weakest password. As a rule of
thumb, the more lengthy and complex a password, the stronger it is.
Follow the best practices below for generating difficult to crack
passwords.
Best Practices
DOS
* DO USE PASSWO...
For guide about Office 365 Deployment CLICK HERE TO VIEW/DOWNLOAD
REASON:
Domain owner failed to click on the verification link sent by
Registrar.
As of January 1, 2014, ICANN has mandated that all ICANN accredited
registrars begin verifying the WHOIS contact information for all new
gTLD domain registrations and Regist...
Some clients tend to get the wrong idea about virtual private servers
(VPS). They believe that spending more means getting better speed.
However, this is not the whole idea of VPS. VPS is a standalone server
more suitable for administration level and cust...
The below code when added to an .htaccess file will automatically
redirect any traffic destined for http:_ to https:_
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS
You may want to ensure that visitors to your web site always use a
secure connection. To do this, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the d...
Following prohibitions for .MY Domain, which domain name MUST NOT:
a. By themselves (either English or Bahasa Malaysia) contain COUNTRY
OR STATE NAMES OR WELL-KNOWN NAMES:
- Malaysia
- Kuala Lumpur
- Putrajaya
- Labuan
- Perlis
- Kedah
- Selangor
- Agong...
IN ORDER TO RESET OFFICE365 USER’S/EMAIL PASSWORD FROM THE ADMIN
PORTAL FOLLOW THIS GUIDE CLICK HERE TO VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/RESET-OFFICE365-USER’S-PASSWORD.PDF]
If you are seeing the following when visiting your website, it means
that CloudLinux [https://www.cloudlinux.com/] has stopped the
processing of your website due to it reaching the set limit on your
account. We use 'CloudLinux' system to ensure that no si...
RESOURCE USAGE -> YOUR SITE HAS BEEN LIMITED WITHIN THE PAST 24 HOURS
It is normal for any site with any sort of traffic to see the "Your
site has been limited within the past 24 hours," message in the CPANEL
-> RESOURCE USAGE section and this article wi...
This is a simple bash script to fix the permissions and ownership of
files within a cpanel account. To use, simply copy the script your
server, chmod 755, and pass the usernames as arguments:
> ./fixperms user1 user2 user3
You can also run a server-wid...
SECTIGO WEB PLATFORM USER GUIDE
After you sign up for your Sectigo Web Package, you may need to add
your domains to your account. Following is the guide for you to
complete the setup:
1. PLEASE LOGIN TO YOUR BILLING CLIENT ACCOUNT:
https://billing.s...
When visitors access to your website request a page using a secure
https:// connection, a broken padlock icon may appear in the web
browser's location bar. This happen when content on a secure website
is being loaded through a non-secure source. An exampl...
Security Question can be used as an extra level of security when you
send us a request to retrieve your billing password.
You may choose security question that you would like to use from
dropdown list and insert the security answer that you prefer.
When you ordered your VPS, you selected an operating system (OS) image
for initial setup on the server. You can easily change the installed
OS image at any time by using VPS Automation Client Portal. To do
this, follow these steps:
1. Access to VPS Auto...
SEM FRESH EMAIL BLACKLIST OR EMAIL GOES TO SPAMBOX
If your domain is blacklisted by SEM as checked by
https://mxtoolbox.com/blacklists.aspx, here is the explanation:
SEM-FRESH -- Domains registered in the last 5 days
SEM-FRESH10 -- Domains registered ...
SETTING UP A CONNECTION IN FILEZILLA'S SITE MANAGER
This demo assumes you already have FileZilla running on your computer.
Now let's learn how to setup a connection using Site Manager.
Click the Site Manager icon here.
With Site Manager you can save ...
Signing up to CLOUDFLARE is simple. We will describe how you can
register an account from your hosting control panel
STEP 1: Login to your cPanel Control Panel. You can retrieve cPanel
login credentials from your Hosting Activation Email.
STEP 2: Afte...
1. On your iPhone go SETTINGS > PASSWORDS & ACCOUNTS as per FIGURE
1.1:
FIGURE 1.1
2. ADD ACCOUNT as per FIGURE 2.1:
FIGURE 2.1
3. Choose EXCHANGE as per FIGURE 3.1:
FIGURE 3.1
4. Key in your EMAIL ADDRESS > NEXT. As per FIGURE 4.1:
FIGURE 4...
HOW TO SETUP OUTLOOK FOR EXCHANGE ONLINE KIOSK LICENSE (POP3)
NOTE: MAKE SURE YOU HAVE THE LATEST WINDOWS UPDATES FOR OFFICE
INSTALLED.
NOTE: MAKE SURE THAT THE USER HAS ALREADY LOGGED IN ON THE MICROSOFT
ONLINE PORTAL ONCE.
1. Close Outlook...
This option is to enable Two-factor Authentication.
Registered mobile number must be valid so that client can receive TAC
sent via SMS.
Shinjiru is introducing a new Agents Program and we're inviting you to
switch over. This new Program come with online commission tracking.
You will be able to know how much you earn at real time. With
Shinjiru's Agent Program, each agent will have his/her...
Here is the guide on how to use Shinjiru G3 Mailblast. Download link
[https://247livesupport.biz/kb/images/MPSEG_User_Manual_2.1.1.pdf]
If you require any further assistance, feel free to contact our
support at Shinjiru Support
[https://247livesupport.b...
The 'skeleton directory' [http://www.linfo.org/etc_skel.html] on linux
based systems is a directory where default files and folders can be
placed, upon creation of a new account these files will be duplicated
into the new users folders.
* With WHM open...
Client can enable/disable SMS notifications and set preference for
this option:
* Invoice First Overdue
* Service Suspended
An SSL certificate error occurs when a web browser can't verify the
SSL certificate installed on a site. Rather than connect you, your
browser will display an error message, warning you that the site may
be insecure. It generally means that installed SSL ...
At times it is noticed that SSL is installed on a wordpress site but
on the web browser the green padlock icon is not visible. This issue
is caused due to the mixed contents present in your site code.
Mixed content means there are some URL's with http p...
To synchronize the Global Address List (GAL) into Microsoft Outlook
1. Login to your webmail
2. Go to contact
3. Change "My Contact" to Global Address List
4. Click the Actions menu and then "Add to Outlook" in the navigation
panel toolbar. This will op...
In order to transfer your Office365 Tenant to SHINJIRU. You are
required to authorize SHINJIRU to work with your organization by
following below requirements and steps:
IMPORTANT NOTE: - If your currently Office365 Subscription under these
providers you...
TWEAK MYSQL USING MYSQLTUNER
MySQLTuner is used to analyze the MySQL configuration and we can tweak
it based on the suggestions it provides. We need to install and run
the script and it will show the exact parameters needed to be changed
inside the 'my.c...
OVERVIEW
With the release of the March 2018 Security bulletin, there was a fix
that addressed a CredSSP, "Remote Code Execution" vulnerability
(CVE-2018-0886) which could impact RDP connections. The vulnerability
was discovered to which the exploits obs...
You need to generate a new CSR with the new contact details and apply
for a reissue of the certificate. Once the certificate is reissued,
you will be sent an email with a new certificate. Install the newly
issued certificate on your server.
NOTE
Please k...
USING MULTI-ACCOUNT FUNCTIONS IN WHM
This demo assumes you've already logged in to WebHost Manager (WHM).
Now let's learn how to use the multi-account functions.
Click the multi-account functions link.
There are 2 tools available in multi-account fun...
USING MULTIPLE IDENTITIES IN ROUNDCUBE
This tutorial assumes that you've already logged in to RoundCube
webmail.
Now let's learn how to use multiple identities.
Click the Settings option.
Under Settings, click the Identities option.
To create a new ...
VESTA MIGRATIONS
Migrating Vesta to Vesta
If we are looking to migrate a website or a group of websites from one
Vesta server to another, we can use the commands 'v-backup-user' and
'v-restore-user' commands. The usage format has been given below:
1. I...
List of emails sent from Billing System to client, including below:
* invoices
* payment reminders / suspension notices
* service activation forms (with service login details)
* notification/confirmation emails
Client can type keyword in search option to...
One way to optimize WordPress is to install W3 Total Cache
[http://wordpress.org/extend/plugins/w3-total-cache/] (W3TC), which
can be done from your WordPress Dashboard under PLUGINS. We recommend
the following settings:
* Page Cache: ENABLE
* Page ...
...
The MySQL trigger is a database object that is associated with a
table. It will be activated when a defined action is executed for the
table. The trigger can be executed when you run one of the following
MySQL statements on the table: _INSERT, UPDAT...
When configuring your server settings, you may be asked to enter a
specific port number for a particular application or service. Here's a
list of commonly requested port numbers you can use with your server:
* HTTP - Port 80
* HTTPS - 443
* FTP - ...
Spammers use a variety of methods to send spam, but the use of hacked
legitimate user's email accounts is booming.
HOW WAS MY EMAIL HACKED?
Your computer was most likely compromised in one of four ways:
* You do not have up-to-date security softwa...
Brute-Force Attacks occur when an attacker attempts to calculate every
possible combination that could make up a password and test against
your site to see if it is a correct password. This can be done either
by using dictionary words or trying to guess t...
WHAT IS A CANONICAL TAG?
To put it simply a canonical tag is an HTML tag used to indicated to
search engines that similar URLs are actually the very same page. The
canonical tag is added to pages using a link element in the HEAD of
the HTML document.
I...
WHAT IS CLOUD LINUX?
CloudLinux is the first commercial Operating system that meets the
specific criteria and demands of web hosting providers. CloudLinux
providers a stable environment for each shared hosting client by
allowing us to set limits for eac...
WHAT IS CSF (CONFIGSERVER SECURITY & FIREWALL)?
ConfigServe Firewall, also known as CSF, is a firewall configuration
script created to provide better security for your server while giving
you an easy to use, advanced interface for managing your firewall
...
If you log into cPanel, you will see on the left/right hand side
"Entry Processes" with a number.
An "Entry Process" is how many PHP scripts you have running at a
single time. Our shared hosting has a limit of 20 PHP scripts at a
single time.
Keep in ...
WHAT IS MY VPS OR DEDICATED SERVER SSH PORT?
- Dedicated and VPS customers automatically have root SSH access. Root
shell allows you to change anyone and anything on your server.
By default, all our VPS SERVERS use PORT NUMBER 44200 for SSH access.
...
The Redundant Array of Inexpensive Disks or RAID, is a robust method
of storing data efficiently. It uses techniques like striping,
mirroring, and parity to utilize multiple hard drives combined into
larger volumes.
RAID serves two main purposes, it can...
WHAT IS SITELOCK?
SiteLock is a cloud-based security tool that scans your website for
malware and vulnerabilities. SiteLock not only detects threats, but
can also fix problems or security risks it encounters on your web
space.
-----------------------...
IN ORDER TO WHITELIST OR BLACKLIST EMAIL ADDRESS, DOMAIN NAME, AND IP
ADDRESS ON OFFICE365 SPAM FILTER. FOLLOW THIS GUIDE CLICK HERE TO
VIEW/DOWNLOAD
[HTTPS://247LIVESUPPORT.BIZ/KB/IMAGES/MICROSOFT365/HOW-TO-WHITELISTE-OR-BLACKLIST-EMAIL-ADDRESS-DOMAIN-IP...
Are your email messages going to the spam/junk folder of gmail,
hotmail or yahoo? The answer here is not simple. There are many
reasons why the destination mail server will deliver your email
message to the spam folder instead of the inbox. There are ways...
If you see a windows popped up with title "Deceptive Website Warning"
this means your website has some malware or script issues.
This malware is identified to steal information from website visitor
hence the browsers showed this warning.
WHY IS MY SIT...
There might be couple things which can cause your website exceed your
monthly bandwidth.
1. You may be exceeding your bandwidth limits due to high volume of
visits to your website as specially if you have your website image and
media intensive.
2. You...
SUMMARY
WordPress is one of the most versatile applications around. However,
due to 3rd party scripts, plugins, and themes, WordPress can
occasionally have problems. These problems usually break the PHP
process and a white page is shown with no error. Wh...
WordPress(R) is a web-based content management system, allowing users
to create a website or blog easily. This document describes how to
install WordPress on your cPanel account.
Refer to below guide on steps to Install and Manage Wordpress.
One way to optimize WordPress is to install WP Super Cache, which can
be done from your WordPress Dashboard under PLUGINS.
SUGGESTED SETTINGS
Please complete all four (4) steps to use the suggested settings.
(Click on any of the images for a larger v...
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