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Aug
12
Posted by Uvaraj N. on 24 July 2020 11:03 PM
UPDATE V2 – POSTPONED
 
 
Dear Valued Customers,
 
The maintenance for this server have been rescheduled due to unforeseen error during the data transfer. It will be conducted on the date and time specified below:
 
Maintenance Date/Day: 6th Jul 2020 (Thursday)
Maintenance Time: 21.00 (PM)
Maintenance Duration: 12 Hours
  
Kindly avoid from making any changes to your website during the maintenance. We will inform once this migration have been completed.
 
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz  or email support@247livesupport.biz
 
Your cooperation and understanding are highly appreciated.
 
Kind Regards,
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
UPDATE V1
 
Dear Valued Customers,
 
The maintenance have been extended for another 6 hours as the transfer is still ongoing at the moment.
 
Maintenance Date/Day: 29th Jul 2020 (Wednesday)
Maintenance Time: 21.00 (PM)
Maintenance Duration: 18 Hours + 6 Hours (Extended)
  
Kindly avoid from making any changes to your website during the maintenance. We will inform once this migration have been completed.
 
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz  or email support@247livesupport.biz
 
Your cooperation and understanding are highly appreciated.
 
Kind Regards,
 
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
 
ATTENTION: Hosting Server Hardware Replacement - ayu.ip-asia.com
 
Dear Valued Customer,
 
Please be informed that our System Administrator will be performing  Corrective Server Maintenance on server 'ayu.ip-asia.com' in which your account is hosted. Maintenance details are as follows:
 
Maintenance Date/Day: 31st Jul 2020 (Friday)
Maintenance Time: 12.01 (AM)
Maintenance Duration: 18 Hours
 
We apologize for the short notice; however, we identified the storage hardware in our cluster setup beginning to deter that leading up to sluggish server performance and possible data loss may follow if no immediate action taken. With multiple servers connected to this cluster, we must apply these mission critical migration of all the accounts to newly configured and patched hardware at our earliest opportunity. Besides, currently you're hosted in obsolete Operating System, Web, MySQL and PHP Version that subject to vulnerability.
 
This maintenance will cause intermittent interruption of services. Rest assured that we will take every possible steps to speed up the whole process. . The expected maintenance window is 18 hours; though, each account should only see a around an hour of intermittent downtime while it is being migrated. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues. No change in IP Address, hence you need not worry on the DNS Part. Please keep yourself updated by referring to our news update.
 
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or email support@247livesupport.biz
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 
Thank you
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *
 

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Aug
11
ATTENTION: Mailblast sent to affected users.
 
 
Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting an urgent maintenance on CX2 Datacenter Network.

Maintenance details are as follows:

Maintenance Date: 12th August 2020
Maintenance Time: 12:00 - 01:00 (GMT +8)
Maintenance Downtime: 15 minutes
Maintenance ETA: 1 hours
 
The purpose of the maintenance is to perform firmware upgrade. There will be 15 minutes downtime during this maintenance period.

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.
 
 
Sincerely,  
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *  
 
 
=======================================================================================================
 
Dear Valued Customers,

Please be informed that our Network Maintenance Team has completed maintenance on CX2 Datacenter Network.
 
Router was rebooted successfully to apply the new settings.
 
If you require any assistance at all, please do not hesitate to revert back to us.
 

Kind Regards,

Hashvin N.
Support Specialist
------------------------------------
*Thank you for using 247LiveSupport System *

 

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Aug
11
Emergency Maintenance: Migration of Hosting Accounts - 146.0.76.66 (COMPLETED)
Posted by Nursaifullah Mat Nor on 11 August 2020 02:07 PM
ATTENTION: Migration of Hosting Accounts - 146.0.76.66
 
Dear Valued Customer,
 
Please be informed that our System Administrator will be switching the hosting IP on server 'hawkeye.myhostcpl.com'. Maintenance details are as follows:
 
Server Main IP: 146.0.76.66
Server Hostname: hawkeye.myhostcpl.comm
Date & Time: 12th Aug 2020 @ 9.30am (GMT+8).

We wanted to inform you that we will be performing Urgent Server Maintenance in which your account currently being hosted starting 12th Aug 2020 at 9:30am (GMT+8). We apologize for the very short notice; however, in order to ensure the reliable performance, we must apply these mission critical migration of 50% of the accounts to newly configured and patched hardware at our earliest opportunity. There will also be changes in Server Hostname and IP Address.
 
This maintenance will cause intermittent interruption of services in between. Rest assured that we will take every possible steps to speed up the whole process. The expected maintenance window is 24 hours; though, each account should only see a around 30 minutes of intermittent downtime while it is being migrated and propagate to new IP. Regardless, we recommend that customers avoid amending or upgrading anything in your account during this time to avoid any potential data loss issues.

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

Your cooperation is highly appreciated.
 
Sincerely,  
Saiful MN
System Administrator
------------------------------------------
247 LiveSupport Department
* Thank you for using 247LiveSupport System *

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Aug
7
ATTENTION: Change of Hosting Account IP - 111.90.135.178
 
Dear Valued Customer,
 
Please be informed that our System Administrator will be switching the hosting IP on server 'pleiades.zetadns.net'. Maintenance details are as follows:
 
Maintenance Date/Day: 7th Aug 2020 (Friday)
Maintenance Time: 4:00 (PM)
Maintenance Duration: 30 Minutes
 
We apologize for the short notice; however, we identified 'Server IP - 111.90.135.178' receiving heavy flood attack at the moment. We will have to block this IP and switch your account to another IP. This maintenance may cause intermittent interruption for your hosting account due to DNS Propagation. We notices that some of you are not using our server default NS. In this case, you will need to update your domain / hosting to the new IP. You may login to cPanel to find your new IP Address (https://vega.awedns.com:2083). 
 
If you are using our centralized NS, new IP changes will synchronized automatically and there won’t be any hassle for you.
 
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or find us at Telegram http://tiny.cc/ecx59y
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 
Thank you
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

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Jul
27
ATTENTION: Hosting Server Hardware Replacement - ayu.ip-asia.com
 
Dear Valued Customer,
 
Please be informed that our System Administrator will be switching the hosting IP on server 'vega.awedns.com'. Maintenance details are as follows:
 
Maintenance Date/Day: 27st Jul 2020 (Monday)
Maintenance Time: 13:00 (PM)
Maintenance Duration: 30 Minutes
 
We apologize for the short notice; however, we identified 'Server IP - 101.99.77.52' receiving heavy flood attack at the moment. We will have to block this IP and switch your account to another IP. This maintenance may cause intermittent interruption for your hosting account due to DNS Propagation. We notices that some of you are not using our server default NS. In this case, you will need to update your domain / hosting to the new IP. You may login to cPanel to find your new IP Address (https://vega.awedns.com:2083). 
 
If you are using our centralized NS, new IP changes will synchronized automatically and there won’t be any hassle for you.
 
If you have any inquiries, kindly submit a ticket to us via https://247livesupport.biz or find us at Telegram http://tiny.cc/ecx59y
 
NOTE: If your account is no longer active in this server, kindly ignore this notice.
 
Thank you
 
Sincerely,
Uvaraj N.
Senior System Administrator
------------------------------------
* Thank you for using 247LiveSupport System *

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May
14
Affiliate Program
Posted by Maria K on 14 May 2020 03:55 PM

Affiliate Program Update

May 19, 2020

Ladies & Gents,

We are ready to Rock & Roll with our brand new in-house Affiliate portal, tailored to impart its users with ultimate simplicity and swift manoeuvre.

You may have noticed the recent unfortunate events that required our immediate attention and swift action in delivering an all rounded secure platform for your use. We thank you for your patience while we moulded the perfect solution within a reasonable time-frame.

As all existing affiliate accounts were disabled on the previous portal, we kindly ask you to re-register on the new and improved platform. We advise you to axe-out all of the previous unique links from the old portal on your website(s) etc. and replace them with the new dedicated affiliate link from the latest platform launched.

Should you be an existing Shinjiru user, you may access the Affiliate tab from your Shinjiru billing portal (located right after “Open Ticket” tab. For all non-existing Shinjiru members who wish to purely be Shinjiru Affiliates, kindly sign up over on https://www.shinjiru.com/affiliates/#subnav-join

All Affiliates, whether OG’s or new joiners, will be eligible for the USD10 New Sign Up Commission!

Affiliate Team
Shinjiru

 

______________________________________________________________________________________________________________________

 

May 14, 2020

Dear Affiliates,

We have recently had to undergo a System Provider (SP) update in an expeditious manner as the previous SP notified us of an infrastructure critical vulnerability that cased the platform’s instability. Enclosed you may refer to one of the email communications proving the sudden downtime experienced on May 4th. To ensure data safeguard, we provisioned an immediate suspension on all accounts.

Any Affiliates with pre-approved commission on the previous portal will not lose their commission. While it was impractical to carry the commission forward to the new portal, your Account Manager has manually recorded all the records up until the 13th of May, allowing you to cash-out your balance upon request to affiliate@shinjiru.com

All Affiliates will be able to create a new Affiliate Account on an in-house portal that is established and coffer. As always, we thank you for your continued support and patience while we coordinated a more secure solution interlinked to our own in-house system, ensuring ultimate reliability.

Your Account Manager is ready to answer any of your queries, feel free to email affiliate@shinjiru.com to wrap up any approved-pending cash-out commissions.

Keep an eye on https://www.shinjiru.com/affiliates/ for a brand new face-lift, allowing you access to the new portal. An announcement will be posted soon with all the details to get you started. Once ready, you are advised to login to the new platform and create your account to access a new unique link that you may use instead of the suspended links from the previous platform.

Affiliate Team
Shinjiru

 


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