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MYI Network Issue - RESOLVED
Posted by Awang A. on 16 May 2017 11:38 PM
Dear Valued Customers,

Please be informed that currently our MYI network is having network issue.

Issue identified: 11.00 PM (GMT +800)

Our Network engineer has been informed to do investigation on the root cause of the network issue.

We will give you another update once the problem has been resolve or next update.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
 
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UPDATE:
 
Dear Valued Customers,
 
We are currently bringing up the backup core switch to the network. ETA is expected around 1 - 2 hours.
 
Your patience and cooperation is highly appreciated.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 
===============================================================================================
 
UPDATE:
 
Dear Valued Customers,
 
We are glad to inform that the network issue has been rectified now.
 
On behalf of everyone in 247livesupport, I apologize for the inconvenience caused.
 
Regards,
Awang A.
Technical Support Manager
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.
 

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