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May
25
Dear Valued customers,
 
Please be informed our Data Center Engineer will be conducting an urgent maintenance on Russia Sharedserver IP: 91.218.247.89 where your hosting reside.

The maintenance details as below:

Maintenance Date/Day: 26 May 2017 (Friday)
Maintenance Time: 10:00am  - 12.00am (GMT +8)
Maintenance ETA: 2 Hours
Purpose: To replace faulty hard disk and configure RAID
 
At the appointed date and time, our DC engineer will be performing service affecting maintenance at our hardware where your hosting account located. During this maintenance, there will be no access to your hosting account including emails, websites, etc.
 
Your cooperation and understanding on this matter are much appreciated.

Do get back to us if you have any query or clarification on this maintenance works.
Thank you.
 

Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Update:

 

Dear Valued Customers,

We are glad to inform you that the urgent maintenance has been completed by our DC Engineers.

All the services have resumed online and working fine. Thank you for patience and cooperation.

If you required any assistance or facing on any issue, kindly contact us by submitting a support ticket trough: http://247livesupport.biz.

 

Martin R. 

Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 


Read more »



May
16
MYI Network Issue - RESOLVED
Posted by Awang A. on 16 May 2017 11:38 PM
Dear Valued Customers,

Please be informed that currently our MYI network is having network issue.

Issue identified: 11.00 PM (GMT +800)

Our Network engineer has been informed to do investigation on the root cause of the network issue.

We will give you another update once the problem has been resolve or next update.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
 
===============================================================================================
 
UPDATE:
 
Dear Valued Customers,
 
We are currently bringing up the backup core switch to the network. ETA is expected around 1 - 2 hours.
 
Your patience and cooperation is highly appreciated.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
===============================================================================================
 
UPDATE:
 
Dear Valued Customers,
 
We are glad to inform that the network issue has been rectified now.
 
On behalf of everyone in 247livesupport, I apologize for the inconvenience caused.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

Read more »



May
15
Alert: WannaCry Ransomware
Posted by Awang A. on 15 May 2017 10:54 AM

Dear Valued Customers,

We would like to inform you of the urgent ransomware outbreak that have been shutting major business offline that called WannaCry a.k.a Wcrypt. The ransomware uses a vulnerability first revealed to the public as part of a leaked stash of NSA-related documents to infect Windows PCs and encrypt their contents before demanding a ransom for the key to decrypt the encrypted files. The co-ordinated attack had managed to infect large numbers of computers across the health service around the world after it was first noticed by security researchers on 12 May 2017, in part due to its ability to spread within networks from PC to PC.

In the meantime, we would like to urge system administrators to patch their systems as soon as possible and keep their users aware of the new ransomware in order to prevent them to open suspicious emails/files. System administrators and internet users may take the following preventive measures to protect their computer from ransomware infection:

i. Perform regular backups of all critical information to limit the impact of data or system loss and to help expedite the recovery process. Ideally, this data should be kept on a separate device, and backups should be stored offline;

ii. Maintain up-to-date anti-virus software;

iii. Keep operating system and software up-to-date regularly with the latest patches;

iv. Do not follow unsolicited web links in email;

v. Be extra careful when opening email attachments;

vi. Follow best and safe practices when browsing the web

Ransomware does not only target home users, businesses can also become infected with ransomware which can have negative consequences, including: • Temporary or permanent loss of sensitive or proprietary information;

• Disruption to regular operations;

• Financial losses incurred to restore systems and files; and

• Potential harm to an organization’s reputation.

Advisories and alerts recently issued by CyberSecurity Malaysia that needs immediate patches as a measure to prevent ransomware infection are: https://www.mycert.org.my/en/services/advisories/mycert/2017/main/detail/1262/index.html https://www.mycert.org.my/en/services/advisories/mycert/2017/main/detail/1255/index.html

=======================================================================

We also would like to announce that we have successfully patched all our Windows Shared Hosting servers over the weekend.

The servers have been updated with the latest Microsoft Security Update and rebooted for the new patch to be applied.

 

Please do not hesitate to contact our 247livesupport.biz if you have any further inquiries.

Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
=======================================================================
 
UPDATE:
 
Please note that we blocked all versions of SMB at the network boundary by blocking TCP port 445 with related protocols on UDP ports 137-138 and TCP port 139, as we all  know about Uiwix Ransomware, has begun to spread by exploiting the same vulnerability in Windows SMBv1 and SMBv2 as WannaCry.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



May
6
MYA Network Issue - RESOLVED
Posted by Awang A. on 06 May 2017 09:10 PM
Dear Valued Customers,

Please be informed that currently our MYA network is having network issue to international routing.

Issue identified: 10.35am(GMT +800)

Our Network engineer has been informed to do investigation on the root cause of the network issue.

We will give you another update once the problem has been resolve or next update.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.
 
Thank you.
 
Awang A.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
==============================================================================================
 
#Update
 
Dear Value Customers,

We are pleased to inform that the issue has been identified and resolved since 4pm (GMT+8) on the same day.

Please do check and let us know if you faced any issue.
 
Regards,
Awang A.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



May
6
International Network Issue - MYA Datacenter
Posted by Mohamed A. on 06 May 2017 02:43 PM
Dear Valued Customers,

Please be informed that MYA Datacenter upstream provider currently having international route issue, our network team are currently investigating on the issue, we will update you as soon as the issue is fixed:-
The issue occurred on 6th MAY 2017 (Saturday) 10:00AM (GMT +800).
 
Your patience and cooperation highly appreciated, we apologized for any inconvenience it may cause.
 
If you have any queries or if you required further clarification on the isue, please don’t hesitate to contact us.

Thank you.

Read more »



Apr
20
SharedHosting Server IP:101.99.70.10 - MySQL issue - RESOLVED
Posted by Fatihah B. on 20 April 2017 10:54 AM
Dear Valued Customers,

Please be informed that our SharedHosting Server IP 101.99.70.10 is currently having some issue with mySql service.

Issue identified: 10:30am(GMT +800)
ETA: Next 2 hours

Our Server Engineer checking and working on the root cause. For your information,server currently running however user cannot modify on the database.

We will give you another update once the problem has been resolve or next update.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.

Thank you.
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »




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