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lion.ipchina163.com [94.242.223.111] - RESOLVED
Posted by Aravind N. on 09 August 2019 05:39 PM

Dear Valued Customer,

Please be informed that customer hosted in our Shared Server "lion.ipchina163.com [94.242.223.111]"  may experience slowness. This is because we found that the server RAID is rebuilding at the moment.

Date: 9th August 2019
Time: 5.30PM
Description: Website, Emails, Control Panel services affected
Domain Affected: Whole server

Your patience highly appreciates and we are sorry for any inconvenience caused. We will keep you updated here.

Kind Regards,

Aravindan N.
System Administrator
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247 LiveSupport Department

http://247livesupport.biz -

 

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UPDATE: 10.20AM

Raid rebuilding taking longer time than we expected. Plus, during this process all the services are hardly accessible. We have cancelled it for now and will plan a migration to another new server.

The server is now closely monitored for any issue.

We are sorry for any inconvenience caused and thank you for your patience.

Kind Regards,

Aravindan N.
System Administrator
------------------------------------

247 LiveSupport Department

http://247livesupport.biz -

 

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UPDATE: 1.30PM

As mentioned failing raid rebuilding which initiated 12 hours ago and since we are on the weekend, it may take up to 48 hours just to prepare a replacement server. As this server may fail at any time, we will be migrating all the accounts to Bulgaria DC to avoid any untoward incident. This migration will take about 12 hours to complete.

We thank you for your patience in advance.

If there is anything that we can assist you with, feel free to submit a support ticket at https://247livesupport.biz and one of our support staffs will be more than glad to assist you further.

Kind Regards,

Aravindan N.
System Administrator
------------------------------------

247 LiveSupport Department

http://247livesupport.biz -

 

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UPDATE: 7.30PM

Please be informed, migration still ongoing. We are updating Name Server for those domains under our registrar. We will create a ticket to those domains that not under our registrar for the new Name Server and A record of the hosting in the newly migrated server.

We thank you for your patience.

If there is anything that we can assist you with, feel free to submit a support ticket at https://247livesupport.biz and one of our support staffs will be more than glad to assist you further.

Kind Regards,

Aravindan N.
System Administrator
------------------------------------

247 LiveSupport Department

http://247livesupport.biz - 

 

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UPDATE: 11th August 2019 - 12.30AM 

We glad that all the accounts migrated into new server successfully. We have assist to updated Name Server of the domains registered under us.

Besides this, those domains not registered under us, we have created a ticket and provided new Name Server as well the hosting IP address. We have suspended the accounts in old server to avoid any data inconsistency. 

We thank you for your patience.

If there is anything that we can assist you with, feel free to submit a support ticket at https://247livesupport.biz and one of our support staffs will be more than glad to assist you further.

Kind Regards,

Aravindan N.
System Administrator
------------------------------------

247 LiveSupport Department

http://247livesupport.biz -  

 


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