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Sep
25
Dear Valued Clients,

Please be informed that our Upstream Provider will be conducting a scheduled maintenance on Holland #10 VPS NODE IP: 46.249.38.169

Maintenance details are as follows:

Maintenance Date/Day: 30th September 2020 (Wednesday)
Maintenance Time: 13:00 - 14:00(CEST)
Downtime Duration: 20 minutes

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

A new update will be posted the soonest the maintenance is successfully complete.

We thank you in advance for your patience.
 
 
Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System * 

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Sep
25
Schedule Network Maintanence in MYS Datacenter Network - 10th October 2020
Posted by Fatihah B. on 25 September 2020 12:57 PM

Dear Valued Clients,

Please be informed that our Network Team will be conducting a Schedule Network Maintenance in MYS Datacenter Network on the following subnets:

===============
124.217.247.0/24
111.90.152.0/24
111.90.133.0/24
===============

Maintenance details are as follows:

Maintenance Date/Day: 10th October 2020 (Saturday)
Maintenance Time: 8:00 p.m - 9:00 p.m (GMT +8)
Downtime Duration: 30 minutes

The purpose of the maintenance is to move these subnets under VLAN. There will be 30 minutes downtime during this maintenance.

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

A new update will be posted the soonest the maintenance is successfully complete.

We thank you in advance for your patience.

Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System * 
 

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Sep
19
Reporting a downtime - mail2.dynamail.asia - RESOLVED
Posted by Uvaraj N. on 19 September 2020 04:19 PM
UPDATE V2 - Server back online - mail2.dynmail.asia
 
Dear Valued Customers,
 
We are glad to inform you that failover server have been activated and email service is now resumed.
 
Outage Date/Day: 19 Sept 2020 (Saturday)
Maintenance Time: 3:00 (PM) - 8.10 (PM)
Expected ETA: 3-4 Hours + 2 Hours
  
Please kindly check your your respective domains if everything is accessible. 
 
Your patience and cooperation are highly appreciated throughout this downtime, please accept our apologies for any inconvenience caused.
 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz  or email support@247livesupport.biz

 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE V1 - Outage Extended (2 Hour)
 
Dear Valued Customers,
 
The maintenance have been extended for another 2 hours as we still having difficulties to repair the current server. 
Outage Date/Day: 19 Sept 2020 (Saturday)
Maintenance Time: 3:00 (PM) - 9.00 (PM)
Expected ETA: 3-4 Hours + 2 Hours
  
With the repair time is still uncertain at this juncture, we will proceed to activate the secondary failover server to bring the services back online. 
 
We will update the news once the process been completed.
 
Your cooperation and understanding are highly appreciated.
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
ATTENTION: Hardwre  Failure - mail2.dynamail.asia
 
Dear Valued Customer,
 
Please be informed that our `Business Email Hosting - mail2.dynamail.asia` is not reachable at the moment. We have dispatched an engineer for further checking in the Data Center.
 
Outage Date/Day: 19 Sept 2020 (Saturday)
Maintenance Time: 3:00 (PM) - 7.00 (PM)
Expected ETA: 4 Hours
 

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

 
Please keep yourself updated by referring to our news update. If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz  or email support@247livesupport.biz
 
Thank you
 
Uvaraj N.
Senior System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *
 

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Sep
15
Reporting A Downtime - Node ID:12082 - RESOLVED
Posted by Maria K on 15 September 2020 07:12 PM

Posted On September 16, 2020 4:10AM

Hello,

We thank you for your patience.

The reported outage has been resolved. All IP's involved have been moved to a new node.

IP address's associated with the reported alert remain unchanged, including your usernames & passwords.

Your service should be functioning within its full capacity. If you are facing any issue, please drop us a ticket to support@247livesupport.biz to investigate.

Team Shinjiru

 

==---==---==---==---==---==---==

 

Posted On September 16, 2020 1:57AM

Hello

We want to inform, our team is still doing replacement Server Node ID: 12082 

An update will follow within the next 2 Hours.

 

Team Shinjiru

 

==---==---==---==---==---==---==

 

Posted On September 15, 2020 19:12PM

Hello,

Please be mindful that Node ID:12082 is experiencing a slight downtime.

We advise all users to be patient as our Network Engineers prepare a replacement of the node & confirm that it is running at full capacity.

An update will follow within the next 3 hour.

 

Team Shinjiru

 


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Sep
15
RESOLVED - Reporting A Downtime - HWN107909
Posted by Maria K on 15 September 2020 12:24 PM

Posted On September 15, 2020 13:12PM

 

Hello,

We thank you for your patience. 

The reported outage has been resolved. All IP's involved have been moved to a new node.

IP address's associated with the reported alert remain unchanged, including your usernames & passwords. 

Your service should be functioning within its full capacity. If you are facing any issue, please drop us a ticket to support@247livesupport.biz to investigate.

Team Shinjiru

 

__________________________________

 

Posted On September 15, 2020 12:25PM

 

Hello,

Please be mindful that IP's residing on node HWN107909 are experiencing a slight downtime.

We advise all users to be patient as our Network Engineers reboot the node & confirm that it is back to its full capacity.

An update will follow within the next one hour.

 

Team Shinjiru


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Sep
8

UPDATE v2: MAINTENANCE COMPLETED

 

Dear Valued Customer,

 

We are glad to inform you that, finally maintenance have been completed.

 

Maintenance Date/Day: 12 Sept 2020 (Saturday)
Maintenance Time: 10:00 (AM)
Maintenance Duration: 18 Hours + 1 Hour (COMPLETED)
 

It is possible for some websites to encounter error due to incompatibility issue. If you have any inquiries or running into any issue after migration, kindly submit a ticket to us via 247livesupport.biz or email support247livesupport.biz

 

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

 

Thank you

 

Sincerely,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

UPDATE V1 - Maintenance Extended (1 Hour)
 
Dear Valued Customers,
 
The maintenance have been extended for another 6 hours as the transfer is still ongoing at the moment.
 
Maintenance Date/Day: 12 Sept 2020 (Saturday)
Maintenance Time: 10:00 (AM)
Maintenance Duration: 18 Hours + 1 Hour
  
Kindly avoid from making any changes to your website during the maintenance. We will inform once this migration have been completed.
 
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz  or email support@247livesupport.biz
 
Your cooperation and understanding are highly appreciated.
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
ATTENTION: Hosting Server Hardware Replacement - ferret.awedns.com
 
Dear Valued Customer,
 
Please be informed that our System Administrator will be performing  Corrective Server Maintenance on server 'ferret.awedns.com' in which your account is hosted. Maintenance details are as follows:
 
Maintenance Date/Day: 12 Sept 2020 (Saturday)
Maintenance Time: 9:00 (AM)
Maintenance Duration: 18 Hours
 
We apologize for the short notice; however, we identified the storage hardware in our cluster setup beginning to deter that leading up to sluggish server performance and possible data loss may follow if no immediate action taken. With multiple servers connected to this cluster, we must apply these mission critical migration of all the accounts to newly configured and patched hardware at our earliest opportunity. Besides, currently you're hosted in obsolete Operating System, Web, MySQL and PHP Version that subject to vulnerability.
 
This maintenance will cause intermittent interruption of services. Rest assured that we will take every possible steps to speed up the whole process. . The expected maintenance window is 18 hours; though, each account should only see a around an hour of intermittent downtime while it is being migrated. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues. No change in IP Address, hence you need not worry on the DNS Part. 
 
Please keep yourself updated by referring to our news update. If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz  or email support@247livesupport.biz
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 
Thank you
 
Uvaraj N.
Senior System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *
 

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