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Apr
9
Revision of Payment Method Fees
Posted by Mark O. on 09 April 2020 10:01 AM

Dear Customers,

Shinjiru is taking the lead to shift towards a cashless society by encouraging automated payment technology. Being a prominent brand in the IT industry, we must be a fast-moving entity constantly adapting to technology at a fearless speed.

You certainly have seen how fast the e-wallet is being utilized everywhere in the country and it certainly is nothing new for us to inspire our customers to do the same with the Payment Processing Fee. Only manual transactions are charged RM5.00 so that customers will opt for automated online payments instead. No fees will be charged for e-payments. This move is for the betterment of consumers, modernisation of the industry and ultimately, for Malaysia.

Let’s take China for example. The first recognisable coins were produced in China more than 3,000 years ago. If you visit China today, however, there’s a strong chance you’ll see people paying for things using facial recognition on their phones. Please bear in mind that we have no intentions to make extra money by imposing the extra RM5.00. Shinjiru is simply inspiring the shift towards a total cashless transaction and realise the full potential of a cashless society through our customers.

We hope our explanation has given you a better understanding regarding the issue. Let's us all more forward and work towards Digital Transformation Policy.

Thank you.

Sincerely,

Mark O.
Customer Care Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 


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Apr
1
Covid 19 Pandemic
Posted by Mark O. on 01 April 2020 01:58 PM

Dear Customers,

Pursuant to the movement control order announced by the Prime Minister, our country is under Movement Control Order (MCO) until 14th April 2020. MCO means all movement are restricted. Hence, issues like server reboots can only be done at specific time as no technical team is allowed in the data centre. All of our staff are working remotely from home. During MCO, please be informed that our Phone Support has also been disabled. You will still be able to contact Shinjiru 24/7 via our online channels as usual for any enquiries or updates.

We hope you understand our predicament and bear with us while Shinjiru continues to operate with limited resources which may result in slight delay of our normal response time. Rest assured that we are taking preventive steps to keep everything safe and keeping up with our commitment to provide exceptional service for our customers. As our hearts go out to those affected by the global pandemic, we urge that you join us to help minimize the spread of Covid-19 by being patient during these trying times and to comply with the restrictions imposed by the Government.

For more details, refer to the links below;

https://www.thestar.com.my/news/nation/2020/03/17/restricted-movement-for-14-days

https://www.thestar.com.my/news/nation/2020/03/26/mco-extended-to-april-14

Sincerely,

Mark O.
Customer Care Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Mar
17
Office Closure due to Covid-19
Posted by Awang A. on 17 March 2020 08:14 PM
Dear Our Valued Customers,

Pursuant to the movement control order announced by the Prime Minister on the evening of 16 March 2020, Shinjiru Technology Sdn Bhd (Shinjiru) will be closing down all our offices starting 18th until 28th April 2020. As the measure will be imposed from tomorrow until the end of the month to contain the Covid-19 outbreak, Shinjiru has taken steps to prioritize its valuable workforce by implementing an alternative work arrangement via working remotely.
 
We will also be postponing any activities including the upcoming HornetSecurity Reseller Training in collaboration with InternetNow, planned for Thursday, 26th March 2020.
 
Meanwhile, please be informed that our Phone Support will be suspended. You will still be able to contact Shinjiru’s Command Center (CC) via Telegram Messenger: ShinjiruHosting as usual for any enquiries or updates and also via 247livesupport.biz ticketing.
 
Please be informed that due to the movement control order, there will be a slight delay for any of server reboot request.
 
We hope you understand our predicament and bear with us while Shinjiru continues to operate with our best efforts and capacity.
 
As our hearts go out to those affected by the global pandemic, we urge that you join us to help minimize the spread of Covid-19 by being patient during these trying times and to comply with the restrictions imposed by the Government.
 
 
Sincerely,
Awang A.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  



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Aug
28
cPanel License Price Update Announcement
Posted by Adam L. on 28 August 2019 10:13 AM

Dear Customers,
 
cPanel has announced pricing and licensing adjustment for its partners and distributors. More info can be read here https://www.buycpanel.com/cpanel-price-update/. We want to highlight this update to you and its effect on your VPS and/or Dedicated Server plan(s).
 
Our updated prices are noted below for your perusal starting effectively from Sept 1 2019.

Old Plans

Only one type of CPANEL License which is "Unlimited Domain Accounts".

VPS - RM59.90 per month & Dedicated Server - RM139.90 per month

New Plans

VPS

- 5 Domains License - RM63.90 per month (Retail is USD20.00 aka RM84.00)

- 30 Domains License - RM96.90 per month (Retail is USD30.00 aka RM126.00)

- 100 Domains License - RM169.90 per month (Retail is USD45.00 aka RM189.00)
 
Dedicated Server

- New 100 Domains License - RM169.90 per month (Retail is USD45.00 aka RM189.00)
 
*For accounts over 100 domains, the cost will be an additional RM0.75 for each domain after the 100th.

Hence as you can see, there is a significant price increase in Cpanel License cost structure and yet we at Shinjiru is pricing our licenses below the retail price in order to absorb some of the impacts of the cost increase. However, we can't be following the old price until any next renewal of whatever invoices you have paid because we will be making a loss. We hope that when you are being contacted about your invoice adjustment or have to pay additional cost for this price hike, you understand and support us. For our resellers, you can show your customers the link https://www.buycpanel.com/cpanel-price-update/ so your end user customer will understand this. As for us, we already did our part by absorbing some of the price hike impact as shown above. Shinjiru is committed to render a value-filled set of plans, structured to ensure a balance in the system. We are proud to highlight, that even with this price-hike, we have managed to keep our selling price lower than cPanel's Market Price.

This update will be reflected starting from September 1, 2019, where invoices will be updated in set categories. We urge you to make note of this update and not be alarmed when your invoice is updated with the inclusion of the new price-hike.
 
As always, we are available over on Telegram @ ShinjiruHosting should you require any further clarification or support.

Thank you.


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