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Apr
23
SpamHaus Domain Listing
Posted by Maria K on 23 April 2020 09:26 AM

If your domain is flagged by our team for being listed in spamhaus, please do not panic. We will guide you to a potential solution that needs your cooperation and assistance.

1. Make sure the domain is under us. If your domain is not under us (you may use who.is or whois.net to check), you ought to consult with your domain provider.
2. Your name-servers must be changed to cloudflare.com name-servers. This falls under you. You will need to register with cloudflare.com (a free of charge registration), and follow the steps on their portal to obtain name-servers selected for your domain.
3. Once you have the name-servers in hand, please post them to our team (with the domain flagged/listed) then proceed to ask for a DNS update.
4. Propagation takes 6-12 hours. During this time, you will need to remain calm while the new name-servers resolve.
5. Once propagation is complete (you may visit and check from https://dnschecker.org), please visit https://www.spamhaus.org/lookup/ plug in your domain and follow the steps to delist your domain.
6. Spamhaus will usually revert back to you within 24 hours.

There is a possibility that the removal request is denied. Do bear in mind that such listings are not a result of our doing. They may simply be due to your activity or high alert domain name. Should you wish to analyse further, you may always reach out to spamhaus and conduct your private investigation.

You may opt to remove the domain name that has been denied a delisting and replace it with a new one on your hosting plan. There will be an additional one time fee for primary domain name replacement. For more info, contact our sales department.

 

Domain & Anti-Abuse Department 


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Apr
17
Domain ON-HOLD Status
Posted by Mark O. on 17 April 2020 12:19 PM

Dear Domain Owner,

For any domains under your account that have been placed “OnHold”*, we assure you that we have been coordinating your case and working on getting the matter resolved the soonest possible. In the meantime, should you be in a rush to hop back in business, we urge you to contact us on support@247livesupport.biz; direct your ticket to our abuse team, mentioning your domain name and supporting it with your company license + business activity to obtain a promo code on a new domain that you may use on your existing hosting plan, with a waived charge for our usual “Primary Domain Replacement” fee on your existing hosting plan with us.

Kindly be mindful that Registrar’s and Registry’s have been ultra efficient in auditing respective domain names under their system. Should your domain have been engaging in abuse, listed on spamhaus or similar, the domain might have been flagged for immediate suspension. If your domain falls under this category and you are unable to provide us with a valid company license and business activity to prove the legitimacy of your business, we regret to inform you that you will not be eligible for the offer stated above.

Please note that if your domain is a Strongbolt domain, it may still be affected by direct registrar/registry suspension without prior notification. Do bear in mind that Strongbolt is designed to first and foremost protect your identity. Whilst we, Shinjiru, try to maintain our assurance in not taking immediate action in suspending Strongbolt domains without prior notification, registrar/registry still have the right to practice their operating procedures in immediate suspension should they deem the domain high alert.

We urge you to review our AuP and T&C prior to contacting us. Domain names are non refundable once registered. Any SSL associated with your suspended domain will not be entitled for transfer to another new domain.

As always, we thank you for your understanding and cooperation.

*To check if your domain is “OnHold”, please visit who.is or whois.net

Domain And Anti-Abuse Team

 


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Apr
14
End of Life: LBV Hosting & Email System
Posted by Mark O. on 14 April 2020 04:54 PM

Dear Customer,

Thank you for your continuous support in using our service. We want to inform you that our Business Email Hosting [LBV] package’s shelf life has ended. We are unable to upgrade or maintain it anymore as the technology and hardware are already outdated. Hence, the plan is to shut it down by the end of April 2020 and replace the email system with our latest Dynamail email system. As the LBV is a very outdated technology, we can’t migrate old emails which is why you need to backup your emails on your side before we can point your DNS to our Dynamail server We advise you to download all your emails into your desktop or notebook so we can proceed to point your email to our new system. Please let us know if you require further assistance.

Sincerely,

Mark O.
Customer Care Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Apr
9
Revision of Payment Method Fees
Posted by Mark O. on 09 April 2020 10:01 AM

Dear Customers,

Shinjiru is taking the lead to shift towards a cashless society by encouraging automated payment technology. Being a prominent brand in the IT industry, we must be a fast-moving entity constantly adapting to technology at a fearless speed.

You certainly have seen how fast the e-wallet is being utilized everywhere in the country and it certainly is nothing new for us to inspire our customers to do the same with the Payment Processing Fee. Only manual transactions are charged RM5.00 so that customers will opt for automated online payments instead. No fees will be charged for e-payments. This move is for the betterment of consumers, modernisation of the industry and ultimately, for Malaysia.

Let’s take China for example. The first recognisable coins were produced in China more than 3,000 years ago. If you visit China today, however, there’s a strong chance you’ll see people paying for things using facial recognition on their phones. Please bear in mind that we have no intentions to make extra money by imposing the extra RM5.00. Shinjiru is simply inspiring the shift towards a total cashless transaction and realise the full potential of a cashless society through our customers.

We hope our explanation has given you a better understanding regarding the issue. Let's us all more forward and work towards Digital Transformation Policy.

Thank you.

Sincerely,

Mark O.
Customer Care Manager
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 


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Apr
1
Covid 19 Pandemic
Posted by Mark O. on 01 April 2020 01:58 PM

Dear Customers,

Pursuant to the movement control order announced by the Prime Minister, our country is under Movement Control Order (MCO) until 14th April 2020. MCO means all movement are restricted. Hence, issues like server reboots can only be done at specific time as no technical team is allowed in the data centre. All of our staff are working remotely from home. During MCO, please be informed that our Phone Support has also been disabled. You will still be able to contact Shinjiru 24/7 via our online channels as usual for any enquiries or updates.

We hope you understand our predicament and bear with us while Shinjiru continues to operate with limited resources which may result in slight delay of our normal response time. Rest assured that we are taking preventive steps to keep everything safe and keeping up with our commitment to provide exceptional service for our customers. As our hearts go out to those affected by the global pandemic, we urge that you join us to help minimize the spread of Covid-19 by being patient during these trying times and to comply with the restrictions imposed by the Government.

For more details, refer to the links below;

https://www.thestar.com.my/news/nation/2020/03/17/restricted-movement-for-14-days

https://www.thestar.com.my/news/nation/2020/03/26/mco-extended-to-april-14

Sincerely,

Mark O.
Customer Care Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Mar
17
Office Closure due to Covid-19
Posted by Awang A. on 17 March 2020 08:14 PM
Dear Our Valued Customers,

Pursuant to the movement control order announced by the Prime Minister on the evening of 16 March 2020, Shinjiru Technology Sdn Bhd (Shinjiru) will be closing down all our offices starting 18th until 28th April 2020. As the measure will be imposed from tomorrow until the end of the month to contain the Covid-19 outbreak, Shinjiru has taken steps to prioritize its valuable workforce by implementing an alternative work arrangement via working remotely.
 
We will also be postponing any activities including the upcoming HornetSecurity Reseller Training in collaboration with InternetNow, planned for Thursday, 26th March 2020.
 
Meanwhile, please be informed that our Phone Support will be suspended. You will still be able to contact Shinjiru’s Command Center (CC) via Telegram Messenger: ShinjiruHosting as usual for any enquiries or updates and also via 247livesupport.biz ticketing.
 
Please be informed that due to the movement control order, there will be a slight delay for any of server reboot request.
 
We hope you understand our predicament and bear with us while Shinjiru continues to operate with our best efforts and capacity.
 
As our hearts go out to those affected by the global pandemic, we urge that you join us to help minimize the spread of Covid-19 by being patient during these trying times and to comply with the restrictions imposed by the Government.
 
 
Sincerely,
Awang A.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  



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