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May
17
Network Upgrade Maintenance - 24th July 2022
Posted by Afiqah A. on 17 May 2022 04:04 PM
ATTENTION: All Dedicated Server, Colocation Server, VPS, ShareHosting, and Exchange Administrators/Owners

Dear Valued Customers,

Please be informed that the Network Maintenance Team will be conducting a Planned Network Maintenance in AIMS Data Centre

We're currently upgrading our network infrastructure to provide you a better experience. Hence, we'll be performing backend infrastructure maintenance.

Only customer(s) who received this email will be affected by this maintenance.

The maintenance details are as follows:

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Maintenance Date: 24th July 2022
Maintenance Time: 00:00 – 04:00AM (GMT +8)
Maintenance Downtime: 1 hour
Maintenance Window: 4 hours
=========

Your server connection will be disconnected during the maintenance as it involves working with our infrastructure.

Kindly stop any activity involving the network to avoid data corruption due to inconsistency during the maintenance window.

If you have a further query on the maintenance, do not hesitate to contact us.

We greatly appreciate your patience and cooperation.

Thank you.

Best Regards,
Shinjiru Team.
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Apr
20
Urgent Router Firmware Upgrade Maintenance -- COMPLETED
Posted by Raffie M. on 20 April 2022 10:07 AM
ATTENTION: All Dedicated Server, VPS, Shared Hosting, Cloud, Colocation Customers & Server Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that our Network Maintenance Team will be conducting an urgent maintenance to upgrade one of our Core Router firmware in Shinjiru AIMS Data Centre. The firmware upgrade is to enhance security and stability for our network.
 
Kindly note that there will be no impact or downtime toward customer server(s) connection as we will be using the backup link. Customer may resume their server(s) activity as usual.
 
The maintenance details are as follows:
 
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Maintenance Date: 27th April 2022
Maintenance Time: 04:00 – 08:00 (GMT +8)
Maintenance Window: 4 hours
=========
 
If you have any question, you may contact us via 247LiveSupport.
 
We greatly appreciate your patience and cooperation.
 
Thank you.
 
 
Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 

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Apr
19
Planned Data Centre Power Maintenance - 21st May 2022 -- COMPLETED
Posted by Afiqah A. on 19 April 2022 11:27 AM
ATTENTION: All Dedicated Server Administrators/Owners
 
Dear Valued Clients,
 
Please be informed that the power maintenance had been completed. There are a few servers that required login details for further troubleshooting, of which the respective customers have been informed. 
 
Kindly check from your end and may revert to us anytime, if there is any issue related to this power maintenance.
  
We truly apologize for any inconvenience caused.
 
Thank you for your kind patience.
 
Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 

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Dear Valued Customers,

Please be informed that our Data Centre Maintenance Team will be conducting a Planned Power Maintenance which will affect our Data Centre.

The maintenance is to perform old grounding replacement which will be obsolete soon. This replacement is crucial to avoid interruption & power outages in the future. Only customers who received notification via E-Mail will be affected by this maintenance.

The maintenance details are as follows:

=========
Maintenance Date: 21st May 2022
Maintenance Time: 07:30 – 14:30 (GMT +8)
Maintenance Downtime: 08:00 – 14:00 (GMT +8)
Maintenance Downtime Period: 6 hours
Maintenance Window: 7 hours
=========

Please be informed that your server will be shut down during the maintenance period as it involves work on our main power source. Customers are strongly advised to shut down their server in advance to avoid any forced shut down from our end.

Please avoid amending or accessing your server during the maintenance period to avoid data inconsistency. We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

We strongly recommend customers to perform full data backup. In case if your server data is corrupted, you may restore it using the backup.
 
We also strongly advise customers to perform kernel updates or windows updates to avoid any system issue upon the server boot up after the maintenance is completed.

Should you require support assistance or feedback about the maintenance, kindly reply to this email and we will get back to you as soon as possible.

We truly apologize for any inconvenience caused and thank you for your consistent support.

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Apr
1
Critical Update for Sophos Firewall RCE Vulnerability
Posted by Palvin J. on 01 April 2022 12:12 PM
Dear Customers,
 
Please do take note of this new vulnerability affecting Sophos Firewall.
 
To Mitigate this issue you need to update your firmware ASAP.
 
More info is available in link below:

 

Kind Regards,

Palvin J.
Senior System Administrator
Enterprise Division
------------------------------------
* Thank you for using 247LiveSupport System *

 

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Mar
14
Dear Valued Customer,
 
Maintenance Date: 22 Match 2022 - 26 March 2022
Maintenance window: 4hrs
 
We will be performing Planned Maintenance on all Business Email Hosting (Dynamail) Servers starting from 22nd to 25th March. This is part of our exercise to continuously offer reliable service and security to our end users. During this maintenance, the server will undergo windows patching and email platform upgrade to the latest release. (Build 8097). You may refer to the release note below:
 
 
The expected maintenance window is around 3-4 hours. Be informed, mailboxes with Pop3 and ActiveSync protocol may experience issues in your outlook with email re-downloading upon upgrade. We also noticed, large mailbox will keep loading during the first logon due to re-indexing process. Rest assured that we will take every possible step to speed up the whole process. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues.
 
All customers shall get a personal notice on the exact date and time of maintenance. If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

You may also reach us via Telegram https://t.me/ShinjiruHosting

Your cooperation and understanding are highly appreciated.
 
Sincerely,  

Shared Hosting Team

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* Thank you for using 247LiveSupport System *


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Mar
2
AIMS Data Centre Power Maintenance --- COMPLETED
Posted by Raffie M. on 02 March 2022 06:24 PM
ATTENTION: All Dedicated Server, Colocation Server, VPS, Shared Hosting, Cloud and Exchange Administrators/Owners
 
Dear Valued Customers,
 
Please be informed that this Planned Power Maintenance successfully completed.
 
If you have any issue that related to this maintenance, do contact us via 247 Livesupport.
 
We appreciate your patience and cooperation.
 
Thank you.
 
Sincerely,
Shinjiru Team
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
===========================================================
 
 
Dear Valued Customers,
 
Please be informed that Data Centre Maintenance Team will be conducting a Planned Power Maintenance in AIMS Data Centre
 
AIMS Data Centre will be performing yearly major service for DRUPS 1,2,3,4 & 5 which impacting IPBUS 1,2,3,4 & 5 that connect to our Data Centre.
 
Please be informed that during the planned maintenance window, dual power feed equipment (A and B) will not have any downtime impact as it will be backed up by UPS & Generator-set in case of main power supply failure
 
The maintenance will be on multiple different time and date. The maintenance details are as follows:
 
=========
Maintenance Date: 21th March – 2nd April 2022
Maintenance Time: 0900 – 1800 (GMT +8)
Maintenance Downtime: No downtime
Maintenance Window:
 
Planned Maintenance for DRUPS # 1
Start: 21/3/2022 @ 0900AM
End: 23/3/2022 @ 1800PM
 
Planned Maintenance for DRUPS # 2
Start: 24/3/2022 @ 0900AM
End: 26/3/2022 @ 1800PM
 
Planned Maintenance for DRUPS # 3
Start: 28/3/2022 @0900AM
End: 29/3/2022 @1800PM
 
Planned Maintenance for DRUPS # 4
Start: 30/3/2022 @ 0900AM
End: 31/3/2022 @1800AM
 
Planned Maintenance for DRUPS # 5
tart: 1/4/2022 @ 0900AM
End: 2/4/2022 @1800PM
=========
 
This notification is only to notify customer that there will be a maintenance conducted by Data Centre Maintenance Team.
 
If you have further query on the maintenance, do not hesitate to contact us.
 
Thank you.
 
Sincerely,
Shinjiru Team
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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