Dear Customers,

Effected Customers who was not able to contact Shinjiru have been emailed on information pertaining on the IP change.

Email is based on their Login Username in Shinjiru Cloud.

Please Update your Domain or any other IP pointing to your new assigned Public IP in Shinjiru Cloud.

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Dear Customers,

For effected customers who did not contact Shinjiru yet, we will proceed to change your Public IP with all the network Rules will be recreated.

Please contact Shinjiru for your new IP installment information.

If there is domain pointing, please update your domain pointing and if there is clients connect back using IP needs to be updated as well.

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Dear Customers,

The current IP pool in Cloud Network Services is corrupted and this is not recoverable.

For effected Cloud Customers please get hold of Shinjiru to change your Public IP to New Public IP.
This will resolve your issue faster as we are still working on getting this particular network service up.

Please pass your current:

Cloud Public IP

Cloud Login Username

Telephone number

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Dear Customers,

Shinjiru Cloud is currently having network issues for some of Cloud Customers.

Our team is already working on to fix the issue.

Some clients on IP segment 101.99.80.0/24 is effected.

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Dear Valued Clients,

Please be advised that our Name Servers ns1.hawkdns.net and ns2.hawkdns.net are still under continuous DDoS attack. Which may not be able to be mitigated in a short period of time.

In order to avoid further interruption, we’ve copied all zones from hawkdns.net to another Name server. Our support team will assist to update the name servers which under us. Meanwhile our technical support team will advise the new name servers to the respective clients.

Please do not hesitate to address us via 247livesupport.biz, if you need any assistance.

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Dear Valued Clients,

We regret to inform you that our Name Servers ns1.hawkdns.net and ns2.hawkdns.net are under continuous DDoS attack at the moment.

Our team is currently working on the issue to solve it as soon as possible. When the service is restored, a new update will be posted on 247livesupport.biz.

Your patience and cooperation are highly appreciated, if you require any assistance at all, please do not hesitate to address us via 247livesupport.biz