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Oct
23
Data Centre Visits
Posted by Maria K on 23 October 2020 12:48 PM

Dear Valued Client

Abiding by the imposed Conditional Movement Control Order, Data Centre visits will be precautionary halted effective immediately.

Non essential team members & Client visits pre-set will be rescheduled until further notice.

In line of any emergency case, Clients who are in urgent need of visiting the Data Centre are responsible in presenting a Covid-19 test that is not more than 1 month old, after which, your Account Manager may guide you with the details of the safety measures that must be followed upon visit confirmation.

As always, feel free to contact us over on support@247livesupport.biz for any assistance related to your services with Shinjiru.

 

Stay Safe.

Team Shinjiru

 


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Oct
11
Server Main IP is unreachable - 124.217.255.140 : Resolved
Posted by Uvaraj N. on 11 October 2020 07:06 PM
UPDATE v1:
 
IP replacement have been cancelled as Server Main IP have back online now. Our upstream found the IP blocked at the core network. Sorry for the inconvenient cause. 
 
Thank you. 
 
Sincerely, 
Shinjiru Team
 
 
ATTENTION: IP Replacement from 124.127.255.140 to 124.217.255.146
 
Dear Valued Customer,
 
Please be informed that our Main IP (124.217.255.140) for Server "hammerhead2.ipchina163.com" is currently unreachable. We will be switching all the websites resolving to this IP to 124.217.255.146
 
Maintenance Date/Day: 11th Oct 2020 (Sunday)
Maintenance Time: 7.00 (PM)
Maintenance Duration: 3 Hours
 
We apologize for the short notice; however, we unable to resolve get the IP online as our upstream is still checking on the case. There will be 1-2 hours of propagation for those using server default nameserver.
 
For customers using other NS, please switch your website to the specified IP.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 
Thank you
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

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Oct
6
Hardware Upgrading on Russia Node - 17th October 2020
Posted by Fatihah B. on 06 October 2020 01:38 PM

NOTE: Mail-Blast has been sent to the affected users with the detailed information provided in the email.

 

Dear Valued Client,

Please be informed that our Server Maintenance Team will be conducting a scheduled migration works on Hardware Node IP: 185.70.107.77 & 185.130.215.56.

The migration will commence as stated below:

Migration Date:: 17th October 2020 (Saturday)
Estimated Time To Start: 10:00AM GMT +8
Maintenance Window: 12 hours
Estimated Downtime: 1 hour (for additional time, an update will be posted on 247livesupport.biz)
 
The purpose of the migration is to perform hardware upgrading works. There will be approximately 1 hour downtime during this migration period.
 
A new update will be posted the soonest the migration is successfully complete.

We thank you in advance for your patience.
 
Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *

 

 
 

 


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Sep
25

NOTE: Affected users/administrator/ server owner will received a mailblast.

 

Dear Valued Clients,

Please be informed that our Network Team will be conducting a Schedule Network Maintenance in MYS Datacenter Network on the following subnets:

===============
124.217.247.0/24
111.90.152.0/24
111.90.132.0/24
===============

Maintenance details are as follows:

Maintenance Date/Day: 10th October 2020 (Saturday)
Maintenance Time: 8:00 p.m - 9:00 p.m (GMT +8)
Downtime Duration: 30 minutes

The purpose of the maintenance is to move these subnets under VLAN. There will be 30 minutes downtime during this maintenance.

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

A new update will be posted the soonest the maintenance is successfully complete.

We thank you in advance for your patience.

Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System * 

==================================================================================

Updated On: 20:50

We are happy to report that the maintenance has been successfully completed. All 3 subnets have been moved to individual VLAN.

Should you be facing any issues on your hosting plan, do contact us via support@247livesupport.biz

Team Shinjiru


 

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May
14
Affiliate Program
Posted by Maria K on 14 May 2020 03:55 PM

Affiliate Program Update

May 19, 2020

Ladies & Gents,

We are ready to Rock & Roll with our brand new in-house Affiliate portal, tailored to impart its users with ultimate simplicity and swift manoeuvre.

You may have noticed the recent unfortunate events that required our immediate attention and swift action in delivering an all rounded secure platform for your use. We thank you for your patience while we moulded the perfect solution within a reasonable time-frame.

As all existing affiliate accounts were disabled on the previous portal, we kindly ask you to re-register on the new and improved platform. We advise you to axe-out all of the previous unique links from the old portal on your website(s) etc. and replace them with the new dedicated affiliate link from the latest platform launched.

Should you be an existing Shinjiru user, you may access the Affiliate tab from your Shinjiru billing portal (located right after “Open Ticket” tab. For all non-existing Shinjiru members who wish to purely be Shinjiru Affiliates, kindly sign up over on https://www.shinjiru.com/affiliates/#subnav-join

All Affiliates, whether OG’s or new joiners, will be eligible for the USD10 New Sign Up Commission!

Affiliate Team
Shinjiru

 

______________________________________________________________________________________________________________________

 

May 14, 2020

Dear Affiliates,

We have recently had to undergo a System Provider (SP) update in an expeditious manner as the previous SP notified us of an infrastructure critical vulnerability that cased the platform’s instability. Enclosed you may refer to one of the email communications proving the sudden downtime experienced on May 4th. To ensure data safeguard, we provisioned an immediate suspension on all accounts.

Any Affiliates with pre-approved commission on the previous portal will not lose their commission. While it was impractical to carry the commission forward to the new portal, your Account Manager has manually recorded all the records up until the 13th of May, allowing you to cash-out your balance upon request to affiliate@shinjiru.com

All Affiliates will be able to create a new Affiliate Account on an in-house portal that is established and coffer. As always, we thank you for your continued support and patience while we coordinated a more secure solution interlinked to our own in-house system, ensuring ultimate reliability.

Your Account Manager is ready to answer any of your queries, feel free to email affiliate@shinjiru.com to wrap up any approved-pending cash-out commissions.

Keep an eye on https://www.shinjiru.com/affiliates/ for a brand new face-lift, allowing you access to the new portal. An announcement will be posted soon with all the details to get you started. Once ready, you are advised to login to the new platform and create your account to access a new unique link that you may use instead of the suspended links from the previous platform.

Affiliate Team
Shinjiru

 


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Apr
23
SpamHaus Domain Listing
Posted by Maria K on 23 April 2020 09:26 AM

If your domain is flagged by our team for being listed in spamhaus, please do not panic. We will guide you to a potential solution that needs your cooperation and assistance.

1. Make sure the domain is under us. If your domain is not under us (you may use who.is or whois.net to check), you ought to consult with your domain provider.
2. Your name-servers must be changed to cloudflare.com name-servers. This falls under you. You will need to register with cloudflare.com (a free of charge registration), and follow the steps on their portal to obtain name-servers selected for your domain.
3. Once you have the name-servers in hand, please post them to our team (with the domain flagged/listed) then proceed to ask for a DNS update.
4. Propagation takes 6-12 hours. During this time, you will need to remain calm while the new name-servers resolve.
5. Once propagation is complete (you may visit and check from https://dnschecker.org), please visit https://www.spamhaus.org/lookup/ plug in your domain and follow the steps to delist your domain.
6. Spamhaus will usually revert back to you within 24 hours.

There is a possibility that the removal request is denied. Do bear in mind that such listings are not a result of our doing. They may simply be due to your activity or high alert domain name. Should you wish to analyse further, you may always reach out to spamhaus and conduct your private investigation.

You may opt to remove the domain name that has been denied a delisting and replace it with a new one on your hosting plan. There will be an additional one time fee for primary domain name replacement. For more info, contact our sales department.

 

Domain & Anti-Abuse Department 


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