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Knowledgebase : Shared Hosting
What is my website's IP address?
You might need to find your website's IP address to point your domain name to it, or to use it to up...
HOW TO: Configure Emails in Outlook, Thunderbird, Apple Mail, iP...
Hey there! If you're looking to set your desktop mail client software as your default email shop, yo...
[INFO] : De-commission of old HELM Sharedserver Operation : COMPL...
Posted in NewsPost on 09 June 2014 09:48 AM ATTENTION: All users/customers using Helm Server Dear...
Supported Applications in Shared Hosting [INFO]
Supported Applications in our Shared Hosting environment: LINUX SHARED HOSTING PLATFORM: http://...
What is a Concurrent Connection ?
CONCURRENT CONNECTION: The number of authenticated "handshakes" between a client and/or server dur...
RVSitebuilder Only Available Upon Request
ATTENTION: ALL CUSTOMERS HOSTING IN THE FOLLOWING SHARED SERVERS: 124.217.255.91 124.217.255.150 ...
Website Builder
ATTENTION: All Shared Hosting customers In line with our Shared Hosting streamlining and updating,...
ANNOUNCEMENT: Centralized DNS nameserver for All cPanel Shared Se...
ATTENTION: To all Shared Hosting customers with websites and domains hosted in cPanel (Linux) server...
SECURITY TIPS - cPanel Shared Server - Disable Components [INFORM...
NOTE: This is an old announcement which we have posted on 2nd Nov 2010. We re-post it again as a ref...
SSH and Telnet Service in Shared Hosting
The SSH and telnet service in Shared Hosting environment has been disabled. If you wish to use SSH...
Which programming languages are available in Shared Hosting?
Which programming languages are available in Shared Hosting? Our Linux servers support: PHP, HTM...
Parser Error Message: The virtual path '/common/footer.ascx' maps...
PARSER ERROR MESSAGE: THE VIRTUAL PATH '/COMMON/FOOTER.ASCX' MAPS TO ANOTHER APPLICATION, WHICH IS N...
aspSmartUpload - Upload Components for ASP
aspSmartUpload - Upload Component for ASP aspSmartUpload is a server-side component that can be ...
Open-Xchange (OX)
Please be informed that we do NOT allow OX (Open-Xchange) in our Shared Hosting environment. You c...
All About CloudFlare
1) WHAT IS CLOUDFLARE? WHO CAN USE CLOUDFLARE? CloudFlare is a FREE system that improves website's ...
HOW TO: Hosting Housekeeping
The following items use up space on your hosting account so these are the things we'll be looking at...
Redirect all traffic to HTTPS using an .htaccess file.
The below code when added to an .htaccess file will automatically redirect any traffic destined for ...
What is Entry Processes
If you log into cPanel, you will see on the left/right hand side "Entry Processes" with a number. ...
HOW TO: Install Wordpress in Plesk
HOW TO INSTALL WORDPRESS WITH PLESK? To install a new WordPress copy on a subscription: 1. Log in...
HOW TO: Change the ASP.NET version in Plesk
CHANGING ASP.NET VERSIONS To change the active ASP.NET version on your Plesk account, follow these ...
HOW TO: Remove password protection from the Web Statistics page
By default, Plesk requires users to authenticate before they can view the statistics page for a webs...
HOW TO: Back up and Restore databases with Plesk
BACKING UP A DATABASE You can quickly and easily create a database backup using Plesk. When you do ...
HOW TO: Add Subdomains in Plesk
After you create a domain, you can easily add a new subdomain (for example, _testing.example.com_). ...
Resource Limit is Reached
If you are seeing the following when visiting your website, it means that CloudLinux [https://www.cl...
HOW TO: Set Email Forwarding in Plesk
HOW DO I SET UP EMAIL FORWARDING IN PLESK? * Login to the Plesk control panel. * Once logge...
HOW TO: Disable directory browsing
You can use either of the below commands to stop directory browsing, just add either one to your .ht...
HOW TO: Change the MySQL collation settings in phpMyAdmin
This article describes how to use phpMyAdmin to change the collation settings for MySQL databases an...
MySQL passwords do not work after upgrade
This article describes a problem that occurs after a server is upgraded to MySQL 5.6.5 or later, and...
HOW TO: Leverage browser caching
Every time a visitor loads a webpage it has to download all the web files to properly display the pa...
HOW TO: Enable gzip compression for your sites
When a user hits your website a call is made to your server here to deliver the requested files. The...
HOW TO: Enable auto-reply for an email account in Plesk
HOW TO ENABLE AUTO-REPLY FOR AN EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in ...
HOW TO: Create new folders in SmarterMail
HOW TO CREATE NEW FOLDERS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
HOW TO: Create an Auto-Responder in SmarterMail
HOW TO CREATE AN AUTO-RESPONDER IN SMARTERMAIL This tutorial assumes that you have already logged ...
HOW TO: Setup Trusted Senders in SmarterMail
HOW TO SETUP TRUSTED SENDERS IN SMARTERMAIL This tutorial assumes that you have already logged int...
HOW TO: Set up Domain Redirection in cPanel
Now let's learn how to setup domain redirects. 1. Login to cPanel 2. Click the "Redirects" icon....
HOW TO: Create email in Plesk
HOW TO CREATE EMAIL IN PLESK? The following steps will allow you to create new email accounts in P...
HOW TO: Common HTTP errors and fixing them.
100, 200, 300 SERIES CODES HTTP status codes ranging from 100 to 199 are informational codes. If a ...
EMAIL: Windows Email SmarterMail Reports
HOW TO VIEW EMAIL REPORTS IN SMARTERMAIL This tutorial assumes that you have already logged into y...
EMAIL: Enable/Disable SpamAssassin
SpamAssassin is a free program that comes with all cPanel and WHM installations. It's used to filter...
SHARED HOSTING: Relay Localhost Mail Service Disabled in Shared S...
Kindly be informed that Relay Localhost Mail Service has been disabled in all our Shared Servers. ...
How Long Does It Take To Register and Activate My Domain?
DO YOU PROVIDE DEDICATED IP ADDRESSES FOR SHARED HOSTING ACCOUNTS? Yes, we can provide dedicated ...
My Strongbolt Domain Service Is Suspended
Many have been confusing Strongbolt/Bulletproof domains and hosting to be immune of any suspension o...
HOW TO: Sending email using PHP (PHPMailer)
You can send email using PHPMailer from your PHP script with SMTP authentication. To use PHPMailer c...
SEM FRESH Email Blacklist or Email goes to spambox
SEM FRESH EMAIL BLACKLIST OR EMAIL GOES TO SPAMBOX If your domain is blacklisted by SEM as checked...
Redirect Traffic to SSL Connections in Plesk
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS You may want to ensure that visitors to your web site ...
How to create a Node.js application with cPanel using the Node.js...
HOW TO CREATE A NODE.JS APPLICATION WITH CPANEL USING THE NODE.JS SELECTOR The Node.js selector all...
NEW TOOL: CloudFlare for Shared Hosting cPanel Customers [INFO]
Dear valued customers, We gladly inform you that our Linux cPanel hosting is now equipped with add...
R1Soft Server Backup Manager
Updated on: 2nd July 2015 FOR DEDICATED SERVER WITH SERVER BACKUP SUBSCRIPTION User may refer thi...
Dynamail : Setting Email Usage Alert
Dynamail : How to set alerts for email usage Here are instructions on how to setup an event that wi...
HOW TO: Setup content filtering in SmarterMail
HOW TO SETUP CONTENT FILTERING IN SMARTERMAIL THIS TUTORIAL ASSUMES THAT YOU HAVE ALREADY LOGGED I...
Why would I exceed my bandwidth limit in cPanel?
There might be couple things which can cause your website exceed your monthly bandwidth. 1. You ma...
Resource Usage in Shared Hosting (inodes)
DEFINITION OF "UNLIMITED": We do not set a limit on the amount of resources a single customer can ...
HOW TO: Repair Table in phpMyAdmin
HOW TO REPAIR DATABASE TABLES Before we start a repair of a database table, we want to first check ...
HOW TO: Disable Directory Browsing using .htaccess File
For security purposes, we recommend that you to disable directory browsing on your website so no one...
HOW TO: Find Hosting IP Address in cPanel
1. Login to your cPanel Hosting Account. You can get the Control Panel URL, Username and Password in...
HOW TO: Analyze Bandwidth in cPanel
There are a few different methods that can be used to review your bandwidth usage from within your c...
HOW TO: Create a User-Friendly URL using .htaccess
If your website is using long URL like EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into...
HOW TO: Add a Addon Domain in Plesk
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME: * LOGIN TO PLESK. * Go to the Websites & Domai...
HOW TO: Set Two Factor Authentication in cPanel
This knowledgebase will guide you on how to set Two Factor Authentication onto your cPanel hosting. ...
HOW TO: Use Multiple Identities in RoundCube in cPanel
Follow the below steps :- STEP 1: LOGIN TO ROUNDCUBE WEBMAIL CLIENT. STEP 2: CLICK THE SETTINGS ...
HOW TO: Change The Primary Language in cPanel
HOW TO: CHANGE THE PRIMARY LANGUAGE IN CPANEL SCREENSHOT REFERENCE 1: SCREENSHOT REFERENCE 2: ...
HOW TO: Upload a File Using File Manager in cPanel
HOW TO: UPLOAD A FILE USING FILE MANAGER (CPANEL) You can upload your files directly through cPane...
HOW TO: Clearing the LiteSpeed Cache Manually in Plesk
The LiteSpeed cache can be cleared by deleting the cache files stored in your account. To clear the ...
HOW TO: Create a Domain in Plesk
TO HOST A NEW WEBSITE WITH A SECOND-LEVEL DOMAIN NAME: 1) Go to WEBSITES & DOMAINS, click ADD DOMAI...
HOW TO: Create Domains in cPanel (Jupiter Theme)
THE "ADDON DOMAINS," "ALIASES," AND "SUBDOMAINS" INTERFACES WERE DEPRECATED IN CPANEL VERSION 100 AN...
Shared Hosting: Email Size Limit
ATTENTION:  SHARED HOSTING - EMAIL SIZE LIMIT Below are the limits of the Shared Hosting mail size...
Shared Hosting: Outgoing Message Limit Per Hour
HERE IS THE OUTGOING MESSAGE LIMIT PER HOUR BASED ON PACKAGES/SUBSCRIPTIONS. YOU MAY REFER BELOW DET...
Shared Hosting: Incoming and Outgoing Email Port
  INCOMING PORT ==>  PORT 110 OUTGOING PORT ==> PORT 26 You can refer to https://247livesuppor...
Shared Hosting: MySQL Database Size Limit
The limitation is 1GB. If a database on your account has exceeded the database size limitation (or...
HOW TO: Test Apache and PHP configuration
HOW TO TEST THE APACHE AND PHP CONFIGURATION Q. HOW CAN I BE SURE THAT MY PHP SERVER IS WORKING? AN...
HOW TO: Use Google Analytics on your website
Google Analytics is a system created by Google that can track traffic and metrics on your website. B...
HOW TO: Rename a table in phpMyAdmin
It's very easy to rename a table in phpMyAdmin. To do so, simply follow these steps: * Log in t...
cPanel : Accessing Wordpress Toolkit
SHARED HOSTING/WORDPRESS HOSTING : HOW TO USE WORDPRESS TOOLKIT WordPress Toolkit is a feature-rich...
Help, my website was hacked!
The most common reasons for a hacked (defaced) website include: - OUTDATED WEB APPLICATION. Every ...
Create a Robots.txt File
A web robot's primary job is to scan websites and pages for information; they work tirelessly to col...
Enable Root Login via SSH
By default SSH comes configured in a way that disables root user logins. This is done as a security ...
Practice Safe Passwords: A Quick Guide to Password Security
Your server is only as secure as your weakest password. As a rule of thumb, the more lengthy and com...
What is a Canonical tag?
WHAT IS A CANONICAL TAG? To put it simply a canonical tag is an HTML tag used to indicated to searc...
Resource usage -> Your site has been limited within the past 24 h...
RESOURCE USAGE -> YOUR SITE HAS BEEN LIMITED WITHIN THE PAST 24 HOURS It is normal for any site wit...
HOW TO: Create a catchall email account in Plesk
HOW TO CREATE A CATCHALL EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in to Plesk...
HOW TO: Setup scheduled tasks in Plesk
HOW TO SETUP SCHEDULED TASKS IN PLESK This demo assumes you've already logged in to Plesk. Now let...
HOW TO: Import emails and contacts from another email service in ...
HOW TO IMPORT EMAILS AND CONTACTS FROM ANOTHER EMAIL SERVICE IN SMARTERMAIL This tutorial assumes ...
HOW TO: Create contacts in SmarterMail
HOW TO CREATE CONTACTS IN SMARTERMAIL This tutorial assumes that you have already logged into your...
HOW TO: Setup spam filtering in SmarterMail
HOW TO SETUP SPAM FILTERING IN SMARTERMAIL This tutorial assumes that you have already logged into...
HOW TO: Create tasks in SmarterMail
HOW TO CREATE TASKS IN SMARTERMAIL This tutorial assumes that you have already logged into your Sm...
HOW TO: Modify settings in SmarterMail
HOW TO MODIFY SETTINGS IN SMARTERMAIL This tutorial assumes that you have already logged into your...
HOW TO: Change cPanel Password
RESET PASSWORD FROM CPANEL * Log into CPANEL. * Click "PASSWORD & SECURITY" in the _Preferences...
HOW TO: Create Appointments in SmarterMail
HOW TO CREATE APPOINTMENTS IN SMARTERMAIL This tutorial assumes that you have already logged into ...
HOW TO: Find and install applications in Plesk
HOW TO FIND AND INSTALL APPLICATIONS IN PLESK This demo assumes you've already logged in to Plesk....
HOW TO: Add a domain forwarder in Plesk
HOW TO ADD A DOMAIN FORWARDER IN PLESK This demo assumes you've already logged in to Plesk. Now l...
HOW TO: Manage DNS zones in Plesk
HOW TO MANAGE DNS ZONES IN PLESK This demo assumes you've already logged in to Plesk. Now let's l...
HOW TO: Setup web users in Plesk
HOW TO SETUP WEB USERS IN PLESK This demo assumes you've already logged in to Plesk. Now let's le...
HOW TO: Create and manage user accounts in Plesk
HOW TO CREATE AND MANAGE USER ACCOUNTS IN PLESK This demo assumes you've already logged in to Ples...
HOW TO: Edit your contact information in Plesk
HOW TO EDIT YOUR CONTACT INFORMATION IN PLESK This demo assumes you've already logged in to Plesk....
HOW TO: Limit the number of outgoing messages in Plesk
HOW TO LIMIT THE NUMBER OF OUTGOING MESSAGES IN PLESK This demo assumes you've already logged in t...
HOW TO: Change the root directory of Primary domain with .htacces...
If you have a website installed for the primary domain of your hosting account, by default your webs...
HOW TO: Manage databases and database users in Plesk
CREATING A DATABASE To create a database, follow these steps: 1. Log in to Plesk. 2. In the lef...
HOW TO: Reset Email Password in cPanel
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL? * Log in to cPanel and click on Email Accounts. * ...
HOW TO: Connect to my FTP using FileZilla
FileZilla is one of the most commonly used FTP clients thanks to its rich-featured and user-friendly...
HOW TO: Upload a File Using FileZilla
UPLOADING A FILE: * Connect to your server using FileZilla [https://247livesupport.biz/ticket/in...
HOW TO: Add Subdomains in cPanel
Below steps to guide you on creating subdomain to your main domain. * Login in to cPanel. * Cl...
HOW TO: Add new Domain Alias in cPanel
Domain aliases enable you to point one or more domains to your primary domain. For example, if your ...
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