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Planned Data Centre Power Maintenance - 8th January 2022- COMPLETED
Posted by Afiqah A. on 29 November 2021 10:10 AM
Dear Valued Clients,

Please be informed that the power maintenance had been completed. There are a few servers that required login details for further troubleshooting, of which the respective customers have been informed.

Kindly check from your end and may revert to us anytime, if there is any issue related to this power maintenance.

We truly apologise for any inconvenience caused.

Thank you for your kind patience.

Best Regards,
Shinjiru Team.
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
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Dear Valued Clients,

Please be informed that most servers are already online but there are some servers that goes to the emergency mode which we are currently troubleshoot to solve the issue. Therefore, the maintenance will extend to another two hours.

Maintenance Window: 08:30- 15:30 (GMT +8)
Maintenance Downtime Period: 7 hours

We truly apologise for any inconvenience caused.

Thank you for your kind patience.

Best Regards,
Shinjiru Team.
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
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Dear Valued Clients,

Please be informed, there will be delay on our maintanence down time. We encountered some issue during the maintenance which cause delay for another 45 minutes.

Maintenance Downtime: 08:30- 11.15 (GMT +8)
Maintenance Downtime Period: 2 hours and 45 minutes

We truly apologise for any inconvenience caused.

Thank you for your kind patience.

Best Regards,
Shinjiru Team.
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
 
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ATTENTION: All Dedicated Server Administrators/Owners

Dear Valued Customers,

Please be informed that our Data Centre Maintenance Team will be conducting a Planned Data Centre Power Maintenance in our Data Centre.

The maintenance is conducted to perform our Data Centre main power source part inspection and replacement to maintain excellent service for our customers. This maintenance is crucial in order to avoid any interruption or power outage in the future. Only customers who received notification via E-Mail will be affected by this maintenance.

The maintenance details are as follows:
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Maintenance Date: 8th January 2022
Maintenance Time: 08:00 – 12:00 (GMT +8)
Maintenance Downtime: 08:30 (GMT +8)
Maintenance Downtime Period: 2 hours
Maintenance Window: 4 hours
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Please be informed that your server will be shut down during the maintenance period as it involves works on our main power source. Customers are strongly advised to shut down their server in advance to avoid any forced shut down from our end.

Please avoid amending or accessing your server during the Maintenance period to avoid data inconsistency. We strongly advise all customers to stop any activity as connectivity interruption during maintenance will result in data loss or corruption.

Should you require support assistance or feedback about the maintenance, kindly reply to this email and we will get back to you as soon as possible.

We truly apologise for any inconvenience caused and thank you for your consistent support.

Kind regards,
Team Shinjiru
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247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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