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Jul
18
Shared Server: nyala.steeldns.com [111.90.144.20] - Resolved
Posted by Sugen S. on 18 July 2019 11:41 AM

Dear Valued Customer,

Please be informed that our server IP:111.90.144.20 found to be down in our monitoring and inaccessible. Our system engineer has been informed and they are dispatched to Datacenter to further check on this.

Date: 18th July 2019
Time: 11.15AM
Description: Website, Emails, Control Panel services affected
Domain Affected: Whole server

Kindly be patient while we are working on it and we will keep you all update the latest news here.

We are sorry for any inconvenience caused.

Kind Regards,

Sugen S.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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UPDATE: 3PM

Please accept our sincere apologies for this delay. Our Engineers found the server's Hard disk had an issue and have replaced it.

The hard disk is being rebuilt now hence the user may find slowness in services.

However, the Webserver, Email, and Control Panel service is  up online now

The server is now closely monitored for any issue.

We are sorry for any inconvenience caused.

 

Kind Regards,

Sugen S.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Jul
17

ATTENTION:  All administrators/users in MYA, MYP, MYI & MYS Datacenter Network

 

Dear Valued Customer,

Please be informed that our upstream provider announce that they have detected cable cut at Europe therefore all Europe route been re-routed via US links.

As a result, you may facing high latency to Europe.

The Estimated time repair is expected to be completed by end of this week.

We will keep you update as soon as we get next update from our upstream provider.

Thank you.

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

 

 

 


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Jul
15
MyIX Schedule Maintenance for AIMS & TM Node - 19th July 2019
Posted by Fatihah B. on 15 July 2019 01:40 PM

Dear Valued Customer,

Please be informed that MyIX will be conducting a Schedule Maintenance for AIMS & TM Node.

The maintenance details are as follows:

Maintenance Date: 19th July 2019 (Friday)
Maintenance Time: 3:40am – 4:00am (GMT +800)
Maintenance Downtime: 20 minutes

The purpose of the maintenance is to MYIX Switch and Ports Migration.There will be no local route (MyIX) during the maintenance.

If you require more information on the maintenance, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Jul
12

NOTE:  All customers in SharedHosting IP: 101.99.77.170

 

Dear Valued Customer,

Please be informed subjected server will be undergoing urgent planned maintenance.

The Maintenance details as follows:

Maintenance Date/Day: 13th July 2019 (Saturday)
Maintenance Time: 1:00 am (GMT +8)
Intermittent Downtime Duration: 1 hour

The purpose of the maintenance is to fine-tuning MySQL configuration in the server as lately we receiving quite a number of complaints regarding database errors. During this process, the MySQL service will be having intermittent downtime.

We have sent MailBlast to all affected users with maintenance details provided in the email.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Sincerely,

Aravindan N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE:
 
Dear Valued Customer,
 
We are glad to inform you that the maintenance is completed and all the services are back online.
 
Thank you for your patience.
 
Sincerely,
Aravindan N.
System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Jul
12

Dear Valued Customer,

Please be informed that our Upstream Provider will be conducting a scheduled maintenance on Bulgaria SharedHosting IP: 111.90.156.60.

Maintenance details are as follows:

Maintenance Date/Day: 24th July 2019 (Wednesday)
Maintenance Time: 5:30 am(GMT +8)
Downtime Duration: 3 hours

The purpose of the maintenance is to perform rack relocation.  You might experience 3 hours downtime during this maintenance.

We advise all customers to perform a full backup copy of all their data and systems prior to maintenance as a precaution.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

 

Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Jul
12
MYC Network Issue - RESOLVED
Posted by Awang A. on 12 July 2019 04:30 PM

ATTENTION: Customers that under MYC network 

 

Dear Valued Customers,

Please be informed that our MYC network is having issue with its international routing. The reason was due to a fiber network cable that has been damaged from our ISP, TIME.

At the moment, we are running using the backup network. We shall keep you updated with the outcome.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE:

 

We are glad to inform you that our ISP has resolved the cable issue around 4:40PM GMT+8. So far after past 1 hour, the network has gone stable.

Thank you for your patience.

Sincerely,
Awang A.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  


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