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Jul
11
NOTE: Affected user have been informed via MailBlast
 
Dear Valued Customers,

Please be informed that our VPS hardware node IP: 141.105.67.104 will be undergoing an urgent maintenance.
The maintenance details as below:

Maintenance Date/Day: 11th Juy 2017 (Friday)
Maintenance Time: 3:30pm  - 5:30pm (GMT +8)
Maintenance ETA: 2 Hours
 
During this maintenance, the server/node will be shut down for some physical checking and to monitor the health cooling system.
We are expecting a total down time up to 2hours which is as per below details in order to complete the maintenance.
 
Your patience and co-operation is highly appreciated at this moment and we are sorry for any inconvenience caused.

Thank you.

Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 

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 Update:

Dear Valued Customers,

Kindly be informed the recent Urgent Maintenance on VPS HWN IP: 141.105.67.104 completed successfully and there was no issue detected during the maintenance period. 

The server been physically checked to ensure all the hardware parts are intact and the past 12 hour monitoring have not triggered any further issue. Having said to this, we will now proceed to close this session and on behalf of our team, we would like to thank you for your kind patience and co-operation during maintenance period.

Kindly feel free to contact our 247 Livesupport if you required any assistance. 

Thank you and have a nice day.

 

Kind Regards,

Eric C.
Senior Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 
 

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