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Aug 9 |
lion.ipchina163.com [94.242.223.111] - RESOLVED
Posted by Aravind N. on 09 August 2019 05:39 PM |
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Dear Valued Customer, Please be informed that customer hosted in our Shared Server "lion.ipchina163.com [94.242.223.111]" may experience slowness. This is because we found that the server RAID is rebuilding at the moment. Date: 9th August 2019
Time: 5.30PM
Description: Website, Emails, Control Panel services affected
Domain Affected: Whole server Your patience highly appreciates and we are sorry for any inconvenience caused. We will keep you updated here. Kind Regards, 247 LiveSupport Department
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ UPDATE: 10.20AM Raid rebuilding taking longer time than we expected. Plus, during this process all the services are hardly accessible. We have cancelled it for now and will plan a migration to another new server. The server is now closely monitored for any issue. We are sorry for any inconvenience caused and thank you for your patience. Kind Regards, 247 LiveSupport Department
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ UPDATE: 1.30PM As mentioned failing raid rebuilding which initiated 12 hours ago and since we are on the weekend, it may take up to 48 hours just to prepare a replacement server. As this server may fail at any time, we will be migrating all the accounts to Bulgaria DC to avoid any untoward incident. This migration will take about 12 hours to complete. We thank you for your patience in advance. Kind Regards, 247 LiveSupport Department
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ UPDATE: 7.30PM Please be informed, migration still ongoing. We are updating Name Server for those domains under our registrar. We will create a ticket to those domains that not under our registrar for the new Name Server and A record of the hosting in the newly migrated server. We thank you for your patience. Kind Regards, 247 LiveSupport Department
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ UPDATE: 11th August 2019 - 12.30AM We glad that all the accounts migrated into new server successfully. We have assist to updated Name Server of the domains registered under us. Besides this, those domains not registered under us, we have created a ticket and provided new Name Server as well the hosting IP address. We have suspended the accounts in old server to avoid any data inconsistency. We thank you for your patience. Kind Regards, 247 LiveSupport Department
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Aug 8 |
Network Intermittent - RESOLVED
Posted by Awang A. on 08 August 2019 11:22 AM |
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ATTENTION: All local customers
Dear Valued Customers, Please be informed that our local exchange network is currently having intermittent issue. Our network team is currently troubleshooting on the issue. However the connection to the international is fine. Expected time to resolve is 30 minutes. Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused. If you require any assistance at all, please do not hesitate to revert back to us. Thank you.
Sincerely,
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UPDATE:
We are glad to inform you that the network issue has been resolved since 11:32AM GMT+8 The issue was caused by the failure of MYIX (Malaysia Internet Exchange) line and caused disruption to all local Malaysian users even with different providers. Most Malaysia users connectivity will utilize the MYIX exchange to minimize latency while improving browsing speed locally. Thank you for your patience. Sincerely, Read more » | |
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Aug 7 |
MyIX Schedule Maintenance for AIMS Node - 14th August 2019 - COMPLETED
Posted by Fatihah B. on 07 August 2019 02:15 PM |
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NOTE: All customer in MYI, MYS, MYA & MYP network Thank you. Sincerely, +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:
We are glad to inform you that the said maintenance has been completed. Thank you for your patience. Sincerely, Read more » | |
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Aug 5 |
Shared Server: whale.ip-asia.com [101.99.70.80] - Resolved
Posted by Aravind N. on 05 August 2019 05:16 PM |
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Dear Valued Customer, Please be informed that our server IP:101.99.70.80 found to be down in our monitoring and inaccessible. Our system engineer has been informed and they are dispatched to Datacenter to further check on this. Date: 05th August 2019 Kindly be patient while we are working on it and we will keep you all update the latest news here. We are sorry for any inconvenience caused. Kind Regards, 247 LiveSupport Department - http://247livesupport.biz - ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ UPDATE: 7.00PM Please accept our sincere apologies. Our Engineer found the server force rebooted after windows update. The webserver, Email, and Control Panel service are up online now. The server is now closely monitored for any issue. We are sorry for any inconvenience caused and thank you for your understanding. Kind Regards, 247 LiveSupport Department Read more » | |
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Aug 2 |
Shared Server: bobcat.ipchina163.com [111.90.144.80] - Resolved
Posted by Aravind N. on 02 August 2019 02:09 PM |
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Dear Valued Customer, Please be informed that our server IP:111.90.144.80 webserver service found down. Our system engineer together with software provider working closely on this issue. Date: 2nd August 2019 Kindly be patient while we are working on it and we will keep you all update the latest news here. We are sorry for any inconvenience caused. Kind Regards, 247 LiveSupport Department ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ UPDATE: 2.15PM Please accept our sincere apologies. Our Engineers found the issue due to SSL configuration in registry file. They have backup up the current registry file and corrected the registry configuration. The webserver, Email, and Control Panel service are up online now after restarting webserver service. The server is now closely monitored for any issue. We are sorry for any inconvenience caused. Kind Regards, 247 LiveSupport Department Read more » | |
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Jul 17 |
High Latency Connection from Europe - Malaysia (Vice Versa) - UPDATE
Posted by Fatihah B. on 17 July 2019 01:13 PM |
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ATTENTION: All administrators/users in MYA, MYP, MYI & MYS Datacenter Network
Dear Valued Customer, Please be informed that our upstream provider announce that they have detected cable cut at Europe therefore all Europe route been re-routed via US links. As a result, you may facing high latency to Europe. The Estimated time repair is expected to be completed by end of this week. We will keep you update as soon as we get next update from our upstream provider. Thank you. Sincerely,
Fatihah B. Customer Care Help Desk ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System * +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
UPDATE:
Dear Valued Customer, We have received an update from the upstream provider whereby the Estimated time repair is expected to be completed on 10th August 2019. Thank you.
Sincerely,
Fatihah B. Customer Care Help Desk ------------------------------------ 247 LiveSupport Department - http://247livesupport.biz - * Thank you for using 247LiveSupport System *
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