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Jun
17

NOTE:  All customers in SharedHosting IP: 101.99.77.170 

 

Dear Valued Customers,

Please be informed that our Server Maintenance Team will be conducting a scheduled maintenance on 101.99.77.170.

Maintenance details are as follows:

Maintenance Date/Day: 1st July 2019(Monday)
Maintenance Time: 6:00 pm - 8: 00 pm (GMT +8)
Downtime Duration: 2 hours

The purpose of the maintenance is to install and configure LiteSpeed to replace Apache Web Server. You might experience 2 hours downtime during this maintenance.

We have sent MailBlast to all affected customers with maintenance details provided in the email.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

 


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Jun
14
ATTENTION – EXIM VULNERABILITY !!
Posted by Fatihah B. on 14 June 2019 05:48 PM
NOTE: Urgent updates for cPanel Version 70, 76, and 78 and Exim CVE-2019-10149!
 
 
Dear Valued Customer,
 
We sharing information regarding an exploit that had been identified in Exim. This exploit allows attackers to execute code as the root user on your server without authentication and was rated a 9.8 out of 10 in severity.
 
You are required to patch your server immediately if your current version remain outdated. Refer the links below for your reference that highlighted about this vulnerability:
 
To ensure that your server has received the patch, please update to one of the following versions:
TIER       VERSION
70           70.0.69
76           76.0.22
78           78.0.27
 
cPanel & WHM Versions 70 and 76 remain End of Life and will receive no other updates. We still strongly recommend that you keep your servers updated, and continue to run the most recent versions of cPanel & WHM available.
 
To upgrade the version, please follow this guide:
 
If you need further assistance, please don’t hesitate to contact us.
 

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Jun
12
Introducing Telegram Messaging System
Posted by Uvaraj N. on 12 June 2019 08:58 AM
Dear Valued Customer,
 
Keeping in line with technology progress, we are happy to launch our Telegram Messaging System - under Beta Test, on shinjiru.com.my.

We strongly believe that Telegram Messenger will service you more effectively in lieu of the current LiveChat system.

Telegram Messenger can effectively track the progress of your case. Telegram is active from Monday's to Friday's, 9AM to 6PM. During excluded times, feel free to leave your message and our team will get back to you soonest possible.

Shinjiru Web Hosting
 
 

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May
13
Dear Valued Customer,
 
Please be informed the server (101.99.70.80) where your account being hosted will go thru maintenance to upgrade the server Hardware. We will migrate your account over to another server this week as planned maintenance.
 
There will be downtime as for the IP swapping process but you are not required to update anything from your end since as reminder information and credentials will remain the same. Just do not perform any update to your website during this process to avoid any issue.
 
Kindly refer here for this urgent migration details: -
 
Effected Server = 101.99.70.80
Migration Date = 17th May 2019
Start Time = 9PM (GMT +8)
*** Username, Password, IP assigned and Nameserver will remain the same.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you have any queries or require further clarification on the maintenance works, please don’t hesitate to contact us.
 
Thank you.
Sincerely,
Nishanti
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE (9pm +8gmt):

Please be informed that the Maintenance has been started. There will be no downtime for now but there will be slight downtime for the IP swapping process.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE (9.51pm +8gmt):

The migration still going on. There will no downtime or service level interruption during this process.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE (4.00pm +8GMT)

The migration still going on in the background. There will no downtime or service level interruption during this process. Emails and content during this migration will be updated before the IP swapping.

We will update here and Mail blast all the effected accounts before the IP swapping process.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

Thank you for your patience and cooperation on this.

Sincerely,
Sam
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

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May
13
Dear Valued Customer,
 
Please be informed the server (111.90.144.30) where your account is hosted will go thru maintenance to upgrade the server Hardware. We will migrate your account over to another server this week as planned maintenance.
 
There will be downtime as for the IP swapping process but you are not required to update anything from your end since as reminder information and credentials will remain the same. Just do not perform any update to your website during this process to avoid any issue.
 
Kindly refer here for this urgent migration details: -
 
Effected Server = 111.90.144.30
Migration Date = 17th May 2019
Start Time = 9PM (GMT +8)
*** Username, Password, IP assigned and Nameserver will remain the same.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you have any queries or require further clarification on the maintenance works, please don’t hesitate to contact us.
 
Thank you.
 
Sincerely,
Nishanti
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE:

Please be informed that the Maintenance has been started. There will be no downtime for now but there will be slight downtime for the IP swapping process.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

Thank you for your patience and cooperation on this.

Sincerely,
Sam
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE (9.51pm +8gmt):

The migration still going on. There will no downtime or service level interruption during this process.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

UPDATE (4.00pm +8GMT)

The migration still going on in the background. There will no downtime or service level interruption during this process. Emails and content during this migration will be updated before the IP swapping.

We will update here and Mail blast all the effected accounts before the IP swapping process.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

Thank you for your patience and cooperation on this.

Sincerely,
Sam
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

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Apr
3
Dear Valued Customer,
 
Please be informed that our Shared Hosting Storage Server IP:111.90.130.3 is having an issue at the moment. Our system engineer has been informed and they are working on it.
 
Kindly be patient while we are working on it and we will keep you all update the latest news here.
 
We are sorry for any inconvenience caused.
 
Kind Regards,

Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Our system administrator found hardware failure and they are working on fixing it. 
 
Estimation Downtime: 24 hours
 
There will no backup available for the next 24 hour. 
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
Sincerely,
Aravindan N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Our System administrator found power supply faulty caused surges and fried the motherboard.

New replacement storage server will be deployed and this process requires at least 3 weeks to have a backup for the servers.

We strongly recommend users to keep the latest backup or copy of files to avoid any inconvenience in the meantime.

Please accept our apologies for any inconvenience caused.

Should you require any further assistance or information, please do not hesitate to contact us.

 
Thank you.
 
Sincerely,
Aravindan N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
The new replacement storage server has been deployed and running as usual. However, for the server to have backup replication requires at least 2 to 3 weeks.  

We strongly recommend users to keep the latest backup or copy of files to avoid any inconvenience in the meantime.

Please accept our apologies for any inconvenience caused.

Should you require any further assistance or information, please do not hesitate to contact us.

 
Thank you.
 
Sincerely,
Aravindan N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

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