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Jul
21
NOTE: All affected customer will need to update their Domain Name Server IP in respective registry.
 
 
Dear Valued Customer,
 
Please be informed that we will conducting Hardware Maintenance for these DNS hosted server. The maintenance date and time is: -
 
Maintenance date: 22nd July 2017
Maintenance time: 10:00 AM -  6.00 PM (GMT +800)
DNS Server:
DNS1.IP-ASIA.COM
DNS3.IP-ASIA.COM
NS1.IPCHINA163.COM
NS1.METALDNS.COM
NS2.AWEDNS.COM
NS2.IP-ASIA.COM
NS2.STEELDNS.COM
NS2.STRONGDNS19.COM
 
There will be no downtime occurred for the website and email services as the Primary/Secondary Name Server of respective Name Server are still online during this Maintenance.  
Do get back to us if you have any query or clarification on this maintenance works.
 
Thank you.
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
 
 
=======================================================================================
 Update:

Dear Valued Customers,

Kindly be informed the recent scheduled maintenance for DNS Hardware Node has completed successfully and there was no issue detected during the maintenance period. 

We will now proceed to close this session and on behalf of our team, we would like to thank you for your kind patience and co-operation during maintenance period.

Kindly feel free to contact our 247 Livesupport if you required any assistance. 

Thank you and have a nice day.

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jul
17
Urgent Maintenance: The Linux Backup for Shared Servers
Posted by Awang A. on 17 July 2017 05:36 PM

Dear Valued Customers,

Please kindly be informed that our backup server for Linux Shared Hosting is currently down for an urgent maintenance. The server is expected to be back online by the next 24 hours.

We strongly urge our shared hosting customers to make a backup on their own and store inside your computer. We won't be responsible if the backup server unable to restore the backup after the maintenance has been completed.

Your cooperation is highly appreciated.

If you have any further inquiries, you may contact us at support@247livesupport.biz

 

Sincerely,

Awang A.

Technical Support Manager


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Jul
13
SECURITY ALERT : New updated PHP Version for EasyApache 4 [INFO]
Posted by Fatihah B. on 13 July 2017 10:26 AM
ATTENTION: All cPanel owners / administrators. 
 
Dear valued customers,
 
We were informed by our security team that cPanel, Inc. has released updated RPMs for EasyApache 4 on July 12, 2017, with PHP versions 5.6.31, 7.0.21, and 7.1.7.
 
This release addresses vulnerabilities related to CVE-2017-9224, CVE-2017-9226, CVE-2017-9227, CVE-2017-9228, CVE-2017-9229, and CVE-2017-7890.
 
We strongly encourage all PHP 5.6 users to upgrade to version 5.6.31, all PHP 7.0 users to upgrade to version 7.0.21, and all PHP 7.1 users to upgrade to version 7.1.7.
 
AFFECTED VERSIONS
All versions of PHP 5.6 through 5.6.30
All versions of PHP 7.0 through 7.0.20
All versions of PHP 7.1 through 7.1.6
 
SECURITY RATING
The National Vulnerability Database (NIST) has given the following severity ratings to these CVEs:
 
CVE-2017-9224 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9224
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9224
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9224
 
CVE-2017-9226 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9226
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9226
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9226
 
CVE-2017-9227 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9227
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9227
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9227
 
CVE-2017-9228 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9228
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9228
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9228
 
CVE-2017-9229 - MEDIUM
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9229
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9229
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9229
 
CVE-2017-7890 - MEDIUM
PHP 5.6.31
Fixed bug in GD module related to CVE-2017-7890
 
PHP 7.0.21
Fixed bug in GD module related to CVE-2017-7890
 
PHP 7.1.7
Fixed bug in GD module related to CVE-2017-7890
 
SOLUTION
cPanel, Inc. has released updated RPMs for EasyApache 4 on July 12, 2017, with updated versions of 5.6, 7.0, and 7.1. Unless you have enabled automatic RPM updates in your cron, update your system with either yum update or WHM's Run System Update interface.
 
REFERENCES
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jul
11
NOTE: Affected user have been informed via MailBlast
 
Dear Valued Customers,

Please be informed that our VPS hardware node IP: 141.105.67.104 will be undergoing an urgent maintenance.
The maintenance details as below:

Maintenance Date/Day: 11th Juy 2017 (Friday)
Maintenance Time: 3:30pm  - 5:30pm (GMT +8)
Maintenance ETA: 2 Hours
 
During this maintenance, the server/node will be shut down for some physical checking and to monitor the health cooling system.
We are expecting a total down time up to 2hours which is as per below details in order to complete the maintenance.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.

Thank you.

Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 

=======================================================================================
 Update:

Dear Valued Customers,

Kindly be informed the recent Urgent Maintenance on VPS HWN IP: 141.105.67.104 completed successfully and there was no issue detected during the maintenance period. 

The server been physically checked to ensure all the hardware parts are intact and the past 12 hour monitoring have not triggered any further issue. Having said to this, we will now proceed to close this session and on behalf of our team, we would like to thank you for your kind patience and co-operation during maintenance period.

Kindly feel free to contact our 247 Livesupport if you required any assistance. 

Thank you and have a nice day.

 

Kind Regards,

Eric C.
Senior Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 
 

Read more »



May
15
Alert: WannaCry Ransomware
Posted by Awang A. on 15 May 2017 10:54 AM

Dear Valued Customers,

We would like to inform you of the urgent ransomware outbreak that have been shutting major business offline that called WannaCry a.k.a Wcrypt. The ransomware uses a vulnerability first revealed to the public as part of a leaked stash of NSA-related documents to infect Windows PCs and encrypt their contents before demanding a ransom for the key to decrypt the encrypted files. The co-ordinated attack had managed to infect large numbers of computers across the health service around the world after it was first noticed by security researchers on 12 May 2017, in part due to its ability to spread within networks from PC to PC.

In the meantime, we would like to urge system administrators to patch their systems as soon as possible and keep their users aware of the new ransomware in order to prevent them to open suspicious emails/files. System administrators and internet users may take the following preventive measures to protect their computer from ransomware infection:

i. Perform regular backups of all critical information to limit the impact of data or system loss and to help expedite the recovery process. Ideally, this data should be kept on a separate device, and backups should be stored offline;

ii. Maintain up-to-date anti-virus software;

iii. Keep operating system and software up-to-date regularly with the latest patches;

iv. Do not follow unsolicited web links in email;

v. Be extra careful when opening email attachments;

vi. Follow best and safe practices when browsing the web

Ransomware does not only target home users, businesses can also become infected with ransomware which can have negative consequences, including: • Temporary or permanent loss of sensitive or proprietary information;

• Disruption to regular operations;

• Financial losses incurred to restore systems and files; and

• Potential harm to an organization’s reputation.

Advisories and alerts recently issued by CyberSecurity Malaysia that needs immediate patches as a measure to prevent ransomware infection are: https://www.mycert.org.my/en/services/advisories/mycert/2017/main/detail/1262/index.html https://www.mycert.org.my/en/services/advisories/mycert/2017/main/detail/1255/index.html

=======================================================================

We also would like to announce that we have successfully patched all our Windows Shared Hosting servers over the weekend.

The servers have been updated with the latest Microsoft Security Update and rebooted for the new patch to be applied.

 

Please do not hesitate to contact our 247livesupport.biz if you have any further inquiries.

Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
=======================================================================
 
UPDATE:
 
Please note that we blocked all versions of SMB at the network boundary by blocking TCP port 445 with related protocols on UDP ports 137-138 and TCP port 139, as we all  know about Uiwix Ransomware, has begun to spread by exploiting the same vulnerability in Windows SMBv1 and SMBv2 as WannaCry.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jan
25
SECURITY ALERT : New WORDPRESS Version 4.7.1
Posted by Frederic N. on 25 January 2017 10:58 PM

ATTENTION: All WordPress users / owners / administrators. 

http://devotepress.com/wp-content/uploads/2016/08/4.7-778x438.jpg

Dear valued customers,
 
We were informed by our security team that the newest WordPress version 4.7.1 has been released.
You can check for more the details here.

Our admin strongly advises all WordPress users/administrators/developers to update their WP's core module, plugins as well as themes to the latest version as soon as possible to avoid any security breaches such as website defacement, hacked pages or mailboxes.
 
Sincerely,
Frederic N.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »




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