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Dec
23
Dear Valued Customer,
 
Please be informed, we have limited the 'maximum backups allowed per user' including all installation backups to two copies only per cPanel Account.
 
This auto backup is set to auto delete and retain only two copies at a time. From your softaculous page, you may choose the frequency of backup and rotation limit. 
 
 
 
 If you intend to keep the older copies of softaculous backup, we would advise you to download the backup copy to your local PC:
- Login to cPanel
- Click on Softaculous
- Click 'Backup and Restore'
- Select your installation and download the backup file.
 
At any time, you have the option to restore the website from a later date using our Jetbackup Software which can be found in your cPanel Account. 
 
Thank you for your cooperation and understanding.
 
Regards,
 

Shared Hosting Team

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* Thank you for using 247LiveSupport System *

 

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May
11
Shinjiru Shared Hosting Backup Policy
Posted by Zulkifli H. on 11 May 2021 05:29 PM
Dear Valued Customers,
 
We will start enforcing our backup policy on Shared Hosting Account. Any shared account using more than 10 gigs of disk space will be removed from our backup policy. To ensure continuous backup generation, User must ensure that his disk space consumption does not exceed 10 gigs. Your account will automatically backup into the next backup cycle once it reach below 10gigs threshold.
 
If you unable to reduce the storage to below 10GB, we will advise you to perform self backup and download it to your PC.
If you have a question, you may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
Thank you.
 
Sincerely,
Zul
System Administrator
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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May
14
Affiliate Program
Posted by Maria K on 14 May 2020 03:55 PM

Affiliate Program Update

May 19, 2020

Ladies & Gents,

We are ready to Rock & Roll with our brand new in-house Affiliate portal, tailored to impart its users with ultimate simplicity and swift manoeuvre.

You may have noticed the recent unfortunate events that required our immediate attention and swift action in delivering an all rounded secure platform for your use. We thank you for your patience while we moulded the perfect solution within a reasonable time-frame.

As all existing affiliate accounts were disabled on the previous portal, we kindly ask you to re-register on the new and improved platform. We advise you to axe-out all of the previous unique links from the old portal on your website(s) etc. and replace them with the new dedicated affiliate link from the latest platform launched.

Should you be an existing Shinjiru user, you may access the Affiliate tab from your Shinjiru billing portal (located right after “Open Ticket” tab. For all non-existing Shinjiru members who wish to purely be Shinjiru Affiliates, kindly sign up over on https://www.shinjiru.com/affiliates/#subnav-join

All Affiliates, whether OG’s or new joiners, will be eligible for the USD10 New Sign Up Commission!

Affiliate Team
Shinjiru

 

______________________________________________________________________________________________________________________

 

May 14, 2020

Dear Affiliates,

We have recently had to undergo a System Provider (SP) update in an expeditious manner as the previous SP notified us of an infrastructure critical vulnerability that cased the platform’s instability. Enclosed you may refer to one of the email communications proving the sudden downtime experienced on May 4th. To ensure data safeguard, we provisioned an immediate suspension on all accounts.

Any Affiliates with pre-approved commission on the previous portal will not lose their commission. While it was impractical to carry the commission forward to the new portal, your Account Manager has manually recorded all the records up until the 13th of May, allowing you to cash-out your balance upon request to [email protected]

All Affiliates will be able to create a new Affiliate Account on an in-house portal that is established and coffer. As always, we thank you for your continued support and patience while we coordinated a more secure solution interlinked to our own in-house system, ensuring ultimate reliability.

Your Account Manager is ready to answer any of your queries, feel free to email [email protected] to wrap up any approved-pending cash-out commissions.

Keep an eye on https://www.shinjiru.com/affiliates/ for a brand new face-lift, allowing you access to the new portal. An announcement will be posted soon with all the details to get you started. Once ready, you are advised to login to the new platform and create your account to access a new unique link that you may use instead of the suspended links from the previous platform.

Affiliate Team
Shinjiru

 


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Apr
17
Domain ON-HOLD Status
Posted by Mark O. on 17 April 2020 12:19 PM

Dear Domain Owner,

For any domains under your account that have been placed “OnHold”*, we assure you that we have been coordinating your case and working on getting the matter resolved the soonest possible. In the meantime, should you be in a rush to hop back in business, we urge you to contact us on [email protected]; direct your ticket to our abuse team, mentioning your domain name and supporting it with your company license + business activity to obtain a promo code on a new domain that you may use on your existing hosting plan, with a waived charge for our usual “Primary Domain Replacement” fee on your existing hosting plan with us.

Kindly be mindful that Registrar’s and Registry’s have been ultra efficient in auditing respective domain names under their system. Should your domain have been engaging in abuse, listed on spamhaus or similar, the domain might have been flagged for immediate suspension. If your domain falls under this category and you are unable to provide us with a valid company license and business activity to prove the legitimacy of your business, we regret to inform you that you will not be eligible for the offer stated above.

Please note that if your domain is a Strongbolt domain, it may still be affected by direct registrar/registry suspension without prior notification. Do bear in mind that Strongbolt is designed to first and foremost protect your identity. Whilst we, Shinjiru, try to maintain our assurance in not taking immediate action in suspending Strongbolt domains without prior notification, registrar/registry still have the right to practice their operating procedures in immediate suspension should they deem the domain high alert.

We urge you to review our AuP and T&C prior to contacting us. Domain names are non refundable once registered. Any SSL associated with your suspended domain will not be entitled for transfer to another new domain.

As always, we thank you for your understanding and cooperation.

*To check if your domain is “OnHold”, please visit who.is or whois.net

Domain And Anti-Abuse Team

 


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Apr
9
Revision of Payment Method Fees
Posted by Mark O. on 09 April 2020 10:01 AM

Dear Customers,

Shinjiru is taking the lead to shift towards a cashless society by encouraging automated payment technology. Being a prominent brand in the IT industry, we must be a fast-moving entity constantly adapting to technology at a fearless speed.

You certainly have seen how fast the e-wallet is being utilized everywhere in the country and it certainly is nothing new for us to inspire our customers to do the same with the Payment Processing Fee. Only manual transactions are charged RM5.00 so that customers will opt for automated online payments instead. No fees will be charged for e-payments. This move is for the betterment of consumers, modernisation of the industry and ultimately, for Malaysia.

Let’s take China for example. The first recognisable coins were produced in China more than 3,000 years ago. If you visit China today, however, there’s a strong chance you’ll see people paying for things using facial recognition on their phones. Please bear in mind that we have no intentions to make extra money by imposing the extra RM5.00. Shinjiru is simply inspiring the shift towards a total cashless transaction and realise the full potential of a cashless society through our customers.

We hope our explanation has given you a better understanding regarding the issue. Let's us all more forward and work towards Digital Transformation Policy.

Thank you.

Sincerely,

Mark O.
Customer Care Manager
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 


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