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Oct
14
VPS Hardware-node Issue - RESOLVED
Posted by Amir N. on 14 October 2017 08:29 AM

Dear Valued Customers,

Please be informed that the issue has been resolved on 14th October 2017. 

Our VPS administrator found the issue with the RAID card and started to move affected customers to other hardware node.

If you are still facing any difficulties, kindly let us know.

On behalf, I'm sorry for the inconvenience caused.

 

Kind Regards,

Awang A.
Technical Manager

------------------------------------
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

==========================================================

Dear Valued Customers,

Please be informed that currently there is a hardware issue for VPS hardware-node server12128.

Our VPS engineer in the middle of fixing the issue now.

Issue detected : 754pm 13/10/2017 and ongoing.

Kindly be patient while we are working on it and we will keep you all update the latest news at here.

We are sorry for any inconvenience caused.

 

Kind Regards,

Amir N.
Support Specialist
------------------------------------
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Oct
13
Network Connection Issue in MYC - 13th October 2017 | Resolved
Posted by Sugen S. on 13 October 2017 07:44 PM

ATTENTION:  All servers and hosting owners in MYC Network

 

Dear Valued Customers,

Please be informed that currently there is a network connection issue at datacenter end due to our stream provider.

Our Data Center engineer in the middle of fixing the issue now. We will update once the network back to normal .

Kindly be patient while we are working on it and we will keep you all update the latest news at here.

We are sorry for any inconvenience caused.

Thank you.

Sincerely,

Sugen S.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Oct
2
247livesupport phone changed!
Posted by Awang A. on 02 October 2017 12:34 PM

Dear Valued Customers,

 

Please kindly be informed that we have changed our 247 phone line to +603 9212 8338 now.

The change was due to the implementation of our new phone system.

If you are still having difficulties calling the new number, kindly contact us via the ticketing for now. 

I'm sorry for the inconvenience caused.

 

Awang A.
Technical Manager
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Sep
15
Network Connection Issue in MYC - 15th September 2017 - RESOLVED
Posted by Fatihah B. on 15 September 2017 11:06 AM

ATTENTION:  All servers and hosting owners in MYC Network

 

Dear Valued Customers,

Please be informed that currently there is a network connection issue at datacenter end due to our stream provider.

Our Data Center engineer in the middle of fixing the issue now. We will update once the network back to normal .

Kindly be patient while we are working on it and we will keep you all update the latest news at here.

We are sorry for any inconvenience caused.

Thank you.

Sincerely,

Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

************************************************************************************

UPDATE :-
 

Dear customers,
 
MYC network is back to normal now. If you faced any difficulty on your network connectivity, kindly get back to us.
Thank you.
 
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »



Aug
17

ATTENTION: All Customers/Administrators/Users in MYC Datacenter Network.

 

Dear Valued Customer,

Please be informed that one of our Upstream Network Provider will conducting a Scheduled Network Maintenance which will impact our local route in MYC (Cyberjaya) Datacenter Network.

The maintenance details are as follows:

Maintenance Date/Day:  15th – 16th September 2017 (Friday & Saturday)
Maintenance Time:  11:00 pm - 12:00am (GMT +800)
Downtime Duration: 30 minutes

The purpose of the maintenance is to perform network equipment upgrading.

Your network service might be facing downtime at any time during the maintenance period. However the downtime shall not be more than 30 minutes as informed as the above.

We will provide another update once this scheduled maintenance is completed.

Your patience and cooperation during the maintenance window is highly appreciated, we apologize for any inconvenience caused.

If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.

Thank you.

Sincerely,

Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Jul
13
SECURITY ALERT : New updated PHP Version for EasyApache 4 [INFO]
Posted by Fatihah B. on 13 July 2017 10:26 AM
ATTENTION: All cPanel owners / administrators. 
 
Dear valued customers,
 
We were informed by our security team that cPanel, Inc. has released updated RPMs for EasyApache 4 on July 12, 2017, with PHP versions 5.6.31, 7.0.21, and 7.1.7.
 
This release addresses vulnerabilities related to CVE-2017-9224, CVE-2017-9226, CVE-2017-9227, CVE-2017-9228, CVE-2017-9229, and CVE-2017-7890.
 
We strongly encourage all PHP 5.6 users to upgrade to version 5.6.31, all PHP 7.0 users to upgrade to version 7.0.21, and all PHP 7.1 users to upgrade to version 7.1.7.
 
AFFECTED VERSIONS
All versions of PHP 5.6 through 5.6.30
All versions of PHP 7.0 through 7.0.20
All versions of PHP 7.1 through 7.1.6
 
SECURITY RATING
The National Vulnerability Database (NIST) has given the following severity ratings to these CVEs:
 
CVE-2017-9224 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9224
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9224
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9224
 
CVE-2017-9226 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9226
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9226
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9226
 
CVE-2017-9227 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9227
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9227
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9227
 
CVE-2017-9228 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9228
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9228
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9228
 
CVE-2017-9229 - MEDIUM
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9229
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9229
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9229
 
CVE-2017-7890 - MEDIUM
PHP 5.6.31
Fixed bug in GD module related to CVE-2017-7890
 
PHP 7.0.21
Fixed bug in GD module related to CVE-2017-7890
 
PHP 7.1.7
Fixed bug in GD module related to CVE-2017-7890
 
SOLUTION
cPanel, Inc. has released updated RPMs for EasyApache 4 on July 12, 2017, with updated versions of 5.6, 7.0, and 7.1. Unless you have enabled automatic RPM updates in your cron, update your system with either yum update or WHM's Run System Update interface.
 
REFERENCES
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »




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