RSS Feed
News
Sep
13
Service Disruption for IPXCESS Customers -RESOLVED-
Posted by Awang A. on 13 September 2018 05:29 PM

ATTENTION: IPXCESS Customers

 

Dear Valued Customers,

Please be informed that our vendor IPXCESS is currently experiencing failure and the engineer is checking at the datacentre at the moment.  The customer that using the IPXCESS package will having intermittent issues with their email and website services. Estimated time to complete is 12 hours.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

Please accept our sincere apologies for this delay, however our Logicboxes partner requires a couple more hours to restore the accounts. They are currently restoring phase by phase so we are waiting for our accounts to be restored as well.

If you require any help or clarification on this matter, please submit a ticket to https://247livesupport.biz. We are always here to assist you!

Thank you for your patience. We greatly appreciate your cooperation in this matter.

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

We would like to update you that our provider has restored all the affected accounts. On behalf of the team, we are sorry for the inconvenience caused.

If you require any help or clarification on this matter, please submit a ticket to https://247livesupport.biz. We are always here to assist you! 

Thank you for your patience.

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  


Copyright © 2005 - 2016 Shinjiru International Inc. All Rights Reserved.