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Knowledgebase : Shared Hosting
Hey there! If you're looking to set your desktop mail client software as your default email shop, you've come to the right place!! Emails can be configured on various email clients such as Outlook, Outlook Express, Thunderbird etc. The mail clients li...
You might need to find your website's IP address to point your domain name to it, or to use it to upload your website through File Transfer Protocol (FTP). HOW TO FIND MY ACCOUNT'S IP ADDRESS IN CPANEL To find your account's IP address using cPanel, pl...
Posted in NewsPost on 09 June 2014 09:48 AM ATTENTION: All users/customers using Helm Server Dear Valued Customers, Please be informed that we will CLOSE DOWN ALL OF HELM SERVER IP: 111.90.130.180, 124.217.226.25, 124.217.226.30, 124.217.226.36, 124.2...
1) WHAT IS CLOUDFLARE? WHO CAN USE CLOUDFLARE? CloudFlare is a FREE system that improves website's performance and security where it acts as a proxy between your visitors and Shinjiru's servers. CloudFlare is not appropriate for websites that stream vi...
ATTENTION: To all Shared Hosting customers with websites and domains hosted in cPanel (Linux) servers. Dear valued customers, Our Shared Hosting admin has changed all our cPanel Shared servers to a standard and centralized DNS NS. New hosting customers...
aspSmartUpload - Upload Component for ASP aspSmartUpload is a server-side component that can be used to upload files from a client's machine to the server, under your domain. How do you use aspSmartUpload? --------------------------------------- T...
100, 200, 300 SERIES CODES HTTP status codes ranging from 100 to 199 are informational codes. If a browser is attempting to access a website and these codes are returned, they are normally not displayed onscreen. They are simply internal codes for the br...
A web robot's primary job is to scan websites and pages for information; they work tirelessly to collect data on behalf of search engines and other applications. For some, there is good reason to keep pages away from search engines. Whether you want to fi...
By default SSH comes configured in a way that disables root user logins. This is done as a security precaution and means that you cannot directly login as the root user over SSH. However you can usually get around the need for root ssh login by using the ...
The most common reasons for a hacked (defaced) website include: - OUTDATED WEB APPLICATION. Every popular web application (Joomla, WordPress, PhpBB...) has had security problems and that's why you have to use always the latest version. - OUTDATED WEB AP...
[ Updated April 2016 ] NOTE: Applicable for all Shared hosting accounts. We set the limit to 200 EMAILS PER DOMAIN/HOUR to prevent the servers from being mail or spam abused. For more information, kindly contact our support team @ 247Livesupport.bi...
FileZilla is one of the most commonly used FTP clients thanks to its rich-featured and user-friendly interface. You can download the latest stable version available from their official WEBSITE [HTTPS://FILEZILLA-PROJECT.ORG/DOWNLOAD.PHP?SHOW_ALL=1]. STE...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME: * LOGIN TO PLESK. * Go to the Websites & Domains. * click Add Domain. * Specify the name of the Addon domain or the new domain that you want to add in your web hosting account on this page. * ...
HOW TO ADD A DOMAIN FORWARDER IN PLESK This demo assumes you've already logged in to Plesk. Now let's learn how to add a domain forwarder. Click the ADD DOMAIN button. Now enter the domain name you want as a forwarder. In the HOSTING TYPE section, c...
Domain aliases enable you to point one or more domains to your primary domain. For example, if your primary domain is _example.com_, you could have domain aliases for _example.org_ and _example.net_ that point to _example.com_. Now let's learn how to cr...
Below steps to guide you on creating subdomain to your main domain. * Login in to cPanel. * Click the "Subdomains" icon. * Enter the prefix of your new subdomain. * Make sure the domain name your subdomain will be associated with is selected....
After you create a domain, you can easily add a new subdomain (for example, _testing.example.com_). To do this, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS: 3. Click ADD SUBDOMAIN. 4. In the SUBDOMAIN N...
There are a few different methods that can be used to review your bandwidth usage from within your cPanel account. The easiest and quickest way to check your current bandwidth would be to simply look onto the left hand side of your control panel, once y...
BACKING UP A DATABASE You can quickly and easily create a database backup using Plesk. When you do this, Plesk exports the database as an SQL file. To back up a database using Plesk, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, c...
RESET PASSWORD FROM CPANEL * Log into CPANEL. * Click "PASSWORD & SECURITY" in the _Preferences_ section * You can change your password by filling in the fields and clicking CHANGE YOUR PASSWORD NOW!. Be sure to use a strong password. Way to go! Y...
HOW TO CHANGE THE FTP PASSWORD? * Log into CPANEL. * Select _FTP ACCOUNTS_ under the _FILES_ section of cPanel. * Select "_CHANGE PASSWORD_" in the _ACTIONS_ column beside the FTP account that needs a password reset. * Type in your new password a...
To change the memory_limit for PHP, please follow these steps: 1. Log into cPanel. 2. Find and click 'SELECT PHP VERSION'. 3. Then click 'SHOW PHP OPTIONS' there will be a list of options you can modify. 4. You can adjust your PHP MEMORY LIMIT up to ...
In order to change PHP version in cPanel please do the following: 1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on "Select PHP Version" 2. Select the preferred/ required PHP version 3. Click on "Set as current" and then on Save to ...
CHANGING ASP.NET VERSIONS To change the active ASP.NET version on your Plesk account, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS. 3. Locate the domain you want to configure, and then click HOSTING SETTI...
This article describes how to use phpMyAdmin to change the collation settings for MySQL databases and tables. ABOUT CHARACTER SETS AND COLLATION MySQL enables you to store and process data in a wide variety of languages using various character sets. Fo...
There are several ways to check the version of the MySQL service on your account. The first one is via a PHP script. You have to create a new file on your account, for example mysql.php, and inside it place the following: 1 2 3 4 5 6 7 8 9 10...
CREATING AN FTP ACCOUNT * Login to cPanel. * Click the FTP ACCOUNTS button in the _Files_ section. * In the _Add FTP Account_ section, fill in the fields as needed. Below is a brief description of the options. OPTION DESCRIPTION LOGIN: ...
HOW TO CREATE A CATCHALL EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in to Plesk. Now let's learn how to create a catchall email account. Click the MAIL tab. Then click the MAIL SETTINGS tab. Select the domain for which you want to...
If your website is using long URL like EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into "EXAMPLE.COM/SITEMAP" in .htaccess Modify this line according to your needs and then add this code to your .htaccess file. RewriteEngine on RewriteRul...
HOW TO CREATE AN AUTO-RESPONDER IN SMARTERMAIL This tutorial assumes that you have already logged into your email account in SmarterMail Click the down arrow button to scroll down in the left navigation toolbar if the Settings icon is not visible Unde...
HOW TO CREATE APPOINTMENTS IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account To create a new Appointment, select the icon for Calendar in the left navigation toolbar Let's move the calendar ahead one day b...
HOW TO CREATE CONTACTS IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account To create a new Contact, select the icon for Contacts in the left navigation toolbar Existing Contacts will be listed here. We wil...
In order to create email in cPanel please do the following: 1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on EMAIL ACCOUNTS 2. Fill in the details 3. Click on CREATE ACCOUNT
HOW TO CREATE NEW FOLDERS IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account Select the Actions menu dropdown and then click on New Folder Select and enter a Folder name Click the Save button Select and r...
HOW TO CREATE TASKS IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account To create a new task, select the icon for Tasks in the left navigation toolbar Let's create a new task by clicking on the New button S...
You can use either of the below commands to stop directory browsing, just add either one to your .htaccess file. Options -Indexes or Options None This is useful if you have a big list of files in a directory with no index.html file and you don't wan...
For security purposes, we recommend that you to disable directory browsing on your website so no one can see the files/folders of your website. You can disable Directory Browsing by adding this line to your .HTACCESS file. Options -Indexes To edit the...
TO EDIT .HTACCESS FILE VIA THE CPANEL FILEMANAGER FOLLOW THE BELOW STEPS – 1. Log into your cPanel account. 2. In the "Files" section, click on "File Manger" Icon. 3. cPanel File Manager will be open, select the appropriate domain name or folder loca...
HOW TO ENABLE AUTO-REPLY FOR AN EMAIL ACCOUNT IN PLESK This demo assumes you've already logged in to Plesk. Now let's learn how to enable auto-reply for an email account. Click the MAIL tab. Select the email address for which you want to setup an aut...
When a user hits your website a call is made to your server here to deliver the requested files. The larger the files are, the longer it will take for your webpage to load for your visitors. By enabling gzip compression you're reducing the size of the fil...
SpamAssassin is a free program that comes with all cPanel and WHM installations. It's used to filter out incoming email on a server side basis. Meaning it's sorted through as it comes into the server. If this is available to a user, they are able to activ...
HOW TO FIND AND INSTALL APPLICATIONS IN PLESK This demo assumes you've already logged in to Plesk. Now let's learn how to find and install third party applications. Click the APPLICATIONS tab. You can use third party applications to add features to y...
At times it is noticed that SSL is installed on a wordpress site but on the web browser the green padlock icon is not visible. This issue is caused due to the mixed contents present in your site code. Mixed content means there are some URL's with http p...
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN To install a Let's Encrypt SSL certificate on your domain, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS: 3. Click LET’S ENCRYPT icon: The LET'S ...
_HOW TO GENERATE A FULL BACKUP IN CPANEL_ In order to generate a full backup in cPanel please do the following: 1. Log in to cPanel https://ip:2083 [https://ip:2083]--> click on "Backup" icon 2. Under Full Backup, click "Download a Full Website Backu...
_HOW TO GENERATE A FULL BACKUP IN PLESK_ In order to generate a full backup in Plesk please do the following: 1. Log into Plesk 2. Click on Domains 3. Click on Manage Domain or Manage Hosting 4. Click on Websites & Domains 5. Click on Backup Ma...
The following items use up space on your hosting account so these are the things we'll be looking at: * Website files * E-mail * Backups REDUCING WEBSITE FILES TO CLEAR SPACE Deleting website files is something you should NEVER do otherwise it'l...
HOW TO IMPORT EMAILS AND CONTACTS FROM ANOTHER EMAIL SERVICE IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account Click the down arrow button to scroll down in the left navigation toolbar if the Settings icon ...
HOW TO INSTALL WORDPRESS WITH PLESK? To install a new WordPress copy on a subscription: 1. Log into your Plesk panel. 2. When you click on WEBSITES & DOMAINS TAB, following page appears. 3. Click on the WORDPRESS ICON on the upper right hand side o...
Every time a visitor loads a webpage it has to download all the web files to properly display the page. This includes all the HTML, CSS, JavaScript, images and videos. LEVERAGING THE BROWSER CACHING allows you to control for how long the browser should ca...
CREATING A DATABASE To create a database, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click DATABASES. The DATABASES page appears. 3. Click ADD DATABASE. The ADD A DATABASE page appears. 4. In the DATABASE NAME text box, type ...
HOW TO MODIFY SETTINGS IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account Click the down arrow button to scroll down in the left navigation toolbar if the Settings icon is not visible From the User tab in A...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS You may want to ensure that visitors to your web site always use a secure connection. To do this, follow these steps: 1. Log in to Plesk. 2. In the left sidebar, click WEBSITES & DOMAINS. 3. Locate the d...
MySQL database size limitations are applied for all shared hosting plans, in order to ensure fair resource usage. The limitation is 1GB. If a database on your account has exceeded the database size limitation (or it is getting close to reaching the limi...
By default, Plesk requires users to authenticate before they can view the statistics page for a website or domain. If you want, however, you can remove password protection from the statistics page. REMOVING PASSWORD PROTECTION To remove password protec...
It's very easy to rename a table in phpMyAdmin. To do so, simply follow these steps: * Log in to cPanel. * From the DATABASES section, click on the PHPMYADMIN icon. * In the narrow left column, select the database containing the table you wis...
HOW TO REPAIR DATABASE TABLES Before we start a repair of a database table, we want to first check to see if we have to do it. 1) Log into your cPanel and select the PHPMyAdmin icon. 2) Select the database you wish to check. 3) Select the tables you...
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL? * Log in to cPanel and click on Email Accounts. * Click on "Password" at the specific email in order to reset the password for it. * Type in the password in provided spaces and then to commit the changes...
You can send email using PHPMailer from your PHP script with SMTP authentication. To use PHPMailer classes, you just need to download PHPMailer class files from the following URL: https://github.com/PHPMailer/PHPMailer [https://github.com/PHPMailer/PHPMa...
HOW DO I SET UP EMAIL FORWARDING IN PLESK? * Login to the Plesk control panel. * Once logged in, click on the EMAIL ADDRESS icon. * On the Mail page, click on the email address for which you want to create an email forwarder. * On the nex...
Now let's learn how to setup domain redirects. 1. Login to cPanel 2. Click the "Redirects" icon. 3. Choose whether you want this redirect to be temporary or permanent. 4. Then enter the URL you want to redirect. 5. Then enter the destination URL...
HOW TO SETUP CONTENT FILTERING IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account Click the down arrow button to scroll down in the left navigation toolbar if the Settings icon is not visible Click on the +...
HOW TO SETUP SCHEDULED TASKS IN PLESK This demo assumes you've already logged in to Plesk. Now let's learn how to setup scheduled tasks. Click the SCHEDULED TASKS link here on the right. Before adding a task, let's click SETTINGS. Set your time zone,...
HOW TO SETUP SPAM FILTERING IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account Click the down arrow button to scroll down in the left navigation toolbar if the Settings icon is not visible Click on the + si...
HOW TO SETUP TRUSTED SENDERS IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account Click the down arrow button to scroll down in the left navigation toolbar if the Settings icon is not visible Click on the Tru...
HOW TO TEST THE APACHE AND PHP CONFIGURATION Q. HOW CAN I BE SURE THAT MY PHP SERVER IS WORKING? AND HOW TO KNOW THE VERSION AND MODULES ENABLED? A. You can create a simple PHP script and load it from your browser in order to know the version of PHP an...
UPLOADING A FILE: * Connect to your server using FileZilla [https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/496/0/how-to--connect-to-my-ftp-using-filezilla]. * You will see your server's files listed in the top _Remote site_ ...
Google Analytics is a system created by Google that can track traffic and metrics on your website. By adding Google Analytics to your website, you can track and analyze the amount of visitors your website receives, the keywords users entered to find your ...
HOW TO VIEW EMAIL REPORTS IN SMARTERMAIL This tutorial assumes that you have already logged into your SmarterMail account Click the down arrow button to scroll down in the left navigation toolbar if the Report icon is not visible Select the Reports to...
This article describes a problem that occurs after a server is upgraded to MySQL 5.6.5 or later, and how to resolve it. PROBLEM When you try to access a database on a server running MySQL 5.6.5 or later the login fails, even though you are using the co...
Dear valued customers, We gladly inform you that our Linux cPanel hosting is now equipped with additional Tool called "CLOUDFLARE". WHAT IS CLOUDFLARE? CloudFlare is a service that improves website's performance and security where it acts as a proxy b...
Please be informed that we do NOT allow OX (Open-Xchange) in our Shared Hosting environment. You can use OX ONLY in VPS or Dedicated server packages.
PARSER ERROR MESSAGE: THE VIRTUAL PATH '/COMMON/FOOTER.ASCX' MAPS TO ANOTHER APPLICATION, WHICH IS NOT ALLOWED. ISSUE: I am getting this error when I try to run my ASP.NET application on my Windows hosting server. Parser Error. DESCRIPTION: An error ...
Your server is only as secure as your weakest password. As a rule of thumb, the more lengthy and complex a password, the stronger it is. Follow the best practices below for generating difficult to crack passwords. Best Practices DOS * DO USE PASSWO...
Updated on: 2nd July 2015 FOR DEDICATED SERVER WITH SERVER BACKUP SUBSCRIPTION User may refer this Guide [http://247livesupport.biz/guide/How%20to%20backup%20with%20R1soft.pdf] for details on R1Soft's Data Protection Policy & others settings. FOR SHAR...
The below code when added to an .htaccess file will automatically redirect any traffic destined for http:_ to https:_ RewriteEngine On RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
Kindly be informed that Relay Localhost Mail Service has been disabled in all our Shared Servers. If you would like to send emails using scripts or localhost it will be possible only when using PHP SMTP AUTHENTICATION. ++++++++++++++++++++++++++++++++...
If you are seeing the following when visiting your website, it means that CloudLinux [https://www.cloudlinux.com/] has stopped the processing of your website due to it reaching the set limit on your account. We use 'CloudLinux' system to ensure that no si...
RESOURCE USAGE -> YOUR SITE HAS BEEN LIMITED WITHIN THE PAST 24 HOURS It is normal for any site with any sort of traffic to see the "Your site has been limited within the past 24 hours," message in the CPANEL -> RESOURCE USAGE section and this article wi...
RESOURCE USAGE IN SHARED HOSTING Definition of "UNLIMITED": We do not set a limit on the amount of resources a single customer can use. We make every commercially reasonable effort to provide our Customers all the resources needed to power their websi...
ATTENTION: ALL CUSTOMERS HOSTING IN THE FOLLOWING SHARED SERVERS: 124.217.255.91 124.217.255.150 124.217.241.60 124.217.242.220 124.217.242.70 111.90.134.20 111.90.134.210 111.90.148.220 Dear valued customers, With reference to the subject matte...
NOTE: This is an old announcement which we have posted on 2nd Nov 2010. We re-post it again as a references. Dear valued customers, Due to the recent defacement issue, our server administrator has tightened the security of all shared hosting servers. ...
Updated by Service Maintenance Team on 15th June 2015 ATTENTION: All Shared Hosting customers Below are the limits of the Shared Hosting mail size for outgoing emails. Max email size including the attachment: Windows & Webmail based:   20 MB /email...
The SSH and telnet service in Shared Hosting environment has been disabled. If you wish to use SSH or Telnet, we would recommend you to get our VPS or Dedicated server hosting. Have further queries or need assistance? Feel free to submit us a support ...
Supported Applications in our Shared Hosting environment: LINUX SHARED HOSTING PLATFORM: http://shinjiru.com.my/products/economy_linux_features [http://shinjiru.com.my/products/economy_linux_features] WINDOWS SHARED HOSTING PLATFORM: http://shinji...
ATTENTION: All Shared Hosting customers In line with our Shared Hosting streamlining and updating, we only enable certain shared servers with Website Builder. If you would like to use Website Builder, kindly contact us and we will make necessary arran...
WHAT IS A CANONICAL TAG? To put it simply a canonical tag is an HTML tag used to indicated to search engines that similar URLs are actually the very same page. The canonical tag is added to pages using a link element in the HEAD of the HTML document. I...
CONCURRENT CONNECTION: The number of authenticated "handshakes" between a client and/or server during any given time before all communications have been disconnected whether by force or by refusal. In layman's terms : "how many people are using your web...
If you log into cPanel, you will see on the left/right hand side "Entry Processes" with a number. An "Entry Process" is how many PHP scripts you have running at a single time. Our shared hosting has a limit of 20 PHP scripts at a single time. Keep in ...
Which programming languages are available in Shared Hosting? Our Linux servers support: PHP, HTML, CSS, JavaScript, CGI, Perl, Java, SSI, Phython, C, C++ Our Windows servers support: ASP, HTML, CSS, JavaScript, ASP.NET [http://asp.net/], .NET Frame...
There might be couple things which can cause your website exceed your monthly bandwidth. 1. You may be exceeding your bandwidth limits due to high volume of visits to your website as specially if you have your website image and media intensive. 2. You...
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