RSS Feed
News
Aug
8
Network Intermittent - RESOLVED
Posted by Awang A. on 08 August 2019 11:22 AM

ATTENTION: All local customers

 

Dear Valued Customers,

Please be informed that our local exchange network is currently having intermittent issue. Our network team is currently troubleshooting on the issue.

However the connection to the international is fine. Expected time to resolve is 30 minutes.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.

Thank you.

 

Sincerely,
Awang A.
Customer Care Help Desk
------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services. If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE:

 

We are glad to inform you that the network issue has been resolved since 11:32AM GMT+8

The issue was caused by the failure of MYIX (Malaysia Internet Exchange) line and caused disruption to all local Malaysian users even with different providers. Most Malaysia users connectivity will utilize the MYIX exchange to minimize latency while improving browsing speed locally.

Thank you for your patience.

Sincerely,
Awang A.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *  

SUPPORT ESCALATION PROCEDURE
We stand behind our products and services.
If there are serious problems that are impacting your business and you are not getting help through regular channels, you can contact our CEO, Terence C. directly at ceo@247livesupport.biz.


Copyright © 1998 - 2018 Shinjiru International Inc. All Rights Reserved.