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Oct
1
Attention: Server Hardware Replacement - hawkeye.myhostcpl.com - COMPLETED
 
Server Main IP: 146.0.76.66
Server Hostname: hawkeye.myhostcpl.com
Date & Time: 7th Oct 2021 @  0015am (GMT+8).
Maintenance Duration: 24 Hours - COMPLETED

 

Dear Valued Customer,

 

Good day and we are glad to inform you that, finally account migration to new hardware have been completed.

 

It is possible for some websites not to work due to incompatible MySQL Password / PHP Version. Original password used an old and insecure format that is incompatible with MySQL version (5.7.32) which in return will not be able to establish connection to database. If you experience "Database Connection Error", please manually change the password for database user both in cPanel and your webfiles to ensure that applications that use the credentials will continue to function.

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

You may also reach us via Skype: Shinjiru121 !!

Your cooperation and understanding are highly appreciated.

 

NOTE: If your account is no longer active in this server, kindly ignore this notice

 

Thank you

 

Sincerely,

Uvaraj N.

System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

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Attention: Server Hardware Replacement - hawkeye.myhostcpl.com
 
Dear Valued Customer,

Server Main IP: 146.0.76.66
Server Hostname: hawkeye.myhostcpl.com
Date & Time: 6th Oct 2021 @ 11am (GMT+8).
Maintenance Duration: 24 Hours

We wanted to inform you that we will be performing Emergency Server Maintenance in which your account is currently being hosted starting 6th Oct 2021 at 11am (GMT+8). We apologize for the very short notice; however, in order to ensure reliable performance, we must apply these critical migrations to another hardware at our earliest opportunity. We notice this server keeps freezing from time to time and requires a physical reboot in order to get it back online. From the investigation, we suspect issues with the motherboard / disk. This leads to inconsistent performance and we are afraid it will become faulty soon. There will be no changes in terms of Server Hostname and IP Address as we will copy them over.

This maintenance will cause intermittent interruption of services in between and we will migrate the accounts in batches. Rest assured that we will take every possible step to speed up the whole process. The expected maintenance window is 24 hours; though, each account should only see around 1-2 hours of intermittent downtime while it is being migrated. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time as data inconsistency is expected (backdated data by a couple of hours)

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

You may also reach us via Skype: Shinjiru121 !!

Your cooperation and understanding are highly appreciated.

NOTE: If your account is no longer active on this server, kindly ignore this notice.

Kind Regards,
Farah A.
Technical Admin
------------------------------------
* Thank you for using 247LiveSupport System *

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Sep
1
Shinjiru Cloud 2 Backup Services Urgent Maintenence - COMPLETED
Posted by Palvin J. on 01 September 2021 11:30 AM
Dear Valued Customers,
 
Please be informed that Shinjiru Cloud have under went Urgent Maintenance on its Backup Services.
 
The Backup services has resumed.
 
We are apologize for the inconvenience caused.
 
Thank you very much and stay safe!
 
 
===========================================================================
 
 
Dear Valued Customers,
 
Please be informed that Shinjiru Cloud is undergoing Urgent Maintenance on its Backup Services.
 
This Urgent Maintenance will not impact customer production environment.
 
We shall keep you posted on the next update once available.

We are apologize for the inconvenience caused.
 
Thank you very much and stay safe!

 

 




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Aug
28
ISP Issue --RESOLVED
Posted by Faiq I. on 28 August 2021 09:01 AM
Dear Valued Customers,
 
Please be informed that cable restoration process has been completed and issue has been resolved by our provider.
 
The Network resume as per normal now.
 
You may try again from your end and let us know if you notice any further issue from your end

We are apologize for the inconvenience caused.
 
Thank you very much and stay safe!
 
=============================================================
 
Dear Valued Customers,
 
Please be informed that cable restoration is under progress and the estimated time of completion is around 0400 PM (GMT +8)
 
We shall keep you posted on the next update once available

We are apologize for the inconvenience caused.
 
Thank you very much and stay safe!
 
=============================================================
 
Dear Valued Customers,
 
Please be informed that our provider has identify the issue which due to the Fiber Cut outage
 
They are in the midst of executing the cable restoration and the ETTR is 4 hours.

We are apologize for the inconvenience caused.
 
Thank you very much and stay safe!
 
=============================================================
 
Dear Valued Customers,
 
Please be informed that one of our ISP is down at the moment.
 
Our Network Team are currently checking with the provider and we will keep you updated on this

We are apologize for the inconvenience caused.
 
Thank you very much and stay safe!

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Aug
26
Urgent Server Maintenance : Server 46.17.98.50 (scorpion.myhostcpl.com) - COMPLETED
Posted by Nursaifullah Mat Nor on 26 August 2021 09:34 AM
Urgent Server Maintenance : Server 46.17.98.50 (scorpion.myhostcpl.com)
 
Dear Valued Customer,
 
Server Main IP: 46.17.98.50
Server Hostname: scorpion.myhostcpl.com
Date & Time: 26th August 2021 @ 10am (GMT+8).
Duration: 20 minutes
 
Please be informed that we will be performing an Urgent Server Maintenance in which your account currently being hosted on this coming Thursday 26th August 2020, beginning at 10.00am (GMT+8). We apologize for the short notice; however, we will have to reboot the server to update the server's kernel.
 
This maintenance will cause intermittent interruption of services in between. Rest assured that we will take every possible steps to speed up the whole process.  The expected maintenance window is 20 minutes; with each account to encounter about 10 minutes of downtime with up to 20 minutes difference in data while it is being updated. Therefore, we recommend that customers avoid amending or upgrading anything in your account during this time frame to avoid potential data loss issues.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Skype: Shinjiru121  !!
 
Your cooperation and understanding are highly appreciated. Thank you

Kind regards,
Shinjiru Hosting Team
* Thank you for using 247LiveSupport System

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Aug
24
Dear Customer,
 
We've notice that some of the domains still using our DNS Server despite two notice were given earlier. After some extension from initial time frame, we are shutting down the DNS Server now. Your domain may be unreachable if you have not switched to Cloudflare. Please revert to us the soonest you could.
 
Sorry for the inconvenience that may cause.
 
If you have any inquiries, please ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Skype: Shinjiru121  !!
 
NOTE: If your account is not using above DNS, kindly ignore this notice.
 
Thank you
 
Regards,
Shinjiru Hosting Team
* Thank you for using 247LiveSupport System
 
==============================================================================================
 
Dear Customer,
 
Please be informed, we will be discontinuing following NS in the next 48 hours and permanently shut down on Monday, 30th Aug 2021, at 3.00pm (GMT+8).
 
Ns1.pe-sipodemos.com & Ns2.pe-sipodemos.com
 
Ns1.pe-luchaperu.com & Ns2.pe-luchaperu.com
 
Therefore, we need you to switch your domain DNS to avoid from going offline. If you are reading this email, please ticket us via Skype: Shinjiru121 or reply to us here as soon as possible by approving us to change the current DNS to Cloudflare DNS. Cloudflare is a great option as it allows you to gain full control of your domain records, provide CDN to speed up your website and it hides the web hosting IP as well.
 
The DNS change is seamless and pretty quick if done right. Should we not receive any reply from you within the next 48 hours, your website will be down. We await your reply urgently. Thank you.
 
If you have any inquiries, please ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Skype: Shinjiru121  !!
 
NOTE: If your account is not using above DNS, kindly ignore this notice.
 
Thank you
 
Regards,
Shinjiru Hosting Team
* Thank you for using 247LiveSupport System
 

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Aug
24
Dear Customer,
 
We've notice that some of the domains still using our DNS Server despite two notice were given earlier. After some extension from initial time frame, we are shutting down the DNS Server now. Your domain may be unreachable if you have not switched to Cloudflare. Please revert to us the soonest you could.
 
Sorry for the inconvenience that may cause.
 
If you have any inquiries, please ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Skype: Shinjiru121  !!
 
NOTE: If your account is not using above DNS, kindly ignore this notice.
 
Thank you
 
Regards,
Shinjiru Hosting Team
* Thank you for using 247LiveSupport System
 
==============================================================================================
 
Dear Customer,
 
Please be informed, we will be discontinuing following NS in the next 48 hours and permanently shut down on Monday, 30th Aug 2021, at 3.00pm (GMT+8).
 
Ns1.podemos-juntos.com
Ns2.podemos-juntos.com
 
Therefore, we need you to switch your domain DNS to avoid from going offline. If you are reading this email, please ticket us via Skype: Shinjiru121 or reply to us here as soon as possible by approving us to change the current DNS to Cloudflare DNS. Cloudflare is a great option as it allows you to gain full control of your domain records, provide CDN to speed up your website and it hides the web hosting IP as well.
 
The DNS change is seamless and pretty quick if done right. Should we not receive any reply from you within the next 48 hours, your website will be down. We await your reply urgently. Thank you.
 
If you have any inquiries, please ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Skype: Shinjiru121  !!
 
NOTE: If your account is not using above DNS, kindly ignore this notice.
 
Thank you
 
Regards,
Shinjiru Hosting Team
* Thank you for using 247LiveSupport System

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