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Apr
23

ATTENTION: All administrators in MYA/MYI/MYS/MYP in AIMS Datacentre Network.

 

Dear Valued Customer,

Please be informed that our Network Team will be conducting an Urgent Network Maintenance in our AIMS Datacentre Network.

The maintenance details are as follows:

Maintenance Date/Day:  29th April 2018
Maintenance Time:  12:00 am - 2:00am (GMT +800)
Maintenance Duration: 2 hours

The purpose of the maintenance is to perform router upgrading to the existing router firmware, in order to improve router performance as well as to fix vulnerabilities and bug issues. You might be facing downtime for 15 minutes during the maintenance period.

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

We will provide another update once this scheduled maintenance is completed.

Your patience and cooperation during the maintenance window is highly appreciated. We apologize for any inconvenience caused.

If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us.

Thank you.

Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

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Apr
19
SCHEDULED POWER MAINTENANCE in AIMS DATACENTER - 29th April 2018
Posted by Fatihah B. on 19 April 2018 05:15 PM
ATTENTION: To all Dedicated servers owners in AIMS Datacenter. Affected user has been informed via mai-lblast
 
 
Dear Valued Customers,
 
Please be informed that our Server Maintenance Team will be conducting a Schedule Power Maintenance in our AIMS (Malaysia) Datacenter.
 
The maintenance details are as follows:
 
Maintenance Date: 29th April (Sunday)
Maintenance Time:12am - 4:00am (GMT +8) 
Downtime Duration: 15 minutes
 
The purpose of the maintenance is to perform upgrading work in our power management system for one of segment in AIMS datacenter in order to stabilize and improve power management.
 
During this power maintenance all the affected dedicated servers will be power off and will not be accessible for approximiately 15 minutes.
 
We would like to advice our customers to do all the necessary preparation and data backup.
 
We will give another update here once this maintenance is completed.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

Read more »



Apr
6
Shinjiru Cloud maintenance start notice
Posted by Zulhafiz H. on 06 April 2018 12:06 AM
Dear Valued Customers,
 
Please be informed that our Server Maintenance Team has already started scheduled maintenance on Shinjiru Cloud.
 
Maintenance details are as follows:
The affected services: Shinjiru Cloud 1
Estimated Completion: 6th April 2018 6:00AM
 
Service interruption expected during the course of maintenance.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.

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Nov
21
Shinjiru 247livesupport Phone Changed
Posted by Fatihah B. on 21 November 2017 11:34 AM
Dear Valued Customers,
 
Please be informed that our support phone line has been changed to +603 9212 8338 due to the implementation of new phone system.
 
We are no longer using the old support number and you can always drop us ticket using ticketing system for assistance.
 
Please accept our apologies for any inconvenience caused.
 
Thank you.
 
 
Sincerely,

Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz

Read more »



Jul
13
SECURITY ALERT : New updated PHP Version for EasyApache 4 [INFO]
Posted by Fatihah B. on 13 July 2017 10:26 AM
ATTENTION: All cPanel owners / administrators. 
 
Dear valued customers,
 
We were informed by our security team that cPanel, Inc. has released updated RPMs for EasyApache 4 on July 12, 2017, with PHP versions 5.6.31, 7.0.21, and 7.1.7.
 
This release addresses vulnerabilities related to CVE-2017-9224, CVE-2017-9226, CVE-2017-9227, CVE-2017-9228, CVE-2017-9229, and CVE-2017-7890.
 
We strongly encourage all PHP 5.6 users to upgrade to version 5.6.31, all PHP 7.0 users to upgrade to version 7.0.21, and all PHP 7.1 users to upgrade to version 7.1.7.
 
AFFECTED VERSIONS
All versions of PHP 5.6 through 5.6.30
All versions of PHP 7.0 through 7.0.20
All versions of PHP 7.1 through 7.1.6
 
SECURITY RATING
The National Vulnerability Database (NIST) has given the following severity ratings to these CVEs:
 
CVE-2017-9224 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9224
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9224
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9224
 
CVE-2017-9226 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9226
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9226
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9226
 
CVE-2017-9227 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9227
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9227
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9227
 
CVE-2017-9228 - HIGH
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9228
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9228
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9228
 
CVE-2017-9229 - MEDIUM
PHP 5.6.31
Fixed bug in mbstring extension related to CVE-2017-9229
 
PHP 7.0.21
Fixed bug in mbstring extension related to CVE-2017-9229
 
PHP 7.1.7
Fixed bug in mbstring extension related to CVE-2017-9229
 
CVE-2017-7890 - MEDIUM
PHP 5.6.31
Fixed bug in GD module related to CVE-2017-7890
 
PHP 7.0.21
Fixed bug in GD module related to CVE-2017-7890
 
PHP 7.1.7
Fixed bug in GD module related to CVE-2017-7890
 
SOLUTION
cPanel, Inc. has released updated RPMs for EasyApache 4 on July 12, 2017, with updated versions of 5.6, 7.0, and 7.1. Unless you have enabled automatic RPM updates in your cron, update your system with either yum update or WHM's Run System Update interface.
 
REFERENCES
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

Read more »




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