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To Office365/M365 users may be unable to access Outlook on the web or utilize some features across Microsoft 365 services.

MO289250, Microsoft 365 suite, Last updated: October 5, 2021 8:56 AM
Estimated start time: October 5, 2021 6:42 AM
Issue type: Incident
Status: Service degradation
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User impact:  Users may be unable to access Outlook on the web or utilize some features across Microsoft 365 services.



All updates

October 5, 2021 8:55 AM


Title: Users may be unable to access Outlook on the web or use some features across Microsoft 365 services

User Impact: Users may be unable to access Outlook on the web or utilize some features across Microsoft 365 services.

More info: The following impact scenarios may affect your users:
-Users may be unable to access Outlook on the web.
-The search feature may not be working in Exchange Online, Microsoft Teams, and SharePoint Online.
-eDiscovery data may not be accessible for Exchange Online or Microsoft Teams.
-Recently uploaded files to Microsoft Teams may be temporarily inaccessible.

Current status: We've identified that a recent configuration update is contributing to impact. We have reverted this update and in addition, we are restarting services to mitigate impact.

Scope of impact: Impact is specific to users who are served through the affected infrastructure.

Start time: Tuesday, October 5, 2021, 6:42 AM (10/4/2021, 10:42 PM UTC)

Root cause: A recent configuration update may be preventing users from accessing Outlook on the web or using some features across multiple Microsoft 365 services.

Next update by: Tuesday, October 5, 2021, 10:00 AM (2:00 AM UTC)

New Update: 
October 5, 2021 10:17 AM · Quick update

We're continuing with our targeted restarts on the impacted infrastructure and we're seeing further availability improvement. This quick update is designed to give the latest information on this issue.

New Update: 
October 5, 2021 11:12 AM

Current status: While were working on recovery to all regions, we've added additional focus on mitigating impact to the European region as they approach their business day. We'll provide a more detailed timeline when possible. Scope of impact: Impact is specific to users who are served through the affected infrastructure. Start time: Tuesday, October 5, 2021, 6:42 AM (10/4/2021, 10:42 PM UTC) Root cause: A recent configuration update may be preventing users from accessing Outlook on the web or using some features across multiple Microsoft 365 services. Next update by: Tuesday, October 5, 2021, 1:00 PM (5:00 AM UTC)

 

Shakir M.
Technical Success Manager
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247 LiveSupport Department
- http://247livesupport.biz -
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