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URGENT MAINTENANCE on SharedHosting IP:101.99.70.200 - RESOLVED
Posted by Awang A. on 30 November 2017 05:01 PM

Dear valued customers,

Please be informed that the shared server is currently undergoing an urgent maintenance due to hardware issue. During the maintenance, users will experience slowness while browsing their website and emails.

The issue is expected to resolve in the next 3  - 5 hours from now.

Your cooperation and understanding on this matter are much appreciated.

Do get back to us if you have any query or clarification on this maintenance works.

Thank you

Sincerely,  
Awang A.
Technical Manager
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE:

 

Please accept our sincere apologies for this delay, however we need to shutdown the server in order to complete the maintenance as it involve server's hardware.

 

The maintenance details as below:

 

Maintenance Date/Day: 2 December 2017 (Saturday) - Today
Maintenance Time: 6:30am - 7.30am (GMT +8)
ETA: 1 Hour
Purpose: To check on server's hardware

 

If you require any help or clarification on this matter, please submit a ticket to https://247livesupport.biz. We are always here to assist you!

 

Thank you for your patience. We greatly appreciate your cooperation in this matter.

 

 

Sincerely,

Ammar S.

Customer Care Helpdesk

------------------------------------------

247 LiveSupport Department

- http://247livesupport.biz -

* Thank you for using 247LiveSupport System *

 

SUPPORT ESCALATION PROCEDURE

We stand behind our products and services.

If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE:

Please accept our sincere apologies for this delay, we are working on the server hardware and recovery. Thus, we need to shutdown the server in order to complete the maintenance as it involve server's hardware.

The maintenance details as below:

Maintenance Date/Day: 2 December 2017 (Saturday) - Today
Maintenance Time: 3:00pm - 7.00pm (GMT +8)
ETA: 4 Hours
Purpose: Recorvery Planning

If you require any help or clarification on this matter, please submit a ticket to https://247livesupport.biz. We are always here to assist you!

Thank you for your patience. We greatly appreciate your cooperation in this matter.


Sincerely,
Ammar S.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

 

UPDATE:

Currently we have identified the culprit for the slowness issue. Our administrators are attempting to fix the issue due to the Cloudlinux.

 

Estimated time to complete is 10:00 PM today.

If you require any help or clarification on this matter, please submit a ticket to https://247livesupport.biz. We are always here to assist you!

Thank you for your patience. We greatly appreciate your cooperation in this matter.


Sincerely,
Awang A.

Technical Manager
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 

 

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

 

UPDATE:

 

I would like to update that the issue has been resolved at 11:00 PM (GMT+8). Our system administrators managed to fixed the issue related to the Cloudlinux.

 

If you require any help or clarification on this matter, please submit a ticket to https://247livesupport.biz. We are always here to assist you!


Thank you for your patience. We greatly appreciate your cooperation in this matter.


Sincerely,
Awang A.

Technical Manager
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 


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