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Mar
21
NOTE: Affected customer been informed via Mail Blast.
 
 
Dear Valued Customer,
 
Please be informed our Dedicated Server Team will be conducting an IP Relocation in our MYI Datacentre Network for all the Dedicated Server located in the Data Centre.
 
The maintenance details are as follows:
 
Maintenance Date/Day: 25th March 2017  
Maintenance Time: 08:00 - 18:00 (UTC +8)
Downtime Duration: 4 - 5 hours
 
The purpose of this maintenance is to migrate all our existing customers whom are using MYI network to the newly upgraded network. This new network will be equipped with additional security and latest feature align with the technology growth.
 
Please be informed, you will face difficulties to access to all the services related to your server during the maintenance window as the relocation will take place. None of your changes or update on the respective server will never be reflected during maintenance window and we urge you to stop operating to avoid any data inconsistency. Also it is advisable to perform complete backup for your account/server prior to the maintenance to avoid any unintended circumstances.
 
247 NewsPost will be updated regarding the maintenance progress from time to time.
 
Your patience and cooperation during the maintenance window is highly appreciated, we apologized for any inconvenience caused.
 
Please do not hesitate to contact us shall you have any inquiry/concern pertaining to this maintenance.
 
Thank you.
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
#Update
 
Dear Value Customers,

Kindly be informed that, due to unforeseen circumstances, the schedule Network maintenance has extended until 10:00 PM today.

On behalf of our team, we would like to appreciate your kind co-operation and patience during the maintenance.

This post will be updated once the maintenance has done.

Regards,
 
Eric C.
Level 2 Support Helpdesk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
#Update
 
Dear Value Customers,

We are glad to inform you that, our maintenance team in charge has confirmed that the planned maintenance has successfully done and now services resumed back to normal.

If you required any assistance or advice, feel free and contact our support team via: https://247livesupport.biz/ticket/

Regards,
 
Eric C.
Level 2 Support Helpdesk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

Read more »



Mar
14
Dear valued customer,
 
Please be informed that our Linux Backup SharedServer currently down due to technical problem and Server Team Maintenance currently conducting an urgent maintenance to overcome the issue.
 
Maintenance Day: 14th March 2017
Maintenance ETA: within next 24 - 36 hours
 
We will update once the server is online. Kindly be patient while we are working on it and we will keep you all update the latest news at here.
 
We are sorry for any inconvenience caused.
 
Thank You.
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

Read more »



Mar
2
Dear Valued Customers,
 
Please be informed that our Core network is having issue which will impact our AIMS Datacenter Network.
 
The maintenance details are as follows:-
 
Maintenance Date/Day:  2nd Mac 2017 (Thursday)
Maintenance Time:  11:00pm (GMT +800)
Maintenance Downtime: 2-3 hours
 
Our Network Team has temporary fixed the issues and they still working on this to fully recover it.
 
Your patience and cooperation during the maintenance window is highly appreciated, we apologized for any inconvenience it may cause.
 
If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.
 
Thank you.
 
 
Ammar S.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
Update:
 
Dear Valued Customers,
 
We are glad to inform you that the network maintenance has completed by our Network Team.
 
Currently network resumed to normal and the maintenance team will continue monitoring the network.
 
On behalf of our team, would If you required any assistance or facing on any issue, kindly contact us by submitting a support ticket trough: http://247livesupport.biz.
 
Thank you
 
Ammar S.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

Read more »



Feb
23
URGENT NETWORK MAINTENANCE in MYA Datacenter - 24 Feb 2017 - COMPLETED
Posted by Fatihah B. on 23 February 2017 05:14 PM
Dear Valued Customers,
 
Please be informed that one of our Upstream Network Provider will be conducting a Scheduled Network Maintenance which will impact our MYA Datacenter Network.
 
The maintenance details are as follows:-
 
Maintenance Date/Day:  24th February 2017 (Friday)
Maintenance Time:  12:01am - 1:00am (GMT +800)
Maintenance Downtime: 15 minutes
 
The purpose of the maintenance is to perform network hardware upgrade.
 
Your patience and cooperation during the maintenance window is highly appreciated, we apologized for any inconvenience it may cause.
 
If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.
 
Thank you.
 
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
.
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
Update:
 
Dear Valued Customers,
 
We are glad to inform you that the MYA network maintenance has completed by our upstream network provider.
 
Currently network resumed to normal and the maintenance team will continue monitoring the network.
 
On behalf of our team, would If you required any assistance or facing on any issue, kindly contact us by submitting a support ticket trough: http://247livesupport.biz.
 
Thank you
 
Eric C.
Level 2 Support Helpdesk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

Read more »



Jan
26
SECURITY ALERT : New updated PHP Version for EasyApache 4 [INFO]
Posted by Fatihah B. on 26 January 2017 05:53 PM
ATTENTION: All cPanel owners / administrators. 
 
 
Dear valued customers,
 
We were informed by our security team that cPanel, Inc. has released updated RPMs for EasyApache 4 on January 25, 2017 with PHP version 5.6.30, 7.0.15, and 7.1.1.
 
This release addresses vulnerabilities related to CVE-2016-10161, CVE-2016-10162, CVE-2017-5340, CVE-2016-7479, CVE-2016-10158, CVE-2016-10159, and CVE-2016-10160.
 
We strongly encourage all PHP 5.6 users to upgrade to version 5.6.30, all PHP 7.0 users to upgrade to version 7.0.15, and all PHP 7.1 users to upgrade to version 7.1.1 to prevent any injection in their website.
 
AFFECTED VERSIONS
All versions of PHP 5.6 through 5.6.29
All versions of PHP 7.0 through 7.0.14
All versions of PHP 7.1 through 7.1.0
 
SECURITY RATING
The National Vulnerability Database (NIST) has given the following severity ratings to these CVEs:
 
CVE-2016-10161 - MEDIUM
PHP 5.6.30
Fixed bug in Standard library related to CVE-2016-10161
 
PHP 7.0.15
Fixed bug in Core related to CVE-2016-10161
 
PHP 7.1.1
Fixed bug in Core related to CVE-2016-10161
 
CVE-2016-10162 - MEDIUM
PHP 7.0.15
Fixed bug in Core related to CVE-2016-10162
 
PHP 7.1.1
Fixed bug in Core related to CVE-2016-10162
 
CVE-2017-5340 - MEDIUM
PHP 7.0.15
Fixed bug in Core related to CVE-2017-5340
 
PHP 7.1.1
Fixed bug in Core related to CVE-2017-5340
 
CVE-2016-7479 - HIGH
PHP 7.0.15
Fixed bug in Core related to CVE-2017-5340
 
CVE-2016-10158 - MEDIUM
PHP 5.6.30
Fixed bug in Exif extension related to CVE-2016-10158
 
PHP 7.0.15
Fixed bug in Exif extension related to CVE-2016-10158
 
PHP 7.1.1
Fixed bug in Exif extension related to CVE-2016-10158
 
CVE-2016-10160 - HIGH
PHP 5.6.30
Fixed bug in Phar extension related to CVE-2016-10160
 
PHP 7.0.15
Fixed bug in Phar extension related to CVE-2016-10160
 
PHP 7.1.1
Fixed bug in Phar extension related to CVE-2016-10160
 
CVE-2016-10159 - MEDIUM
PHP 5.6.30
Fixed bug in Phar extension related to CVE-2016-10159
 
PHP 7.0.15
Fixed bug in Phar extension related to CVE-2016-10159
 
PHP 7.1.1
Fixed bug in Phar extension related to CVE-2016-10159
 
SOLUTION
cPanel, Inc. has released updated RPMs for EasyApache 4 on January 25, 2017, with updated versions of PHP 5.6, 7.0, and 7.1. Unless you have enabled automatic RPM updates in your cron, update your system with either yum update or WHM's Run System Update interface.
 
REFERENCES
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Jan
25
SECURITY ALERT : New WORDPRESS Version 4.7.1
Posted by Frederic N. on 25 January 2017 10:58 PM

ATTENTION: All WordPress users / owners / administrators. 

http://devotepress.com/wp-content/uploads/2016/08/4.7-778x438.jpg

Dear valued customers,
 
We were informed by our security team that the newest WordPress version 4.7.1 has been released.
You can check for more the details here.

Our admin strongly advises all WordPress users/administrators/developers to update their WP's core module, plugins as well as themes to the latest version as soon as possible to avoid any security breaches such as website defacement, hacked pages or mailboxes.
 
Sincerely,
Frederic N.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »




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