RSS Feed
News
Apr
22
Nameserver Issue For Domains Under *awedns.com - RESOLVED
Posted by Awang A. on 22 April 2019 05:33 PM

ATTENTION:  Domains using *.awedns.com as the nameservers

 

Dear Valued Customers,

Please be informed that there is an issue with our DNS that under *.awedns.com. Currently those that affected will experiencing their domains that unable to resolve.

Our system admin is now working on bringing back the service.

Estimated Time to Resolve: 7:00PM GMT+8

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Our system administrator still working on it for this issue.
 
Estimated Time to Resolve: 10:00PM GMT+8 
 
Meanwhile, your patience and cooperation is very much appreciated.
 
Thank you.
 
Kind Regards,

Rizal A.
Senior Support Specialist
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Currently the DNS issue has back to normal. The reason of the issue was due to DDOS attack to one of the DNS Cluster that causing majority of the DNS records unable to resolved properly.
 
In the meantime, our network team is still monitoring on any incoming attack.
 
On behalf of the team, I'm sorry for the inconvenience caused. If you are still facing any issue, please kindly submit us a ticket at 247livesupport.biz
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Our network team just updated that we are still receiving attack towards the DNS server. They are currently working to mitigate the attack now.
 
We will update again in the next 2 hours.
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
I would like to update that there are still incoming attack towards the DNS. Our server administrators already prepared a backup DNS server and will be implemented today.
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Dear Valued Customer,

Please be informed the mitigation towards the nameserver IP of domain "awedns.com" is still ongoing.

Currently this domain will be accessible within Malaysia ISP / Network for both website and email.

However you may find it difficult to access from outside malaysia or intermittent failure in sending email to domain that resolve outside of malaysia.

We are unable to stop this mitigation at this juncture as any NS that we configure for this domain are being targetted immediately that causes all the DNS record reside in it to fail.

Currently, we have setup alternative DNS Server for Linux cPanel Shared Hosting. You can response to us via ticket to get the new NS or get us to change it for you.

As for Wordpress and Windows Plesk Hosting, we are working on alternative which should be available within next 12 - 24 hours as many changes are required in terms of configuration. We will keep you posted once the replacement NS is available.
 
Thank you.
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Dear Customer,

Please be informed that DNS Issue for domain "awedns.com" have been resolved now.

All the sub-domain record associate to this domain such as ns1.awedns.com ; ns2.awedns.com ; etc will back to normal operation.

Some workaround have been implemented and we will continue to monitor for the next 24 hours.

Sorry for the inconvenient cause and interruption. Good Night.
 
Thank you.
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

Copyright © 1998 - 2018 Shinjiru International Inc. All Rights Reserved.