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Nov
22
MYI VPS Hardware Node ID: 121092 is unreachable -- RESOLVED
Posted by Sarah Z. on 22 November 2023 02:47 PM
Dear Valued Client,

Please be informed that the reported VPS node has been successfully booted up after we reset and drained the power of the server. The node is currently in a stable state, and all the VPS residing in the node are up and running.

You may address us anytime via 247livesupport.biz if there is any issue persisting on your end.

We thank you for your patience and understanding.
 
 
Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System
 
 
=======================================
 
 
Dear Valued Client,

Please be informed that one of our MYI VPS hardware nodes is currently unreachable due to an unexpected hardware issue. Hence, all of our VPS hosted in the node are unreachable at the moment.

We are checking into the issue at the moment and trying our best to get the node into service as soon as possible.

We apologize for the inconvenience.
 

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

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Nov
20

Dear Valued Clients,

Please be informed that, as confirmed by our team, the issue has been fixed and the route is back to normal. All the virtual servers are up and running at full capacity.

You may address us anytime via 247livesupport.biz if there is any issue persisting on your end.

We thank you for your patience and understanding.

 

Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System

======================================================================

Dear Valued Clients,


Please be informed that there is a network issue on-going at our Bulgarian datacenter. You may have encountered difficulties accessing your Bulgarian Virtual Private Server (VPS). We’re closely checking with our team to fix the issue as soon as possible.

You may address us anytime via 247livesupport.biz if you have any further concerns.

We apologize for the inconvenience.


Best Regards,
Shinjiru Team.
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System


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Nov
2

The LiteSpeed Plugin Vulnerability Affected 4 Million Websites

The popular LiteSpeed WordPress plugin recently addressed a serious vulnerability that left over 4 million websites at risk of compromise. The vulnerability, discovered by Wordfence, was a Cross-Site Scripting (XSS) vulnerability within the LiteSpeed plugin, which is widely used as a caching plugin for WordPress. XSS vulnerabilities exploit the lack of a security process called data sanitization and escaping, which filter the files that can be uploaded through legitimate inputs like contact forms. In the case of this vulnerability, the implementation of a shortcode functionality allowed hackers to upload malicious scripts by bypassing the necessary security protocols. 

 

 

However, Search Engine Journal points out that this specific vulnerability requires the hacker to obtain contributor-level permissions, making it more complex than other unauthenticated threats. To mitigate this risk, LiteSpeed Cache users should update their plugin to version 5.7 or higher, which was released on October 10, 2023. It is crucial for website owners to take action promptly to protect their sites from potential exploitation.

 

Sources:
– Wordfence: www.wordfence.com/blog/4-million-wordpress-sites-affected-by-stored-cross-site-scripting-vulnerability-in-litespeed-cache-plugin

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Oct
13
Deprecated ActiveSync (EAS) support for Outlook Desktop
Posted by Aiman R. on 13 October 2023 10:57 AM
Dear valued customer,
 
Please be informed that the ActiveSync (EAS) Protocol is no longer supported with Outlook Desktop. As you may be aware, Microsoft Exchange ActiveSync is a data synchronisation protocol that provides over-the-air access to email, calendars, and tasks on Windows and mobile devices. However, Microsft has discontinued the EAS Protocol starting with Outlook 2016. We apologised for the inconvenience; however, we recommend our existing Dynamail Premium with (EAS) customers utilise the MAPI Protocol or the standard (IMAP/POP3) Protocol. You may refer to the client/protocol breakdown below that was supported by SmarterMail:
 
 
We do apologise for any inconvenience this may cause. At this time, we can only support technologies built for their intended and specific purposes. This includes:
 
  • EAS for mobile synchronisation on iOS and Android, as well as the Windows Mail, People, and Calendar apps that ship with Windows 10.
  • MAPI/EWS for desktop synchronisation.
  • MAPI for Outlook for Windows
  • EWS for Outlook for Mac, as well as other clients such as eM Client and the native MacOS applications for Mail, Contacts, Calendars, Reminders, and Notes.
  • CalDAV, CardDAV, IMAP, and POP3 for virtually all mobile and desktop clients
 
To prevent instability in the EAS protocol, we recommend switching the settings to the MAPI protocol. If you would like to have these settings, kindly let us know, and we will make the necessary changes to the mail server accordingly.
 
NOTE: We no longer offer EAS / MAPI / EWS to new customers.
 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or you may also reach us via Telegram https://t.me/ShinjiruHosting

 
Thank you
 

Sincerely,

AimanR
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Jun
21
Important Announcement: Termination of Cloud Services
Posted by Palvin J. on 21 June 2023 01:21 PM
 
Dear Valued Customers,

This message serves as a final reminder for customers currently residing on Shinjiru Cloud. Please be aware that there are only 3 working days remaining before the lights go out on Shinjiru Cloud starting 28-06-2023.

As previously announced, Shinjiru Cloud will be terminated on June 30th, 2023. There will be no extensions provided, and all data within the infrastructure will be permanently deleted.

To ensure compliance with our security policy and maintain the confidentiality of all Shinjiru clients, all data in Shinjiru Cloud will be purged after June 30th, 2023.

We kindly remind customers that they are responsible for their own data and the migration of their services to alternative platforms or other Shinjiru services.

For customers who are still running late on migration, we urge you to expedite the transition or start to backup your content. In the case of customers who have already completed the migration, we appreciate your cooperation.

Please note that customers who do not respond in a timely manner will be considered as not migrating their infrastructure to a different platform and will be categorized as ending their services once the cloud system goes offline.

We appreciate your attention to this matter and thank you for being a valued customer. If you have any questions or require assistance, please don't hesitate to reach out to our support team.

 
Sincerely,
Palvinder Singh
Cloud Services
 
 
 
 
 
######################################################################################################################################
 
 
 
Dear Valued Customers,

This message serves as a final reminder for customers currently residing on Shinjiru Cloud. Please be aware that there are only 7 working days remaining before the lights go out on Shinjiru Cloud starting 21-06-2023.

As previously announced, Shinjiru Cloud will be terminated on June 30th, 2023. There will be no extensions provided, and all data within the infrastructure will be permanently deleted.

To ensure compliance with our security policy and maintain the confidentiality of all Shinjiru clients, all data in Shinjiru Cloud will be purged after June 30th, 2023.

We kindly remind customers that they are responsible for their own data and the migration of their services to alternative platforms or other Shinjiru services.

For customers who are still in the process of migration, we urge you to expedite the transition. In the case of customers who have already completed the migration, we appreciate your cooperation.

Please note that customers who do not respond in a timely manner will be considered as not migrating their infrastructure to a different platform and will be categorized as ending their services once the cloud system goes offline.

We appreciate your attention to this matter and thank you for being a valued customer. If you have any questions or require assistance, please don't hesitate to reach out to our support team.

 
Sincerely,
Palvinder Singh
Cloud Services

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Feb
9
International cPanel and Plesk License Price Update 2022
Posted by Fatihah B. on 09 February 2022 11:51 AM

Dear Valued Customer,
 
Thank you for choosing Shinjiru as your trusted Web Hosting Provider.
 
We would like to inform you that Plesk and cPanel have announced a new pricing adjustment for their licenses effective 1st January 2022. Therefore, we are left with no other option but to implement the changes starting from the said date.

Kindly find the new pricing structure below for your perusal.

Since the new pricing structure will go into effect on 1st January 2022, all invoices will be automatically updated according to the type of license. We urge you to take note of this update as the new pricing will be included in your invoice starting from 1st January 2022 onwards.
 
Thank you for your kind understanding and continuous support.
 
*This update only applies to the subscription of VPS and Dedicated Server

 

Sincerely,
Shinjiru Team
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

 

 


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