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Feb
18
Urgent Maintenance on Shinjiru Cloud - COMPLETED
Posted by Palvin J. on 18 February 2020 10:34 PM

Urgent Maintenance on Shinjiru Cloud,


Cloud under Ip range 101.99.67.0/24 and 101.99.78.0/24 is undergoing urgent Maintenance.
Customer is advised not to use Cloud Portal for any administrative task until further update.
VM is still be accessible through SSH and RDP depending on VM OS.

***************************************************************************************

URGENT MAINTENANCE is now completed. Customer can resume to use cloud portal for administrative task.

***************************************************************************************

 


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Feb
12
Hosting Migration: Server 101.99.77.170 (koala.zetadns.net) - COMPLETED
Posted by Uvaraj N. on 12 February 2020 05:52 PM

Attention: All Customer Hosted in Server 101.99.77.170 (koala.zetadns.net)

Dear Valued Customer,

 

Start Date & Time : 14th Feb 2020 @ 11.00pm GMT+8

End Date & Time: 15th Feb 2020 @ 14.00pm GMT+8

 

Old Server: 101.99.77.170

New Server: 111.90.135.176

 

Please be informed, there will be hosting migration for this server to another new hardware.  Only certain customers will be affected and you would have been notified via email.

 

There will only be about an hour intermittent downtime due to DNS Propagation.

 

Kindly avoid from making any changes to your website during the maintenance. If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

Your cooperation and understanding are highly appreciated.

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

==========================================================================

UPDATE :

Dear Valued Customers,

Please be informed, maintenance will be extended for another 2 hours.

 

Account migration is still in progress and at 90% of completion.


Sorry for the inconvenient caused.

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

==========================================================================

UPDATE :

Dear Valued Customers,

Please be informed, the migration to new server have been successfully completed. We have updated your DNS Pointing and it is propagating. .

Do allow 2-3 hours for propagation to complete.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

Your cooperation and understanding are highly appreciated. 

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

 

 

 


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Feb
9
Attention: All Customer Hosted in Server 91.218.247.100 (anemone.myhostpl.com)
 
Dear Valued Customer,

Start Date & Time : 10th Feb 2020 @ 11.00pm GMT+8
End Date & Time: 11th Feb 2020 @ 11.00am GMT+8

Please be informed, there will be server hardware replacement for server '91.218.247.100 (anemone.myhostpl.com)'

Kindly avoid from making any changes to your website during the maintenance as we will be migrating your website to new hardware.
 
Existing IP will be reinstated in new server and no changes required from your end. We will inform, once migration have been complete.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

Your cooperation and understanding are highly appreciated.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Feb
6
MyIX Schedule Maintenance for AIMS Node - 12th February 2020 - COMPLETED
Posted by Nishanti S on 06 February 2020 10:02 AM
Attention: All customer in MYS, MYA, MYP, MYI Networks. 
 
Dear Valued Customer,

Please be informed that MyIX will be conducting a Schedule Maintenance for Aims Node. 

The maintenance details are as follows:

Maintenance Date: 12th February 2020 
Maintenance Time:12:00 am - 6.00 am (GMT +8)  
Maintenance Downtime: 30 minutes

The purpose of the maintenance is for MYIX Switch Software Upgrade. You will experience 30 minutes’ downtime for the local route during this maintenance.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Nishanti S.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

==========================================================================

UPDATE :

Dear Valued Customers,

We are glad to inform you that the said maintenance has been completed.

Thank you for your patience.

Sincerely,
Nishanti S.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Feb
6
MyIX Schedule Maintenance for CX2 Node - 10th February 2020 - COMPLETED
Posted by Nishanti S on 06 February 2020 09:56 AM
Attention: All customer in MYC Network
 
Dear Valued Customer,

Please be informed that MyIX will be conducting a Schedule Maintenance for CX2 Node.

The maintenance details are as follows:

Maintenance Date: 10th February 2020 
Maintenance Time:12:00 am - 6.00 am (GMT +8)  
Maintenance Downtime: 30 minutes

The purpose of the maintenance is for MYIX Switch Software Upgrade. You will experience 30 minutes’ downtime for the local route during this maintenance.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Nishanti S.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

==========================================================================

UPDATE :

Dear Valued Customers,

We are glad to inform you that the said maintenance has been completed.

Thank you for your patience.

Sincerely,
Nishanti S.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Feb
1
Shared Server 111.90.156.170 Issue - RESOLVED
Posted by Rizal A. on 01 February 2020 09:26 AM

ATTENTION: Customers under shared server 111.90.156.170

 

Dear Valued Customers,
 
Please be informed that our shared server 101.99.156.170 is currently experiencing technical difficulties. Our engineer now still working on it to fix LiteSpeed configuration on Server.
 
Estimated time to complete: 12:00PM (GMT+8)
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 

Thank you.

 

Sincerely,

M.Rizal
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


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