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Apr 22 |
Nameserver Issue For Domains Under *awedns.com
Posted by Awang A. on 22 April 2019 05:33 PM |
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ATTENTION: Domains using *.awedns.com as the nameservers
Dear Valued Customers,
Please be informed that there is an issue with our DNS that under *.awedns.com. Currently those that affected will experiencing their domains that unable to resolve.
Our system admin is now working on bringing back the service.
Estimated Time to Resolve: 7:00PM GMT+8
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
If you require any assistance at all, please do not hesitate to revert back to us.
Thank you.
Sincerely, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:
Our system administrator still working on it for this issue.
Estimated Time to Resolve: 10:00PM GMT+8
Meanwhile, your patience and cooperation is very much appreciated.
Thank you.
Kind Regards,
Rizal A. Senior Support Specialist ------------------------------------ * Thank you for using 247LiveSupport System * Read more » | |
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Apr 19 |
Schedule Network Maintenance for MYC Datacenter Network
Posted by Fatihah B. on 19 April 2019 01:26 PM |
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ATTENTION: All Dedicated and VPS servers administrator which hosted in MYC (Malaysia) Datacenter Network
Dear Valued Customers,
Please be informed that our Upstream Provider will be conducting Scheduled Network Maintenance in MYC Datacenter Network.
The maintenance details are as follows:
Maintenance Date/Day: 3rd – 4th May 2019 (Friday - Saturday)
Maintenance Time: 23:59 pm - 01:00 am (GMT +800)
Maintenance Downtime: 20 minutes
The purpose of the maintenance is to perform network upgrade. You might be facing downtime for 20 minutes during the maintenance period.
The local route might be facing intermittent connection and high latency during the maintenance period.
We will provide another update once this scheduled maintenance is completed.
Your patience and cooperation during the maintenance window is highly appreciated. We apologize for any inconvenience caused.
Thank you.
Sincerely
Fatihah B
Customer Care Help Desk ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |
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Apr 3 |
Shared Hosting Storage Server IP 111.90.130.3 - Having Issue - On Going
Posted by Aravind N. on 03 April 2019 01:10 PM |
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Dear Valued Customer,
Please be informed that our Shared Hosting Storage Server IP:111.90.130.3 is having an issue at the moment. Our system engineer has been informed and they are working on it.
Kindly be patient while we are working on it and we will keep you all update the latest news here.
We are sorry for any inconvenience caused.
Kind Regards,
Aravind N. System Administrator ------------------------------------ 247 LiveSupport Department
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UPDATE:
Our system administrator found hardware failure and they are working on fixing it.
Estimation Downtime: 24 hours
There will no backup available for the next 24 hour.
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
If you require any assistance at all, please do not hesitate to revert back to us.
Thank you.
Sincerely,
Aravindan N.
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:
Our System administrator found power supply faulty caused surges and fried the motherboard.
New replacement storage server will be deployed and this process requires at least 3 weeks to have a backup for the servers. We strongly recommend users to keep the latest backup or copy of files to avoid any inconvenience in the meantime. Please accept our apologies for any inconvenience caused.Should you require any further assistance or information, please do not hesitate to contact us. Thank you.
Sincerely,
Aravindan N.
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:
The new replacement storage server has been deployed and running as usual. However, for the server to have backup replication requires at least 2 to 3 weeks.
We strongly recommend users to keep the latest backup or copy of files to avoid any inconvenience in the meantime. Please accept our apologies for any inconvenience caused.Should you require any further assistance or information, please do not hesitate to contact us. Thank you.
Sincerely,
Aravindan N.
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |
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Apr 2 |
SCHEDULE MAINTENANCE in MYS Data Center for Shared Hosting Server - 14th April 2019 - Completed.
Posted by Fatihah B. on 02 April 2019 04:08 PM |
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ATTENTION: All Sharedhosting account server hosted in MYS Datacenter Network.
Dear Valued Customers,
Please be informed that our Network Team will be conducting Schedule Network Maintenance in MYS Datacenter Networks.
The maintenance details are as follows:
Maintenance Date/Day: 14th April 2019
Maintenance Time: 1:00 am - 4:00 am (GMT +80)
Downtime Duration: 3 hours
Following Servers will be affected on this maintenance:-
armorhead.ip-asia.com [111.90.133.70]
viper.ip-asia.com [111.90.134.20]
gnu.ip-asia.com [111.90.134.40]
pd1.mad2wad.com [124.217.241.100]
giraffe.ip-asia.com [124.217.241.5]
krill.awedns.com [124.217.241.110]
tiger.ip-asia.com [124.217.241.140]
zebra.ip-asia.com [124.217.242.2]
tuna.ip-asia.com [124.217.255.60]
snowleopard.ip-asia.com [124.217.255.91]
hv4.ip-sg.net [124.217.255.230]
harpy.awedns.com [111.90.133.10]
griffon.awedns.com [124.217.241.190]
rigel.awedns.com [124.217.241.210]
wolf.ip-asia.com [124.217.241.44]
triton.awedns.com [124.217.241.170]
blackdevil.awedns.com [124.217.255.101]
hammerhead.ipchina163.com [124.217.255.140]
111.90.134.60 - MSSQL Server
The purpose of the maintenance is to perform router upgrading to the existing router interface to 10GB interface and the firmware as well. You might be facing downtime for 1 hour during the maintenance period.
Please be advised not to perform any updates or changes on your server while maintenance work is in progress.
We will provide another update once this scheduled maintenance is completed.
Your patience and cooperation during the maintenance window is highly appreciated. We apologize for any inconvenience caused.
If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us
Thank you.
Sincerely
Fatihah B
Customer Care Help Desk ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |
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Apr 1 |
Shared hosting tadpole.steeldns.com [111.90.144.30] - RESOLVED
Posted by Aravind N. on 01 April 2019 06:44 PM |
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Dear Valued Customer,
Please be informed that our server IP:111.90.144.30 is having an issue at the moment. Our system engineer has been informed and they are working on it.
Kindly be patient while we are working on it and we will keep you all update the latest news here.
We are sorry for any inconvenience caused.
Kind Regards,
Aravind N. System Administrator ------------------------------------ 247 LiveSupport Department
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:
Our system administrator found there are bad sectors in the hard disk. At the moment, they are running System Files Checking to fix the bad sectors.
Estimation Downtime: 3 to 4 hours
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
If you require any assistance at all, please do not hesitate to revert back to us.
Thank you.
Sincerely,
Aravindan N.
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:
Please accept our sincere apologies for this delay. The System File Checking completed and the server is back online together with the services.
If you require any help or clarification on this matter, please submit a ticket to https://247livesupport.biz. We are always here to assist you!
Thank you for your patience. We greatly appreciate your cooperation in this matter.
Sincerely,
Aravindan N.
System Administrator ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |
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Apr 1 |
SCHEDULE MAINTENANCE in MYS Datacenter - 14th April 2019
Posted by Fatihah B. on 01 April 2019 01:15 PM |
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ATTENTION: All Dedicated servers & VPS servers hosted in MYS Datacenter Network.
Dear Valued Customers,
Please be informed that our Network Team will be conducting Schedule Network Maintenance in MYS Datacenter Networks.
The maintenance details are as follows:
Maintenance Date/Day: 14th April 2019
Maintenance Time: 1:00 am - 4:00 am (GMT +80)
Downtime Duration: 3 hours
The purpose of the maintenance is to perform router upgrading to the existing router interface to 10GB interface and the firmware as well. You might be facing downtime for 1 hour during the maintenance period.
Please be advised not to perform any updates or changes on your server while maintenance work is in progress.
We will provide another update once this scheduled maintenance is completed.
Your patience and cooperation during the maintenance window is highly appreciated. We apologize for any inconvenience caused.
If you have any queries or if you required further clarification on the maintenance works, please don’t hesitate to contact us
Thank you.
Sincerely
Fatihah B
Customer Care Help Desk ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * Read more » | |