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Aug
3
MYS and MYA network having network interruption - FIXED
Posted by Hashvin N. on 03 August 2021 02:11 PM
ATTENTION: MYS & MYA range Network Interruption - FIXED
 
Dear Valued Clients,

Good day. As per subject the issue was fixed by our network team accordingly. Our team indicated that there was
a routing issue after the router rebooted. The information report will be provided for this outage once investigation
done.

Apologize for the inconvenience caused.

Thank you very much and stay safe!
 
Hashvin N.
Level 2 Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

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Jul
31
ATTENTION: All affected Dedicated Server and Colocation Server Administrators/Owners

Dear Valued Customers,

Network Maintenance Team will be conducting a Planned Switch Firmware Upgrade Maintenance on the time and date stated below.

The purpose of this maintenance is to upgrade the switch firmware where your server is connected currently. The upgrade is inevitable to fix a bug issue which we encounter. The bug is related to a vulnerability and delay on this upgrade will result in possible server compromise.

This maintenance will not affect all of our customers. Only those customers which receive maintenance downtime details via email will be affected by this maintenance.

The maintenance details are as follows:

=========
Maintenance Date: 13th – 14th August 2021
Maintenance Time: 11:30PM – 1:30AM (GMT +8)
Maintenance Downtime: 12:30AM (GMT +8)
Maintenance Downtime Period: 30 minutes
Maintenance Window: 2 hours
=========

Your server will be disconnected during the maintenance period as it will involve works on our network infrastructure. Your server will not be shut down during maintenance.

Please avoid amending or accessing your server during this Maintenance time due to data inconsistency reasons.

We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

We apologize for any inconvenience caused by the Planned Switch Firmware Upgrade Maintenance.

Thank you.

Sincerely,
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Jul
28
Planned MYS-Network Switch Upgrade Maintenance - 14th August 2021
Posted by Afiqah A. on 28 July 2021 12:00 PM
Dear Valued Customers,

Our Network Maintenance team will conduct a hardware upgrade to MYS-Network Switch on the time and date stated below.

The purpose of this maintenance is to upgrade the MYS-Switch hardware which links to the hardware node where your VPS resides to the higher-end switch.
The switch will be upgraded to a higher specification and throughput. Hence, will improve all servers’ connectivity.

The maintenance details are as follows:

=========
Maintenance Date: 14 August 2021
Maintenance Time: 1:00AM – 3:00AM (GMT +8)
Maintenance Downtime Period: approximately 2 to 5 minutes
Maintenance Window: 2 hours
=========

Your server(s) will be disconnected during the maintenance period as it will involve work on our network infrastructure. Your server(s) will not be shut down during maintenance.

Please avoid amending or accessing your server during this Maintenance time due to data inconsistency reasons.

We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

We apologize for any inconvenience caused by the Planned MYS-Network Switch Upgrade Maintenance.

Thank you.

Sincerely,
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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May
11
Shinjiru Shared Hosting Backup Policy
Posted by Zulkifli H. on 11 May 2021 05:29 PM
Dear Valued Customers,
 
We will start enforcing our backup policy on Shared Hosting Account. Any shared account using more than 10 gigs of disk space will be removed from our backup policy. To ensure continuous backup generation, User must ensure that his disk space consumption does not exceed 10 gigs. Your account will automatically backup into the next backup cycle once it reach below 10gigs threshold.
 
If you unable to reduce the storage to below 10GB, we will advise you to perform self backup and download it to your PC.
If you have a question, you may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
Thank you
Zul
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Oct
23
Data Centre Visits
Posted by Maria K on 23 October 2020 12:48 PM

Dear Valued Client

Abiding by the imposed Conditional Movement Control Order, Data Centre visits will be precautionary halted effective immediately.

Non essential team members & Client visits pre-set will be rescheduled until further notice.

In line of any emergency case, Clients who are in urgent need of visiting the Data Centre are responsible in presenting a Covid-19 test that is not more than 1 month old, after which, your Account Manager may guide you with the details of the safety measures that must be followed upon visit confirmation.

As always, feel free to contact us over on support@247livesupport.biz for any assistance related to your services with Shinjiru.

 

Stay Safe.

Team Shinjiru

 


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May
14
Affiliate Program
Posted by Maria K on 14 May 2020 03:55 PM

Affiliate Program Update

May 19, 2020

Ladies & Gents,

We are ready to Rock & Roll with our brand new in-house Affiliate portal, tailored to impart its users with ultimate simplicity and swift manoeuvre.

You may have noticed the recent unfortunate events that required our immediate attention and swift action in delivering an all rounded secure platform for your use. We thank you for your patience while we moulded the perfect solution within a reasonable time-frame.

As all existing affiliate accounts were disabled on the previous portal, we kindly ask you to re-register on the new and improved platform. We advise you to axe-out all of the previous unique links from the old portal on your website(s) etc. and replace them with the new dedicated affiliate link from the latest platform launched.

Should you be an existing Shinjiru user, you may access the Affiliate tab from your Shinjiru billing portal (located right after “Open Ticket” tab. For all non-existing Shinjiru members who wish to purely be Shinjiru Affiliates, kindly sign up over on https://www.shinjiru.com/affiliates/#subnav-join

All Affiliates, whether OG’s or new joiners, will be eligible for the USD10 New Sign Up Commission!

Affiliate Team
Shinjiru

 

______________________________________________________________________________________________________________________

 

May 14, 2020

Dear Affiliates,

We have recently had to undergo a System Provider (SP) update in an expeditious manner as the previous SP notified us of an infrastructure critical vulnerability that cased the platform’s instability. Enclosed you may refer to one of the email communications proving the sudden downtime experienced on May 4th. To ensure data safeguard, we provisioned an immediate suspension on all accounts.

Any Affiliates with pre-approved commission on the previous portal will not lose their commission. While it was impractical to carry the commission forward to the new portal, your Account Manager has manually recorded all the records up until the 13th of May, allowing you to cash-out your balance upon request to affiliate@shinjiru.com

All Affiliates will be able to create a new Affiliate Account on an in-house portal that is established and coffer. As always, we thank you for your continued support and patience while we coordinated a more secure solution interlinked to our own in-house system, ensuring ultimate reliability.

Your Account Manager is ready to answer any of your queries, feel free to email affiliate@shinjiru.com to wrap up any approved-pending cash-out commissions.

Keep an eye on https://www.shinjiru.com/affiliates/ for a brand new face-lift, allowing you access to the new portal. An announcement will be posted soon with all the details to get you started. Once ready, you are advised to login to the new platform and create your account to access a new unique link that you may use instead of the suspended links from the previous platform.

Affiliate Team
Shinjiru

 


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