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Nov
23
Urgent Power Maintenance at Holland Data Centre - 30th November 2021
Posted by Afiqah A. on 23 November 2021 08:28 PM
ATTENTION: Urgent Power Maintenance at Holland Data Centre, Affected Server: Holland#13

Dear Valued Client,

Please be informed that our data centre provider in Holland has scheduled urgent power maintenance. The purpose of the maintenance is to upgrade the data centre power system.

Hence, there will be downtime for all the VPS residing in the host server, as the host server will be powered off during the maintenance.

The maintenance will commence as stated below:

=======================
Maintenance Window: 6 hours
Maintenance Date: 30th November 2021
Estimated Start Time: 4:30 PM (GMT+8)
Estimated Downtime: 5 hours (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================

For safety precaution, we strongly advise you to perform a full backup of your server before the maintenance work commences. Please refrain from performing any updates or changes on your server while maintenance work is in progress.

A new update will be posted as soon as the migration is completed successfully.

We thank you in advance for your patience.

Kind regards,
Team Shinjiru

Sincerely,
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Nov
21
ATTENTION: Hosting Server Hardware Reallocation - puma.eyopolis.biz
 
 
Dear Valued Customer,
 
Please be informed, our partner in Holland Datacenter will be performing an urgent server relocation as a part of their maintenance. The maintenance details as follow:
 
Server : 5.39.221.137 (puma.eyopolis.biz)
Maintenance Date/Day: 20th November 2021 (Saturday)
Maintenance Time: 18:00 CET
Maintenance Duration: 6 Hours
 
During the transfer, the server will become offline for approximately 4 to 5 hours. Nevertheless, we will take every possible approach to shorten the downtime.
 
We apologize for the inconveniences it may cause. Your understanding towards this matter is highly appreciated.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz or find us at Skype: Shinjiru121  !!
 
NOTE: If your account is no longer active on this server, kindly ignore this notice.
 
Sincerely,
 
Muslim S.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

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Nov
19
Urgent Power Maintenance at Holland Data Centre - 27 November 2021
Posted by Afiqah A. on 19 November 2021 09:56 PM
ATTENTION: Urgent Power Maintenance at Holland Data Centre Affected Server: Holland#14

Dear Valued Client,

Please be informed that our data centre provider in Holland has scheduled urgent power maintenance. The purpose of the maintenance is to upgrade the data centre power system.

Hence, there will be downtime for all the VPS residing in the host server, as the host server will be powered off during the maintenance.

The maintenance will commence as stated below:

=======================
Maintenance Window: 6 hours
Maintenance Date: 27th November 2021
Estimated Start Time: 5:30 PM (GMT+8)
Estimated Downtime: 5 hours (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================

For safety precaution, we strongly advise you to perform a full backup of your server before the maintenance work commences. Please refrain from performing any updates or changes on your server while maintenance work is in progress.

A new update will be posted as soon as the migration is completed successfully.

We thank you in advance for your patience.

Kind regards,
Team Shinjiru

Sincerely,
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Nov
19
ATTENTION: Hosting Server Hardware Reallocation - hawkeye.myhostcpl.com
Posted by Nursaifullah Mat Nor on 19 November 2021 04:53 PM
ATTENTION: Hosting Server Hardware Reallocation - hawkeye.myhostcpl.com

Dear Valued Customer,

Please be informed, our partner in Holland Datacenter will be performing an urgent server relocation as a part of their maintenance. The maintenance details as follow:

Server : 146.0.76.66 (hawkeye.myhostcpl.com)
Maintenance Date/Day: 27th November 2021 (Saturday)
Maintenance Time: 10:30 (AM) CET
Maintenance Duration: 6 Hours

During the transfer, the server will become offline for approximately 4 to 5 hours. Nevertheless, we will take every possible approach to shorten the downtime.

We apologize for the inconveniences it may cause. Your understanding towards this matter is highly appreciated.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz or find us at Skype: Shinjiru121  !!

NOTE: If your account is no longer active on this server, kindly ignore this notice.

Sincerely,

Saiful MN
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

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Nov
10
ATTENTION: Hosting Server Hardware Replacement - rhenium.articdns.com - COMPLETED
Posted by Nursaifullah Mat Nor on 10 November 2021 09:22 PM
UPDATE (V3):

The migration ran into some unforeseen errors and we have decided to put a pause on it. We will be reattempting the migration tomorrow. Please refer details :

 

Maintenance Date/Day: 17th November 2021 (Wednesday)

Maintenance Time: 10:00 (AM) GMT+8

Maintenance Duration: 12 Hours

 

Your service will remain uninterrupted until then. You may continue to do necessary updates.


UPDATE (V2):


It appears that the data migration takes more than 12 hours as we anticipated. However, there is no reason to be alarmed as we will re-sync each account after the migration - it is a part of our migration checklist. The downtime will only happen once we start to switch the ip from the old server to the new one. With a smooth process, we can expect the downtime to be less than an hour


In the meantime, we recommend that customers avoid amending or upgrading anything in your account during this maintenance window to avoid any potential data loss issues

Update (V1):
 
Dear Valued Customer,
 
Please be informed that our System Administrator will be performing  Hosting Account Migration as part of Corrective Maintenance for server 'rhenium.articdns.com' in which your account is hosted. Maintenance details are as follows:
 
Maintenance Date/Day: 16th November 2021 (Tuesday)
Maintenance Time: 10:00 (AM) GMT+8
Maintenance Duration: 12 Hours
 
From the previous notice dated 11th November 2021, there is another changes that will take place. The new server will be upgraded with MySQL 8.0. With recent cPanel Version, older MySQL Version is no longer an option to be installed. There is no need to worry as he have performed similar migration before and usually all databases found to be compatible. Should there be an issue related to MySQL, we would migrate you to a  another server that support older MySQL Version.
 
Thank you
 
Sincerely,
 
Saiful MN.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *


ATTENTION: Hosting Server Hardware Replacement - rhenium.articdns.com


Dear Valued Customer,

Please be informed that our System Administrator will be performing  Hosting Account Migration as part of Corrective Maintenance for server 'rhenium.articdns.com' in which your account is hosted. Maintenance details are as follows:

Maintenance Date/Day: 16th November 2021 (Tuesday)
Maintenance Time: 10:00 (AM) GMT+8
Maintenance Duration: 12 Hours

We apologize for the short notice; however, we identified the hardware you're currently hosting beginning to deter that leading up to sluggish server performance and possible data loss may follow if no immediate action is taken. At this juncture, we have applied some workaround, but it didn't entirely fix the problem. Delaying to address this issue will lead to sluggish server performance, hence  we must apply these mission critical migrations of all the accounts to newly configured and patched hardware at our earliest opportunity.

This maintenance will cause intermittent interruption of services. Rest assured that we will take every possible step to speed up the whole process. The expected maintenance window is 12 hours; though, each account should only see intermittent downtime while it is being migrated. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this maintenance window to avoid any potential data loss issues. There will be no changes in Server Hostname and IP Address

Please keep yourself updated by referring to our news update. If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Skype: Shinjiru121 !!

Your cooperation and understanding are highly appreciated.

NOTE: If your account is no longer active on this server, kindly ignore this notice.

Thank you

Sincerely,

Saiful MN.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *


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Nov
3
Reminder: Update to Microsoft 365 and Outlook for Windows connectivity
Posted by Shakir M. on 03 November 2021 11:07 AM

To: All users of Office365/Microsoft365.

Affected: Users with machines running Outlook 2007 & 2010. Please refer to below table for the other no longer supported Apps. 

Final Reminder: As previously announced (MC229143 - December '20, MC274503 - July and MC288472 - September), to ensure that we meet performance expectations, we are updating the supported versions of Outlook for Windows that can connect to Microsoft 365 services.

Note: Effective November 1, 2021, the following versions of Outlook for Windows (starting with Outlook 2007, in a phased rollout), will not be able to connect with Office 365 and Microsoft 365 services.

  • Additional Apps and Versions have been added since last communication.

    Office and Microsoft 365 Apps

    Outlook for Windows Version

    Office 2007

    All Versions

    Office 2010

    All Versions

    Office 2013

    Versions prior to 15.0.4971.1000 of Office 2013 (Service Pack 1 with the October 2017 Update)

    Office 2016 MSI

    Versions prior to 16.0.4600.1000 of Office 2016 (With the November 2017 Update, KB 4051890)

    Microsoft 365 Apps for enterprise;(formerly Office 365 ProPlus)

    1705 and older

    Microsoft 365 Apps for business(formerly Office 365 Business)

    1705 and older

    Key Points:

    • Major: Retirement
    • Timing: November 1, 2021
    • Action: Ensure Outlook for Windows client are updated accordingly

    How this will affect your organization:

    Versions that are newer than minimum version requirements listed above, but are not the currently supported version, may experience connectivity issues.

    To see a list of the currently supported versions, visit  https://docs.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date 

    (for Microsoft 365 Apps) or Latest updates for versions of Office that use Windows Installer (MSI) (see “Latest Public Update” for Office 2013 and 2016).

    Supported versions of Outlook for Windows in Office and Microsoft 365 will continue to connect to Microsoft 365 services as expected.

  • What you need to do to prepare:

    We recommend that all users upgrade to the supported versions of Office and Microsoft 365 Apps.

    As work Around user that have issue with outlook 2007 & 2010 , they able to login to Outlook Webmail Version to manage the emails by login to https://outlook.office365.com/ 

      

Thank you.

Kind Regards,

Shakir M.
Technical Success Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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