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Jan
22
MYI Network Intermittent - RESOLVED
Posted by Awang A. on 22 January 2018 12:40 AM
ATTENTION: MYI Network users
 
Dear Valued Customers,
 
Please be informed that our MYI network is currently experiencing intermittent. Our network engineer is currently investigating on the issue. We will fix this issue as soon as possible.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 

Sincerely,
Awang A.
Shift Support Manager
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
We are glad to inform you that the said the network is back to normal now at 1:10 AM (GMT+8)
 
If you are still facing any difficulties, please inform us via 247livesupport.biz. Thank you for your patience.
 

Sincerely,
Awang A.
Shift Support Manager
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Jan
17
Phone System Urgent Maintenance - RESOLVED
Posted by Awang A. on 17 January 2018 06:15 PM

Dear Valued Customers,

Please kindly be informed that our phone vendor will perform an urgent maintenance to our phone system. The maintenance is to perform software update to the phone system. During the maintenance, the phone line will be down.

The maintenance detail as below:

Date: 18th January 2018
Time: 12:00 AM (GMT+8)
Duration: 15 minutes

For further inquiries, don't hesitate to drop us an email to 247livesupport.biz

Sincerely,  
Awang A.
Shift Support Manager
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
====================================================================================================================================================
 
Dear Valued Customers,
 
I would like to announce that the maintenance has been completed. 
 
If you are still facing any difficulties after the maintenance, please contact us at 247livesupport.biz
 
Sincerely,  
Awang A.
Shift Support Manager
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

Read more »



Jan
12
ATTENTION: All Dedicated servers, CloudHosting, VPS servers, VPN Server and Sharedhosting administrators/owners MYI, MYS, MYP & MYA Datacenter Networ
 
Dear Valued Customers,
 
Please be informed that our Server Maintenance Team will be conducting an Schedule Power Maintenance in our AIMS (Malaysia) Datacenter.
 
The maintenance details are as follows:
 
Maintenance Date: 21st January 2018
Maintenance Time: 12:01 am - 2:00 am (GMT +8)  
Estimated Downtime Duration: 2 hours
 
The purpose of the maintenance is to perform upgrading work in our power management system for one of segment in AIMS datacenter in order to stabilize and improve power management.
 
During this power maintenance all the affected Dedicated Servers, CloudHosting, VPS Servers, VPN Servers and Sharehosting Server will be power off and will not be accessible for approximiately 2 hours.
 
We would like to advice our customers to do all the necessary preparation and data backup.
 
We will give another update once this maintenance is completed.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Sincerely,
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System * 

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
++++++++++++++++++++++++++++++++++++++++++
 
Dear Valued Customers,
 
Please be informed that due to unforeseen circumstance on the Schedule Power Maintenance work, we will be extending the maintenance time duration.
 
The NEW maintenance details are as per below:

Maintenance Date: 21st January 2018
Maintenance Time: 12:01 am - 6:00 am (GMT +8)  
Estimated Downtime Duration: 2 hours (access will be intermittent during the maintenance time but downtime would not exceed 2 hours)
 
During this power maintenance every service such as Dedicated Servers, CloudHosting, VPS Servers, VPN Servers and Sharehosting Server will be power off and will not be accessible intermittently for approximately 2 hours at any time during the maintenance period.
 
Please avoid amending anything or access your account during this Maintenance Time due to data inconsistency reasons.
 
We advise all customers to perform a full backup copy of all their data and systems prior to maintenance as a precaution in the event of any unplanned failure on the server hardware during power up.
 
If you required any support assistance or feedback on this maintenance, do reply to this email and we will get back to you soonest.
 
We will update the progress of this maintenance in our News Post here.
 
Sorry for any inconvenience caused for this schedule maintenance.
 
Thank you.
 
Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
++++++++++++++++++++++++++++++++++++++++++
 
Dear Valued Customer,
 
We are glad to inform you that the said maintenance has been completed.

On behalf of our maintenance team we would like to thank you for your kind co-operation and patience during maintenance time.

 
Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
 
 

Read more »



Jan
10
SH 101.99.75.80 Nginx Issue - RESOLVED
Posted by Awang A. on 10 January 2018 05:54 PM
ATTENTION: All customers/administrators/users in Shared Hosting Server IP 101.99.75.80
  
Dear valued customers;
 
Please be informed that one of our Wordpress Shared Server currently experiencing Nginx service issue. Our system administrator is currently working on this issue now. 
 
We will give another update within 2 hour time.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
Sincerely,  
Awang A.
Shift Support Manager
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 
====================================================================================================================================================
 
Dear Valued Customers,
 
I would like to announce that the issue has been resolved since 7.50PM (GMT+8). The issue was resolved after reconfiguring the websrv_ulimits for the NGINX configuration.
 
On behalf of the team, I'm sorry for the inconvenience caused.
 
If you are still facing any difficulties after the fix, please let us know.
 
Sincerely,  
Awang A.
Shift Support Manager
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

Read more »



Jan
10
ATTENTION: All customers/administrators/users in Shared Hosting Server IP 101.99.69.30 & 101.99.70.100
 
Dear Valued Customers,
 
Please be informed that our Server Maintenance Team will be conducting an Urgent Maintenance on Plesk SharedServer IP: 101.99.69.30 & 101.99.70.100
 
Maintenance details are as follows:            
                                                                                                                                                                                   
Maintenance Date/Day: 10th January 2018 (Today)                                                                                                                                                              
Maintenance Time: 12:30 pm – 1:00 pm (GMT +8)                                                                                                                                                                   
Maintenance Duration: around 30 minutes
 
The purpose of the maintenance is to reboot the main node of this server to remove some application which is causing instability to server CPU.
 
This maintenance will temporary effect the website, FTP & mail and will not be accessible during the maintenance period.
 
Please be advised not to perform any updates or changes on your server while maintenance work is in progress.
 
We will give another update, once this maintenance is completed.                                                                                                                           
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Sincerely,
Ammar S.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System * 

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

We are glad to inform you that the said maintenance has been completed.

Thank you for your patience.

Sincerely,
Ammar S.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System * 

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Read more »



Jan
3
ATTENTION: All Customers/Administrators/Users in MYC Datacenter Network.
 

Dear Valued Customer,

Please be informed that one of our Upstream Network Provider will conducting a Scheduled Network Maintenance which will impact our local route in MYC (Cyberjaya) Datacenter Network.

The maintenance details are as follows:

Maintenance Date/Day:  26th – 27th January 2018
Maintenance Time:  11:59 pm - 3:00am (GMT +800)
Maintenance Duration: 3 hours

The purpose of the maintenance is to perform network equipment upgrading.You might experience intermittent interruption for 30 minutes to the Internet at any time during the maintenance period.

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

We will provide another update once this scheduled maintenance is completed.

Your patience and cooperation during the maintenance window is highly appreciated, we apologize for any inconvenience caused.

If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.

Thank you.

Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

Read more »




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