RSS Feed
News
Jan
12

Dear Valued Customers,

We received following announcement from our network upstream provider end.
+++++++++++++++++++++++++++++++++++++++++++
Please be informed that TATA observing an outage on submarine cable TGA Intra Asia since 09:27 GMT on 11th Jan 2017, and due to this all channels down on all fiber pairs and a drop in PFE voltage. Initial observation shows TATA lost all traffic coming out of Singapore on the S1 portion of TGN IA.
 
All traffic in/out of both Singapore and Vietnam will remain down until the repair can be scheduled.
 
+++++++++++++++++++++++++++++++++++++++++++
 
Customers hosting in MYA, MYS & MYI Datacentre Network may facing slow connection to their hosting and servers.
 
If you have any further concern or query, feel free do get back to us.
We will update again here once we receives another progress status from our upstream.
Sorry for inconvenience caused.
 
Thank you.
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:-
 
 
Dear Valued Customers,
 
We just received an update from our upstream provider that the network connection issue resolved now.
However there will be high latency to reach Europe destinations as the path will be via TGN Asia pacific.
 
If you still facing any issue to connect to your server or domain services, please feel free to contact us by submit us ticket at http://247livesupport.biz.
 
Thank you!
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jan
6
SECURITY ALERT : New updated Apache Version 2.4.25 [INFO]
Posted by Fatihah B. on 06 January 2017 02:43 PM
ATTENTION: All cPanel owners / administrators. 
 
 
Dear valued customers,
 
We were informed by our security team that cPanel, Inc. has released updated RPMs for EasyApache 4 on January 5, 2017, with Apache version 2.4.25.
 
This release addresses vulnerabilities related to CVE-2016-0736, CVE-2016-2161, CVE-2016-5387, CVE-2016-8740, and CVE-2016-8743. We strongly encourage all Apache 2.4 users to upgrade to version 2.4.25.
 
Our admin strongly advises all cPanel administrator to do necessary update and patching to prevent any injection in their website.
 
AFFECTED VERSIONS
All versions of Apache 2.4 through version 2.4.23
 
SECURITY RATING
The National Vulnerability Database (NIST) has given the following severity ratings to these CVEs:
 
CVE-2016-0736 - MEDIUM
Apache 2.4.25
Fixed bug in mod_session_crypto related to CVE-2016-0736
 
CVE-2016-2161 - MEDIUM
Apache 2.4.25
Fixed bug in mod_auth_digest related to CVE-2016-2161
 
CVE-2016-5387 - HIGH
Apache 2.4.25
Fixed bug in Core related to CVE-2016-5387
 
CVE-2016-8740 - HIGH
Apache 2.4.25
Fixed bug in mod_http2 related to CVE-2016-8740
 
CVE-2016-8743 - MEDIUM
Apache 2.4.25
Fixed whitespace parsing defects related to CVE-2016-8743
 
SOLUTION
cPanel, Inc. has released EasyApache 3.34.10 with an updated version of Apache 2.4.25. Unless you have disabled EasyApache updates, the EasyApache application updates to the latest version when launched.
Run EasyApache to rebuild your profile with the latest version of PHP.
 
REFERENCES
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jan
1
HAPPY NEW YEAR 2017 !
Posted by Frederic N. on 01 January 2017 04:49 PM
https://247livesupport.biz/pics/New%20Year%202017.jpg
 
Dear valued customers,
 
We hope all our customers have a Happy New Year 2017!
 
For your information, our office (Sales, Billing & Domain Name Department) will closed on tomorrow, 2nd Jan 2017 (Monday) as New Year's replacement holiday and we will resume our business as usual on 3rd January 2017 (Tuesday). During new year, the respective departments will have standby person who is on duty who will check your query on periodically basis.
 
However, our support team will be with you on 24x7 basis and you may contact us anytime by submit us a support ticket here at http://247livesupport.biz
 
Thank you for all the supports you have given to us throughout the year 2016.
Hope our partnership and business will continues in the year 2017!
 
 
Sincerely,
Frederic N.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jan
1
SECURITY ALERT : New WORDPRESS Version 4.7
Posted by Frederic N. on 01 January 2017 04:31 PM

ATTENTION: All WordPress users / owners / administrators. 

http://devotepress.com/wp-content/uploads/2016/08/4.7-778x438.jpg

Dear valued customers,
 
We were informed by our security team that the newest WordPress version 4.7 has been released.
You can check for more the details here.

Our admin strongly advises all WordPress users/administrators/developers to update their WP's core module, plugins as well as themes to the latest version as soon as possible to avoid any security breaches such as website defacement, hacked pages or mailboxes.
 
Sincerely,
Frederic N.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Nov
29
SECURITY ALERT : New MAGENTO Version 2.1.3 [INFO]
Posted by Frederic N. on 29 November 2016 12:29 PM

ATTENTION: All Magento's website users / owners / administrators.

As Updated on 1st January 2017

http://newsmartwave.net/magento2/porto/documentation/assets/images/magento2-logo.png

Dear valued customers,

 
We were informed by our security team that there is latest Magento version 2.1.3 has been released.
You can check for more the details HERE.

Our admin strongly advises all Magento's users to do necessary update and patching to prevent any injection in their website.
Feel free to approach us if you need our assistance on this matter.
Thank you and have a great day ahead.
 
 
Sincerely,
Frederic N.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

Read more »



Nov
7
SECURITY ALERT : New JOOMLA Version 3.6.5 [INFO]
Posted by Frederic N. on 07 November 2016 03:02 PM

ATTENTION:  All customer's hosting using CMS: Joomla

As updated on 1st January 2017

 
Dear valued customers;
 
Our security team was informed of a latest release of Joomla version --> 3.6.5
You may download the latest Joomla application version from here or update it via the hosting control panel.
 
** REMINDER:  Backup before update. For ver 3.5 & above, upgrade can be done via Joomla Update Components only.
** NOTE:  Joomla 2.5 - will EOL (End Of Life) on Dec 2014 - Check here for details.
 
Our admin strongly advises all the Joomla users do update their Joomla to this latest version. Our security team has received a number of reports about outdated Joomla websites being compromised and used for sending DDoS attacks. Some users had their websites defaced or hacked as well as used for sending spamming in our network. We need everyone's cooperation to keep our network safe and protected!
 
If you require any assistance at all, please don't hesitate to contact us.
Thank you.
 
 
Sincerely,
Frederic N.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »




Copyright © 2005 - 2016 Shinjiru International Inc. All Rights Reserved.