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Urgent Power Maintenance - 15th-16th May 2021
Posted by Afiqah A. on 04 May 2021 11:53 PM
ATTENTION: All affected Dedicated Server and Colocation Server Administrators/Owners

Dear Valued Customers,

Please be informed that AIMS Data Centre Maintenance Team will be conducting an Urgent Power Maintenance in our Data Centre.

AIMS Data Centre reported that there are faulty internal components for IP-Bus-3 where our Data Centre power source B connect currently. The Data Centre rack power source B must be shut down in order for AIMS to perform component replacement.

The purpose of this maintenance is to migrate customer server power source from source B to source A as source B will be shut down.

This power maintenance will be conduct in 2 major phase where first we will migrate your server power source on the stated date and time. Once the repair done, we will migrate back your power source to the original source and this 2nd phase will be plan and inform earlier. For the first phase, it will involve multiple time frame to avoid major issue.

This maintenance will not affect all of our customers. Only those who received the notification via E-mail will be affected by this maintenance.

The maintenance details are as follows:

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Maintenance Date: 15th-16th May 2021
Maintenance Time: 9:00PM – 04:00AM (GMT +8)
Maintenance Downtime: 10:00PM (GMT +8)
Maintenance Downtime Period: 30 minutes
Maintenance Window: 7 hours
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Your server will be shut down during the maintenance period as it will involve works on our rack power.

Please shut down your server an hour before maintenance to avoid any force shut down by us which lead to possible server hardware faulty or operating system failure.

We strongly advice our customer to perform the necessary data backup in case of your server need to be reinstall due to operating system failure. We also strongly advise all customers to stop any activity as the connection will be interrupted during maintenance which will result data loss or core file corruption.

We apologise for any inconvenience caused by the Urgent Power Maintenance.

Thank you.


Sincerely,
Customer Care Helpdesk
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247 LiveSupport Department
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