Knowledgebase
(12)WHM
(24)cPanel
(7)Plesk
(18)CentOS Linux Server
(3)Windows Server
(8)Cloud
(9)Wordpress Hosting
(117)MANUALS & GUIDES <<- Important!
(22)Applications
(41)CMS (Content Management System )
(65)Control Panel
(33)Database
(27)Dedicated Servers
(14)Domain Name
(13)Domain Name Server (DNS)
(5)Downloads / Tools
(6)Email Blasting (International)
(93)Email Hosting
(4)FAQ for ex-SmarterTeam customers
(3)Google Apps
(5)Network
(5)Reseller Tips
(2)FAQ for IPxCess
(126)Security
(69)Shared Hosting
(5)SSL
(2)Video Guide
(2)VPN (Virtual Private Network)
(9)Webserver
Hey there! If you're looking to set your desktop mail client software
as your default email shop, you've come to the right place!!
Emails can be configured on various email clients such as Outlook,
Outlook Express, Thunderbird etc.
The mail clients li...
You might need to find your website's IP address to point your domain
name to it, or to use it to upload your website through File Transfer
Protocol (FTP).
HOW TO FIND MY ACCOUNT'S IP ADDRESS IN CPANEL
To find your account's IP address using cPanel, pl...
Posted in NewsPost on 09 June 2014 09:48 AM
ATTENTION: All users/customers using Helm Server
Dear Valued Customers,
Please be informed that we will CLOSE DOWN ALL OF HELM SERVER IP:
111.90.130.180, 124.217.226.25, 124.217.226.30, 124.217.226.36,
124.2...
1) WHAT IS CLOUDFLARE? WHO CAN USE CLOUDFLARE?
CloudFlare is a FREE system that improves website's performance and
security where it acts as a proxy between your visitors and Shinjiru's
servers.
CloudFlare is not appropriate for websites that stream vi...
ATTENTION: To all Shared Hosting customers with websites and domains
hosted in cPanel (Linux) servers.
Dear valued customers,
Our Shared Hosting admin has changed all our cPanel Shared servers to
a standard and centralized DNS NS. New hosting customers...
aspSmartUpload - Upload Component for ASP
aspSmartUpload is a server-side component that can be used to upload
files from a client's machine to the server, under your domain.
How do you use aspSmartUpload?
---------------------------------------
T...
100, 200, 300 SERIES CODES
HTTP status codes ranging from 100 to 199 are informational codes. If
a browser is attempting to access a website and these codes are
returned, they are normally not displayed onscreen. They are simply
internal codes for the br...
A web robot's primary job is to scan websites and pages for
information; they work tirelessly to collect data on behalf of search
engines and other applications. For some, there is good reason to keep
pages away from search engines. Whether you want to fi...
By default SSH comes configured in a way that disables root user
logins. This is done as a security precaution and means that you
cannot directly login as the root user over SSH. However you can
usually get around the need for root ssh login by using the ...
The most common reasons for a hacked (defaced) website include:
- OUTDATED WEB APPLICATION. Every popular web application (Joomla,
WordPress, PhpBB...) has had security problems and that's why you have
to use always the latest version.
- OUTDATED WEB AP...
[ Updated April 2016 ]
NOTE: Applicable for all Shared hosting accounts.
We set the limit to 200 EMAILS PER DOMAIN/HOUR to prevent the servers
from being mail or spam abused.
For more information, kindly contact our support team @
247Livesupport.bi...
FileZilla is one of the most commonly used FTP clients thanks to its
rich-featured and user-friendly interface. You can download the latest
stable version available from their official WEBSITE
[HTTPS://FILEZILLA-PROJECT.ORG/DOWNLOAD.PHP?SHOW_ALL=1].
STE...
TO HOST A NEW WEBSITE WITH AN ADDON DOMAIN NAME:
* LOGIN TO PLESK.
* Go to the Websites & Domains.
* click Add Domain.
* Specify the name of the Addon domain or the new domain that you
want to add in your web hosting account on this page.
*
...
Domain aliases enable you to point one or more domains to your primary
domain. For example, if your primary domain is _example.com_, you
could have domain aliases for _example.org_ and _example.net_ that
point to _example.com_.
Now let's learn how to cr...
Below steps to guide you on creating subdomain to your main domain.
* Login in to cPanel.
* Click the "Subdomains" icon.
* Enter the prefix of your new subdomain.
* Make sure the domain name your subdomain will be associated with
is selected....
After you create a domain, you can easily add a new subdomain (for
example, _testing.example.com_). To do this, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Click ADD SUBDOMAIN.
4. In the SUBDOMAIN N...
There are a few different methods that can be used to review your
bandwidth usage from within your cPanel account.
The easiest and quickest way to check your current bandwidth would be
to simply look onto the left hand side of your control panel, once y...
BACKING UP A DATABASE
You can quickly and easily create a database backup using Plesk. When
you do this, Plesk exports the database as an SQL file.
To back up a database using Plesk, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, c...
To change the memory_limit for PHP, please follow these steps:
1. Log into cPanel.
2. Find and click 'SELECT PHP VERSION'.
3. Then click 'SHOW PHP OPTIONS' there will be a list of options you
can modify.
4. You can adjust your PHP MEMORY LIMIT up to ...
In order to change PHP version in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on
"Select PHP Version"
2. Select the preferred/ required PHP version
3. Click on "Set as current" and then on Save to ...
CHANGING ASP.NET VERSIONS
To change the active ASP.NET version on your Plesk account, follow
these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the domain you want to configure, and then click HOSTING
SETTI...
This article describes how to use phpMyAdmin to change the collation
settings for MySQL databases and tables.
ABOUT CHARACTER SETS AND COLLATION
MySQL enables you to store and process data in a wide variety of
languages using various character sets. Fo...
There are several ways to check the version of the MySQL service on
your account.
The first one is via a PHP script. You have to create a new file on
your account, for example mysql.php, and inside it place the
following:
1
2
3
4
5
6
7
8
9
10...
CREATING AN FTP ACCOUNT
* Login to cPanel.
* Click the FTP ACCOUNTS button in the _Files_ section.
* In the _Add FTP Account_ section, fill in the fields as needed.
Below is a brief description of the options.
OPTION
DESCRIPTION
LOGIN:
...
If your website is using long URL like
EXAMPLE.COM/FILES/FOLDER/SITEMAP.HTML, you can change it into
"EXAMPLE.COM/SITEMAP" in .htaccess
Modify this line according to your needs and then add this code to
your .htaccess file.
RewriteEngine on
RewriteRul...
In order to create email in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083] --> click on
EMAIL ACCOUNTS
2. Fill in the details
3. Click on CREATE ACCOUNT
You can use either of the below commands to stop directory browsing,
just add either one to your .htaccess file.
Options -Indexes
or
Options None
This is useful if you have a big list of files in a directory with no
index.html file and you don't wan...
For security purposes, we recommend that you to disable directory
browsing on your website so no one can see the files/folders of your
website.
You can disable Directory Browsing by adding this line to your
.HTACCESS file.
Options -Indexes
To edit the...
TO EDIT .HTACCESS FILE VIA THE CPANEL FILEMANAGER FOLLOW THE BELOW
STEPS –
1. Log into your cPanel account.
2. In the "Files" section, click on "File Manger" Icon.
3. cPanel File Manager will be open, select the appropriate domain
name or folder loca...
When a user hits your website a call is made to your server here to
deliver the requested files. The larger the files are, the longer it
will take for your webpage to load for your visitors. By enabling gzip
compression you're reducing the size of the fil...
At times it is noticed that SSL is installed on a wordpress site but
on the web browser the green padlock icon is not visible. This issue
is caused due to the mixed contents present in your site code.
Mixed content means there are some URL's with http p...
INSTALLING A LET’S ENCRYPT SSL CERTIFICATE ON YOUR DOMAIN
To install a Let's Encrypt SSL certificate on your domain, follow
these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS:
3. Click LET’S ENCRYPT icon:
The LET'S ...
_HOW TO GENERATE A FULL BACKUP IN CPANEL_
In order to generate a full backup in cPanel please do the following:
1. Log in to cPanel https://ip:2083 [https://ip:2083]--> click on
"Backup" icon
2. Under Full Backup, click "Download a Full Website Backu...
_HOW TO GENERATE A FULL BACKUP IN PLESK_
In order to generate a full backup in Plesk please do the following:
1. Log into Plesk
2. Click on Domains
3. Click on Manage Domain or Manage Hosting
4. Click on Websites & Domains
5. Click on Backup Ma...
The following items use up space on your hosting account so these are
the things we'll be looking at:
* Website files
* E-mail
* Backups
REDUCING WEBSITE FILES TO CLEAR SPACE
Deleting website files is something you should NEVER do otherwise
it'l...
HOW TO INSTALL WORDPRESS WITH PLESK?
To install a new WordPress copy on a subscription:
1. Log into your Plesk panel.
2. When you click on WEBSITES & DOMAINS TAB, following page appears.
3. Click on the WORDPRESS ICON on the upper right hand side o...
Every time a visitor loads a webpage it has to download all the web
files to properly display the page. This includes all the HTML, CSS,
JavaScript, images and videos. LEVERAGING THE BROWSER CACHING allows
you to control for how long the browser should ca...
CREATING A DATABASE
To create a database, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click DATABASES. The DATABASES page appears.
3. Click ADD DATABASE. The ADD A DATABASE page appears.
4. In the DATABASE NAME text box, type ...
REDIRECTING USERS TO SSL-ENABLED CONNECTIONS
You may want to ensure that visitors to your web site always use a
secure connection. To do this, follow these steps:
1. Log in to Plesk.
2. In the left sidebar, click WEBSITES & DOMAINS.
3. Locate the d...
MySQL database size limitations are applied for all shared hosting
plans, in order to ensure fair resource usage. The limitation is 1GB.
If a database on your account has exceeded the database size
limitation (or it is getting close to reaching the limi...
By default, Plesk requires users to authenticate before they can view
the statistics page for a website or domain. If you want, however, you
can remove password protection from the statistics page.
REMOVING PASSWORD PROTECTION
To remove password protec...
It's very easy to rename a table in phpMyAdmin. To do so, simply
follow these steps:
*
Log in to cPanel.
*
From the DATABASES section, click on the PHPMYADMIN icon.
*
In the narrow left column, select the database containing the table
you wis...
HOW TO REPAIR DATABASE TABLES
Before we start a repair of a database table, we want to first check
to see if we have to do it.
1) Log into your cPanel and select the PHPMyAdmin icon.
2) Select the database you wish to check.
3) Select the tables you...
HOW TO RESET EMAIL PASSWORD IN LINUX CPANEL?
* Log in to cPanel and click on Email Accounts.
* Click on "Password" at the specific email in order to reset the
password for it.
* Type in the password in provided spaces and then to commit the
changes...
You can send email using PHPMailer from your PHP script with SMTP
authentication. To use PHPMailer classes, you just need to download
PHPMailer class files from the following URL:
https://github.com/PHPMailer/PHPMailer
[https://github.com/PHPMailer/PHPMa...
HOW DO I SET UP EMAIL FORWARDING IN PLESK?
*
Login to the Plesk control panel.
*
Once logged in, click on the EMAIL ADDRESS icon.
*
On the Mail page, click on the email address for which you want to
create an email forwarder.
*
On the nex...
Now let's learn how to setup domain redirects.
1. Login to cPanel
2. Click the "Redirects" icon.
3. Choose whether you want this redirect to be temporary or permanent.
4. Then enter the URL you want to redirect.
5. Then enter the destination URL...
HOW TO TEST THE APACHE AND PHP CONFIGURATION
Q. HOW CAN I BE SURE THAT MY PHP SERVER IS WORKING? AND HOW TO KNOW
THE VERSION AND MODULES ENABLED?
A. You can create a simple PHP script and load it from your browser in
order to know the version of PHP an...
UPLOADING A FILE:
* Connect to your server using FileZilla
[https://247livesupport.biz/ticket/index.php?/Knowledgebase/Article/View/496/0/how-to--connect-to-my-ftp-using-filezilla].
* You will see your server's files listed in the top _Remote site_
...
Google Analytics is a system created by Google that can track traffic
and metrics on your website. By adding Google Analytics to your
website, you can track and analyze the amount of visitors your website
receives, the keywords users entered to find your ...
This article describes a problem that occurs after a server is
upgraded to MySQL 5.6.5 or later, and how to resolve it.
PROBLEM
When you try to access a database on a server running MySQL 5.6.5 or
later the login fails, even though you are using the co...
Dear valued customers,
We gladly inform you that our Linux cPanel hosting is now equipped
with additional Tool called "CLOUDFLARE".
WHAT IS CLOUDFLARE?
CloudFlare is a service that improves website's performance and
security where it acts as a proxy b...
Please be informed that we do NOT allow OX (Open-Xchange) in our
Shared Hosting environment.
You can use OX ONLY in VPS or Dedicated server packages.
PARSER ERROR MESSAGE: THE VIRTUAL PATH '/COMMON/FOOTER.ASCX' MAPS TO
ANOTHER APPLICATION, WHICH IS NOT ALLOWED.
ISSUE: I am getting this error when I try to run my ASP.NET
application on my Windows hosting server. Parser Error.
DESCRIPTION: An error ...
Updated on: 2nd July 2015
FOR DEDICATED SERVER WITH SERVER BACKUP SUBSCRIPTION
User may refer this Guide
[http://247livesupport.biz/guide/How%20to%20backup%20with%20R1soft.pdf]
for details on R1Soft's Data Protection Policy & others settings.
FOR SHAR...
The below code when added to an .htaccess file will automatically
redirect any traffic destined for http:_ to https:_
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R,L]
Kindly be informed that Relay Localhost Mail Service has been disabled
in all our Shared Servers.
If you would like to send emails using scripts or localhost it will be
possible only when using PHP SMTP AUTHENTICATION.
++++++++++++++++++++++++++++++++...
If you are seeing the following when visiting your website, it means
that CloudLinux [https://www.cloudlinux.com/] has stopped the
processing of your website due to it reaching the set limit on your
account. We use 'CloudLinux' system to ensure that no si...
RESOURCE USAGE IN SHARED HOSTING
Definition of "UNLIMITED":
We do not set a limit on the amount of resources a single customer can
use. We make every commercially reasonable effort to provide our
Customers all the resources needed to power their websi...
ATTENTION: ALL CUSTOMERS HOSTING IN THE FOLLOWING SHARED SERVERS:
124.217.255.91
124.217.255.150
124.217.241.60
124.217.242.220
124.217.242.70
111.90.134.20
111.90.134.210
111.90.148.220
Dear valued customers,
With reference to the subject matte...
NOTE: This is an old announcement which we have posted on 2nd Nov
2010. We re-post it again as a references.
Dear valued customers,
Due to the recent defacement issue, our server administrator has
tightened the security of all shared hosting servers.
...
Updated by Service Maintenance Team on 15th June 2015
ATTENTION: All Shared Hosting customers
Below are the limits of the Shared Hosting mail size for outgoing
emails.
Max email size including the attachment:
Windows & Webmail based: 20 MB /email...
The SSH and telnet service in Shared Hosting environment has been
disabled.
If you wish to use SSH or Telnet, we would recommend you to get our
VPS or Dedicated server hosting.
Have further queries or need assistance? Feel free to submit us a
support ...
Supported Applications in our Shared Hosting environment:
LINUX SHARED HOSTING PLATFORM:
http://shinjiru.com.my/products/economy_linux_features
[http://shinjiru.com.my/products/economy_linux_features]
WINDOWS SHARED HOSTING PLATFORM:
http://shinji...
ATTENTION: All Shared Hosting customers
In line with our Shared Hosting streamlining and updating, we only
enable certain shared servers with Website Builder.
If you would like to use Website Builder, kindly contact us and we
will make necessary arran...
CONCURRENT CONNECTION:
The number of authenticated "handshakes" between a client and/or
server during any given time before all communications have been
disconnected whether by force or by refusal. In layman's terms : "how
many people are using your web...
If you log into cPanel, you will see on the left/right hand side
"Entry Processes" with a number.
An "Entry Process" is how many PHP scripts you have running at a
single time. Our shared hosting has a limit of 20 PHP scripts at a
single time.
Keep in ...
Which programming languages are available in Shared Hosting?
Our Linux servers support:
PHP, HTML, CSS, JavaScript, CGI, Perl, Java, SSI, Phython, C, C++
Our Windows servers support:
ASP, HTML, CSS, JavaScript, ASP.NET [http://asp.net/], .NET
Frame...
There might be couple things which can cause your website exceed your
monthly bandwidth.
1. You may be exceeding your bandwidth limits due to high volume of
visits to your website as specially if you have your website image and
media intensive.
2. You...
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