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Dec
3
MYA Network Issue - RESOLVED
Posted by Awang A. on 03 December 2019 04:56 PM
ATTENTION:  All customer that under MYA Network
 
 
Dear Valued Customers,
 
Please be informed our MYA Network is currently experiencing technical difficulties
 
Our network engineers are working on it now. More information to be following soon.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
Dear Valued Customers,

We are glad to inform that the network has back to normal now. Our network engineer has managed to fix the problem.
 
Please kindly revert back to us if you continue to have any failures accessing your account

Your patience and cooperation during this outage is highly appreciated.

If you require any assistance at all, please do not hesitate to revert back to us. Thank you.


Thank you.
 
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

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Nov
28
Cloud 2 - Intermittent Connection - RESOLVED
Posted by Fatihah B. on 28 November 2019 10:06 AM
ATTENTION:  All customer under IP range 101.99.80.0/24
 
 
Dear Valued Customer,
 
Please be informed that our Cloud 2 network experiencing intermittent connection.
 
Our system administrator is currently checking and investigating on the issue. We will fix this issue as soon as possible.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++
 
 
Dear Valued Customer,
 
As informed by our the system administrator, Cloud 2 network back to normal.
 
If you facing any issue, please submit a ticket to us.
 
Thank you.
 
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
 

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Nov
28
Mail3.Dynamail.asia Outage - FIXED
Posted by Jalil A. on 28 November 2019 09:57 AM
ATTENTION:  All customer that using mail3.dynamail.asia
 
 
Dear Valued Customers,
 
Please be informed our Business Class Email Server (mail3.dynamail.asia) is down due to some technical issue on cluster storage.
 
Our engineers are working on it. More information to be following soon.
 
Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 
Thank you.
 
 
Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
28th Nov 2019; 15:58 pm
 
 
Dear Valued Customers,

Our Engineer still working on fixing the clustered storage which preventing the VM datastore file from being accessible.

Since it dependent on the assistance of 3rd party vendor on storage software, it taking longer time to rectify.

We are currently putting maximum effort into fixing this issue soonest as possible.

Sorry for the inconvenience caused. Your patience and cooperation highly appreciated.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.
 
 
Sincerely,
Fatihah B.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
29th Nov 2019; 12.30 am
 
 
Dear Valued Customers,

We are glad to inform, mail3.dynamail.asia server have back to online now. All your users configurations and email content have been preserved.
 
Please kindly revert back to us if you continue to have any failures upon sending and receiving emails.

We will put this server under close monitoring for the next 24 hours. Sorry for the inconvenience caused.
 
Your patience and cooperation during this outage is highly appreciated.

If you require any assistance at all, please do not hesitate to revert back to us. Thank you.


Thank you.
 
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

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Nov
5
Schedule Network Maintenance in MYI Datacenter - 30 November 2019
Posted by Fatihah B. on 05 November 2019 04:25 PM

ATTENTION: All customers hosted in MYI Datacenter Network

 

Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting a schedule maintenance on MYI network.

Maintenance details are as follows:

Maintenance Date/Day : 30th November 2019
Maintenance Time:  10:00 am - 3:00 pm(GMT +8)
Downtime Duration: 1 hour 

The purpose of the maintenance is to perform hardware upgrade. There will be 1 hour downtime during this maintenance period which is from 12:00pm - 1:00 pm (GMT +8)

Please be advised not to perform any updates or changes on your server while maintenance work is in progress.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Sincerely,
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


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Aug
28
cPanel License Price Update Announcement
Posted by Adam L. on 28 August 2019 10:13 AM

Dear Customers,
 
cPanel has announced pricing and licensing adjustment for its partners and distributors. More info can be read here https://www.buycpanel.com/cpanel-price-update/. We want to highlight this update to you and its effect on your VPS and/or Dedicated Server plan(s).
 
Our updated prices are noted below for your perusal starting effectively from Sept 1 2019.

Old Plans

Only one type of CPANEL License which is "Unlimited Domain Accounts".

VPS - RM59.90 per month & Dedicated Server - RM139.90 per month

New Plans

VPS

- 5 Domains License - RM63.90 per month (Retail is USD20.00 aka RM84.00)

- 30 Domains License - RM96.90 per month (Retail is USD30.00 aka RM126.00)

- 100 Domains License - RM169.90 per month (Retail is USD45.00 aka RM189.00)
 
Dedicated Server

- New 100 Domains License - RM169.90 per month (Retail is USD45.00 aka RM189.00)
 
*For accounts over 100 domains, the cost will be an additional RM0.75 for each domain after the 100th.

Hence as you can see, there is a significant price increase in Cpanel License cost structure and yet we at Shinjiru is pricing our licenses below the retail price in order to absorb some of the impacts of the cost increase. However, we can't be following the old price until any next renewal of whatever invoices you have paid because we will be making a loss. We hope that when you are being contacted about your invoice adjustment or have to pay additional cost for this price hike, you understand and support us. For our resellers, you can show your customers the link https://www.buycpanel.com/cpanel-price-update/ so your end user customer will understand this. As for us, we already did our part by absorbing some of the price hike impact as shown above. Shinjiru is committed to render a value-filled set of plans, structured to ensure a balance in the system. We are proud to highlight, that even with this price-hike, we have managed to keep our selling price lower than cPanel's Market Price.

This update will be reflected starting from September 1, 2019, where invoices will be updated in set categories. We urge you to make note of this update and not be alarmed when your invoice is updated with the inclusion of the new price-hike.
 
As always, we are available over on Telegram @ ShinjiruHosting should you require any further clarification or support.

Thank you.


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