If your domain is flagged by our team for being listed in spamhaus, please do not panic. We will guide you to a potential solution that needs your cooperation and assistance.

1. Make sure the domain is under us. If your domain is not under us (you may use who.is or whois.net to check), you ought to consult with your domain provider.
2. Your name-servers must be changed to cloudflare.com name-servers. This falls under you. You will need to register with cloudflare.com (a free of charge registration), and follow the steps on their portal to obtain name-servers selected for your domain.
3. Once you have the name-servers in hand, please post them to our team (with the domain flagged/listed) then proceed to ask for a DNS update.
4. Propagation takes 6-12 hours. During this time, you will need to remain calm while the new name-servers resolve.
5. Once propagation is complete (you may visit and check from https://dnschecker.org), please visit https://www.spamhaus.org/lookup/ plug in your domain and follow the steps to delist your domain.
6. Spamhaus will usually revert back to you within 24 hours.

There is a possibility that the removal request is denied. Do bear in mind that such listings are not a result of our doing. They may simply be due to your activity or high alert domain name. Should you wish to analyse further, you may always reach out to spamhaus and conduct your private investigation.

You may opt to remove the domain name that has been denied a delisting and replace it with a new one on your hosting plan. There will be an additional one time fee for primary domain name replacement. For more info, contact our sales department.

Domain & Anti-Abuse Department 

Dear Domain Owner,

For any domains under your account that have been placed “OnHold”*, we assure you that we have been coordinating your case and working on getting the matter resolved the soonest possible. In the meantime, should you be in a rush to hop back in business, we urge you to contact us on support@247livesupport.biz; direct your ticket to our abuse team, mentioning your domain name and supporting it with your company license + business activity to obtain a promo code on a new domain that you may use on your existing hosting plan, with a waived charge for our usual “Primary Domain Replacement” fee on your existing hosting plan with us.

Kindly be mindful that Registrar’s and Registry’s have been ultra efficient in auditing respective domain names under their system. Should your domain have been engaging in abuse, listed on spamhaus or similar, the domain might have been flagged for immediate suspension. If your domain falls under this category and you are unable to provide us with a valid company license and business activity to prove the legitimacy of your business, we regret to inform you that you will not be eligible for the offer stated above.

Please note that if your domain is a Strongbolt domain, it may still be affected by direct registrar/registry suspension without prior notification. Do bear in mind that Strongbolt is designed to first and foremost protect your identity. Whilst we, Shinjiru, try to maintain our assurance in not taking immediate action in suspending Strongbolt domains without prior notification, registrar/registry still have the right to practice their operating procedures in immediate suspension should they deem the domain high alert.

We urge you to review our AuP and T&C prior to contacting us. Domain names are non refundable once registered. Any SSL associated with your suspended domain will not be entitled for transfer to another new domain.

As always, we thank you for your understanding and cooperation.

*To check if your domain is “OnHold”, please visit who.is or whois.net

Domain And Anti-Abuse Team

Dear Customer,

Thank you for your continuous support in using our service. We want to inform you that our Business Email Hosting [LBV] package’s shelf life has ended. We are unable to upgrade or maintain it anymore as the technology and hardware are already outdated. Hence, the plan is to shut it down by the end of April 2020 and replace the email system with our latest Dynamail email system. As the LBV is a very outdated technology, we can’t migrate old emails which is why you need to backup your emails on your side before we can point your DNS to our Dynamail server We advise you to download all your emails into your desktop or notebook so we can proceed to point your email to our new system. Please let us know if you require further assistance.

Sincerely,

Mark O.
Customer Care Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

Dear Customers,

Shinjiru is taking the lead to shift towards a cashless society by encouraging automated payment technology. Being a prominent brand in the IT industry, we must be a fast-moving entity constantly adapting to technology at a fearless speed.

You certainly have seen how fast the e-wallet is being utilized everywhere in the country and it certainly is nothing new for us to inspire our customers to do the same with the Payment Processing Fee. Only manual transactions are charged RM5.00 so that customers will opt for automated online payments instead. No fees will be charged for e-payments. This move is for the betterment of consumers, modernisation of the industry and ultimately, for Malaysia.

Let’s take China for example. The first recognisable coins were produced in China more than 3,000 years ago. If you visit China today, however, there’s a strong chance you’ll see people paying for things using facial recognition on their phones. Please bear in mind that we have no intentions to make extra money by imposing the extra RM5.00. Shinjiru is simply inspiring the shift towards a total cashless transaction and realise the full potential of a cashless society through our customers.

We hope our explanation has given you a better understanding regarding the issue. Let's us all more forward and work towards Digital Transformation Policy.

Thank you.

Sincerely,

Mark O.
Customer Care Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

Dear Customers,
 
cPanel has announced pricing and licensing adjustment for its partners and distributors. More info can be read here https://www.buycpanel.com/cpanel-price-update/. We want to highlight this update to you and its effect on your VPS and/or Dedicated Server plan(s).
 
Our updated prices are noted below for your perusal starting effectively from Sept 1 2019.

Old Plans

Only one type of CPANEL License which is "Unlimited Domain Accounts".

VPS - RM59.90 per month & Dedicated Server - RM139.90 per month

New Plans

VPS

- 5 Domains License - RM63.90 per month (Retail is USD20.00 aka RM84.00)

- 30 Domains License - RM96.90 per month (Retail is USD30.00 aka RM126.00)

- 100 Domains License - RM169.90 per month (Retail is USD45.00 aka RM189.00)
 
Dedicated Server

- New 100 Domains License - RM169.90 per month (Retail is USD45.00 aka RM189.00)
 
*For accounts over 100 domains, the cost will be an additional RM0.75 for each domain after the 100th.

Hence as you can see, there is a significant price increase in Cpanel License cost structure and yet we at Shinjiru is pricing our licenses below the retail price in order to absorb some of the impacts of the cost increase. However, we can't be following the old price until any next renewal of whatever invoices you have paid because we will be making a loss. We hope that when you are being contacted about your invoice adjustment or have to pay additional cost for this price hike, you understand and support us. For our resellers, you can show your customers the link https://www.buycpanel.com/cpanel-price-update/ so your end user customer will understand this. As for us, we already did our part by absorbing some of the price hike impact as shown above. Shinjiru is committed to render a value-filled set of plans, structured to ensure a balance in the system. We are proud to highlight, that even with this price-hike, we have managed to keep our selling price lower than cPanel's Market Price.

This update will be reflected starting from September 1, 2019, where invoices will be updated in set categories. We urge you to make note of this update and not be alarmed when your invoice is updated with the inclusion of the new price-hike.
 
As always, we are available over on Telegram @ ShinjiruHosting should you require any further clarification or support.

Thank you.