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Apr
18
Urgent Network Maintenance - 24th APRIL 2021
Posted by Afiqah A. on 18 April 2021 02:26 PM
ATTENTION: All affected Dedicated Server Customers & Server Administrators/Owners

Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting an Urgent Network Maintenance in our Data Centre.

The purpose of the maintenance is due to a bug which we detect in the Access Switch. To overcome this issue, we need to perform Access Switch firmware upgrade. Kindly note that the maintenance work will impact your server(s) connection.

This maintenance will not affect all of our customer as only the Access Switch with outdated firmware will be upgrade. Only those who received the notification via E-mail will be affected by this maintenance.

The maintenance details are as follows:

=========
Maintenance Date: 24th April 2021
Maintenance Time: 10:00 – 02:00 (GMT +8)
Maintenance Downtime: 12:00 (GMT +8)
Maintenance Downtime Period: 15 minutes
Maintenance Window: 4 hours
=========

Your server will be disconnected during the maintenance period as it will involve works on our network infrastructure. Your server will not be shut down during the maintenance.

Please avoid amending or accessing your server during this Maintenance time due to data inconsistency reasons.

We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

We apologise for any inconvenience caused by the Urgent Network Maintenance.

Thank you.

Sincerely,
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System 

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Apr
15
Server Outage: Server: 111.90.134.41 (gnu.ip-asia.com) - RESOLVED
Posted by Faiq I. on 15 April 2021 09:54 PM
ATTENTION: Server is back online - 'gnu.ip-asia.com'
 
Dear Valued Customer,
 
Start Date & Time : 15 Apr 2021 @ 9.00pm GMT+8
 
Server is back online. We noticed there was an issue with the server kernel and for time being we have downgraded to older kernel.
 
We will continue to investigate with vendor and will upgrade back to latest kernel soonest possible. 
 
Please accept our apologies for any inconvenience caused.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
Kind Regards,
Shinjiru Team
------------------------------------
* Thank you for using 247LiveSupport System *
 
================================================
 
ATTENTION: Server Unreachable 'gnu.ip-asia.com'
 
Start Date & Time : 15 Apr 2021 @ 9.00pm GMT+8
ETA: 2-3 Hours
 
Dear Customer,
 
Please be informed, server gnu.ip-asia.com is unreachable at the moment. Our data center engineer have performed remote reboot but system unable to back online. Our engineers are going onsite now for further checking.
 
We thank you in advance for your patience.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
 
 

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Apr
10
Dear Valued Client,

We thank you for your tenure on your selected VPS service with Shinjiru.

Please be informed, the current node for your hosting is scheduled for urgent de-commission and a migration to a brand new server with the latest hardware is set to take place. As this is a manual offline migration, it will include a downtime period of an approximate 1-2 hours. We have chosen this method to reduce and eliminate data duplication and errors.

All usernames and passwords will remain unchanged, including the current IP address.

The migration will commence as stated below.

=======================
Maintenance Window: 12hrs
Maintenance Date: 23rd – 24th of April 2021(Friday - Saturday)
Estimated Time To Start: 22:00 GMT +8
Estimated Downtime: 1 hour (For additional time, an update will be posted on 247livesupport.biz)
=======================

A new update will be posted the soonest the migration is successfully complete.

We thank you in advance for your patience.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Mar
27
Hardware Upgrading for Node: 89851 – 10th April 2021 - COMPLETED
Posted by Afiqah A. on 27 March 2021 10:44 AM
---------------------------------------------------------------------------------------------------------------------------------
 
Hardware Upgrading for Node: 89851 – 10th April 2021 - COMPLETED
 
Dear Valued Clients,

The planned migration has been successfully completed.

As always, feel free to contact us over on support@247livesupport.biz for any assistance related to your services with Shinjiru.

Thank you.
 
 
Ashmidar Anuar

Shift Support Engineer

---------------------------------------------------------------------------------------------------------------------------------
 
Dear Valued Clients,

We thank you for your tenure on your selected VPS service with Shinjiru.

Please be informed, the current node for your hosting is scheduled for urgent de-commission and a migration to a brand new server with the latest hardware is set to take place. As this is a manual offline migration, it will include a downtime period of an approximate 1-2 hours. We have chosen this method to reduce and eliminate data duplication and errors.

All usernames and passwords will remain unchanged, including the current IP address.

The migration will commence as stated below.

=======================
Maintenance Window: 12hrs
Maintenance Date: 10th of April 2021(Saturday)
Estimated Time To Start: 10:00AM GMT +8
Estimated Downtime: 1 hour (For additional time, an update will be posted on 247livesupport.biz)
=======================

A new update will be posted the soonest the migration is successfully complete.

We thank you in advance for your patience.

Sincerely,
Team Shinjiru
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Oct
23
Data Centre Visits
Posted by Maria K on 23 October 2020 12:48 PM

Dear Valued Client

Abiding by the imposed Conditional Movement Control Order, Data Centre visits will be precautionary halted effective immediately.

Non essential team members & Client visits pre-set will be rescheduled until further notice.

In line of any emergency case, Clients who are in urgent need of visiting the Data Centre are responsible in presenting a Covid-19 test that is not more than 1 month old, after which, your Account Manager may guide you with the details of the safety measures that must be followed upon visit confirmation.

As always, feel free to contact us over on support@247livesupport.biz for any assistance related to your services with Shinjiru.

 

Stay Safe.

Team Shinjiru

 


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May
14
Affiliate Program
Posted by Maria K on 14 May 2020 03:55 PM

Affiliate Program Update

May 19, 2020

Ladies & Gents,

We are ready to Rock & Roll with our brand new in-house Affiliate portal, tailored to impart its users with ultimate simplicity and swift manoeuvre.

You may have noticed the recent unfortunate events that required our immediate attention and swift action in delivering an all rounded secure platform for your use. We thank you for your patience while we moulded the perfect solution within a reasonable time-frame.

As all existing affiliate accounts were disabled on the previous portal, we kindly ask you to re-register on the new and improved platform. We advise you to axe-out all of the previous unique links from the old portal on your website(s) etc. and replace them with the new dedicated affiliate link from the latest platform launched.

Should you be an existing Shinjiru user, you may access the Affiliate tab from your Shinjiru billing portal (located right after “Open Ticket” tab. For all non-existing Shinjiru members who wish to purely be Shinjiru Affiliates, kindly sign up over on https://www.shinjiru.com/affiliates/#subnav-join

All Affiliates, whether OG’s or new joiners, will be eligible for the USD10 New Sign Up Commission!

Affiliate Team
Shinjiru

 

______________________________________________________________________________________________________________________

 

May 14, 2020

Dear Affiliates,

We have recently had to undergo a System Provider (SP) update in an expeditious manner as the previous SP notified us of an infrastructure critical vulnerability that cased the platform’s instability. Enclosed you may refer to one of the email communications proving the sudden downtime experienced on May 4th. To ensure data safeguard, we provisioned an immediate suspension on all accounts.

Any Affiliates with pre-approved commission on the previous portal will not lose their commission. While it was impractical to carry the commission forward to the new portal, your Account Manager has manually recorded all the records up until the 13th of May, allowing you to cash-out your balance upon request to affiliate@shinjiru.com

All Affiliates will be able to create a new Affiliate Account on an in-house portal that is established and coffer. As always, we thank you for your continued support and patience while we coordinated a more secure solution interlinked to our own in-house system, ensuring ultimate reliability.

Your Account Manager is ready to answer any of your queries, feel free to email affiliate@shinjiru.com to wrap up any approved-pending cash-out commissions.

Keep an eye on https://www.shinjiru.com/affiliates/ for a brand new face-lift, allowing you access to the new portal. An announcement will be posted soon with all the details to get you started. Once ready, you are advised to login to the new platform and create your account to access a new unique link that you may use instead of the suspended links from the previous platform.

Affiliate Team
Shinjiru

 


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