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DNS Issue: awedns.com - RESOLVED
Posted by Awang A. on 02 May 2019 04:45 PM

ATTENTION:  Domains using *.awedns.com as the nameservers

 

Dear Valued Customers,

Please be informed that there is an issue with our DNS that under *.awedns.com. The DNS server is being DDOS attack again.

Currently, those that affected will be experiencing their domains that unable to resolveOur system admin is now working on bringing back the service.

Estimated Time to Resolve: 6:00 PM GMT+8 

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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UPDATE:

Dear valued customers,

Our system administrator still working on it for this issue together with our network team.
 
Estimated Time to Resolve: 12:00 AM GMT+8 
 
Meanwhile, your patience and cooperation are very much appreciated.
 

Thank you.

Sincerely

Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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UPDATE:
 
Dear valued customers,
 
We are still receiving attack towards to the DNS server. Our upstream provider is still mitigating the attack.
 
We will update again in the next 2 hours.
 
Sincerely,

Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE:
 
Dear valued customers,
 
Kindly accept our sincere apology for the inconvenient cause. The mitigation is still ongoing. Our system administrator and network team working round the clock to resolve the issue with our upstream provider. 
 
Meanwhile, your patience and cooperation are very much appreciated.
 
Sincerely,

Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 
UPDATE:

Dear valued customers,

Please be informed that the DNS Issue for domain "awedns.com" has been resolved now.

Some workaround has been implemented and we will continue to monitor for the next 24 hours.

Sorry for the inconvenience caused and interruption.

Kindly submit a ticket to our support team shall this issue persist https://247livesupport.biz/ticket

Thank you.

Sincerely,
Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 
UPDATE:

Dear valued customers,

Please be informed that the DNS Issue for domain "awedns.com" has been resolved now.

Some workaround has been implemented and we will continue to monitor for the next 24 hours.

Sorry for the inconvenience caused and interruption.

Kindly submit a ticket to our support team shall this issue persist https://247livesupport.biz/ticket

Thank you.

Sincerely,
Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 
UPDATE:

Dear valued customers,

Please be informed of the attack towards the nameserver IP of the domain "awedns.com" has re-occurred. Our upstream provider has begun the mitigation.

At the moment, domains associated with the NameServer will only be accessible within Malaysia ISP / Network for both website and email.

We are unable to stop this mitigation at this juncture as any NameServer that we configure for this domain are being targetted immediately.
 
The current solution would be to configure Child NameServer for your domain. For further assistance kindly submit a ticket to our support team via https://247livesupport.biz/ticket

Thank you.

Sincerely,
Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 
UPDATE:

Dear valued customers,

Please be informed that the DNS Issue for domain "awedns.com" has been resolved now.

The current solution would be to configure Child NameServer for your domain. For further assistance kindly submit a ticket to our support team via https://247livesupport.biz/ticket
 
Sorry for the inconvenience caused and interruption.

Thank you.

Sincerely,
Aravind N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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