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Jun
20
MYI Network Issue (fixed)
Posted by Amir N. on 20 June 2018 07:28 PM

Dear Valued Customer,

Kindly be informed previously there is network issue towards MYI network however it have recovered. 

If you still having network issue, please drop an email to support@247livesupport.biz.

Thank you

Sincerely,
Amir N.
Customer Care Help Desk
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247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Jun
19

Dear Customer,

We have completed the Maintenance on Shared Hosting Server IP: 124.217.255.101.

Your website/email have back online and the content and configuration will remain as before.

Please contacting us if you need assistance.

Thank you.

Kind Regards,

Rizal A.
Senior Support Specialist
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* Thank you for using 247LiveSupport System *


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Jun
19
Dear valued customers,

Please be informed our System Administrator will be conducting an Urgent Server Maintenance on Shared Hosting Server IP: 124.217.255.101

The maintenance details as below:

Maintenance Date/Day: 19 June 2018 (Tuesday)
Maintenance Time: 6.00pm (GMT +8)
Maintenance ETA: 3 Hours

The purpose of the maintenance is to perform System File Checking(Scan Disk).

During this maintenance period, there will be no access to your hosting account including emails, websites, etc.
We recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

Do get back to us if you have any query or clarification on this maintenance works.

Thank you.
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Jun
16
Dear Valued Customers,
 
For domain owners who are using .my Domains.
 
All .my domains are not accessible on Google DNS.
 
Mynic is experiencing DNS Issues at this moment so can switch to use openDNS
 
 
Date: 16th June 2018
Time: 4.30 AM MYT +0800
ETA : NA
 
We sincerely apologise for any inconvenience caused.
 
If you have any queries, please kindly email to support@247livesupport.biz.
 
Thank you.    
 
Sincerely,  
Sugen S.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

[Status] As of 3am 16th June, the MYNIC TLD’s remain inaccessible.

[Update] 4.50am – MYNIC confirms via a tweet that they are experiencing technical issues with their DNSSEC chain.

[Update] As of 2.30pm 16th June, the expired DNSSEC issue that has been affecting .my domain names for the last 20 hours seems to be resolved. 

[Update] At 5.56pm, MYNIC tweets an official statement with regards to the .my domain name outage.

Reference: https://www.mynic.my/en/news.php?id=275

 

We sincerely apologise for any inconvenience caused.
 
If you have any queries, please kindly email to support@247livesupport.biz.
 
Thank you.    
 
Sincerely,  
Sugen S.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  

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Jun
7
Urgent Maintenance VPS Hardware Node: 101.99.74.126 - UPDATE
Posted by Awang A. on 07 June 2018 12:22 AM

ATTENTION: All customers/administrators/users in VPS Hardware Node IP 101.99.74.126

 

Dear Valued Customers,

Please kindly be informed that the VPS hardware node 101.99.74.126 is currently experiencing technical difficulties. Our System Administrator is currently running the hard disk scan in order to check the disk integrity.

Estimated time to recover: 2:00 AM GMT+8

We will give another update in the next 2 hours.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,

Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

Please be informed that our system admin still working on checking VPS hardware node issues.

For effected customers on the hardware node, we will keep the news updated on news and ticket.

Mean while your patience and co-operation is truly appreciated. 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

Currently our system administrators are trying to bring up the server after the scanning process has been completed.

We will also start provisioning a backup hardware node and start creating replacement VPS.

Estimated time: 12:00 PM GMT+8

Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

Due to extensive repairs required, our service delivery team already started provisioning a replacement server for every affected customers. They will be notifying on the new server IP address shortly.

Meanwhile the old VPS hardware node still undergoing surface scan. We will give you another update in the next 4 hours.

 

Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

We are extremely sorry for this inconvenient caused and we highly anticipate your kind understanding and cooperation on regards to the current downtime.

We will do our best to provide best possible assistance to get your website and email back online once you have restored the backup.

In the meantime, we will update you in the next 12 Hours on the data recovery status as currently we have handed the hardisk over to Data Recovery Expert.

Clarence I.
Customer Care Help Desk
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247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 


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Jun
6
Internal Testing Email
Posted by Sugen S. on 06 June 2018 05:20 PM
Dear Valued Customers,
 
During an internal Mailblast testing, we have mistakenly emailed a test email to few of our customers.
 
Email took place on 6th June 2018.
Time: 2:30 pm
Sent from: cs@shinjiru.com.my
 
Kindly disregard the mentioned email.
We sincerely apologise for any inconvenience caused.
 
If you have any queries, please kindly email to support@247livesupport.biz.
 
Thank you.    
 
Sincerely,  
Sugen S.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  

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