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NETWORK SWITCH FAILURE - RESOLVED
Posted by Raffie M. on 08 May 2021 09:28 PM
ATTENTION - Network Switch Failure
 
 
Dear Valued Customer,

As per the previous posted news, we successfully bring up the network back to online. As we undergo deeper inspection, we found out that one of the switch in the network is failing which causing the connection loss.

We took fast action by replacing the Switch with our backup Switch unit. This action successfully solve the issue which we faced. This issue only impacting the customer which connected to the switch and not to the entire network.

We appreciate your patient and we apologize for the inconvenient caused by this issue.
 
Raffie
Network Operation Engineer
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
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Dear Valued Customer,
 
We experienced a network related issue which causing our customer to loss connection. Please be informed that our engineer are currently checking on this now.
 
We will post new update as soon as we found out the reason. We appreciate your patient and we apologize for the inconvenient caused by this.
 
Raffie
Network Operation Engineer
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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