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Jan
16
SERVICE OUTAGE: Server "anemone.myhostpl.com" Slowness Issue - COMPLETED
Posted by Uvaraj N. on 16 January 2021 04:06 AM
ATTENTION: Server "anemone.myhostpl.com" slowness issue - Migration Completed

 

Dear Valued Customer,

 

Good day and please be informed that you account migration to new hardware have been completed.

 

We have reinstate all the configuration and IP as part of the migration process. You may not see much of a difference, however there could still be some hiccup with the restoration we performed in the new server.

 

If you have any inquiries or running into any issue with website or email from the post migration, kindly submit a ticket to us via https://247livesupport.biz  or email support@247livesupport.biz

 

You may also reach us via Skype: Shinjiru121  !!

 

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

 

Sincerely,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

======================================================================================================

 

 

Dear Valued Customers,

 

Server Main IP: 91.218.247.100

Server Hostname: nemone.myhostpl.com

Date & Time: 21th Jan 2021 @ 06:00 am (GMT+8).

Duration: 48 Hours

 

We wanted to inform you that we will be performing Emergency Server Maintenance in which your account currently being hosted starting 20th Jan 2021 Dec at 8.01pm (GMT+8). We apologize for the very short notice; however, in order to ensure the reliable performance, we must apply these critical migration to another hardware at our earliest opportunity. There is a problem with server hard disk which is still producing bad sector after repair and even replacing. This causes slowness in term of performance and we are afraid it will become faulty soon. There will be no changes in Server Hostname and IP Address.

 

This maintenance will cause intermittent interruption of services in between and we will migrate the accounts in batches. Rest assured that we will take every possible steps to speed up the whole process. The expected maintenance window is 48 hours; though, each account should only see a around 1-2 hours of intermittent downtime while it is being migrated. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues.

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

You may also reach us via Skype: Shinjiru121  !!

 

Your cooperation and understanding are highly appreciated.

 

Thank you
 

Sincerely,

Uvaraj N.
Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

======================================================================================================

 

Dear Valued Customers,

 
Please be informed that, server is back online now. We are in midst of preparing new server to replace the hardware.
 
Account migration to new server shall take place in 6 hours time.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
Thank you
 

Sincerely,

Uvaraj N.
Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 
======================================================================================================
 
Dear Valued Customers,
 
Please be informed that, that we will need to take down the server for maintenance once again due to read-only error:
 
We will perform file system checking 
 
Maintenance Date/Day : 20 Jan 2021
Maintenance Time: 9.50am +8GMT
Downtime Duration 3-4 Hours
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
Thank you
 

Sincerely,

Uvaraj N.
Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 
======================================================================================================
ATTENTION: Server "anemone.myhostpl.com" slowness issue - UPDATE
 
Dear Valued Customers,
 
Please be informed that, we have changed the faulty hard disk for server "anemone.myhostpl.com - 91.218.247.100".Currently Raid is rebuilding.
 
All services in this server are quite unstable and will be up and down but certainly much faster then earlier.
 
Maintenance Date/Day : 16 Jan 2021 
Maintenance Time: 6pm
Downtime Duration 18 Hours
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
Thank you
 

Sincerely,

Uvaraj N.
Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 
======================================================================================================
 
ATTENTION: Server "anemone.myhostpl.com" slowness issue
 
Dear Valued Customers,
 
Please be informed that, server "anemone.myhostpl.com - 91.218.247.100" is currently having slowness issue. All services in this server are quite unstable and will be up and down.
 
Maintenance Date/Day : 16 Jan 2021 
Maintenance Time: 3.30am
Downtime Duration 6-12 Hours
 
We suspecting one of the disk in Raid System is getting faulty as high I/O were detected during investigation.
 
We are liaising with datacenter engineer to check further. 
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
Thank you
 

Sincerely,

Uvaraj N.
Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *


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Jan
15
PLANNED NETWORK MAINTENANCE – 31st January 2021
Posted by Afiqah A. on 15 January 2021 03:58 PM
Dear Valued Clients,
 
Please be informed that our Network Team will be conducting a scheduled Network Maintenance on the following subnet:
 
================
124.217.245.0/24
================
 
The maintenance will commence as stated below:
 
=======================
Maintenance window: 1 hour
Date: 31st January 2021
Estimated Start Time: 8:00PM GMT+8
Estimated Downtime: 30 minutes (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================
 
The purpose of the maintenance is to move these subnets under VLAN.
 
Please be advised not to perform any updates or changes on your server while maintenance work is in progress. Please provide us your server root/administrator login credentials, we might need it in order to reconfigure the network of your server.
 
A new update will be posted as soon as the maintenance has been successfully completed.
 
We thank you in advance for your patience.
 
Team Shinjiru

Read more »



Jan
7
PLANNED NETWORK MAINTENANCE – 23rd January 2021
Posted by Afiqah A. on 07 January 2021 04:17 PM
Dear Valued Clients,
 
Please be informed that our Network Team will be conducting a scheduled Network Maintenance on the following subnets:
 
================
124.217.246.0/24
124.217.248.0/24
================
 
The maintenance will commence as stated below:
 
=======================
Maintenance window: 1 hour
Maintenance Date: 23rd January 2021
Estimated Start Time: 8:00PM GMT+8
Estimated Downtime: 30 minutes (Should there be any additional delay, an update will be posted on 247livesupport.biz)
=======================
 
The purpose of the maintenance is to move these subnets under VLAN.
 
Please be advised not to perform any updates or changes on your server while maintenance work is in progress. Please provide us your server root/administrator login credentials, we might need it in order to reconfigure the network of your server.
 
A new update will be posted as soon as the maintenance has been successfully completed.
 
We thank you in advance for your patience.
 
Team Shinjiru

Read more »



Jan
7
ATTENTION: Hosting Server Hardware Replacement - hv4.ip-sg.net - COMPLETED
 
Dear Valued Customer,
 
Good day and we are glad to inform you that, finally account migration to new hardware have been completed.
 
It is possible for some websites not to work due to incompatible MySQL Password / PHP Version. Original password used an old and insecure format that is incompatible with MySQL version (5.7.32) which in return will not be able to establish connection to database. If you experience "Database Connection Error", please manually change the password for database user both in cPanel and your webfiles to ensure that applications that use the credentials will continue to function.
 
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or find us at Telegram https://t.me/ShinjiruHosting
 
Please accept our apologies for any inconvenience caused.
 
NOTE: If your account is no longer active in this server, kindly ignore this notice
 
Kind Regards,
Muslim S.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *
 
==============================================
 
ATTENTION: Hosting Server Corrective Maintenance -  hv4.ip-sg.net

Dear Valued Customer,
 
Server Main IP: 124.217.255.230
Server Hostname: hv4.ip-sg.net
Date & Time: 14th Jan 2021 @ 6.00PM (GMT+8).
Duration: 15 Hours
 
Please be informed that we will be performing Major Server Maintenance in which your account is currently being hosted on this coming Thursday 14th January 2021, beginning at 6.00PM (GMT+8). We apologize for the short notice; however, we identified the storage hardware in our cluster setup beginning to deter that leading up to sluggish server performance and possible data loss may follow if no immediate action taken. With multiple servers connected to this cluster, we must apply these mission critical migrations of all the accounts to newly configured and patched hardware at our earliest opportunity. Besides, currently you're hosted in an obsolete Operating System, Web, MySQL and PHP Version that is subject to vulnerability. There will also be changes in Server Hostname and IP Address.
 
NEW HOSTNAME: snowleopard.pilothosting.net
124.217.255.131-> 124.217.255.98
124.217.255.228-> 124.217.255.98
124.217.255.232-> 124.217.255.98
124.217.255.235-> 124.217.255.98
124.217.255.175-> 124.217.255.98
124.217.255.237-> 124.217.255.106
124.217.255.238-> 124.217.255.106
124.217.255.239-> 124.217.255.106
124.217.255.89-> 124.217.255.107
124.217.255.130-> 124.217.255.107
124.217.255.150-> 124.217.255.214
124.217.255.240-> 124.217.255.209
124.217.255.88-> 124.217.255.212
 
This maintenance will cause intermittent interruption of services in between. Rest assured that we will take every possible step to speed up the whole process. The expected maintenance window is around 12 hours; though, each account should only see around 30 minutes of intermittent downtime while it is being migrated. Regardless, we recommend customers to avoid amending or upgrading anything in your account during this time to avoid potential data loss issues.
 
Apart from that, we also noticed that many of you are not using our Default Nameserver (dns3.ip-asia.com & dns4.ip-asia.com). Do take note that while many of you opting to use your own private NS, there will be DNS inconsistencies after migration and you are required to update your own DNS record within your NS control panel to New IP specified above. If you are using our server NS, these changes would be performed automatically and there won’t be any hassle for you. 
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
Kind Regards,
Muslim S.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

Read more »



Jan
7
ATTENTION: Hosting Server Hardware Replacement - hv4.ip-sg.net - COMPLETED
 
Dear Valued Customer,
 
Good day and we are glad to inform you that, finally account migration to new hardware have been completed.
 
It is possible for some websites not to work due to incompatible MySQL Password / PHP Version. Original password used an old and insecure format that is incompatible with MySQL version (5.7.32) which in return will not be able to establish connection to database. If you experience "Database Connection Error", please manually change the password for database user both in cPanel and your webfiles to ensure that applications that use the credentials will continue to function.
 
Please kindly change your Nameserver to (ns1.ipchina163.com & ns2.ipchina163.com). If you are using own NS, please change the IP Pointing of your domain name to the one specified below:
 
NEW HOSTNAME: shark.ipchina163.com
124.217.255.125-> 111.90.144.160
124.217.255.130-> 111.90.144.160
124.217.255.131-> 111.90.144.160
124.217.255.163-> 111.90.144.160
124.217.255.168-> 111.90.144.160
124.217.255.228-> 111.90.144.160
124.217.255.231-> 111.90.144.160
124.217.255.232-> 111.90.144.160
124.217.255.238-> 111.90.144.160
124.217.255.239-> 111.90.144.160
124.217.255.251-> 111.90.144.160
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Skype: Shinjiru121  !!
 
NOTE: If your account is no longer active in this server, kindly ignore this notice
 
Thank you
 
Kind Regards,
Muslim S.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *
 
==============================================
 
ATTENTION: Hosting Server Corrective Maintenance - hv4.ip-sg.net
 
Dear Valued Customer,

Server Main IP: 124.217.255.230
Server Hostname: hv4.ip-sg.net
Date & Time: 14th Jan 2021 @ 12.00PM (GMT+8).
Duration: 18 Hours

Please be informed that we will be performing Major Server Maintenance in which your account is currently being hosted on this coming Thursday 14th January 2021, beginning at 12.00PM (GMT+8). We apologize for the short notice; however, we identified the storage hardware in our cluster setup beginning to deter that leading up to sluggish server performance and possible data loss may follow if no immediate action taken. With multiple servers connected to this cluster, we must apply these mission critical migrations of all the accounts to newly configured and patched hardware at our earliest opportunity. Besides, currently you're hosted in an obsolete Operating System, Web, MySQL and PHP Version that is subject to vulnerability. There will also be changes in Server Hostname and IP Address.

NEW HOSTNAME: shark.ipchina163.com
124.217.255.125-> 111.90.144.160
124.217.255.130-> 111.90.144.160
124.217.255.131-> 111.90.144.160
124.217.255.163-> 111.90.144.160
124.217.255.168-> 111.90.144.160
124.217.255.228-> 111.90.144.160
124.217.255.231-> 111.90.144.160
124.217.255.232-> 111.90.144.160
124.217.255.238-> 111.90.144.160
124.217.255.239-> 111.90.144.160
124.217.255.251-> 111.90.144.160

This maintenance will cause intermittent interruption of services in between. Rest assured that we will take every possible step to speed up the whole process. The expected maintenance window is around 12 hours; though, each account should only see around 30 minutes of intermittent downtime while it is being migrated. Regardless, we recommend customers to avoid amending or upgrading anything in your account during this time to avoid potential data loss issues.

Upon migration, please kindly change your Nameserver to (ns1.ipchina163.com & ns2.ipchina163.com). If you are using own NS, please change the IP Pointing of your domain name to the one specified above.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

You may also reach us via Skype: Shinjiru121 !!

Your cooperation and understanding are highly appreciated.

Kind Regards,
Muslim S.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

Read more »



Jan
6

ATTENTION: Hosting Server Hardware Replacement - zebra.ip-asia.com - COMPLETED

 

Dear Valued Customer,

 

Good day and we are glad to inform you that, finally account migration to new hardware have been completed.

 

It is possible for some websites not to work due to incompatible MySQL Password / PHP Version. Original password used an old and insecure format that is incompatible with MySQL version (5.7.32) which in return will not be able to establish connection to database. If you experience "Database Connection Error", please manually change the password for database user both in cPanel and your webfiles to ensure that applications that use the credentials will continue to function.

 

If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or find us at Telegram https://t.me/ShinjiruHosting

 

Please accept our apologies for any inconvenience caused.

 

NOTE: If your account is no longer active in this server, kindly ignore this notice

 

Thank you

 

Sincerely,

Saiful M.
System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

==================================================================

 

ATTENTION: Hosting Server Corrective Maintenance - zebra.ip-asia.com

Dear Valued Customer,
 
Server Main IP: 124.217.242.2
Server Hostname: zebra.ip-asia.com
Date & Time: 13th Jan 2021 @ 6.00PM (GMT+8).
Duration: 12 Hours
 
Please be informed that we will be performing Major Server Maintenance in which your account is currently being hosted on this coming Wednesday 13th January 2021, beginning at 6.00PM (GMT+8). We apologize for the short notice; however, we identified the storage hardware in our cluster setup beginning to deter that leading up to sluggish server performance and possible data loss may follow if no immediate action taken. With multiple servers connected to this cluster, we must apply these mission critical migrations of all the accounts to newly configured and patched hardware at our earliest opportunity. Besides, currently you're hosted in an obsolete Operating System, Web, MySQL and PHP Version that is subject to vulnerability. There will also be changes in Server Hostname and IP Address.
 
NEW HOSTNAME: tuna.hostizon.com
124.217.242.3 -> 124.217.255.53
124.217.242.4 -> 124.217.255.55
124.217.242.16 -> 124.217.255.55
 
This maintenance will cause intermittent interruption of services in between. Rest assured that we will take every possible step to speed up the whole process. The expected maintenance window is around 12 hours; though, each account should only see around 30 minutes of intermittent downtime while it is being migrated. Regardless, we recommend customers to avoid amending or upgrading anything in your account during this time to avoid potential data loss issues.
 
Apart from that, we also noticed that many of you are not using our Default Nameserver (dns3.ip-asia.com & dns4.ip-asia.com). Do take note that while many of you opting to use your own private NS, there will be DNS inconsistencies after migration and you are required to update your own DNS record within your NS control panel to New IP specified above. If you are using our server NS, these changes would be performed automatically and there won’t be any hassle for you. 
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
Kind Regards,
Saiful M.
System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

Read more »




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