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Server Outage: Mail3.Dynamail.Asia - Update v6 - COMPLETED
Posted by Uvaraj N. on 24 May 2021 09:31 PM
ATTENTION: Mail3.Dynamail.Asia - Server Migration to New Hardware  - Update v6 --> COMPLETED

 

Server Hostname: Mail3.Dynamail.Asia

Server Main IP: 101.99.80.28 (To Replace with 111.90.130.60)

Date & Time: 1st June 2021 @6.00pm (GMT+8).

Maintenance Duration: 2 Hours + 2 Hours (COMPLETED)

 

We have checked all the domains and fixed each errors that we noticed. There are possibility for webmail to keep loading once you logon, hence  kindly wait  as it will eventually stop. This process occur due to re-indexing process for data that copied from old server to this brand new hardware.

 

If you encounter this sort of issues, do reach out to us. We will do our very best to assist. In the meantime, we will continue to monitor the server.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.

  

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

ATTENTION: Mail3.Dynamail.Asia - Server Migration to New Hardware  - Update v6 --> COMPLETED

 

Server Hostname: Mail3.Dynamail.Asia

Server Main IP: 101.99.80.28 (To Replace with 111.90.130.60)

Date & Time: 1st June 2021 @6.00pm (GMT+8).

Maintenance Duration: 2 Hours + 2 Hours (COMPLETED)

 

Please be informed, all domains have been migrated to new hardware. We are currently checking all the services and some domain randomly based to determine if everything in order.

  

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

ATTENTION: Mail3.Dynamail.Asia - Server Migration to New Hardware  - Update v5

 

Server Hostname: Mail3.Dynamail.Asia

Server Main IP: 101.99.80.28 (To Replace with 111.90.130.60)

Date & Time: 1st June 2021 @6.00pm (GMT+8).

Maintenance Duration: 2 Hours

 

We wanted to inform you that we will be performing Emergency Server Maintenance on "mail3.dynamail.asia" which your email currently being hosted starting 1st June 2021 at 6.01pm (GMT+8). We apologize for the very short notice; however, in order to ensure the reliable performance, we must apply these critical maintenance by migrating your account to another hardware at our earliest opportunity. We notice, there is some instability with Cloud Disk Storage which causes the VM to repeatedly failover and shut down by itself. This process is causing email configuration file to get corrupted which is why some users have difficulty to access or modify their mailbox . We will retain the existing Server Hostname but IP will be changed from "101.99.80.28 --> 111.90.130.60".

 

The expected maintenance window is around 2 hours; we will take every possible steps to speed up the whole process. The data will be outdated by 24-48 hours. We will sync back the data by the end of today.

 

Any time after 6pm today, you can proceed to update DNS with new IP -> 111.90.130.60

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

You may also reach us via Telegram https://t.me/ShinjiruHosting

 

Your cooperation and understanding are highly appreciated.

 

NOTE: If your account is no longer active in this server, kindly ignore this notice.

 

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

ATTENTION: Users Configuration File Restored  - Server Under Monitoring - Update v4
 
Dear Valued Customer,
 
Server: "Mail3.Dynamail.Asia"
Date & Time: 25th May 2021 @  4.00 pm (GMT+8).
 
We been monitoring the server and it been online for the last 10 hours. We noticed some users experiencing configuration error like quota incorrect, sub folder not visible, etc.
 
If you encounter this sort of issues, do reach out to us. We will do our very best to assist. In the meantime, we will continue to monitor the server.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

ATTENTION: Users Configuration File Restored  - Server Under Monitoring - Update v3
 
Dear Valued Customer,
 
Server: "Mail3.Dynamail.Asia"
Date & Time: 25th May 2021 @  6.30 am (GMT+8).
 
We completed the restoration of all user configuration file. Service is up and running now. We will continue to monitor the server.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Dear Valued Customer,
 
Server: "Mail3.Dynamail.Asia"
Date & Time: 25th May 2021 @ 2.57am (GMT+8).
Maintenance Duration: 3 Hours
 
We are already in midst of restoring domain and user configuration file from backup dated 23rd May 2021. Email data will remain untouched.
 
With this restoration, those users failing to logon earlier will be able to access their mailbox. Kindly take note, throughout this fixing, there is no email data loss recording. All incoming emails will continue to reach your inbox.
 
Rest assured that, we will take every possible steps to speed up the whole process. The expected maintenance window is 3 hours; for users config that not corrupted, you can continue to use our email service as usual.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Dear Valued Customer,
 
Server: "Mail3.Dynamail.Asia"
Date & Time: 25th May 2021 @ 12.21am (GMT+8).
Maintenance Duration: 3 Hours
 
The server have back online earlier. However we notice sudden reboot prior to disk scan have caused users config file to corrupt. This causing users unable to login to their mailbox.
 
We have forward this case to vendor for further investigation and checking.
 
Rest assured that, we will take every possible steps to speed up the whole process. The expected maintenance window is 3-6 hours; for users config that not corrupted, you can continue to use our email service as usual.
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 
Dear Valued Customer,
 
Server: "Mail3.Dynamail.Asia"
Date & Time: 24th May 2021 @ 9.25pm (GMT+8).
Maintenance Duration: 1 Hour
 
We wanted to inform you that we will be performing Emergency Server Maintenance on server "Mail3.Dynamail.Asia" due to inconsistent disk performance.. We apologize for the very short notice; however, we noticed one of the partition receiving File System Error while performing backup and today some of the domain.config file starting to get corrupted. Since it started to have impact on files, we will pursue with immediate scanning instead of scheduling at some other time. During this process, server will not be reachable intermittently.
 
Rest assured that, we will take every possible steps to speed up the whole process. The expected maintenance window is 24 hours; though, it's only intermittent. 
 
If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz
 
You may also reach us via Telegram https://t.me/ShinjiruHosting
 
Your cooperation and understanding are highly appreciated.
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 

Kind Regards,

Uvaraj N.

Senior System Administrator

------------------------------------

* Thank you for using 247LiveSupport System *

 


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