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Apr
1
Covid 19 Pandemic
Posted by Mark O. on 01 April 2020 01:58 PM

Dear Customers,

Pursuant to the movement control order announced by the Prime Minister, our country is under Movement Control Order (MCO) until 14th April 2020. MCO means all movement are restricted. Hence, issues like server reboots can only be done at specific time as no technical team is allowed in the data centre. All of our staff are working remotely from home. During MCO, please be informed that our Phone Support has also been disabled. You will still be able to contact Shinjiru 24/7 via our online channels as usual for any enquiries or updates.

We hope you understand our predicament and bear with us while Shinjiru continues to operate with limited resources which may result in slight delay of our normal response time. Rest assured that we are taking preventive steps to keep everything safe and keeping up with our commitment to provide exceptional service for our customers. As our hearts go out to those affected by the global pandemic, we urge that you join us to help minimize the spread of Covid-19 by being patient during these trying times and to comply with the restrictions imposed by the Government.

For more details, refer to the links below;

https://www.thestar.com.my/news/nation/2020/03/17/restricted-movement-for-14-days

https://www.thestar.com.my/news/nation/2020/03/26/mco-extended-to-april-14


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Mar
26
ATTENTION: Only affected users will received notification email and details of the maintenance.
 
 
Dear Valued Customers,

Please be informed that our Network Maintenance Team will be conducting a schedule maintenance on MYI & MYS network.

Maintenance details are as follows:

Maintenance Date/Day : 6th April 2020 (Monday)
Maintenance Time: 12:00 am - 6:00 am(GMT +8)
Downtime Duration: 30 minutes

The purpose of the maintenance is to perform software upgrade. There will be 30 minutes downtime during this maintenance period which is between 2:00am - 4:00 am (GMT +8)

Your patience and cooperation are highly appreciated, please accept our apologies for any inconvenience caused.

If you require any assistance at all, please do not hesitate to revert back to us.


Sincerely,
Fatihah B.
Customer Care Helpdesk
------------------------------------------
247 LiveSupport Department
http://247livesupport.biz -
* Thank you for using 247LiveSupport System *
 

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Mar
20

Attention: All Customer Hosted in Server 111.90.156.170 (gorilla.metaldns.com)

 

Dear Customer,

 

Server Hostname & Main IP: 111.90.156.170 (gorilla.metaldns.com)
Maintenance Date: 20th Feb 2020 @ 2.00pm - 10.00pm.

 

We wanted to inform you that we will be performing Server Maintenance in which your account currently being hosted on, 20th Mar beginning at 2pm (GMT+8). We apologize for the short notice; however, in order to ensure the reliable performance and security of our servers, we must apply these mission critical upgrade at earliest possible before the service rendered become inconsistent. Following are the updates that will take place during this activity:

 

  1. Upgrade Plesk Onyx to Plesk Obsedian (Latest Plesk Version)
  2. Linux Kernel Upgrade
  3. MySQL Upgrade to Version 5.7
  1. Update on Mod Security and Server Software WAF.
  2. Include PHP 7.4 into existing MultiPHP Option 

There will be intermittent interruption of services in between especially during MySQL Upgrade. Kindly ensure your website is able to support latest MySQL Version 5.7. We will take every possible steps to speed up the whole process. The expected maintenance window is 6 - 8 hours;

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

NOTE: If your account is no longer active in this server, kindly ignore this notice.

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE :

Dear Valued Customers,

Please be informed, the maintenance have been completed. There are possibility of your website may not work as expected due to change in MySQL Version.

 

If at all, it producing error or failed to work, do kindly kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

Thank you

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 


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Mar
20

Attention: All Customer Hosted in Server 111.90.144.200 (crinoid.awedns.com)

 

Dear Customer,

 

Server Hostname & Main IP: crinoid.awedns.com (111.90.144.200)
Maintenance Date: 20th Feb 2020 @ 2.00pm - 10.00pm.

 

We wanted to inform you that we will be performing Server Maintenance in which your account currently being hosted on, 20th Mar beginning at 2pm (GMT+8). We apologize for the short notice; however, in order to ensure the reliable performance and security of our servers, we must apply these mission critical upgrade at earliest possible before the service rendered become inconsistent. Following are the updates that will take place during this activity:

 

  1. Upgrade Plesk Onyx to Plesk Obsedian (Latest Plesk Version)
  2. Linux Kernel Upgrade
  3. MySQL Upgrade to Version 5.7
  1. Update on Mod Security and Server Software WAF.
  2. Include PHP 7.4 into existing MultiPHP Option (Cancelled since it is not compatible with Centos 6)

There will be intermittent interruption of services in between especially during MySQL Upgrade. Kindly ensure your website is able to support latest MySQL Version 5.7. We will take every possible steps to speed up the whole process. The expected maintenance window is 6 - 8 hours;

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

NOTE: If your account is no longer active in this server, kindly ignore this notice.

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE :

Dear Valued Customers,

Please be informed, the maintenance have been completed. There are possibility of your website may not work as expected due to change in MySQL Version.

 

If at all, it producing error or failed to work, do kindly kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

Thank you

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 


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Mar
19

Attention: All Customer Hosted in Server 111.90.144.30 (tadpole.steeldns.com)

 

Dear Customer,

 

Server Hostname & Main IP: tadpole.steeldns.com. (111.90.144.30)
Maintenance Date: 19th Feb 2020 @ 2.00pm - 10.00pm.

 

We wanted to inform you that we will be performing Server Maintenance in which your account currently being hosted on, 19th Mar beginning at 2pm (GMT+8). We apologize for the short notice; however, in order to ensure the reliable performance and security of our servers, we must apply these mission critical upgrade at earliest possible before the service rendered become inconsistent. Following are the updates that will take place during this activity:

 

  1. Upgrade Plesk Onyx to Plesk Obsedian (Latest Plesk Version)
  2. Linux Kernel Upgrade
  3. MySQL Upgrade to Version 5.7
  1. Update on Mod Security and Server Software WAF.
  2. Include PHP 7.4 into existing MultiPHP Option

 

There will be intermittent interruption of services in between especially during MySQL Upgrade. Kindly ensure your website is able to support latest MySQL Version 5.7. We will take every possible steps to speed up the whole process. The expected maintenance window is 6 - 8 hours;

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

NOTE: If your account is no longer active in this server, kindly ignore this notice.

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE :

Dear Valued Customers,

Please be informed, the maintenance have been completed. There are possibility of your website may not work as expected due to change in MySQL Version.

 

If at all, it producing error or failed to work, do kindly kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

Thank you

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *


Read more »



Mar
19

Attention: All Customer Hosted in Server 101.99.75.212 (wp.awedns.com)

 

Dear Customer,

 

Server Hostname & Main IP: 101.99.75.212 (wp.awedns.com)
Maintenance Date: 19th Feb 2020 @ 2.00pm - 10.00pm.

 

We wanted to inform you that we will be performing Server Maintenance in which your account currently being hosted on, 19th Mar beginning at 2pm (GMT+8). We apologize for the short notice; however, in order to ensure the reliable performance and security of our servers, we must apply these mission critical upgrade at earliest possible before the service rendered become inconsistent. Following are the updates that will take place during this activity:

 

  1. Upgrade Plesk Onyx to Plesk Obsedian (Latest Plesk Version)
  2. Linux Kernel Upgrade
  3. MySQL Upgrade to Version 5.7
  1. Update on Mod Security and Server Software WAF.
  2. Include PHP 7.4 into existing MultiPHP Option

 

There will be intermittent interruption of services in between especially during MySQL Upgrade. Kindly ensure your website is able to support latest MySQL Version 5.7. We will take every possible steps to speed up the whole process. The expected maintenance window is 6 - 8 hours;

 

If you have any inquiries, kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

NOTE: If your account is no longer active in this server, kindly ignore this notice.

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

UPDATE :

Dear Valued Customers,

Please be informed, the maintenance have been completed. There are possibility of your website may not work as expected due to change in MySQL Version.

 

If at all, it producing error or failed to work, do kindly kindly submit a ticket to us via 247livesupport.biz or email support@247livesupport.biz

 

Thank you

 

Sincerely,
Uvaraj N.
System Administrator
------------------------------------
247 LiveSupport Department
- http://247livesupport.biz -
* Thank you for using 247LiveSupport System *

 


Read more »




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