News Categories
RSS Feed
News
Apr
23
SpamHaus Domain Listing
Posted by Maria K on 23 April 2020 09:26 AM

If your domain is flagged by our team for being listed in spamhaus, please do not panic. We will guide you to a potential solution that needs your cooperation and assistance.

1. Make sure the domain is under us. If your domain is not under us (you may use who.is or whois.net to check), you ought to consult with your domain provider.
2. Your name-servers must be changed to cloudflare.com name-servers. This falls under you. You will need to register with cloudflare.com (a free of charge registration), and follow the steps on their portal to obtain name-servers selected for your domain.
3. Once you have the name-servers in hand, please post them to our team (with the domain flagged/listed) then proceed to ask for a DNS update.
4. Propagation takes 6-12 hours. During this time, you will need to remain calm while the new name-servers resolve.
5. Once propagation is complete (you may visit and check from https://dnschecker.org), please visit https://www.spamhaus.org/lookup/ plug in your domain and follow the steps to delist your domain.
6. Spamhaus will usually revert back to you within 24 hours.

There is a possibility that the removal request is denied. Do bear in mind that such listings are not a result of our doing. They may simply be due to your activity or high alert domain name. Should you wish to analyse further, you may always reach out to spamhaus and conduct your private investigation.

You may opt to remove the domain name that has been denied a delisting and replace it with a new one on your hosting plan. There will be an additional one time fee for primary domain name replacement. For more info, contact our sales department.

 

Domain & Anti-Abuse Department 


Read more »



Apr
17
Domain ON-HOLD Status
Posted by Mark O. on 17 April 2020 12:19 PM

Dear Domain Owner,

For any domains under your account that have been placed “OnHold”*, we assure you that we have been coordinating your case and working on getting the matter resolved the soonest possible. In the meantime, should you be in a rush to hop back in business, we urge you to contact us on support@247livesupport.biz; direct your ticket to our abuse team, mentioning your domain name and supporting it with your company license + business activity to obtain a promo code on a new domain that you may use on your existing hosting plan, with a waived charge for our usual “Primary Domain Replacement” fee on your existing hosting plan with us.

Kindly be mindful that Registrar’s and Registry’s have been ultra efficient in auditing respective domain names under their system. Should your domain have been engaging in abuse, listed on spamhaus or similar, the domain might have been flagged for immediate suspension. If your domain falls under this category and you are unable to provide us with a valid company license and business activity to prove the legitimacy of your business, we regret to inform you that you will not be eligible for the offer stated above.

Please note that if your domain is a Strongbolt domain, it may still be affected by direct registrar/registry suspension without prior notification. Do bear in mind that Strongbolt is designed to first and foremost protect your identity. Whilst we, Shinjiru, try to maintain our assurance in not taking immediate action in suspending Strongbolt domains without prior notification, registrar/registry still have the right to practice their operating procedures in immediate suspension should they deem the domain high alert.

We urge you to review our AuP and T&C prior to contacting us. Domain names are non refundable once registered. Any SSL associated with your suspended domain will not be entitled for transfer to another new domain.

As always, we thank you for your understanding and cooperation.

*To check if your domain is “OnHold”, please visit who.is or whois.net

Domain And Anti-Abuse Team

 


Read more »



Apr
14
End of Life: LBV Hosting & Email System
Posted by Mark O. on 14 April 2020 04:54 PM

Dear Customer,

Thank you for your continuous support in using our service. We want to inform you that our Business Email Hosting [LBV] package’s shelf life has ended. We are unable to upgrade or maintain it anymore as the technology and hardware are already outdated. Hence, the plan is to shut it down by the end of April 2020 and replace the email system with our latest Dynamail email system. As the LBV is a very outdated technology, we can’t migrate old emails which is why you need to backup your emails on your side before we can point your DNS to our Dynamail server We advise you to download all your emails into your desktop or notebook so we can proceed to point your email to our new system. Please let us know if you require further assistance.

Sincerely,

Mark O.
Customer Care Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


Read more »




Copyright © 1998 - 2018 Shinjiru International Inc. All Rights Reserved.