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Knowledgebase : Billing
Some client may deposit money in advance, which can be applied to unpaid invoices. 1. Add Fund option allows client to set amount to topup and select payment method. 2. Billing system will issue invoice for client to make payment.
Auto-renew option on your domain name does not indicate that your domain will be automatically renewed once it expires. The option is to allow invoice to be automatically generated and send to client prior to domain's expiry date. If this auto-renew opti...
1. Client is required to provide existing password to reset new password. 2. Client can click on Generate Password button to auto-generate new password. PASSWORD STRATEGIES 1. Some common methods used to create passwords are easy to guess by attackers. ...
Due to security purpose, client is not allowed to change registered email address from client portal. Client must contact Billing Team or Customer Care Team to perform verification process.
1. At login page, click _FORGOT PASSWORD_ button. 2. Enter registered email address . Then, click _SUBMIT _button. 3. Password reset request link will be sent to the registered email address. 4. Check email account and click _RESET YOUR PASSWORD_ link. 5....
As a precaution against fraud, Shinjiru may reject suspicious orders to reduce the number of fraud. If the transaction is valid, kindly submit ticket to contact our Billing Team and they may issue new invoice for you to make payment via other payment meth...
For Manual payment, you need to send us your payment details. 1. Your account will not be activated until we receive full payment confirmation from our Account Department (within 1-2 working days). Hence, we encourage you to use our Automated Payment Me...
Clients to create sub-contact under their main account: * add sub-account without any permission/access (for reference only) * activate sub-account (able to manage client account with separate login details) * set email preferences (emails to be received ...
Client can update all details in profile except below due to verification & security purposes, which client must contact Billing Team or Customer Care team to perform verification process: * first name * last name * company name * email address (must be u...
We accept various payment methods with anonymous identity. 1. BITCOINS We accept bitcoins via direct payment or via CoinPayments Payment Gateway. Our wallet ID is available in website (https://www.shinjiru.com/company/payment-info/) Please include ...
We accept a wide range of payment methods. 1. AUTOMATED BANK TRANSFER MOLPay is our authorised payment gateway that enables you to make online transfers from your bank account to make a payment with Shinjiru. 2. NON-AUTOMATED BANK TRANSFER Bank: Mal...
1. Login to your account. 2. Go to Billing >> My Invoices 3. Click Unpaid option at side banner to view your unpaid invoice(s) list 4. Click on the invoice that you want to pay 5. Select payment method (Paypal/American Express (Auto)) 6. Click on Paypal S...
Security Question can be used as an extra level of security when you send us a request to retrieve your billing password. You may choose security question that you would like to use from dropdown list and insert the security answer that you prefer.
This option is to enable Two-factor Authentication. Registered mobile number must be valid so that client can receive TAC sent via SMS.
Two-factor authentication is an extra layer of security designed to ensure that you're the only person who can access your account, even if someone knows your password. SETTING UP YOUR 2FA STEP 1: LOGIN Go to the admin login page and enter your regis...
Shinjiru is introducing a new Agents Program and we're inviting you to switch over. This new Program come with online commission tracking. You will be able to know how much you earn at real time. With Shinjiru's Agent Program, each agent will have his/her...
Client can enable/disable SMS notifications and set preference for this option: * Invoice First Overdue * Service Suspended
List of emails sent from Billing System to client, including below: * invoices * payment reminders / suspension notices * service activation forms (with service login details) * notification/confirmation emails Client can type keyword in search option to...
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